Assessment of organizational policies in a retail store based on a simulation model
This paper evaluates three organizational policies in a retail store by a discrete simulation model in Simio®. The policies implemented were using one, two, or three express checkouts, cross-trained workers, and allocating one, two, or three weighing counters in the produce section (fruit and vegeta...
- Autores:
-
Coronado Hernández, Jairo Rafael
Macías-Jiménez, Mayra
Chica-Llamas, Joned D.
Zapata-Márque, José I.
- Tipo de recurso:
- Fecha de publicación:
- 2021
- Institución:
- Universidad Tecnológica de Bolívar
- Repositorio:
- Repositorio Institucional UTB
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.utb.edu.co:20.500.12585/10416
- Acceso en línea:
- https://hdl.handle.net/20.500.12585/10416
- Palabra clave:
- Organizational policies
Retail industry
Simulation model
Express checkouts
Cross-trained workers
Weighing counters
Queuing theory
LEMB
- Rights
- openAccess
- License
- http://creativecommons.org/licenses/by-nc-nd/4.0/
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Assessment of organizational policies in a retail store based on a simulation model |
| title |
Assessment of organizational policies in a retail store based on a simulation model |
| spellingShingle |
Assessment of organizational policies in a retail store based on a simulation model Organizational policies Retail industry Simulation model Express checkouts Cross-trained workers Weighing counters Queuing theory LEMB |
| title_short |
Assessment of organizational policies in a retail store based on a simulation model |
| title_full |
Assessment of organizational policies in a retail store based on a simulation model |
| title_fullStr |
Assessment of organizational policies in a retail store based on a simulation model |
| title_full_unstemmed |
Assessment of organizational policies in a retail store based on a simulation model |
| title_sort |
Assessment of organizational policies in a retail store based on a simulation model |
| dc.creator.fl_str_mv |
Coronado Hernández, Jairo Rafael Macías-Jiménez, Mayra Chica-Llamas, Joned D. Zapata-Márque, José I. |
| dc.contributor.author.none.fl_str_mv |
Coronado Hernández, Jairo Rafael Macías-Jiménez, Mayra Chica-Llamas, Joned D. Zapata-Márque, José I. |
| dc.subject.keywords.spa.fl_str_mv |
Organizational policies Retail industry Simulation model Express checkouts Cross-trained workers Weighing counters Queuing theory |
| topic |
Organizational policies Retail industry Simulation model Express checkouts Cross-trained workers Weighing counters Queuing theory LEMB |
| dc.subject.armarc.none.fl_str_mv |
LEMB |
| description |
This paper evaluates three organizational policies in a retail store by a discrete simulation model in Simio®. The policies implemented were using one, two, or three express checkouts, cross-trained workers, and allocating one, two, or three weighing counters in the produce section (fruit and vegetables). These policies were evaluated during days with low, medium, and high demand over critical performance metrics such as the queue length, waiting time, active and idle time rate, the average time in the system, average service time, and sales. Our results demonstrated that all policies are beneficial for the studied system but in days with high demand. In days with low or medium demand, there were good improvements for some indicators, but this conflicted with others. As the simulation model was implemented to evaluate each policy independently, a future direction should include studying the performance simultaneously. |
| publishDate |
2021 |
| dc.date.issued.none.fl_str_mv |
2021-09-17 |
| dc.date.accessioned.none.fl_str_mv |
2022-01-28T19:58:18Z |
| dc.date.available.none.fl_str_mv |
2022-01-28T19:58:18Z |
| dc.date.submitted.none.fl_str_mv |
2022-01-27 |
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info:eu-repo/semantics/article |
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info:eu-repo/semantics/restrictedAccess |
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http://purl.org/coar/resource_type/c_2df8fbb1 |
| dc.identifier.citation.spa.fl_str_mv |
Coronado-Hernandez, Jairo R. & Macías-Jiménez, Mayra A. & Chica-Llamas, Joned & Zapata-Márquez, José. (2021). Assessment of Organizational Policies in a Retail Store Based on a Simulation Model. 10.1007/978-3-030-84340-3_20. |
