Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística

La presente investigación considera la imperiosa novedad de los apartamentos turísticos (AT) como opción alternativa de alojamiento vacacional en ciudades españolas –preferentemente aquellas con patrimonio cultural significativo, como lo es Cáceres– y el sistema de calificación online en motores de...

Full description

Autores:
Sánchez González, María Gemma
Tipo de recurso:
Article of journal
Fecha de publicación:
2024
Institución:
Universidad Externado de Colombia
Repositorio:
Biblioteca Digital Universidad Externado de Colombia
Idioma:
spa
OAI Identifier:
oai:bdigital.uexternado.edu.co:001/15710
Acceso en línea:
https://bdigital.uexternado.edu.co/handle/001/15710
https://doi.org/10.18601/01207555.n35.10
Palabra clave:
tourist apartment (at),
tourist quality,
improvement,
motivation,
online reputation
apartamento turístico (AT),
calidad turística,
mejora,
motivación,
reputación online
Rights
openAccess
License
María Gemma Sánchez González - 2024
id uexternad2_58f90497ec13bcc6108d0c103163d771
oai_identifier_str oai:bdigital.uexternado.edu.co:001/15710
network_acronym_str uexternad2
network_name_str Biblioteca Digital Universidad Externado de Colombia
repository_id_str
dc.title.spa.fl_str_mv Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
dc.title.translated.eng.fl_str_mv Case Study of a Tourist Apartment in Cáceres: Factors Affecting Tourist Quality
title Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
spellingShingle Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
tourist apartment (at),
tourist quality,
improvement,
motivation,
online reputation
apartamento turístico (AT),
calidad turística,
mejora,
motivación,
reputación online
title_short Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
title_full Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
title_fullStr Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
title_full_unstemmed Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
title_sort Estudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turística
dc.creator.fl_str_mv Sánchez González, María Gemma
dc.contributor.author.spa.fl_str_mv Sánchez González, María Gemma
dc.subject.eng.fl_str_mv tourist apartment (at),
tourist quality,
improvement,
motivation,
online reputation
topic tourist apartment (at),
tourist quality,
improvement,
motivation,
online reputation
apartamento turístico (AT),
calidad turística,
mejora,
motivación,
reputación online
dc.subject.spa.fl_str_mv apartamento turístico (AT),
calidad turística,
mejora,
motivación,
reputación online
description La presente investigación considera la imperiosa novedad de los apartamentos turísticos (AT) como opción alternativa de alojamiento vacacional en ciudades españolas –preferentemente aquellas con patrimonio cultural significativo, como lo es Cáceres– y el sistema de calificación online en motores de búsqueda, como Booking.com, con el objetivo de analizar las características determinantes en la puntuación del sistema de calificación online a la hora de elegir un AT y cómo este aspecto afecta a la calidad de la experiencia turística. Por medio de un cuestionario basado en la escala de Likert cumplimentado por 105 huéspedes de los apartamentos turísticos El Patinillo Encanto, edificio ubicado en el casco antiguo de Cáceres, se dio a conocer cómo la fiabilidad de la reputación online les motivó a reservar y aumentó sus expectativas de calidad turística. Esta investigación exploratoria supone una contribución relevante para el estudio de variables clave en la elección de un AT y revela seis factores determinantes en su selección por parte de los huéspedes: limpieza, ubicación, instalaciones/servicios, personal, comodidad y calidad/precio. Esto ofrece una previsión de comportamiento de futuras reservas para viajeros gracias a la ayuda de un sistema de promoción de reputación online.
