Development of hospitality services with generation y: the case of caribbean millenials

In this manuscript, the unique features of the Millennial generation (Gen Y) in tourism and hospitality services were discussed through Caribbean Millennials. The methodology was literature review on generational differences in the hospitality sector and evaluation of findings. First, the defining c...

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Autores:
Genç, Ruhet
Tipo de recurso:
Part of book
Fecha de publicación:
2021
Institución:
Universidad Externado de Colombia
Repositorio:
Biblioteca Digital Universidad Externado de Colombia
Idioma:
spa
OAI Identifier:
oai:bdigital.uexternado.edu.co:001/4807
Acceso en línea:
https://bdigital.uexternado.edu.co/handle/001/4807
https://doi.org/10.57998/bdigital.handle.001.4807
Palabra clave:
Servicios turísticos
Administración de mercadeo turístico
Millennials
Hospitality
Caribbean
Gen X
Rights
openAccess
License
http://purl.org/coar/access_right/c_abf2
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oai_identifier_str oai:bdigital.uexternado.edu.co:001/4807
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network_name_str Biblioteca Digital Universidad Externado de Colombia
repository_id_str
dc.title.spa.fl_str_mv Development of hospitality services with generation y: the case of caribbean millenials
title Development of hospitality services with generation y: the case of caribbean millenials
spellingShingle Development of hospitality services with generation y: the case of caribbean millenials
Servicios turísticos
Administración de mercadeo turístico
Millennials
Hospitality
Caribbean
Gen X
title_short Development of hospitality services with generation y: the case of caribbean millenials
title_full Development of hospitality services with generation y: the case of caribbean millenials
title_fullStr Development of hospitality services with generation y: the case of caribbean millenials
title_full_unstemmed Development of hospitality services with generation y: the case of caribbean millenials
title_sort Development of hospitality services with generation y: the case of caribbean millenials
dc.creator.fl_str_mv Genç, Ruhet
dc.contributor.author.none.fl_str_mv Genç, Ruhet
dc.contributor.editor.none.fl_str_mv Rueda Esteban, Nancy Rocío
Zurbarán Arias, Deiwi Jesús
dc.subject.lemb.none.fl_str_mv Servicios turísticos
Administración de mercadeo turístico
topic Servicios turísticos
Administración de mercadeo turístico
Millennials
Hospitality
Caribbean
Gen X
dc.subject.proposal.eng.fl_str_mv Millennials
Hospitality
Caribbean
Gen X
description In this manuscript, the unique features of the Millennial generation (Gen Y) in tourism and hospitality services were discussed through Caribbean Millennials. The methodology was literature review on generational differences in the hospitality sector and evaluation of findings. First, the defining characteristics of Millennials were examined compared to the X generation (Gen X). Next, the focus shifted to hospitality services, and their development through the emerging needs of Millennials, such as integrated services with technology and exclusive benefits for personal requirements of tourists, rather than the previous one-size-fits-all hospitality services of the Fordist era. Finally, the paper provided concluding remarks.
publishDate 2021
dc.date.issued.none.fl_str_mv 2021-10
dc.date.accessioned.none.fl_str_mv 2022-04-01T22:07:37Z
dc.date.available.none.fl_str_mv 2022-04-01T22:07:37Z
dc.type.spa.fl_str_mv Capítulo - Parte de Libro
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dc.identifier.isbn.spa.fl_str_mv 9789587906523
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identifier_str_mv 10.57998/bdigital.handle.001.4807
9789587906523
url https://bdigital.uexternado.edu.co/handle/001/4807
https://doi.org/10.57998/bdigital.handle.001.4807
dc.language.iso.spa.fl_str_mv spa
language spa
dc.relation.citationendpage.spa.fl_str_mv 66
dc.relation.citationstartpage.spa.fl_str_mv 41
dc.relation.ispartofbook.spa.fl_str_mv Gestión y nuevas tendencias en la hotelería
dc.rights.accessrights.spa.fl_str_mv info:eu-repo/semantics/openAccess
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dc.format.extent.spa.fl_str_mv 30 páginas
dc.format.mimetype.spa.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv Universidad Externado de Colombia
dc.publisher.place.spa.fl_str_mv Bogotá
institution Universidad Externado de Colombia
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