Metodología para la evaluación de herramientas de software para la e-Participación

ilustraciones, gráficas, tablas

Autores:
Muñoz Bernal, César Alejandro
Tipo de recurso:
Fecha de publicación:
2021
Institución:
Universidad Nacional de Colombia
Repositorio:
Universidad Nacional de Colombia
Idioma:
spa
OAI Identifier:
oai:repositorio.unal.edu.co:unal/80879
Acceso en línea:
https://repositorio.unal.edu.co/handle/unal/80879
https://repositorio.unal.edu.co/
Palabra clave:
620 - Ingeniería y operaciones afines
Participación electrónica
e-Participación
Gobierno electrónico
Metodología
Evaluación
Software
e-participation
Electronic participation
Electronic government
Methodology
Evaluation
Assessment
Software
Programa de ordenador
Participación política
Gobierno electrónico
Computer software
Political participation
Electronic governance
Rights
openAccess
License
Atribución-NoComercial 4.0 Internacional
id UNACIONAL2_ee9e9c2b8fc8d3f428269cc5d17abcd7
oai_identifier_str oai:repositorio.unal.edu.co:unal/80879
network_acronym_str UNACIONAL2
network_name_str Universidad Nacional de Colombia
repository_id_str
dc.title.spa.fl_str_mv Metodología para la evaluación de herramientas de software para la e-Participación
dc.title.translated.eng.fl_str_mv Methodology for the evaluation of e-Participation software tools
title Metodología para la evaluación de herramientas de software para la e-Participación
spellingShingle Metodología para la evaluación de herramientas de software para la e-Participación
620 - Ingeniería y operaciones afines
Participación electrónica
e-Participación
Gobierno electrónico
Metodología
Evaluación
Software
e-participation
Electronic participation
Electronic government
Methodology
Evaluation
Assessment
Software
Programa de ordenador
Participación política
Gobierno electrónico
Computer software
Political participation
Electronic governance
title_short Metodología para la evaluación de herramientas de software para la e-Participación
title_full Metodología para la evaluación de herramientas de software para la e-Participación
title_fullStr Metodología para la evaluación de herramientas de software para la e-Participación
title_full_unstemmed Metodología para la evaluación de herramientas de software para la e-Participación
title_sort Metodología para la evaluación de herramientas de software para la e-Participación
dc.creator.fl_str_mv Muñoz Bernal, César Alejandro
dc.contributor.advisor.spa.fl_str_mv Sánchez Torres, Jenny Marcela
dc.contributor.author.spa.fl_str_mv Muñoz Bernal, César Alejandro
dc.contributor.researchgroup.spa.fl_str_mv Griego (Grupo Investigación en Gestión y Organizaciones)
dc.subject.ddc.spa.fl_str_mv 620 - Ingeniería y operaciones afines
topic 620 - Ingeniería y operaciones afines
Participación electrónica
e-Participación
Gobierno electrónico
Metodología
Evaluación
Software
e-participation
Electronic participation
Electronic government
Methodology
Evaluation
Assessment
Software
Programa de ordenador
Participación política
Gobierno electrónico
Computer software
Political participation
Electronic governance
dc.subject.proposal.spa.fl_str_mv Participación electrónica
e-Participación
Gobierno electrónico
Metodología
Evaluación
Software
dc.subject.proposal.eng.fl_str_mv e-participation
Electronic participation
Electronic government
Methodology
Evaluation
Assessment
Software
dc.subject.unesco.spa.fl_str_mv Programa de ordenador
Participación política
Gobierno electrónico
dc.subject.unesco.eng.fl_str_mv Computer software
Political participation
Electronic governance
description ilustraciones, gráficas, tablas
publishDate 2021
dc.date.issued.none.fl_str_mv 2021
dc.date.accessioned.none.fl_str_mv 2022-02-04T19:57:31Z
dc.date.available.none.fl_str_mv 2022-02-04T19:57:31Z
dc.type.spa.fl_str_mv Trabajo de grado - Maestría
dc.type.driver.spa.fl_str_mv info:eu-repo/semantics/masterThesis
dc.type.version.spa.fl_str_mv info:eu-repo/semantics/acceptedVersion
dc.type.content.spa.fl_str_mv Text
dc.type.redcol.spa.fl_str_mv http://purl.org/redcol/resource_type/TM
status_str acceptedVersion
dc.identifier.uri.none.fl_str_mv https://repositorio.unal.edu.co/handle/unal/80879
dc.identifier.instname.spa.fl_str_mv Universidad Nacional de Colombia
dc.identifier.reponame.spa.fl_str_mv Repositorio Institucional Universidad Nacional de Colombia
dc.identifier.repourl.spa.fl_str_mv https://repositorio.unal.edu.co/
url https://repositorio.unal.edu.co/handle/unal/80879
https://repositorio.unal.edu.co/
identifier_str_mv Universidad Nacional de Colombia
Repositorio Institucional Universidad Nacional de Colombia
dc.language.iso.spa.fl_str_mv spa
language spa
dc.relation.references.spa.fl_str_mv (AECID)., F. E.-P. y de la A. E. para la C. I. y el D. (2014). Ciudadanía Política Voz Y Participación Ciudadana En América Latina (Issue Ciudadanía política: Voz y participación ciudadana en América).