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https://hdl.handle.net/20.500.12585/10416 |
| dc.identifier.doi.none.fl_str_mv |
10.1007/978-3-030-84340-3_20 |
| dc.identifier.instname.spa.fl_str_mv |
Universidad Tecnológica de Bolívar |
| dc.identifier.reponame.spa.fl_str_mv |
Repositorio Universidad Tecnológica de Bolívar |
| identifier_str_mv |
Coronado-Hernandez, Jairo R. & Macías-Jiménez, Mayra A. & Chica-Llamas, Joned & Zapata-Márquez, José. (2021). Assessment of Organizational Policies in a Retail Store Based on a Simulation Model. 10.1007/978-3-030-84340-3_20. 10.1007/978-3-030-84340-3_20 Universidad Tecnológica de Bolívar Repositorio Universidad Tecnológica de Bolívar |
| url |
https://hdl.handle.net/20.500.12585/10416 |
| dc.language.iso.spa.fl_str_mv |
eng |
| language |
eng |
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http://purl.org/coar/access_right/c_abf2 |
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http://creativecommons.org/licenses/by-nc-nd/4.0/ |
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info:eu-repo/semantics/openAccess |
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Attribution-NonCommercial-NoDerivatives 4.0 Internacional |
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http://creativecommons.org/licenses/by-nc-nd/4.0/ Attribution-NonCommercial-NoDerivatives 4.0 Internacional http://purl.org/coar/access_right/c_abf2 |
| eu_rights_str_mv |
openAccess |
| dc.format.extent.none.fl_str_mv |
15 Páginas |
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application/pdf |
| dc.publisher.place.spa.fl_str_mv |
Cartagena de Indias |
| dc.source.spa.fl_str_mv |
Computer Information Systems and Industrial Management - vol. 12883 |
| institution |
Universidad Tecnológica de Bolívar |
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Coronado Hernández, Jairo Rafael86b71d5d-cfcc-464b-9792-545bb0afd5a5Macías-Jiménez, Mayradbcbd767-41b3-4397-9168-30aed9d891aaChica-Llamas, Joned D.88f4f72b-aea5-48e6-838a-86f40350e445Zapata-Márque, José I.0f086643-f980-4d60-bab9-46d56a9b63052022-01-28T19:58:18Z2022-01-28T19:58:18Z2021-09-172022-01-27Coronado-Hernandez, Jairo R. & Macías-Jiménez, Mayra A. & Chica-Llamas, Joned & Zapata-Márquez, José. (2021). Assessment of Organizational Policies in a Retail Store Based on a Simulation Model. 10.1007/978-3-030-84340-3_20.https://hdl.handle.net/20.500.12585/1041610.1007/978-3-030-84340-3_20Universidad Tecnológica de BolívarRepositorio Universidad Tecnológica de BolívarThis paper evaluates three organizational policies in a retail store by a discrete simulation model in Simio®. The policies implemented were using one, two, or three express checkouts, cross-trained workers, and allocating one, two, or three weighing counters in the produce section (fruit and vegetables). These policies were evaluated during days with low, medium, and high demand over critical performance metrics such as the queue length, waiting time, active and idle time rate, the average time in the system, average service time, and sales. Our results demonstrated that all policies are beneficial for the studied system but in days with high demand. In days with low or medium demand, there were good improvements for some indicators, but this conflicted with others. As the simulation model was implemented to evaluate each policy independently, a future direction should include studying the performance simultaneously.15 Páginasapplication/pdfenghttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessAttribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://purl.org/coar/access_right/c_abf2Computer Information Systems and Industrial Management - vol. 12883Assessment of organizational policies in a retail store based on a simulation modelinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/restrictedAccesshttp://purl.org/coar/resource_type/c_2df8fbb1Organizational policiesRetail industrySimulation modelExpress checkoutsCross-trained workersWeighing countersQueuing theoryLEMBCartagena de IndiasAlkitbi, S.S., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: Factors Affect Customer Retention: A Systematic Review. Springer International Publishing (2021). https://doi.org/10.1007/978-3-030-58669-0_59Dahm, M., Wentzel, D., Herzog, W., Wiecek, A.: Breathing Down Your Neck!: The Impact of Queues on Customers Using a Retail Service. J. Retail. 