publishDate 2024
dc.date.accessioned.none.fl_str_mv 2024-06-25T12:03:23Z
2024-06-26T10:30:27Z
dc.date.available.none.fl_str_mv 2024-06-25T12:03:23Z
2024-06-26T10:30:27Z
dc.date.issued.none.fl_str_mv 2024-06-25
dc.type.spa.fl_str_mv Artículo de revista
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coar.spa.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.coarversion.spa.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.content.spa.fl_str_mv Text
dc.type.driver.spa.fl_str_mv info:eu-repo/semantics/article
dc.type.local.eng.fl_str_mv Journal article
dc.type.version.spa.fl_str_mv info:eu-repo/semantics/publishedVersion
format http://purl.org/coar/resource_type/c_6501
status_str publishedVersion
dc.identifier.doi.none.fl_str_mv 10.18601/01207555.n35.10
dc.identifier.eissn.none.fl_str_mv 2346-206X
dc.identifier.issn.none.fl_str_mv 0120-7555
dc.identifier.uri.none.fl_str_mv https://bdigital.uexternado.edu.co/handle/001/15710
dc.identifier.url.none.fl_str_mv https://doi.org/10.18601/01207555.n35.10
identifier_str_mv 10.18601/01207555.n35.10
2346-206X
0120-7555
url https://bdigital.uexternado.edu.co/handle/001/15710
https://doi.org/10.18601/01207555.n35.10
dc.language.iso.spa.fl_str_mv spa
language spa
dc.relation.bitstream.none.fl_str_mv https://revistas.uexternado.edu.co/index.php/tursoc/article/download/9601/16047
dc.relation.citationedition.spa.fl_str_mv , Año 2024 : Julio-Diciembre
dc.relation.citationendpage.none.fl_str_mv 257
dc.relation.citationstartpage.none.fl_str_mv 229
dc.relation.citationvolume.spa.fl_str_mv 35
dc.relation.ispartofjournal.spa.fl_str_mv Turismo y Sociedad
dc.relation.references.spa.fl_str_mv Ali, F. (2016). Hotel website quality, perceived flow, customer satisfaction and purchase intention. Journal of Hospitality and Tourism Technology, 7(2), 213-228. https://doi.org/10.1108/JHTT-02-2016-0010
Baloglu, S. & McCleary, K. (1999). US International pleasure travelers’ images of four Mediterranean destinations: A comparison of visitors and nonvisitors. Journal of Travel Research, 38(2), 144-152. https://doi.org/10.1177/004728759903800207
Bastiaansen, M., Lub, X., Mitas, O., Jung, T., Ascenção, M., Han, D-I., Moilanen, T., Smit, B., & Strijbosch, W. (2019). Emotions as core building blocks of an experience. International Journal of Contemporary Hospitality Management, 31(2), 651-668. https://doi.org/10.1108/IJCHM-11-2017-0761
Bermejo, J. L. (19 de enero de 2022). Los alojamientos turísticos de Cáceres tendrán su ordenanza tras su rápida expansión. El Periódico Extremadura. https://acortar.link/8Ky0he
Bentler, P. & Bonnet, D. (1980). Significance tests and goodness-of-fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606. https://doi.org/10.1037/0033-2909.88.3.588
Bigné, E., Chumpitaz, R., Andreu, L., & Swaen, V. (2005). Percepción de la responsabilidad social corporativa: un análisis cross-cultural. UCJC Business and Society Review, (5). https://journals.ucjc.edu/ubr/article/view/516
Booking.com. (2022). Cáceres. Apartamento. https://www.booking.com/hotel/es/apartamentosturasticos-encanto.es.html
Bosque, I. del. & San Martín, H. (2008). Tourist satisfaction a cognitive-affective model. Annals of Tourism Research, 35(2), 551-573. http://dx.doi.org/10.1016/j.annals.2008.02.006
Camargo, L. O. (2015). Os interstícios da hospitalidade. Revista Hospitalidade, 12(Especial), 42-69. https://acortar.link/V5IESf
Camisón, C., Boronat, M., Villar, A., & Puig, A. (2009). Sistemas de gestión de la calidad y desempeño: importancia de las prácticas de gestión del conocimiento y de I+D. Revista Europea de Dirección y Economía de la Empresa, 18(1), 123-134. https://acortar.link/f1Or71
Carmines, E. & Zeller, R. (1979). Reliability and validity assessment. Vol. 17. Sage.
Cavanaugh, J. & Shankar, S. (2014). Producing authenticity in global capitalism. American Anthropologist, 116(1), 51-64. https://doi.org/10.1111/aman.12075
Chen, Y. & Tussyadiah, I. (2021). Service failure in peer-to-peer accommodation. Annals of Tourism Research, 88, 103156. https://doi.org/10.1016/j.annals.2021.103156
Chin, W. (1998). The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295-336). Lawrence Erlbaum Associates Publishers.
Crompton, J. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4), 408-424. https://doi.org/10.1016/0160-7383(79)90004-5
Dahnil, M., Mizal, K., Langgat, J., & Fabeil, N. (2014). Factors influencing SMEs adoption of social media marketing. Procedia – Social and Behavioral Sciences, 148, 119-126. https://doi.org/10.1016/j.sbspro.2014.07.025
Decreto 182 de 2012 [Consejería de Fomento, Vivienda, Ordenación del Territorio y Turismo]. Por el que se establece la ordenación y clasificación de los apartamentos turísticos de la Comunidad Autónoma de Extremadura. 13 de septiembre de 2012. DOE n.º 178. https://acortar.link/nuTPln
Directiva 2006/123/CE del Parlamento Europeo y del Consejo, relativa a los servicios en el mercado interior. 12 de diciembre de 2006. DOUE n.º 376, del 27 de diciembre de 2006 (pp. 36-68).
