Service design capabilities

This book would have never been possible without the contribution of the people that worked with the authors in the Service Design Lab at Aalborg University, Copenhagen. The authors’ gratitude goes to Begüm Becermen, Kirsten Van Dam and Fanny Giordano, who read and discussed the content of the various chapters and provided valuable suggestions to improve it; to Giulia D’Ettole, who greatly helped with the visual design of diagrams and figures and with the final formatting of the book and who—together with Drude Holm Ehn—provided material for the ‘Tryg Nørrebro Station’ case; and to the students who read part of the manuscript (Troy Leininger, Tanner Slade, Hadas Zohar, Mirja Hopiavuori, Simona Mancusi) and provided useful feedback on its readability. A special thanks goes to Language Editor Janet Feenstra, who critically proofread the text. This book is the result of many years’ experience teaching and conducting research at the Department of Architecture, Design and Media Technology (Create) of Aalborg University. We thank the department for the funding it has provided and for its support of our activity, which has made this book possible. We would also like to thank Misha Kaur, from the Australian Taxation Office, Giordana Ferri and, again, Giulia D’Ettole and Drude Emilie Ehn, for allowing us to publish some of the images in this book. Last but not least, the book also originated within the context of the still ongoing EU-funded DESIGNSCAPES project, which aims at building the capacity for design-enabled innovation in urban environments. The book authors are grateful to all the DESIGNSCAPES partners for the many insightful discussions on design tools and methods.

• Tipo de recurso: Book
• Fecha de publicación: 2020
• Institución: Universidad de Bogotá Jorge Tadeo Lozano
• Repositorio: Expeditio: repositorio UTadeo
• Idioma: eng
• OAI Identifier: oai:expeditiorepositorio.utadeo.edu.co:20.500.12010/15948
• Acceso en línea: http://hdl.handle.net/20.500.12010/15948; https://doi.org/10.1007/978-3-030-56282-3
• Palabra clave: Service Design; Administración; Industrias de servicios; Marcas de servicios
• License: Abierto (Texto Completo)