Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz

El taller de electricidad automotriz Auto Hella, hoy en día no cuenta con una herramienta que le ayude a la gestión eficiente de los procesos de ventas, servicios y control de inventario. Por esta razón, se implementa un sistema de información web, que impacta directamente a la organización, al llev...

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Autores:
Gutiérrez Solano, Robinson José
Cuevas Patiño, Jhoan Ricardo
Tipo de recurso:
https://purl.org/coar/resource_type/c_7a1f
Fecha de publicación:
2024
Institución:
Universidad El Bosque
Repositorio:
Repositorio U. El Bosque
Idioma:
spa
OAI Identifier:
oai:repositorio.unbosque.edu.co:20.500.12495/12325
Acceso en línea:
https://hdl.handle.net/20.500.12495/12325
Palabra clave:
Sistema de información
Automatización
Procesos
621.3
Information system
Automation
Processes
Rights
openAccess
License
Attribution-NoDerivatives 4.0 Internacional
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network_acronym_str UNBOSQUE2
network_name_str Repositorio U. El Bosque
repository_id_str
dc.title.none.fl_str_mv Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
dc.title.translated.none.fl_str_mv Sales, service and inventory control management system for automotive electrical repair shop
title Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
spellingShingle Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
Sistema de información
Automatización
Procesos
621.3
Information system
Automation
Processes
title_short Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
title_full Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
title_fullStr Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
title_full_unstemmed Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
title_sort Sistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotriz
dc.creator.fl_str_mv Gutiérrez Solano, Robinson José
Cuevas Patiño, Jhoan Ricardo
dc.contributor.advisor.none.fl_str_mv Rojas Reales, Wilson Mauro
dc.contributor.author.none.fl_str_mv Gutiérrez Solano, Robinson José
Cuevas Patiño, Jhoan Ricardo
dc.subject.none.fl_str_mv Sistema de información
Automatización
Procesos
topic Sistema de información
Automatización
Procesos
621.3
Information system
Automation
Processes
dc.subject.ddc.none.fl_str_mv 621.3
dc.subject.keywords.none.fl_str_mv Information system
Automation
Processes
description El taller de electricidad automotriz Auto Hella, hoy en día no cuenta con una herramienta que le ayude a la gestión eficiente de los procesos de ventas, servicios y control de inventario. Por esta razón, se implementa un sistema de información web, que impacta directamente a la organización, al llevar a cabo toda la parte administrativa que se relaciona con los procesos mencionados anteriormente. El sistema tiene como principal función reducir los tiempos de ejecución de los procesos de ventas, servicios y control de inventario. Para el desarrollo de este sistema se toma como principal metodología, la metodología ágil SCRUM, en la fase de construcción, ya que dicha metodología permite tener un desarrollo con respecto a la opinión del cliente, y consigo, permite tener una retroalimentación de este y realizar los cambios de ser necesarios. Se presentaron los resultados finales según lo acordado con el cliente, logrando una gestión eficiente de los procesos de ventas, servicios y control de inventario.
publishDate 2024
dc.date.accessioned.none.fl_str_mv 2024-06-11T21:52:46Z
dc.date.available.none.fl_str_mv 2024-06-11T21:52:46Z
dc.date.issued.none.fl_str_mv 2024-05
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_7a1f
dc.type.local.spa.fl_str_mv Tesis/Trabajo de grado - Monografía - Pregrado
dc.type.coar.none.fl_str_mv https://purl.org/coar/resource_type/c_7a1f
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/bachelorThesis
dc.type.coarversion.none.fl_str_mv https://purl.org/coar/version/c_ab4af688f83e57aa
format https://purl.org/coar/resource_type/c_7a1f
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.12495/12325
dc.identifier.instname.spa.fl_str_mv instname:Universidad El Bosque
dc.identifier.reponame.spa.fl_str_mv reponame:Repositorio Institucional Universidad El Bosque
dc.identifier.repourl.none.fl_str_mv repourl:https://repositorio.unbosque.edu.co
url https://hdl.handle.net/20.500.12495/12325
identifier_str_mv instname:Universidad El Bosque
reponame:Repositorio Institucional Universidad El Bosque
repourl:https://repositorio.unbosque.edu.co
dc.language.iso.fl_str_mv spa
language spa
dc.relation.references.none.fl_str_mv [1] McKinsey & Company. "Manufacturing's next act." https://www.mckinsey.com/business-functions/operations/our-insights/manufacturings-next-act.
