Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico
El presente documento plantea como tesis general, que en la nueva realidad postpandemia las Habilidades Blandas se constituyen en una de las principales herramientas para la Alta Gerencia porque garantizan una mejor y más holística toma de decisiones; por ello, a partir de una investigación document...
- Autores:
-
Prieto Villaizan, Juliet Andrea
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2022
- Institución:
- Universidad Militar Nueva Granada
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- Repositorio UMNG
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- spa
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- Palabra clave:
- APTITUDES
ADMINISTRACION DE EMPRESAS
Post-pandemic
Soft Skills
Senior Management
Employees
Organization
COVID-19 (ENFERMEDAD)
EPIDEMIAS
Habilidades Blandas
Alta Gerencia
Empleados
Organización
Pospandemia
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- openAccess
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- http://creativecommons.org/licenses/by-nc-nd/4.0/
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Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico |
| dc.title.translated.spa.fl_str_mv |
Soft skills importance for making decisions to the senior management in the post- pandemic world |
| title |
Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico |
| spellingShingle |
Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico APTITUDES ADMINISTRACION DE EMPRESAS Post-pandemic Soft Skills Senior Management Employees Organization COVID-19 (ENFERMEDAD) EPIDEMIAS Habilidades Blandas Alta Gerencia Empleados Organización Pospandemia |
| title_short |
Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico |
| title_full |
Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico |
| title_fullStr |
Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico |
| title_full_unstemmed |
Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico |
| title_sort |
Importancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemico |
| dc.creator.fl_str_mv |
Prieto Villaizan, Juliet Andrea |
| dc.contributor.advisor.none.fl_str_mv |
Gómez, Luis Francisco |
| dc.contributor.author.none.fl_str_mv |
Prieto Villaizan, Juliet Andrea |
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APTITUDES ADMINISTRACION DE EMPRESAS |
| topic |
APTITUDES ADMINISTRACION DE EMPRESAS Post-pandemic Soft Skills Senior Management Employees Organization COVID-19 (ENFERMEDAD) EPIDEMIAS Habilidades Blandas Alta Gerencia Empleados Organización Pospandemia |
| dc.subject.keywords.spa.fl_str_mv |
Post-pandemic Soft Skills Senior Management Employees Organization |
| dc.subject.armarc.spa.fl_str_mv |
COVID-19 (ENFERMEDAD) EPIDEMIAS |
| dc.subject.proposal.spa.fl_str_mv |
Habilidades Blandas Alta Gerencia Empleados Organización Pospandemia |
| description |
El presente documento plantea como tesis general, que en la nueva realidad postpandemia las Habilidades Blandas se constituyen en una de las principales herramientas para la Alta Gerencia porque garantizan una mejor y más holística toma de decisiones; por ello, a partir de una investigación documental, se buscó identificar a partir de estudios y artículos, cuál ha sido la importancia de estas habilidades para la Alta Gerencia en la toma de decisiones en el contexto actual tras la pandemia originada por el Covid-19, principalmente en aquellas organizaciones que comprenden el sector bancario y/o financiero y sobre todo lo que respecta al Cliente Interno. Como resultado se obtuvo que si algo trajo la pandemia, fue la importancia de estas habilidades para cada organización, gerencia y empleado, al saber qué y cómo hacer para asegurar lo más esencial: la vida; y por ello, para los líderes de los distintos ámbitos, incluido el bancario y/o financiero, no se trató tanto de lo que se podría lograr, sino de cómo se debería y quería actuar, en un mundo que sufrió afectaciones de una magnitud global y sin precedentes. |
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2022 |
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2022-10-10 |
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2023-05-31T13:40:53Z |