Dörnyei, Z. & Ushioda, E. (2011). Teaching and researching: Motivation (2.a ed.). Routledge. https://doi.org/10.4324/9781315833750
Dunlap, R., Liere, K. van., Mertig, A., & Jones, R. (2000). New trends in measuring environmental attitudes: Measuring endorsement of the new ecological paradigm: A revisited NEP Scale. Journal of Social Issues, 56(3), 425-442. https://doi.org/10.1111/0022-4537.00176
Elizagarte, V. de. (2007). Comercio y ciudad: la misión del marketing de ciudades en el desarrollo de la competitividad del comercio urbano. Mediterráneo Económico, 11, 299-312. https://acortar.link/jgsBoB
Estay, S., Lima, M., & Bozinovic, F. (2014). The role of temperature variability on insect performance and population dynamics in a warming world. Oikos, 123(2), 131-140. https://doi.org/10.1111/j.1600-0706.2013.00607.x
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21. https://doi.org/10.1177/002224299205600103
Fornell, C. & Bookstein, F. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 19(4), 440-452. https://doi.org/10.1177/002224378201900406
Gil, A. (2010). Como elaborar projetos de pesquisa (5.a ed.). Atlas.
Guttentag, D. (2015). Airbnb: Disruptive innovation and the rise of an informal tourism accommodation sector. Current Issues in Tourism, 18(12), 1192-1217. https://doi.org/10.1080/13683500.2013.827159
Hair, J., Howard, M., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101-110. https://doi.org/10.1016/j.jbusres.2019.11.069
Haro, A., Gálvez, M., & Caba, M. (2013). Development of social media and web 2.0 in the top hotel chains. Tourism & Management Studies, 9(1), 13-19. https://acortar.link/pGLq04
Henseler, J. (2017). Using variance-based structural equation modeling for empirical advertising research at the interface of design and behavioral research. Journal of Advertising, 46(1), 178-192. https://doi.org/10.1080/00913367.2017.1281780
Henseler, J. (2021). Composite-based structural equation modeling: Analyzing latent and emergent variables. Guilford Press.
Henseler, J., Ringle, C., & Sinkovics, R. (2009). The use of partial least squares path modeling in international marketing. En R. Sinkovics & P. Ghauri (Eds.), New challenges to international marketing (Advance in International Marketing, Vol. 20, pp. 277-319). Emerald Group Publishing Limited. http://dx.doi.org/10.1108/S1474-7979(2009)0000020014
Hu, L-T. & Bentler, P. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55. https://doi.org/10.1080/10705519909540118
Kim, S., Kim, M-S., Park, B., Kim, J-H., & Choi, H. (2017). The associations between internet use time and school performance among Korean adolescents differ according to the purpose of internet use. PLoS ONE, 12(4), e0174878. https://doi.org/10.1371/journal.pone.0174878
Lewis, B. & McCann, P. (2004). Service failure and recovery: Evidence from the hotel industry. International Journal of Contemporary Hospitality Management, 16(1), 6-17. http://dx.doi.org/10.1108/09596110410516516
Ley 2 de 2011. De desarrollo y modernización del turismo en Extremadura. 31 de enero de 2011. BOE n.o 42. https://acortar.link/9HG7rz
Lockyer, T. (2002). Business guests’ accommodation selection: The view from both sides. International Journal of Contemporary Hospitality Management, 14(6), 294-300. https://doi.org/10.1108/09596110210436832
Nawijn, J. (2011). Happiness through vacationing: Just a temporary boost or long-term benefits? Journal of Happiness Studies: An Interdisciplinary Forum on Subjective Well-Being, 12(4), 651-665. https://doi.org/10.1007/s10902-010-9221-y
Pérez, G. (2011). La web 2.0 y la sociedad de la información. Revista Mexicana de Ciencias Políticas y Sociales, 56(212), 57-68. https://doi.org/10.22201/fcpys.2448492xe.2011.212.30400
Quan, S. & Wang, N. (2004). Towards a structural model of the tourist experience: An illustration from food experiences in tourism. Tourism Management, 25(3), 297-305. https://doi.org/10.1016/S0261-5177(03)00130-4
Riel, C. van. & Fombrun, C. (2007). Essentials of corporate communication: Implementing practices for effective reputation management. Routledge. https://doi.org/10.4324/9780203390931
Sánchez, M. (2021). La música como vehículo de formación ética en los jóvenes [Tesis doctoral, Universidad de Extremadura]. Dehesa: Repositorio Institucional. http://hdl.handle.net/10662/12659
Sánchez, J. M., Sánchez, M., & Rengifo, J. I. (2013). La evaluación del potencial para el desarrollo del turismo rural. Aplicación metodológica sobre la provincia de Cáceres. GeoFocus, (13-1), 99-130. https://www.geofocus.org/index.php/geofocus/article/view/263
Sánchez-Sánchez, C. & Fernández-Cavia, J. (2018). Percepción de profesionales y académicos sobre los conocimientos y competencias necesarios en el publicitario actual. Revista Latina de Comunicación Social, (73), 228-263. https://doi.org/10.4185/RLCS-2018-1254
Sans, A. & Quaglieri-Domínguez, A. (2016). Unravelling Airbnb: Urban perspectives from Barcelona. En A. Russo & G. Richards (Eds.), Reinventing the local in tourism: Producing, consuming and negotiating place (pp. 209-228). Channel View Publications. https://doi.org/10.21832/9781845415709-015
Sarstedt, M., Hair, J., Ringle, C., Thiele, K., & Gudergan, S. (2016). Estimation issues with PLS and CBSEM: Where the bias lies! Journal of Business Research, 69(10), 3998-4010. https://doi.org/10.1016/j.jbusres.2016.06.007
Schwartz, S. & Howard, J. (1981). A normative decision-making model of altruism. En J. Rushton & R. Sorrentino (Eds.), Altruism and helping behavior: Social, personality, and developmental perspectives (pp. 189-211). Lawrence Erlbaum Associates.
