A new agent model for branchless banking in Colombia

This article provides an overview of the current development of branchless banking in Colombia, within the context of the Government’s strategy to promote acces to financial services through non-bank correspondents (NBC). It describes the Colombian legal and regulatory framework for branchless banking, focusing on the recent reforms and types of retailers permitted to serve as agents. Also, it examines the traditionalbanking sector’s interest in branchless banking, and shows the available platforms for the implementation of banking agent networks. It highlights the potential of branchless banking solutions for the Colombian micro-finace institutions (MFI) indentifying a new agent model that puts MFI centre stage. The article concludes with a series of recommendations for the development of branchless banking as a tool to expand financial access, taking into account issues that still have the potential to affect the degree of customer acceptance and its economic viability.

• Autores: Alarcón Lozano, Daniel Mauricio; Mandrile, Matteo
• Tipo de recurso: Article of investigation
• Fecha de publicación: 2010
• Institución: Universidad Sergio Arboleda
• Repositorio: Repositorio U. Sergio Arboleda
• Idioma: spa
• OAI Identifier: oai:repository.usergioarboleda.edu.co:11232/125
• Acceso en línea: http://hdl.handle.net/11232/125
• Palabra clave: Colombia - Operaciones bancarias; Colombia - Servicios financieros; Bancarización; Bancos; Instituciones microfinancieras; Microfinanzas; Acceso financiero; soluciones bancarias; banking solutions; microfinance institutions (MFI); bancarization and financial access
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia (CC BY-NC-ND 2.5 CO)