[2] Accenture. "The Business Value of Automation." https://www.accenture.com/_acnmedia/PDF-77/Accenture-Business-Value-of-Automation.pdf
[3] Sh. D. Toibayeva, I. T. Utepbergenov, and A. E. Bodesova, “Evaluation of the efficiency of business process management as an element of an automated quality management system for an enterprise of the Republic of Kazakhstan,” J Theor Appl Inf Technol, vol. 101, no. 2, pp. 838–846, 2023, [Online]. Available: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85147499605&partnerID=40&md5=913045f9b415856ade9484cf7e82a94c
[4] Z. Cao, L. Zhou, C. Lin, and M. Zhou, “Solving an order batching, picker assignment, batch sequencing and picker routing problem via information integration,” J Ind Inf Integr, vol. 31, 2023, doi: 10.1016/j.jii.2022.100414.
[5] J. Brás, R. Pereira, and S. Moro, “Intelligent Process Automation and Business Continuity: Areas for Future Research,” Information (Switzerland), vol. 14, no. 2, 2023, doi: 10.3390/info14020122.
[6] “F_RULE: A new programming language created to evaluate flow rules in a process management systems development platform.” https://www-scopus-com.ezproxy.unbosque.edu.co/record/display.uri?eid=2-s2.0-85131048224&origin=resultslist&sort=plf-f&src=s&sid=5264e082dfb5e146ea3de4e63106360e&sot=b&sdt=b&cluster=scosubtype%2C%22ar%22%2Ct%2C%22re%22%2Ct%2Bscolang%2C%22Spanish%22%2Ct%2Bscosubjabbr%2C%22ENGI%22%2Ct&s=TITLE-ABS-KEY%28Gesti%C3%B3n+de+procesos%29&sl=64&sessionSearchId=5264e082dfb5e146ea3de4e63106360e (accessed Mar. 29, 2023).
[7] F. Wijnhoven, P. Hoffmann, R. Bemthuis, and J. Boksebeld, “Using process mining for workarounds analysis in context: Learning from a small and medium-sized company case,” International Journal of Information Management Data Insights, vol. 3, no. 1, 2023, doi: 10.1016/j.jjimei.2023.100163.
[8] E. Kouzari, L. Sotiriadis, and I. Stamelos, “Enterprise information management systems development two cases of mining for process conformance,” International Journal of Information Management Data Insights, vol. 3, no. 1, Apr. 2023, doi: 10.1016/J.JJIMEI.2022.100141.
[9] J. C. Lucero-Narváez, R. Hidalgo-Flor, and E. Cueva-Sánchez, “Gestión de calidad en micro y pequeñas empresas de servicio automotriz ecuatoriano,” Estudios de la Gestión: Revista Internacional de Administración, no. 8, pp. 11–33, Nov. 2020, doi: 10.32719/25506641.2020.8.9.
[10] “Design and Implementation of Digital Marketing System Based on Web Technology | VDE Conference Publication | IEEE Xplore.” https://ieeexplore.ieee.org/document/10071804 (accessed Apr. 01, 2023).
[11] S. Rawat, U. Tyagi, and S. Singhal, “Recommender Systems in E-commerce and their Challenges,” Proceedings - 2021 3rd International Conference on Advances in Computing, Communication Control and Networking, ICAC3N 2021, pp. 1598–1601, 2021, doi: 10.1109/ICAC3N53548.2021.9725681.
[12] G. Misahuaman, A. Daza, and E. Zavaleta, “Web-based systems for inventory control in organizations: A Systematic Review,” Proceedings - 22nd IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2021-Fall, pp. 15–20, 2021, doi: 10.1109/SNPD51163.2021.9704993.
