Gestión de Calidad de la Escuela de Nivel Medio Superior ENMS de León

The International Standard ISO 10014: 2006 "Quality Management-Guidelines for obtaining financial and economic benefits", has as its purpose that the top management of organizations self-assessment on these benefits derived from the application of quality management. In the present work, t...

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Autores:
Mondelo Villaseñor, Mónica
Gamboa Santiago, Roberto Javier
Menchaca Rodríguez, Rocío
Sánchez Márquez, Juan Antonio
Tipo de recurso:
Article of journal
Fecha de publicación:
2019
Institución:
Universidad de los Llanos
Repositorio:
Repositorio Digital Universidad de los LLanos
Idioma:
spa
OAI Identifier:
oai:repositorio.unillanos.edu.co:001/1684
Acceso en línea:
https://repositorio.unillanos.edu.co/handle/001/1684
Palabra clave:
BENEFICIOS ECONOMICO
BENEFICIOS FINANCIEROS
PRINCIPIOS DE GESTION
Revista GEON
Gestión
Rights
closedAccess
License
Universidad de los Llanos, 2020
Description
Summary:The International Standard ISO 10014: 2006 "Quality Management-Guidelines for obtaining financial and economic benefits", has as its purpose that the top management of organizations self-assessment on these benefits derived from the application of quality management. In the present work, the obtaining of benefits within the ENMSL was established by applying the eight principles of quality management. Two objectives were set, the first related to the measurement of the level of maturity degree of the ENMSL related to compliance with the eight principles; and the second, the recommendation of methods and tools for obtaining benefits. The methodology used applies a questionnaire of eight quality principles and three questions referenced. The study was carried out to the teaching, administrative and directive staff of the institution, obtaining the level of maturity, its graphic representation, the prioritization of opportunities for improvement, the analysis of the results of the surveys and the results of the level of competitiveness of the institution. The level of maturity is between zero (0) to five (5). The principle "staff participation" is positioned with the lowest score (3.5), and the "mutually beneficial relationship with the provider" occupies the highest position (4.8). The staff is the essence of an organization. You must have motivated people, committed to the organization that generate innovation and creativity to promote the objectives of the organization being responsible for their own performance and participating in continuous improvement.