Selltiz, C. (1987). Métodos de pesquisa na relacoes sociais (2.a ed. en portugués). Ed. Pedagógica e Universitária.
Sheldon, K., Turban, D., Brown, K., Barrick, M., & Judge, T. (2003). Applying self-determination theory to organizational research. En M. Buckley, J. Halbesleben, & A. R. Wheeler (Eds.), Research in Personnel and Human Resources Management (Vol. 22, pp. 357-393). https://doi.org/10.1016/S0742-7301(03)22008-9
Štefko, R., Dorčák, P., & Pollák, F. (2011). Shopping on the internet from the point of view of customers. Polish Journal of Management Studies, 4(2), 214-222. https://acortar.link/NJ76Eh
Sthapit, E., Björk, P., Coudounaris, D., & Stone, M. (2022). A n ew c onceptual f ramework f or memorable Airbnb experiences: Guests’ perspectives. International Journal of Culture, Tourism and Hospitality Research, 16(1), 75-86. https://doi.org/10.1108/IJCTHR-01-2021-0002
Stone, M. (1974). Cross-validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society: Series B (Methodological), 36(2), 111-133. https://doi.org/10.1111/j.2517-6161.1974.tb00994.x
Stors, N. & Kagermeier, A. (2015). Motives for using Airbnb in metropolitan tourism–Why do people sleep in the bed of a stranger? Regions Magazine, 299(1), 17-19. https://doi.org/10.1080/13673882.2015.11500081
Sturiene, U. (2020). Internet marketing tools. En I. Šarkiūnaitė & S. Jurėnė (Eds.), 14th Prof. Vladas Gronskas International Scientific Conference: Reviewed selected papers (Vilnius University Open Series, 2, pp. 67-74). Vilnus University Press. https://doi.org/10.15388/OpenSeries.2019.18406
Tse, P. & Crotts, J. (2005). Antecedents of novelty seeking: International visitors propensity to experiment across Hong Kong’s culinary traditions. Tourism Management, 26(6), 965-968. https://doi.org/10.1016/j.tourman.2004.07.002
Wang, X., Yu, C., & Wei, J. (2012). Social media peer communication and impacts on purchase intentions: A consumer socialization framework. Journal of Interactive Marketing, 26(4), 198-208. https://doi.org/10.1016/j.intmar.2011.11.004
Wong, K. (2013). Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Marketing Bulletin, 24, 1-32. https://acortar.link/hJfWZJ
Xie, K., Zhang, Z., & Zhang, Z. (2014). The business value of online consumer reviews and management response to hotel performance. International Journal of Hospitality Management, 43, 1-12. https://doi.org/10.1016/j.ijhm.2014.07.007
Xie, K., Zhang, Z., Zhang, Z., Singh, A., & Lee, S. (2016). Effects of managerial response on consumer eWOM and hotel performance: Evidence from TripAdvisor. International Journal of Contemporary Hospitality Management, 28(9), 2013-2034. https://doi.org/10.1108/IJCHM-06-2015-0290
Yannopoulou, N., Moufahim, M., & Bian, X. (2013). User-generated brands and social media: Couchsurfing and Airbnb. Contemporary Management Research, 9(1), 85-90. https://doi.org/10.7903/cmr.11116
Yin, S. & Kaynak, O. (2015). Big Data for modern industry: Challenges and trends. En Proceedings of the IEEE, 103(2), 143-146. https://doi.org/10.1109/JPROC.2015.2388958
Yoon, Y. & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
Yüksel, A. & Yüksel, F. (2003). Measurement of tourist satisfaction with restaurant services: A segment-based approach. Journal of Vacation Marketing, 9(1), 52-68. https://doi.org/10.1177/135676670200900104
dc.rights.spa.fl_str_mv María Gemma Sánchez González - 2024
dc.rights.accessrights.spa.fl_str_mv info:eu-repo/semantics/openAccess
dc.rights.coar.spa.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.uri.spa.fl_str_mv http://creativecommons.org/licenses/by-nc-sa/4.0
rights_invalid_str_mv María Gemma Sánchez González - 2024
http://purl.org/coar/access_right/c_abf2
http://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv openAccess
dc.format.mimetype.spa.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv Facultad de Administración de Empresas Turísticas y Hoteleras
dc.source.spa.fl_str_mv https://revistas.uexternado.edu.co/index.php/tursoc/article/view/9601
institution Universidad Externado de Colombia
bitstream.url.fl_str_mv https://bdigital.uexternado.edu.co/bitstreams/8b901582-250d-44ae-8e72-e33c52959379/download