[13] “Discrete event simulation model to evaluate inventory policies in a specialized restaurant.” https://www-scopus-com.ezproxy.unbosque.edu.co/record/display.uri?eid=2-s2.0-85144779521&origin=resultslist&sort=plf-f&src=s&st1=sistemas+OR+de+ORinformaci%c3%b3n+OR+de+OR+talleres&nlo=&nlr=&nls=&sid=124785b0465636f515056d1bbe8e5f35&sot=b&sdt=sisr&cluster=scopubyr%2c%222022%22%2ct%2c%222021%22%2ct%2c%222020%22%2ct%2bscosubjabbr%2c%22ENGI%22%2ct%2bscosubjabbr%2c%22COMP%22%2ct%2bscosubtype%2c%22ar%22%2ct%2c%22re%22%2ct%2bscolang%2c%22Spanish%22%2ct&sl=61&s=TITLE-ABS-KEY%28sistemas+OR+de+ORinformaci%c3%b3n+OR+de+OR+talleres%29&ref=%28Control+de+inventario%29&relpos=0&citeCnt=0&searchTerm= (accessed Mar. 29, 2023).
[14] A. Anjos, “Herramientas para la gestión de ventas: optimice los procesos de su equipo y mejore su rutina”, Zenvia, 15-ago-2022.
[15] L. Christiansen, “Herramientas y tecnicas para la gestion de inventario”, Altametrics.com. [En línea]. Disponible en: https://altametrics.com/es/inventory-management/inventory-management-tools.html. [Consultado: 19-sep-2023].
[16] Zendesk, “8 herramientas de gestión de ventas indispensables para Pymes”, Zendesk MX, 13-dic-2022.
[17] S. Jain, “Angular vs other frameworks”, Scaler Topics, 17-feb-2023. .
[18] “Laravel - The PHP Framework For Web Artisans.” Accessed: Mar. 01, 2024. [Online]. Available: https://laravel.com/.
[19] “Helpers - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/helpers.
[20] “Installation - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master
[21] “Testing: Getting Started - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/testing.
[22] “Authentication - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/authentication.
[23] “CSRF Protection - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/csrf.
[24] P. Smith, "MVC", Laravel Documentation, May 2020. [Online]. Available: https://laravel.com/docs/5.8/mvc
[25] “MVC Tutorial” Guru99, https://www.guru99.com/mvc-tutorial.html
[26] “MySQL :: MySQL 8.0 Reference Manual :: 1.2.2 The Main Features of MySQL.” Accessed: Mar. 02, 2024. [Online]. Available: https://dev.mysql.com/doc/refman/8.0/en/features.html.
[27] “MySQL :: Why MySQL?” Accessed: Mar. 02, 2024. [Online]. Available: https://www.mysql.com/why-mysql/.
[28] “MySQL.” Accessed: Mar. 02, 2024. [Online]. Available: https://www.mysql.com/.
[29] Asana, “¿Cuál es la diferencia entre Waterfall, Agile, Kanban y Scrum?”, Asana, 14-oct-2022. [En línea]. Disponible en: https://asana.com/es/resources/waterfall-agile-kanban-scrum. [Consultado: 19-sep-2023].
[30] K. Eby, “¿Cuál es la diferencia? Agile vs Scrum vs el método de cascada vs Kanban”, Smartsheet.
[31]. Salazar, J. Tovar, A., Linares, J. Lozano, A., Valbuena, L. (2018). Scrum contra XP: similitudes y diferencias. TIA, 6(2), pp.29-37.
