Design of an integrated quality management system for Colombian higher education academic programs
In this research study an integrated quality management system is proposed for academic programs in Colombian higher education by considering the Colombian legal requirements and high quality accreditation guidelines, and the ISO 9001 standard. Concepts associated with high quality assurance, qualit...
- Autores:
-
Fontalvo, Tomás J.
Delahoz-Dominguez, Enrique J.
Morelos, José
- Tipo de recurso:
- Fecha de publicación:
- 2021
- Institución:
- Universidad Tecnológica de Bolívar
- Repositorio:
- Repositorio Institucional UTB
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.utb.edu.co:20.500.12585/12325
- Acceso en línea:
- https://hdl.handle.net/20.500.12585/12325
- Palabra clave:
- Decision Making Units;
Data Envelopment Analysis;
DEA Model
LEMB
- Rights
- openAccess
- License
- http://creativecommons.org/licenses/by-nc-nd/4.0/
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Design of an integrated quality management system for Colombian higher education academic programs |
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Design of an integrated quality management system for Colombian higher education academic programs |
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Design of an integrated quality management system for Colombian higher education academic programs Decision Making Units; Data Envelopment Analysis; DEA Model LEMB |
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Design of an integrated quality management system for Colombian higher education academic programs |
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Design of an integrated quality management system for Colombian higher education academic programs |
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Design of an integrated quality management system for Colombian higher education academic programs |
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Design of an integrated quality management system for Colombian higher education academic programs |
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Design of an integrated quality management system for Colombian higher education academic programs |
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Fontalvo, Tomás J. Delahoz-Dominguez, Enrique J. Morelos, José |
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Fontalvo, Tomás J. Delahoz-Dominguez, Enrique J. Morelos, José |
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Decision Making Units; Data Envelopment Analysis; DEA Model |
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Decision Making Units; Data Envelopment Analysis; DEA Model LEMB |
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LEMB |
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In this research study an integrated quality management system is proposed for academic programs in Colombian higher education by considering the Colombian legal requirements and high quality accreditation guidelines, and the ISO 9001 standard. Concepts associated with high quality assurance, quality management, and excellence models in higher education were used as theoretical frameworks. There were three standards used: the Colombia decree 1330 of 2019, the ISO 9001 standard, and the Colombian Agreement 1 of 2020, which establishes the accreditation factors for higher education in Colombia. The results compared their characteristics and requirements. This allowed defining common processes and factors that guarantee the basic structure of an integrated quality management system while generating value for education programs. It is concluded that the ISO 9001 standard provides process management, innovation, and knowledge management. © 2021. All Rights Reserved. |
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2021 |
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2021 |
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2023-07-21T16:21:31Z |
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2023-07-21T16:21:31Z |
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2023 |
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Fontalvo, Tomás J., Delahoz-Dominguez, Enrique J., & Morelos, José. (2021). Design of an integrated quality management system for Colombian higher education academic programs. Formación universitaria, 14(1), 45-52. https://dx.doi.org/10.4067/S0718-50062021000100045 |
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10.4067/S0718-50062021000100045 |
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Universidad Tecnológica de Bolívar |
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Repositorio Universidad Tecnológica de Bolívar |
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Fontalvo, Tomás J., Delahoz-Dominguez, Enrique J., & Morelos, José. (2021). Design of an integrated quality management system for Colombian higher education academic programs. Formación universitaria, 14(1), 45-52. https://dx.doi.org/10.4067/S0718-50062021000100045 10.4067/S0718-50062021000100045 Universidad Tecnológica de Bolívar Repositorio Universidad Tecnológica de Bolívar |
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Fontalvo, Tomás J.89cdf9e5-726d-4c93-a86a-ed53cfc30532Delahoz-Dominguez, Enrique J.1ff9a4eb-3ded-4a7d-ad77-081cf2393ca1Morelos, José2fa3df43-83d8-46a2-a985-e416fa0802ea2023-07-21T16:21:31Z2023-07-21T16:21:31Z20212023Fontalvo, Tomás J., Delahoz-Dominguez, Enrique J., & Morelos, José. (2021). Design of an integrated quality management system for Colombian higher education academic programs. Formación universitaria, 14(1), 45-52. https://dx.doi.org/10.4067/S0718-50062021000100045https://hdl.handle.net/20.500.12585/1232510.4067/S0718-50062021000100045Universidad Tecnológica de BolívarRepositorio Universidad Tecnológica de BolívarIn this research study an integrated quality management system is proposed for academic programs in Colombian higher education by considering the Colombian legal requirements and high quality accreditation guidelines, and the ISO 9001 standard. Concepts associated with high quality assurance, quality management, and excellence models in higher education were used as theoretical frameworks. There were three standards used: the