94, 217–230 (2018). https://doi.org/10.1016/j.jretai.2018.04.002Penceliah, D.S., Noel, D.T., Adat, N.: Customer satisfaction within pharmacies in a supermarket: A South African perspective. Probl. Perspect. Manag. 13, 452–459 (2015).Zhang, Q.: Multi-agent based supermarket queuing model and optimization. Adv. Intell. Soft Comput. 129, 635–640 (2011). https://doi.org/10.1007/978- 3-642-25986-9_99.Antczak, T., Weron, R., Zabawa, J.: Data-driven simulation modeling of the checkout process in supermarkets: Insights for decision support in retail operations. IEEE Access. xx, 1–12 (2020). https://doi.org/10.1109/ACCESS.2020.3045919.Chai, C.F.: Problem analysis and optimizing of setting service desks in supermarket based on M/M/C queuing system. 19th Int. Conf. Ind. Eng. Eng. Manag. Assist. Technol. Ind. Eng. 833–841 (2013). https://doi.org/10.1007/978-3-642-38391-5_88Pereira Junior, J.V., Silva, A.M. da, Moraes, D.G. de: Discrete simulation applied to queue management in a supermarket. Indep. J. Manag. Prod. 11, 1667 (2020). https://doi.org/10.14807/ijmp.v11i5.1296.Li, K., Pan, Y., Liu, B., Cheng, B.: The setting and optimization of quick queue with customer loss. J. Ind. Manag. Optim. 16, 1539–1553 (2020). https://doi.org/10.3934/JIMO.2019016.Mou, S., Robb, D.J.: Real-Time Labour Allocation in grocery stores: A simulation-based approach. Decis. Support Syst. 124, (2019). https://doi.org/10.1016/j.dss.2019.113095.Luo, R., Shi, Y.: Analysis and optimization of supermarket operation mode based on queuing theory: Queuing and pricing of personalized service. ACM Int. Conf. Proceeding Ser. 221–224 (2020). https://doi.org/10.1145/3380625.3380635.Zhou, H., Chen, X., Wang, X., Wang, L.: Design of fruits and vegetables online inspection system based on vision. J. Phys. Conf. Ser. 1074, (2018). https://doi.org/10.1088/1742-6596/1074/1/012160.Kwak, J.K.: Analysis on the effect of express checkouts in retail stores. J. Appl. Bus. Res. 33, 765–772 (2017). https://doi.org/10.19030/jabr.v33i4.9998Deck, C., Kimbrough, E.O., Mongrain, S.: Paying for express checkout: Competition and price discrimination in multi-server queuing systems. PLoS One. 9, (2014). https://doi.org/10.1371/journal.pone.0092070.Terekhov, D., Christopher Beck, J.: An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers. Eur. J. Oper. Res. 198, 223–231 (2009). https://doi.org/10.1016/j.ejor.2008.08.013.Wang, J.M.: An optimal deterministic control policy of servers in front and back rooms with a variable number of switching points and switching costs. Sci. China, Ser. F Inf. Sci. 52, 1113–1119 (2009). https://doi.org/10.1007/s11432-009-0130-9Rengarajan, V., Vijay Anand, V., Vijayabanu, C., Thiyagarajan, S.: Customer perception on waiting time in super markets – an exploratory study using one way anova. Int. J. Sci. Technol. Res. 8, 2649–2659 (2019).Simio LLC: Simio 9.147, (2016)Chica Llamas, J.D., Zapata Márquez, J.I.: Modelo de simulación para la evaluación del impacto de las políticas de pesaje, personal polivalente y cajas rápidas en el rendimiento operacional de empresas minorista. Caso Megatiendas Express - Sector Prado., http://biblioteca.utb.edu.co/notas/tesis/0063077.pdf, (2012).Coronado-Hernández, J.R., Macías-Jiménez, M.A., Chica-Llamas, J.D., Zapata-Márquez, J.I.: Additional files. Assessment of organizational policies in a retail store based on a simulation model., (2020). https://doi.org/10.6084/m9.figshare.14608113Statgraphics Technologies Inc.: Statgraphics Centurion XVIII, statgraphics.com, (2019).http://purl.org/coar/resource_type/c_2df8fbb1ORIGINALPostprint.CoronadoJRetailStore.pdfPostprint.CoronadoJRetailStore.pdfapplication/pdf668785https://repositorio.utb.edu.co/bitstream/20.500.12585/10416/1/Postprint.CoronadoJRetailStore.pdf259f0cba6821daf9dfbca7401f8f1eb4MD51CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8805https://repositorio.utb.edu.co/bitstream/20.500.12585/10416/2/license_rdf4460e5956bc1d1639be9ae6146a50347MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-83182https://repositorio.utb.edu.co/bitstream/20.500.12585/10416/3/license.txte20ad307a1c5f3f25af9304a7a7c86b6MD53TEXTPostprint.CoronadoJRetailStore.pdf.txtPostprint.CoronadoJRetailStore.pdf.txtExtracted 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