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2023-05-31T13:40:53Z |
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Agrawal, S., De Smet, A., Lacroix, S., & Reich, A. (2020, May). To emerge stronger from the COVID-19 crisis, companies should start reskilling their workforces now. McKinsey & Company: Organization Practice and McKinsey Accelerate. Global Editorial Services. https://www.mckinsey.com/~/media/mckinsey/business%20functions/organization/our%20insights/to%20emerge%20stronger%20from%20the%20covid%2019%20crisis%20companies%20should%20start%20reskilling%20their%20workforces%20now/to-emerge-stronger-from-the-covid-19- Andreev, I. (2022, January 17). Work Ethic in the Workplace. Blog. Valamis Group. https://www.valamis.com/hub/work-ethic#:~:text=Work%20ethic%20is%20a%20set,motivation%2C%20and%20overall%20company%20culture. Bhati, H. (2022, March). The Importance of Soft Skills in the Workplace. SSRG International Journal of Humanities and Social Science, 9(2), 21-33. https://www.internationaljournalssrg.org/IJHSS/2022/Volume9-Issue2/IJHSS-V9I2P104.pdf Calvello, M. (2021, July 28). Hard Skills vs. Soft Skills: Why It's Important to Master Both. G2: Technical Skills Development Category. https://www.g2.com/articles/hard-skills-vs-soft-skills Clarke, C. (2022, July 31). Baby Boomers: What Is a Baby Boomer? https://www.investopedia.com/terms/b/baby_boomer.asp https://www.investopedia.com/terms/b/baby_boomer.asp Crawford, M. (2021, September 8). 7 High-Demand Skills for a Post-COVID World. The American Society of Mechanical Engineers. https://www.asme.org/topics-resources/content/7-high-demand-skills-for-a-post-covid-world Deshpande, S. K., & Munshi, M. M. (2018, December). A study on soft skill training as an intervention to reinforce employee performance in the contemporary banking sector. Proceedings of the 9th Annual International Conference on 4C’s-Communication, Commerce, Connectivity, Culture, SIMSARC 2018, 17-19. Pune, MH, India. http://dx.doi.org/10.4108/eai.18-12-2018.2283841 European Commission. (2022, April 20). Six soft skills you need in the post-pandemic workplace. EURES - European Labour Authority, Directorate-General for Employment, Social Affairs and Inclusion. https://ec.europa.eu/eures/public/six-soft-skills-you-need-post-pandemic-workplace-2022-04-20_en Flores-Carretero, E. (s.f.). 8 técnicas para desarrollar la gestión del tiempo como habilidad directiva. IEIE. https://www.ieie.eu/gestion-del-tiempo-como-habilidad-directiva/ Gómez Valencia, A. (2019, enero 23). Habilidades para ser empleado en la cuarta revolución industrial. EAFIT Noticias: Análisis Académico - Economía. https://www.eafit.edu.co/noticias/agenciadenoticias/2019/habilidades-para-ser-empleado-en-la-cuarta-revolucion-industrial Guida, A. (2021, July 6). 5 Soft Skills to Master after COVID-19. Barcelona Executive Business School - BEBS. https://bebs.org/5-soft-skills-to-master-after-covid-19/ Hopkinson, P. (2022, March 12). Soft Skills: A Buoy for Youth Looking to Enter the Workforce. Al-Fanar Media: Covering, Education, Research and Culture. https://www.al-fanarmedia.org/2022/03/soft-skills-a-buoy-for-youth-looking-to-enter-the-workforce/ Indeed Editorial Team. (2020, March 12). 10 Reasons Why Soft Skills are Important to Employers. Indeed: Career Guide. https://www.indeed.com/career-advice/interviewing/why-are-soft-skills-important#:~:text=Soft%20skills%20help%20you%20build,open%20you%20to%20new%20opportunities. Lacerenza, V. (2022, June 28). Soft skills are becoming increasingly important in the job market. ETN Magazine. https://www.etnmagazine.eu/soft-skills/soft-skills-are-becoming-increasingly-important-in-the-job-market/ McKinsey & Company. (2022). Soft skills for a hard world: As workers interact with ever-smarter machines, the demand for soft skills is beginning to surge. Featured Insights. https://www.mckinsey.com/featured-insights/future-of-work/five-fifty-soft-skills-for-a-hard-world Morgan, K. (s.f.). Qué son las habilidades blandas y por qué ganan relevancia en empleos (en BBC Worklife). Portafolio: Empleo. https://www.portafolio.co/economia/empleo/que-son-las-habilidades-blandas-y-por-que-ganan-importancia-para-contratar-a-empleados-569210 Niesen, T. (2018, January 29). The Importance