bitstream.checksum.fl_str_mv b613c78cd3bf763bdc1686c461556b21
bitstream.checksumAlgorithm.fl_str_mv MD5
repository.name.fl_str_mv Universidad Externado de Colombia
repository.mail.fl_str_mv metabiblioteca@metabiblioteca.org
_version_ 1814100440673943552
spelling Sánchez González, María Gemma2024-06-25T12:03:23Z2024-06-26T10:30:27Z2024-06-25T12:03:23Z2024-06-26T10:30:27Z2024-06-25La presente investigación considera la imperiosa novedad de los apartamentos turísticos (AT) como opción alternativa de alojamiento vacacional en ciudades españolas –preferentemente aquellas con patrimonio cultural significativo, como lo es Cáceres– y el sistema de calificación online en motores de búsqueda, como Booking.com, con el objetivo de analizar las características determinantes en la puntuación del sistema de calificación online a la hora de elegir un AT y cómo este aspecto afecta a la calidad de la experiencia turística. Por medio de un cuestionario basado en la escala de Likert cumplimentado por 105 huéspedes de los apartamentos turísticos El Patinillo Encanto, edificio ubicado en el casco antiguo de Cáceres, se dio a conocer cómo la fiabilidad de la reputación online les motivó a reservar y aumentó sus expectativas de calidad turística. Esta investigación exploratoria supone una contribución relevante para el estudio de variables clave en la elección de un AT y revela seis factores determinantes en su selección por parte de los huéspedes: limpieza, ubicación, instalaciones/servicios, personal, comodidad y calidad/precio. Esto ofrece una previsión de comportamiento de futuras reservas para viajeros gracias a la ayuda de un sistema de promoción de reputación online.Considering the compelling novelty of tourist apartments (AT as in Apartamento Turístico) as an alternative option for holiday accommodation in Spanish cities –preferably with significant cultural heritage such as Cáceres– and the online rating system in search engines such as Booking. com, the objective of this study is to analyze the characteristics that determine the score of the online rating system when choosing a tourist apartment and how this affects the quality of the tourist experience. In this way, through a questionnaire based on the Likert scale completed by 105 guests of tourist apartments El Patinillo Encanto, a building located in the old town of Cáceres, revealed how the reliability of online reputation motivated them to book and increased their expectations of tourist quality. This exploratory study represents a relevant contribution to the study of key variables in the choice of an AT and reveals six determining factors in the choice of the tourist apartment by guests: cleanliness, location, facilities/services, staff, comfort, and quality/ price, offering a forecast of future behaviour towards reservations for travellers thanks to the help of an online reputation promotion system.application/pdf10.18601/01207555.n35.102346-206X0120-7555https://bdigital.uexternado.edu.co/handle/001/15710https://doi.org/10.18601/01207555.n35.10spaFacultad de Administración de Empresas Turísticas y Hotelerashttps://revistas.uexternado.edu.co/index.php/tursoc/article/download/9601/16047, Año 2024 : Julio-Diciembre25722935Turismo y SociedadAli, F. (2016). Hotel website quality, perceived flow, customer satisfaction and purchase intention. Journal of Hospitality and Tourism Technology, 7(2), 213-228. https://doi.org/10.1108/JHTT-02-2016-0010Baloglu, S. & McCleary, K. (1999). US International pleasure travelers’ images of four Mediterranean destinations: A comparison of visitors and nonvisitors. Journal of Travel Research, 38(2), 144-152. https://doi.org/10.1177/004728759903800207Bastiaansen, M., Lub, X., Mitas, O., Jung, T., Ascenção, M., Han, D-I., Moilanen, T., Smit, B., & Strijbosch, W. (2019). Emotions as core building blocks of an experience. International Journal of Contemporary Hospitality Management, 31(2), 651-668. https://doi.org/10.1108/IJCHM-11-2017-0761Bermejo, J. L. (19 de enero de 2022). Los alojamientos turísticos de Cáceres tendrán su ordenanza tras su rápida expansión. El Periódico Extremadura. https://acortar.link/8Ky0heBentler, P. & Bonnet, D. (1980). Significance