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spelling Rojas Reales, Wilson MauroGutiérrez Solano, Robinson JoséCuevas Patiño, Jhoan Ricardo2024-06-11T21:52:46Z2024-06-11T21:52:46Z2024-05https://hdl.handle.net/20.500.12495/12325instname:Universidad El Bosquereponame:Repositorio Institucional Universidad El Bosquerepourl:https://repositorio.unbosque.edu.coEl taller de electricidad automotriz Auto Hella, hoy en día no cuenta con una herramienta que le ayude a la gestión eficiente de los procesos de ventas, servicios y control de inventario. Por esta razón, se implementa un sistema de información web, que impacta directamente a la organización, al llevar a cabo toda la parte administrativa que se relaciona con los procesos mencionados anteriormente. El sistema tiene como principal función reducir los tiempos de ejecución de los procesos de ventas, servicios y control de inventario. Para el desarrollo de este sistema se toma como principal metodología, la metodología ágil SCRUM, en la fase de construcción, ya que dicha metodología permite tener un desarrollo con respecto a la opinión del cliente, y consigo, permite tener una retroalimentación de este y realizar los cambios de ser necesarios. Se presentaron los resultados finales según lo acordado con el cliente, logrando una gestión eficiente de los procesos de ventas, servicios y control de inventario.Ingeniero de SistemasPregradoThe Auto Hella automotive electrical shop does not currently have a tool that helps it to efficiently manage the sales, service and inventory control processes. For this reason, a web-based information system was implemented, which directly impacts the organization by carrying out all the administrative tasks related to the processes mentioned above. The main function of the system is to reduce the execution time of the sales, service and inventory control processes. For the development of this system, the agile SCRUM methodology was used as the main methodology, in the construction phase, since this methodology allows to have a development with respect to the client's opinion, and with it, allows to have feedback from the client and to make changes if necessary. The final results were presented as agreed with the client, achieving an efficient management of sales, services and inventory control processes.application/pdfAttribution-NoDerivatives 4.0 Internacionalhttp://creativecommons.org/licenses/by-nd/4.0/Acceso abiertoinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Sistema de informaciónAutomatizaciónProcesos621.3Information systemAutomationProcessesSistema de gestión de ventas, servicios y control de inventario para taller de electricidad automotrizSales, service and inventory control management system for automotive electrical repair shopIngeniería de SistemasUniversidad El BosqueFacultad de IngenieríaTesis/Trabajo de grado - Monografía - Pregradohttps://purl.org/coar/resource_type/c_7a1fhttp://purl.org/coar/resource_type/c_7a1finfo:eu-repo/semantics/bachelorThesishttps://purl.org/coar/version/c_ab4af688f83e57aa[1] McKinsey & Company. "Manufacturing's next act." https://www.mckinsey.com/business-functions/operations/our-insights/manufacturings-next-act.[2] Accenture. "The Business Value of Automation." https://www.accenture.com/_acnmedia/PDF-77/Accenture-Business-Value-of-Automation.pdf[3] Sh. D. Toibayeva, I. T. Utepbergenov, and A. E. Bodesova, “Evaluation of the efficiency of business process management as an element of an automated quality management system for an enterprise of the Republic of Kazakhstan,” J Theor Appl Inf Technol, vol. 101, no. 2, pp. 838–846, 2023, [Online]. Available: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85147499605&partnerID=40&md5=913045f9b415856ade9484cf7e82a94c[4] Z. Cao, L. Zhou, C. Lin, and M. Zhou, “Solving an order batching, picker assignment, batch sequencing and picker routing problem via information integration,” J Ind Inf Integr, vol. 31, 2023, doi: 10.1016/j.jii.2022.100414.[5] J. Brás, R. Pereira, and S. Moro, “Intelligent Process Automation and Business Continuity: Areas for Future Research,” Information (Switzerland), vol. 14, no. 2, 2023, doi: 10.3390/info14020122.