of Soft Skills in Financial Services. D2L Corporation Blog. https://www.d2l.com/blog/importance-soft-skills-financial-services/ Pérez Gómez, L. M., Villa Borrero, C. P., & Montenegro Pertúz, M. J. (2020). Identificación de habilidades blandas en directivos Pymes de Barranquilla. Dictamen Libre, 13(26), 153-168. https://doi.org/10.18041/2619-4244/dl.26.6193 Quintero Beltrán, L. C. (s.f.). Habilidades blandas para una gerencia humana en la organización. Escuela de empresarios, 46-47. https://lewisquintero.com/wp-content/uploads/2020/03/Habilidades-Blandas.pdf Robertson, R. (2022). Soft Skills vs. Hard Skills: What’s The Difference And Why Do They Matter? Roundtable Learning. https://roundtablelearning.com/soft-skills-vs-hard-skills-whats-the-difference/ Robinson, B. (2022, August 1). 3 Soft Skills Required To Compete In Today’s Post-Pandemic Workplace. Forbes: Careers. https://www.forbes.com/sites/adigaskell/2022/09/06/how-biased-google-search-results-affect-hiring-decisions/?sh=b7f002f356a3 Schulz, B. (2008, June). The importance of soft skills: Education beyond academic knowledge. NAWA Journal of Language and Communication. https://pdfs.semanticscholar.org/c1d3/e21ea8496e2d828678cde2981aac1bd4ce3e.pdf Sharma, M. (2022, July 22). Leaders must upskill, reskill to stay relevant, competitive, even survive, in post-pandemic world: DDI’s Bruce Watt. People Matters: Leadership. https://www.peoplematters.in/article/leadership/leaders-must-upskill-reskill-to-stay-relevant-competitive-even-survive-in-post-pandemic-world-ddis-bruce-watt-34653 Skoulding, L. (2018, November 11). What soft skills do you need to succeed in the finance industry now AI is on the scene? Accountancy Age. https://www.accountancyage.com/2018/11/11/what-soft-skills-do-you-need-to-succeed-in-the-finance-industry-now-ai-is-on-the-scene/ T. de Guzman, M. R., Durden, T. R., Taylor, S. A., Guzman, J. M., & Potthoff, K. L. (2016, February). Cultural Competence. An Important Skill Set for the 21st Century. NebGuide. https://extensionpublications.unl.edu/assets/html/g1375/build/g1375.htm#:~:text=Cultural%20competence%20is%20the%20ability,of%20people%20from%20various%20groups. Tassetto, J.-M. (2021). The Growing Importance of Soft Skills in Financial Services. Finance Digest. https://www.financedigest.com/the-growing-importance-of-soft-skills-in-financial-services.html Thakrar, P. (2021, December 11). Top Skills for the Post-COVID Future. Deltra Group. https://www.deltragroup.com/article/top-skills-for-the-post-covid-future UNICEF. (2022). Misión #4 - Resolución de problemas. Plan 12 - Aprender para transformar. https://www.unicef.org/lac/misi%C3%B3n-4-resoluci%C3%B3n-de-problemas Wilkinson, A., & Redman, T. (2013). Chapter 1. Human Resource Management: A Contemporary Perspective. In W. A. (2013), Contemporary Human Resource Management Pearson. Perarson. https://www.researchgate.net/publication/320465545_human_resource_management_a_contemporary_perspective Wilks, D., & Hemsworth, K. (2011). Soft Skills as Key Competencies in Hospitality Higher Education: Matching Demand and Supply. Tourism & Management Studies(7), 131-139. http://www.redalyc.org/articulo.oa?id=388743869014 World Economic Forum. (2018). Insight Report: The Future of Jobs Report 2018. Centre for the New Economy and Society, Geneva, Switzerland. https://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdf |
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Gómez, Luis FranciscoPrieto Villaizan, Juliet AndreaAdministrador de Empresas2023-05-31T13:40:53Z2023-05-31T13:40:53Z2022-10-10http://hdl.handle.net/10654/44099instname:Universidad Militar Nueva Granadareponame:Repositorio Institucional Universidad Militar Nueva Granadarepourl:https://repository.unimilitar.edu.coEl presente documento plantea como tesis general, que en la nueva realidad postpandemia las Habilidades Blandas se constituyen en una de las principales herramientas para la Alta Gerencia porque garantizan una mejor y más holística toma de decisiones; por ello, a partir de una investigación documental, se buscó identificar a partir de estudios y artículos, cuál ha sido la importancia de estas habilidades para la Alta Gerencia en la toma de decisiones en el contexto actual tras la pandemia