tests and goodness-of-fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606. https://doi.org/10.1037/0033-2909.88.3.588Bigné, E., Chumpitaz, R., Andreu, L., & Swaen, V. (2005). Percepción de la responsabilidad social corporativa: un análisis cross-cultural. UCJC Business and Society Review, (5). https://journals.ucjc.edu/ubr/article/view/516Booking.com. (2022). Cáceres. Apartamento. https://www.booking.com/hotel/es/apartamentosturasticos-encanto.es.htmlBosque, I. del. & San Martín, H. (2008). Tourist satisfaction a cognitive-affective model. Annals of Tourism Research, 35(2), 551-573. http://dx.doi.org/10.1016/j.annals.2008.02.006Camargo, L. O. (2015). Os interstícios da hospitalidade. Revista Hospitalidade, 12(Especial), 42-69. https://acortar.link/V5IESfCamisón, C., Boronat, M., Villar, A., & Puig, A. (2009). Sistemas de gestión de la calidad y desempeño: importancia de las prácticas de gestión del conocimiento y de I+D. Revista Europea de Dirección y Economía de la Empresa, 18(1), 123-134. https://acortar.link/f1Or71Carmines, E. & Zeller, R. (1979). Reliability and validity assessment. Vol. 17. Sage.Cavanaugh, J. & Shankar, S. (2014). Producing authenticity in global capitalism. American Anthropologist, 116(1), 51-64. https://doi.org/10.1111/aman.12075Chen, Y. & Tussyadiah, I. (2021). Service failure in peer-to-peer accommodation. Annals of Tourism Research, 88, 103156. https://doi.org/10.1016/j.annals.2021.103156Chin, W. (1998). The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295-336). Lawrence Erlbaum Associates Publishers.Crompton, J. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4), 408-424. https://doi.org/10.1016/0160-7383(79)90004-5Dahnil, M., Mizal, K., Langgat, J., & Fabeil, N. (2014). Factors influencing SMEs adoption of social media marketing. Procedia – Social and Behavioral Sciences, 148, 119-126. https://doi.org/10.1016/j.sbspro.2014.07.025Decreto 182 de 2012 [Consejería de Fomento, Vivienda, Ordenación del Territorio y Turismo]. Por el que se establece la ordenación y clasificación de los apartamentos turísticos de la Comunidad Autónoma de Extremadura. 13 de septiembre de 2012. DOE n.º 178. https://acortar.link/nuTPlnDirectiva 2006/123/CE del Parlamento Europeo y del Consejo, relativa a los servicios en el mercado interior. 12 de diciembre de 2006. DOUE n.º 376, del 27 de diciembre de 2006 (pp. 36-68).Dörnyei, Z. & Ushioda, E. (2011). Teaching and researching: Motivation (2.a ed.). Routledge. https://doi.org/10.4324/9781315833750Dunlap, R., Liere, K. van., Mertig, A., & Jones, R. (2000). New trends in measuring environmental attitudes: Measuring endorsement of the new ecological paradigm: A revisited NEP Scale. Journal of Social Issues, 56(3), 425-442. https://doi.org/10.1111/0022-4537.00176Elizagarte, V. de. (2007). Comercio y ciudad: la misión del marketing de ciudades en el desarrollo de la competitividad del comercio urbano. Mediterráneo Económico, 11, 299-312. https://acortar.link/jgsBoBEstay, S., Lima, M., & Bozinovic, F. (2014). The role of temperature variability on insect performance and population dynamics in a warming world. Oikos, 123(2), 131-140. https://doi.org/10.1111/j.1600-0706.2013.00607.xFornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21. https://doi.org/10.1177/002224299205600103Fornell, C. & Bookstein, F. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 19(4), 440-452. https://doi.org/10.1177/002224378201900406Gil, A. (2010). Como elaborar projetos de pesquisa (5.a ed.). Atlas.Guttentag, D. (2015). Airbnb: Disruptive innovation and the rise of an informal tourism accommodation sector. Current Issues in Tourism, 18(12), 1192-1217. https://doi.org/10.1080/13683500.2013.827159Hair, J., Howard, M., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101-110. https://doi.org/10.1016/j.jbusres.2019.11.069Haro, A., Gálvez, M., & Caba, M. (2013). Development of social media and web 2.0 in the top hotel chains. Tourism & Management Studies, 9(1), 13-19. https://acortar.link/pGLq04Henseler, J. (2017). Using variance-based structural equation modeling for empirical advertising research at the interface of design and behavioral research. Journal of Advertising, 46(1), 178-192. https://doi.org/10.1080/00913367.2017.1281780Henseler, J. (2021). Composite-based structural equation modeling: Analyzing latent and emergent variables. Guilford Press.Henseler, J., Ringle, C., & Sinkovics, R. (2009). The use of partial least squares path modeling in international marketing. En R. Sinkovics & P. Ghauri (Eds.), New challenges to international marketing (Advance in International Marketing, Vol. 20, pp. 277-319). Emerald Group Publishing Limited. http://dx.doi.org/10.1108/S1474-7979(2009)0000020014Hu, L-T. & Bentler, P. