Towards a methodology to identify problems and root causes in business processes
This paper uses a series of empirical observations in different enterprises? processes to start the construction of a knowledge base about their problems and some of their most likely root causes. This project found 61 observed problems and 25 normalized root causes in 10 different dimensions of mul...
- Autores:
-
Velandia Ramos, Paula Andrea
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2021
- Institución:
- Universidad de los Andes
- Repositorio:
- Séneca: repositorio Uniandes
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.uniandes.edu.co:1992/51501
- Acceso en línea:
- http://hdl.handle.net/1992/51501
- Palabra clave:
- Administración del conocimiento
Negociación en los negocios
Sistemas de información en administración
Metodología en solución de problemas
Ingeniería
- Rights
- openAccess
- License
- http://creativecommons.org/licenses/by-nc-nd/4.0/
| Summary: | This paper uses a series of empirical observations in different enterprises? processes to start the construction of a knowledge base about their problems and some of their most likely root causes. This project found 61 observed problems and 25 normalized root causes in 10 different dimensions of multiple enterprises. Also, these dimensions were distributed in 12 different industries and 85 different enterprises. This project can be the foundation to build a bigger knowledge base that would allow us to understand and analyze problems in a certain industry or enterprise, and relate them to some of its likely root causes. With this, enterprises would get a proper idea of where to concentrate their efforts. |
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