originada por el Covid-19, principalmente en aquellas organizaciones que comprenden el sector bancario y/o financiero y sobre todo lo que respecta al Cliente Interno. Como resultado se obtuvo que si algo trajo la pandemia, fue la importancia de estas habilidades para cada organización, gerencia y empleado, al saber qué y cómo hacer para asegurar lo más esencial: la vida; y por ello, para los líderes de los distintos ámbitos, incluido el bancario y/o financiero, no se trató tanto de lo que se podría lograr, sino de cómo se debería y quería actuar, en un mundo que sufrió afectaciones de una magnitud global y sin precedentes.Contenido Resumen 3 INTRODUCCIÓN 5 1. DEFINICIÓN DE IMPORTANCIA DE LAS HABILIDADES BLANDAS 8 1.1. Marco Conceptual 8 1.2. Importancia de las Habilidades Blandas para las Organizaciones 9 1.3. Relación Existente entre las Habilidades Blandas y Duras 11 2. LAS HABILIDADES BLANDAS EN LA ERA POSTPANDEMIA 14 2.1. Habilidades Blandas Esenciales Demandadas en el Mundo Postpandemia 16 3. Importancia de las Habilidades Blandas en el Sector Bancario y/o Financiero: Cliente Interno 21 Recomendaciones 24 Conclusiones 25 Biografía 27This document proposes as a general thesis that in the new post-pandemic reality, Soft Skills constitute one of the main tools for Senior Management because they guarantee better and more holistic decision-making; Therefore, based on documentary research, we sought to identify, based on studies and articles, what has been the importance of these skills for Senior Management in decision-making in the current context after the pandemic caused by Covid-19. , mainly in those organizations that comprise the banking and/or financial sector and especially with regard to the Internal Client. As a result, it was obtained that if something brought the pandemic, it was the importance of these skills for each organization, management and employee, knowing what and how to do to ensure the most essential: life; and therefore, for the leaders of the different fields, including banking and/or finance, it was not so much about what could be achieved, but about how one should and wanted to act, in a world that suffered damages of a global magnitude. and unprecedented.Pregradoapplicaction/pdfspahttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 InternationalAcceso abiertoImportancia de las habilidades blandas para la alta gerencia en la toma de decisiones en el mundo postpandemicoSoft skills importance for making decisions to the senior management in the post- pandemic worldAPTITUDESADMINISTRACION DE EMPRESASPost-pandemicSoft SkillsSenior ManagementEmployeesOrganizationCOVID-19 (ENFERMEDAD)EPIDEMIASHabilidades BlandasAlta GerenciaEmpleadosOrganizaciónPospandemiaTesis/Trabajo de grado - Monografía - Pregradoinfo:eu-repo/semantics/bachelorThesishttp://purl.org/coar/resource_type/c_7a1fAdministración de EmpresasFacultad de Estudios a DistanciaUniversidad Militar Nueva GranadaAgrawal, S., De Smet, A., Lacroix, S., & Reich, A. (2020, May). To emerge stronger from the COVID-19 crisis, companies should start reskilling their workforces now. McKinsey & Company: Organization Practice and McKinsey Accelerate. Global Editorial Services. https://www.mckinsey.com/~/media/mckinsey/business%20functions/organization/our%20insights/to%20emerge%20stronger%20from%20the%20covid%2019%20crisis%20companies%20should%20start%20reskilling%20their%20workforces%20now/to-emerge-stronger-from-the-covid-19-Andreev, I. (2022, January 17). Work Ethic in the Workplace. Blog. Valamis Group. https://www.valamis.com/hub/work-ethic#:~:text=Work%20ethic%20is%20a%20set,motivation%2C%20and%20overall%20company%20culture.Bhati, H. (2022, March). The Importance of Soft Skills in the Workplace. SSRG International Journal of Humanities and Social Science, 9(2), 21-33. https://www.internationaljournalssrg.org/IJHSS/2022/Volume9-Issue2/IJHSS-V9I2P104.pdfCalvello, M. (2021, July 28). Hard Skills vs. Soft Skills: Why It's Important to Master Both. G2: Technical Skills Development Category. https://www.g2.com/articles/hard-skills-vs-soft-skillsClarke, C. (2022, July 31). Baby Boomers: What Is a Baby Boomer? https://www.investopedia.com/terms/b/baby_boomer.asphttps://www.investopedia.com/terms/b/baby_boomer.asp Crawford, M. (2021, September 8). 