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55. https://doi.org/10.1080/10705519909540118Kim, S., Kim, M-S., Park, B., Kim, J-H., & Choi, H. (2017). The associations between internet use time and school performance among Korean adolescents differ according to the purpose of internet use. PLoS ONE, 12(4), e0174878. https://doi.org/10.1371/journal.pone.0174878Lewis, B. & McCann, P. (2004). Service failure and recovery: Evidence from the hotel industry. International Journal of Contemporary Hospitality Management, 16(1), 6-17. http://dx.doi.org/10.1108/09596110410516516Ley 2 de 2011. De desarrollo y modernización del turismo en Extremadura. 31 de enero de 2011. BOE n.o 42. https://acortar.link/9HG7rzLockyer, T. (2002). Business guests’ accommodation selection: The view from both sides. International Journal of Contemporary Hospitality Management, 14(6), 294-300. https://doi.org/10.1108/09596110210436832Nawijn, J. (2011). Happiness through vacationing: Just a temporary boost or long-term benefits? Journal of Happiness Studies: An Interdisciplinary Forum on Subjective Well-Being, 12(4), 651-665. https://doi.org/10.1007/s10902-010-9221-yPérez, G. (2011). La web 2.0 y la sociedad de la información. Revista Mexicana de Ciencias Políticas y Sociales, 56(212), 57-68. https://doi.org/10.22201/fcpys.2448492xe.2011.212.30400Quan, S. & Wang, N. (2004). Towards a structural model of the tourist experience: An illustration from food experiences in tourism. Tourism Management, 25(3), 297-305. https://doi.org/10.1016/S0261-5177(03)00130-4Riel, C. van. & Fombrun, C. (2007). Essentials of corporate communication: Implementing practices for effective reputation management. Routledge. https://doi.org/10.4324/9780203390931Sánchez, M. (2021). La música como vehículo de formación ética en los jóvenes [Tesis doctoral, Universidad de Extremadura]. Dehesa: Repositorio Institucional. http://hdl.handle.net/10662/12659Sánchez, J. M., Sánchez, M., & Rengifo, J. I. (2013). La evaluación del potencial para el desarrollo del turismo rural. Aplicación metodológica sobre la provincia de Cáceres. GeoFocus, (13-1), 99-130. https://www.geofocus.org/index.php/geofocus/article/view/263Sánchez-Sánchez, C. & Fernández-Cavia, J. (2018). Percepción de profesionales y académicos sobre los conocimientos y competencias necesarios en el publicitario actual. Revista Latina de Comunicación Social, (73), 228-263. https://doi.org/10.4185/RLCS-2018-1254Sans, A. & Quaglieri-Domínguez, A. (2016). Unravelling Airbnb: Urban perspectives from Barcelona. En A. Russo & G. Richards (Eds.), Reinventing the local in tourism: Producing, consuming and negotiating place (pp. 209-228). Channel View Publications. https://doi.org/10.21832/9781845415709-015Sarstedt, M., Hair, J., Ringle, C., Thiele, K., & Gudergan, S. (2016). Estimation issues with PLS and CBSEM: Where the bias lies! Journal of Business Research, 69(10), 3998-4010. https://doi.org/10.1016/j.jbusres.2016.06.007Schwartz, S. & Howard, J. (1981). A normative decision-making model of altruism. En J. Rushton & R. Sorrentino (Eds.), Altruism and helping behavior: Social, personality, and developmental perspectives (pp. 189-211). Lawrence Erlbaum Associates.Selltiz, C. (1987). Métodos de pesquisa na relacoes sociais (2.a ed. en portugués). Ed. Pedagógica e Universitária.Sheldon, K., Turban, D., Brown, K., Barrick, M., & Judge, T. (2003). Applying self-determination theory to organizational research. En M. Buckley, J. Halbesleben, & A. R. Wheeler (Eds.), Research in Personnel and Human