Estudio del proceso de facturación del Hospital Centro a través de la metodología DMAIC de Seis Sigma
This study allowed to describe and analyze in detail the invoicing process of the Centro Oriente hospital to identify key improvement points in order to reduce delays and reprocesses that are currently producing a standstill in the hospital resources. To collect and analyze the information Six Sigma...
- Autores:
-
Castro Avila, Bella Juliana
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2017
- Institución:
- Universidad de los Andes
- Repositorio:
- Séneca: repositorio Uniandes
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.uniandes.edu.co:1992/61423
- Acceso en línea:
- http://hdl.handle.net/1992/61423
- Palabra clave:
- Efectividad organizacional
Facturas
Hospitales
Six sigma (Norma de control de calidad)
- Rights
- openAccess
- License
- https://repositorio.uniandes.edu.co/static/pdf/aceptacion_uso_es.pdf
| Summary: | This study allowed to describe and analyze in detail the invoicing process of the Centro Oriente hospital to identify key improvement points in order to reduce delays and reprocesses that are currently producing a standstill in the hospital resources. To collect and analyze the information Six Sigma's DMAIC methodology was used. The representation of the process and its most relevant data was achieved, which allowed the approach and design of solution strategies, specifically, a process standardization was proposed in order to decrease the unnecessary transport times between stations and reduce the error levels in the receipts, as well as a series of recommendations in an organizational level. |
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