7 High-Demand Skills for a Post-COVID World. The American Society of Mechanical Engineers. https://www.asme.org/topics-resources/content/7-high-demand-skills-for-a-post-covid-worldDeshpande, S. K., & Munshi, M. M. (2018, December). A study on soft skill training as an intervention to reinforce employee performance in the contemporary banking sector. Proceedings of the 9th Annual International Conference on 4C’s-Communication, Commerce, Connectivity, Culture, SIMSARC 2018, 17-19. Pune, MH, India. http://dx.doi.org/10.4108/eai.18-12-2018.2283841European Commission. (2022, April 20). Six soft skills you need in the post-pandemic workplace. EURES - European Labour Authority, Directorate-General for Employment, Social Affairs and Inclusion. https://ec.europa.eu/eures/public/six-soft-skills-you-need-post-pandemic-workplace-2022-04-20_enFlores-Carretero, E. (s.f.). 8 técnicas para desarrollar la gestión del tiempo como habilidad directiva. IEIE. https://www.ieie.eu/gestion-del-tiempo-como-habilidad-directiva/Gómez Valencia, A. (2019, enero 23). Habilidades para ser empleado en la cuarta revolución industrial. EAFIT Noticias: Análisis Académico - Economía. https://www.eafit.edu.co/noticias/agenciadenoticias/2019/habilidades-para-ser-empleado-en-la-cuarta-revolucion-industrialGuida, A. (2021, July 6). 5 Soft Skills to Master after COVID-19. Barcelona Executive Business School - BEBS. https://bebs.org/5-soft-skills-to-master-after-covid-19/Hopkinson, P. (2022, March 12). Soft Skills: A Buoy for Youth Looking to Enter the Workforce. Al-Fanar Media: Covering, Education, Research and Culture. https://www.al-fanarmedia.org/2022/03/soft-skills-a-buoy-for-youth-looking-to-enter-the-workforce/Indeed Editorial Team. (2020, March 12). 10 Reasons Why Soft Skills are Important to Employers. Indeed: Career Guide. https://www.indeed.com/career-advice/interviewing/why-are-soft-skills-important#:~:text=Soft%20skills%20help%20you%20build,open%20you%20to%20new%20opportunities.Lacerenza, V. (2022, June 28). Soft skills are becoming increasingly important in the job market. ETN Magazine. https://www.etnmagazine.eu/soft-skills/soft-skills-are-becoming-increasingly-important-in-the-job-market/McKinsey & Company. (2022). Soft skills for a hard world: As workers interact with ever-smarter machines, the demand for soft skills is beginning to surge. Featured Insights. https://www.mckinsey.com/featured-insights/future-of-work/five-fifty-soft-skills-for-a-hard-worldMorgan, K. (s.f.). Qué son las habilidades blandas y por qué ganan relevancia en empleos (en BBC Worklife). Portafolio: Empleo. https://www.portafolio.co/economia/empleo/que-son-las-habilidades-blandas-y-por-que-ganan-importancia-para-contratar-a-empleados-569210Niesen, T. (2018, January 29). The Importance of Soft Skills in Financial Services. D2L Corporation Blog. https://www.d2l.com/blog/importance-soft-skills-financial-services/Pérez Gómez, L. M., Villa Borrero, C. P., & Montenegro Pertúz, M. J. (2020). Identificación de habilidades blandas en directivos Pymes de Barranquilla. Dictamen Libre, 13(26), 153-168. https://doi.org/10.18041/2619-4244/dl.26.6193Quintero Beltrán, L. C. (s.f.). Habilidades blandas para una gerencia humana en la organización. Escuela de empresarios, 46-47. https://lewisquintero.com/wp-content/uploads/2020/03/Habilidades-Blandas.pdfRobertson, R. (2022). Soft Skills vs. Hard Skills: What’s The Difference And Why Do They Matter? 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Centre for the New Economy and Society, Geneva, Switzerland. https://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdfCalle 100ORIGINALPrietoVillaizanJulietAndrea2022.pdfPrietoVillaizanJulietAndrea2022.pdfEnsayoapplication/pdf524016http://repository.unimilitar.edu.co/bitstream/10654/44099/1/PrietoVillaizanJulietAndrea2022.pdfd368bbca7f59f1d3b8ca096e4a76b53bMD51open accessLICENSElicense.txtlicense.txttext/plain; charset=utf-83420http://repository.unimilitar.edu.co/bitstream/10654/44099/2/license.txta609d7e369577f685ce98c66b903b91bMD52open access10654/44099oai:repository.unimilitar.edu.co:10654/440992023-05-31 08:40:55.12open accessRepositorio Institucional 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