Resources Management (Vol. 22, pp. 357-393). https://doi.org/10.1016/S0742-7301(03)22008-9Štefko, R., Dorčák, P., & Pollák, F. (2011). Shopping on the internet from the point of view of customers. Polish Journal of Management Studies, 4(2), 214-222. https://acortar.link/NJ76EhSthapit, E., Björk, P., Coudounaris, D., & Stone, M. (2022). A n ew c onceptual f ramework f or memorable Airbnb experiences: Guests’ perspectives. International Journal of Culture, Tourism and Hospitality Research, 16(1), 75-86. https://doi.org/10.1108/IJCTHR-01-2021-0002Stone, M. (1974). Cross-validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society: Series B (Methodological), 36(2), 111-133. https://doi.org/10.1111/j.2517-6161.1974.tb00994.xStors, N. & Kagermeier, A. (2015). Motives for using Airbnb in metropolitan tourism–Why do people sleep in the bed of a stranger? Regions Magazine, 299(1), 17-19. https://doi.org/10.1080/13673882.2015.11500081Sturiene, U. (2020). Internet marketing tools. En I. Šarkiūnaitė & S. Jurėnė (Eds.), 14th Prof. Vladas Gronskas International Scientific Conference: Reviewed selected papers (Vilnius University Open Series, 2, pp. 67-74). Vilnus University Press. https://doi.org/10.15388/OpenSeries.2019.18406Tse, P. & Crotts, J. (2005). Antecedents of novelty seeking: International visitors propensity to experiment across Hong Kong’s culinary traditions. Tourism Management, 26(6), 965-968. https://doi.org/10.1016/j.tourman.2004.07.002Wang, X., Yu, C., & Wei, J. (2012). Social media peer communication and impacts on purchase intentions: A consumer socialization framework. Journal of Interactive Marketing, 26(4), 198-208. https://doi.org/10.1016/j.intmar.2011.11.004Wong, K. (2013). Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Marketing Bulletin, 24, 1-32. https://acortar.link/hJfWZJXie, K., Zhang, Z., & Zhang, Z. (2014). The business value of online consumer reviews and management response to hotel performance. International Journal of Hospitality Management, 43, 1-12. https://doi.org/10.1016/j.ijhm.2014.07.007Xie, K., Zhang, Z., Zhang, Z., Singh, A., & Lee, S. (2016). Effects of managerial response on consumer eWOM and hotel performance: Evidence from TripAdvisor. International Journal of Contemporary Hospitality Management, 28(9), 2013-2034. https://doi.org/10.1108/IJCHM-06-2015-0290Yannopoulou, N., Moufahim, M., & Bian, X. (2013). User-generated brands and social media: Couchsurfing and Airbnb. Contemporary Management Research, 9(1), 85-90. https://doi.org/10.7903/cmr.11116Yin, S. & Kaynak, O. (2015). Big Data for modern industry: Challenges and trends. En Proceedings of the IEEE, 103(2), 143-146. https://doi.org/10.1109/JPROC.2015.2388958Yoon, Y. & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45-56. https://doi.org/10.1016/j.tourman.2003.08.016Yüksel, A. & Yüksel, F. (2003). Measurement of tourist satisfaction with restaurant services: A segment-based approach. Journal of Vacation Marketing, 9(1), 52-68. https://doi.org/10.1177/135676670200900104María Gemma Sánchez González - 2024info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.http://creativecommons.org/licenses/by-nc-sa/4.0https://revistas.uexternado.edu.co/index.php/tursoc/article/view/9601tourist apartment (at),tourist quality,improvement,motivation,online reputationapartamento turístico (AT),calidad turística,mejora,motivación,reputación onlineEstudio de caso de un apartamento turístico (AT) en Cáceres: factores que afectan a la calidad turísticaCase Study of a Tourist Apartment in Cáceres: Factors Affecting Tourist QualityArtículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85Textinfo:eu-repo/semantics/articleJournal articleinfo:eu-repo/semantics/publishedVersionPublicationOREORE.xmltext/xml2623https://bdigital.uexternado.edu.co/bitstreams/8b901582-250d-44ae-8e72-e33c52959379/downloadb613c78cd3bf763bdc1686c461556b21MD51001/15710oai:bdigital.uexternado.edu.co:001/157102024-06-26 05:30:27.861http://creativecommons.org/licenses/by-nc-sa/4.0María Gemma Sánchez González - 2024https://bdigital.uexternado.edu.coUniversidad Externado de Colombiametabiblioteca@metabiblioteca.org

Publicaciones similares