[6] “F_RULE: A new programming language created to evaluate flow rules in a process management systems development platform.” https://www-scopus-com.ezproxy.unbosque.edu.co/record/display.uri?eid=2-s2.0-85131048224&origin=resultslist&sort=plf-f&src=s&sid=5264e082dfb5e146ea3de4e63106360e&sot=b&sdt=b&cluster=scosubtype%2C%22ar%22%2Ct%2C%22re%22%2Ct%2Bscolang%2C%22Spanish%22%2Ct%2Bscosubjabbr%2C%22ENGI%22%2Ct&s=TITLE-ABS-KEY%28Gesti%C3%B3n+de+procesos%29&sl=64&sessionSearchId=5264e082dfb5e146ea3de4e63106360e (accessed Mar. 29, 2023).[7] F. Wijnhoven, P. Hoffmann, R. Bemthuis, and J. Boksebeld, “Using process mining for workarounds analysis in context: Learning from a small and medium-sized company case,” International Journal of Information Management Data Insights, vol. 3, no. 1, 2023, doi: 10.1016/j.jjimei.2023.100163.[8] E. Kouzari, L. Sotiriadis, and I. Stamelos, “Enterprise information management systems development two cases of mining for process conformance,” International Journal of Information Management Data Insights, vol. 3, no. 1, Apr. 2023, doi: 10.1016/J.JJIMEI.2022.100141.[9] J. C. Lucero-Narváez, R. Hidalgo-Flor, and E. Cueva-Sánchez, “Gestión de calidad en micro y pequeñas empresas de servicio automotriz ecuatoriano,” Estudios de la Gestión: Revista Internacional de Administración, no. 8, pp. 11–33, Nov. 2020, doi: 10.32719/25506641.2020.8.9.[10] “Design and Implementation of Digital Marketing System Based on Web Technology | VDE Conference Publication | IEEE Xplore.” https://ieeexplore.ieee.org/document/10071804 (accessed Apr. 01, 2023).[11] S. Rawat, U. Tyagi, and S. Singhal, “Recommender Systems in E-commerce and their Challenges,” Proceedings - 2021 3rd International Conference on Advances in Computing, Communication Control and Networking, ICAC3N 2021, pp. 1598–1601, 2021, doi: 10.1109/ICAC3N53548.2021.9725681.[12] G. Misahuaman, A. Daza, and E. Zavaleta, “Web-based systems for inventory control in organizations: A Systematic Review,” Proceedings - 22nd IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2021-Fall, pp. 15–20, 2021, doi: 10.1109/SNPD51163.2021.9704993.[13] “Discrete event simulation model to evaluate inventory policies in a specialized restaurant.” https://www-scopus-com.ezproxy.unbosque.edu.co/record/display.uri?eid=2-s2.0-85144779521&origin=resultslist&sort=plf-f&src=s&st1=sistemas+OR+de+ORinformaci%c3%b3n+OR+de+OR+talleres&nlo=&nlr=&nls=&sid=124785b0465636f515056d1bbe8e5f35&sot=b&sdt=sisr&cluster=scopubyr%2c%222022%22%2ct%2c%222021%22%2ct%2c%222020%22%2ct%2bscosubjabbr%2c%22ENGI%22%2ct%2bscosubjabbr%2c%22COMP%22%2ct%2bscosubtype%2c%22ar%22%2ct%2c%22re%22%2ct%2bscolang%2c%22Spanish%22%2ct&sl=61&s=TITLE-ABS-KEY%28sistemas+OR+de+ORinformaci%c3%b3n+OR+de+OR+talleres%29&ref=%28Control+de+inventario%29&relpos=0&citeCnt=0&searchTerm= (accessed Mar. 29, 2023).[14] A. Anjos, “Herramientas para la gestión de ventas: optimice los procesos de su equipo y mejore su rutina”, Zenvia, 15-ago-2022.[15] L. Christiansen, “Herramientas y tecnicas para la gestion de inventario”, Altametrics.com. [En línea]. Disponible en: https://altametrics.com/es/inventory-management/inventory-management-tools.html. [Consultado: 19-sep-2023].[16] Zendesk, “8 herramientas de gestión de ventas indispensables para Pymes”, Zendesk MX, 13-dic-2022.[17] S. Jain, “Angular vs other frameworks”, Scaler Topics, 17-feb-2023. .[18] “Laravel - The PHP Framework For Web Artisans.” Accessed: Mar. 01, 2024. [Online]. Available: https://laravel.com/.[19] “Helpers - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/helpers.[20] “Installation - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master[21] “Testing: Getting Started - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/testing.[22] “Authentication - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/authentication.[23] “CSRF Protection - Laravel Upcoming - The PHP Framework For Web Artisans.” Accessed: Mar. 02, 2024. [Online]. Available: https://laravel.com/docs/master/csrf.[24] P. Smith, "MVC", Laravel Documentation, May 2020. [Online]. Available: https://laravel.com/docs/5.8/mvc[25] “MVC Tutorial” Guru99, https://www.guru99.com/mvc-tutorial.html[26] “MySQL :: MySQL 8.0 Reference Manual :: 1.2.2 The Main Features of MySQL.” Accessed: Mar. 02, 2024. [Online]. Available: https://dev.mysql.com/doc/refman/8.0/en/features.html.[27] “MySQL :: Why MySQL?” Accessed: Mar. 02, 2024. [Online]. 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