CSI in the tropics Experimental evidence of improved public service delivery through coordination

This paper evaluates the impacts of increased coordination, accountability, and leadership among teams of responsible public o cials, with evidence from homicide investigations in Colombia. We randomly assigned the investigations of 66% of the 1,683 homicides occurring in Bogot a, Colombia, during 2016 to a new investigation procedure emphasizing these features. We nd a statistically signi cant 30% increase in the conviction rate in the treatment group relative to the control group. Indicators of the quality of the investigative process also improve,as well as the rate at which a formal accusation is presented before a court.Complementary ndings suggest that the treatment produces well-coordinated teams that can communicate more uently. Also, a survey of investigative team members reveal that work motivation, the extent to which they receive feedback on their performance, the pertinence and e ectiveness of their roles, and the perceived quality and coordination of the team all improve under the new scheme.

• Autores: Collazos, Daniela; Fergusson, Leopoldo; La Rota, Miguel; Mejía, Daniel; Ortega, Daniel
• Tipo de recurso: Work document
• Fecha de publicación: 2020
• Institución: Universidad de los Andes
• Repositorio: Séneca: repositorio Uniandes
• Idioma: spa
• OAI Identifier: oai:repositorio.uniandes.edu.co:1992/41132
• Acceso en línea: http://hdl.handle.net/1992/41132
• Palabra clave: Crime; Homicides; Team work; Public sector; C93, D73, J45, K14, K42
• Rights: openAccess
• License: http://creativecommons.org/licenses/by-nc-nd/4.0/