Colombia decree 1330 of 2019, the ISO 9001 standard, and the Colombian Agreement 1 of 2020, which establishes the accreditation factors for higher education in Colombia. The results compared their characteristics and requirements. This allowed defining common processes and factors that guarantee the basic structure of an integrated quality management system while generating value for education programs. It is concluded that the ISO 9001 standard provides process management, innovation, and knowledge management. © 2021. All Rights Reserved.8 páginasapplication/pdfspahttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessAttribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://purl.org/coar/access_right/c_abf2Formacion UniversitariaDesign of an integrated quality management system for Colombian higher education academic programsinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/drafthttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/version/c_b1a7d7d4d402bccehttp://purl.org/coar/resource_type/c_2df8fbb1Decision Making Units;Data Envelopment Analysis;DEA ModelLEMBCartagena de IndiasThe importance of scientific productivity in the institutional accreditation of chilean universities (2019) Formacion Universitaria, 12 (3), pp. 101-110. Cited 7 times. https://scielo.conicyt.cl/pdf/formuniv/v12n3/0718-5006-formuniv-12-03-00101.pdf doi: 10.4067/S0718-50062019000300101Bisschoff, C., Botha, C., Asvat, R. Developing a conceptual model to measure business performance for private higher education institutions (2019) International Journal of Management in Education, 13 (4), pp. 307-337. Cited 3 times. http://www.inderscience.com/ijmie doi: 10.1504/ijmie.2019.102581Boon, T., Shukur, M., Ahmad, F., Ahmad, N. Evaluation of Service Quality of Private Higher Education Using Service Improvement Matrix (2016) Procedia - Social and Behavioral Sciences, 224, pp. 132-140. Cited 42 times. https://doi.org/10.1016/j.sbspro.2016.05.417Capaldo, G., Costantino, N., Pellegrino, R. The Effect of More Demanding Public Services Quality Standards on the Organization of Service Providers (2017) International Journal of Public Administration, 40 (10), pp. 847-859. Cited 7 times. http://www.tandf.co.uk/journals/titles/01900692.asp doi: 10.1080/01900692.2017.1295263Didham, R.J, Ofei-Manu, P. Advancing policy to achieve quality education for sustainable development (2018) Issues and trends in Education for Sustainable Development. Cited 36 times. Leicht, A., Heiss, J., Byun and, W.J., Eds.; United Nations Educational, Scientific and Cultural Organization: Paris, FranceIdris, F., Naqshbandi, M.M. Exploring competitive priorities in the service sector: evidence from India (Open Access) (2019) International Journal of Quality and Service Sciences, 11 (2), pp. 167-186. Cited 15 times. http://www.emeraldgrouppublishing.com/ijqss.htm doi: 10.1108/IJQSS-02-2018-0021Fontalvo, T.J., De La Hoz, E.J. Design of a quality management system ISO 9001:2015 in a Colombian university (2018) Formacion Universitaria, 11 (1), pp. 35-44. Cited 16 times. https://scielo.conicyt.cl/pdf/formuniv/v11n1/0718-5006-formuniv-11-01-00035.pdf doi: 10.4067/S0718-50062018000100005Herrera, T.J.F. Application of discriminant analysis to assess productivity as a result from the BASC certification in Cartagena companies (2014) Contaduria y Administracion, 59 (1), pp. 43-62. Cited 7 times. http://www.journals.elsevier.com/contaduria-y-administracion/Fontalvo, T., De La Hoz, E., De La Hoz, E. Data envelopment analysis method and neural networks in the evaluation and prediction of the technical efficiency of small exporting companies (2018) Informacion Tecnologica, 29 (6), pp. 267-276. Cited 9 times. https://scielo.conicyt.cl/pdf/infotec/v29n6/0718-0764-infotec-29-06-00267.pdf doi: 10.4067/S0718-07642018000600267(2015) ISO 9001:2015: Quality Management Ssystems-Rrequerements. Cited 512 times. ICONTECKaiseroglou, N., Sfakianaki, E. A review of total quality management applications in schools (2020) International Journal of Management in Education, 14 (2), pp. 121-134. Cited 6 times. http://www.inderscience.com/ijmie doi: 10.1504/IJMIE.2020.105405(2019) Por el cual se sustituye el Capítulo 2 y se suprime el Capítulo 7 del Título 3 de la Parte 5 del Libro 2 del Decreto 1075 de 2015 -Único Reglamentario del Sector Educación". Cited 5 times. Ministerio de Educación Nacional, Decreto 1330 de 2019Raissi, N. Using QFD method for assessing higher education programs: An examination of key stakeholders' visions (2018) International Journal of Management in Education, 12 (1), pp. 70-93. Cited 8 times. http://www.inderscience.com/ijmie doi: 10.1504/IJMIE.2018.088386Renna, P., Izzo, C. Using business process management simulation to support continuous improvements in higher education management system (2018) International Journal of Management in Education, 12 (4), pp. 315-331. Cited 3 times. http://www.inderscience.com/ijmie doi: 10.1504/IJMIE.2018.095127Visbal-Cadavid, D., Martínez-Gómez, M., Escorcia-Caballero, R. Exploring university performance through multiple factor analysis: A case study (2020) Sustainability (Switzerland), 12 (3), art. no. 924. Cited 10 times. https://res.mdpi.com/d_attachment/sustainability/sustainability-12-00924/article_deploy/sustainability-12-00924-v2.pdf doi: 10.3390/su12030924Visbal-Cadavid, D., Martínez-Gómez, M., Guijarro, F. Assessing the efficiency of public universities through DEA. A case study (2017) Sustainability (Switzerland), 9 (8), art. no. 1416. Cited 52 times. http://www.mdpi.com/2071-1050/9/8/1416/pdf doi: 10.3390/su9081416Visbal-Cadavid, D., Mendoza, A.M., Hoyos, I.Q. Prediction of efficiency in colombian higher education institutions with data envelopment analysis and neural networks (Open Access) (2019) Pesquisa Operacional, 39 (2), pp. 261-275. Cited 13 times. http://www.scielo.br/pdf/pope/v39n2/1678-5142-pope-39-02-261.pdf doi: 10.1590/0101-7438.2019.039.02.0261Yildiz, S.M., Kara, A. Developing Alternative Measures for Service Quality in Higher Education: Empirical Evidence from the School of Physical Education and Sports Sciences (Open Access) (2015) Developments in Marketing Science: Proceedings of the Academy of Marketing Science, p. 185. 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