The power of an effective apology in the process of forgiveness and reconciliation in social media
An effective apology could have long lasting effects in social groups allowing the transformation of feelings and attitudes related to resentment, anger and guilt, at the same time that facilitates the reconstruction of cooperative and friendly relations. Therefore, in this document I will analyze t...
- Autores:
-
Moncayo Salas, Laura
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2022
- Institución:
- Universidad de los Andes
- Repositorio:
- Séneca: repositorio Uniandes
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.uniandes.edu.co:1992/58504
- Acceso en línea:
- http://hdl.handle.net/1992/58504
- Palabra clave:
- Apology
Forgiveness
Social media
Perdón
Reconciliación
Redes sociales en línea
Psicología
- Rights
- openAccess
- License
- Attribution-NoDerivatives 4.0 Internacional
| Summary: | An effective apology could have long lasting effects in social groups allowing the transformation of feelings and attitudes related to resentment, anger and guilt, at the same time that facilitates the reconstruction of cooperative and friendly relations. Therefore, in this document I will analyze the impact of an effective apology in the forgiveness process in social media. We developed a corpus linguistic analysis and a behavioural and physiological experiment to understand the relationship between an effective apology and forgiveness characteristics |
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