Abu-Shanab, E. A. (2017). E-government familiarity influence on Jordanians’ perceptions. Telematics and Informatics, 34(1), 103–113.
Aham-Anyanwu, N., & Honglei, L. (2017). E-PUBLIC ENGAGEMENT: FORMULATING A CITIZENCONTENT ENGAGEMENT MODEL. Proceedings of the 25th European Conference on Information Systems, ECIS 2017, 753–770.
Aichholzer, G., & Strauß, S. (2016). Electronic participation in Europe. In Electronic Democracy in Europe: Prospects and Challenges of E-Publics, E-Participation and E-Voting.
Al-Sai, Z. A., & Abualigah, L. M. (2017). Big data and E-government: A review. ICIT 2017 - 8th International Conference on Information Technology, Proceedings, 580–587.
Al Athmay, A. A. A. R. A. (2015). Demographic factors as determinants of e-governance adoption: A field study in the United Arab Emirates (UAE). Transforming Government: People, Process and Policy, 9(2), 159–180.
Al Nagi, E., & Hamdan, M. (2009). Computerization and e-Government implementation in Jordan: Challenges, obstacles and successes. Government Information Quarterly, 26(4), 577–583. https://doi.org/10.1016/j.giq.2009.04.003
Alarcón Aldana, A., González Sanabria, J., & Rodríguez Torres, S. (2011). Guía para pymes desarrolladoras de software, basada en la norma ISO/IEC 15504. Revista Virtual Universidad Católica Del Norte, 1(34), 285-313–313.
Alharbi, A. (2016). An Investigation of the Impact Factors to Increase Citizens’ Engagement in E-participation on E-government in Saudi Arabia.
Alharbi, A., & Kang, K. (2014a). E-participation service in Saudi Arabian e-Government websites: The influencing factors from citizens’ perspective. Proceedings of the European Conference on E-Government, ECEG, 2014-Janua, 265–272.
Alharbi, A., & Kang, K. (2014b). E-participation service in Saudi Arabian e-Government websites: The influencing factors from citizens’ perspective. Proceedings of the European Conference on E-Government, ECEG, 2014-Janua, 265–272.
Alharbi, A., & Kang, K. (2015). Key aspects of citizen engagement in E-participation on E-government websites. Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage: From Regional Development to Global Growth, IBIMA 2015, 1684–1692.
Alharbi, A., Kang, K., & Hawryszkiewycz, I. (2015). The influence of trust and subjective norms on citizens’ intentions to engage in E-participation on E-government websites. ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems.
Alharbi, A., Kang, K., & Sohaib, O. (2016). Citizens engagement in e-participation on egovernemnt websites through SWAT model: A case of Saudi Arabia. PACIS 2016 Proceedings, May, 2019. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85011116104&partnerID=40&md5=a883334371af1c7e84da7d609d282ee5
Ali, H., Macaulay, L., & Zhao, L. (2009). A collaboration pattern language for e-participation: A strategy for reuse. Proceedings of the European Conference on E-Government, ECEG, 29–38.
Almuwil, A., Weerakkody, V., & El-Haddadeh, R. (2011). A conceptual study of the factors influencing e-inclusion. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems - Informing Responsible Management: Sustainability in Emerging Economies, EMCIS 2011, 2011(2008), 198–209.
Alshehri, M., Drew, S., Alhussain, T., & Alghamdi, R. (2012). The effects of website quality on adoption of E-Government service: An empirical study applying UTAUT model using SEM. ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems, November.
Amaya-Rodríguez, J. E., Gonzalez-Sanabria, J. S., & Castro-Romero, A. (2017). Urna de cristal como canal digital de participación ciudadana en Colombia -Glass urn as digital channel for citizen participation in Colombia. Revista Científica, 4(27), 407. https://doi.org/10.14483/udistrital.jour.RC.2016.27.a10
APEP. (2015). La privacidad en el desarrollo de software: obligación y oportunidad. | LOPD y Seguridad.
Araújo, R. P. A., Penteado, C. L. C., & dos Santos, M. B. P. (2015). Digital democracy and experiences in e-participation: Internet activism and public policy | Democracia digital e experiências de e-participação: Webativismo e políticas públicas. Historia, Ciencias, Saude - Manguinhos, 22, 1597–1619. https://doi.org/10.1590/S0104-59702015000500004
As-Saber, S. N., Srivastava, A., & Hossain, K. (2006). Information Technology Law and E-government : A Developing Country Perspective. 1(1), 84–101.
Åström, J., Karlsson, M., Linde, J., & Pirannejad, A. (2012). Understanding the rise of e-participation in non-democracies: Domestic and international factors. Government Information Quarterly, 29(2), 142–150.
Bagui, L., & Bytheway, A. (2012). Listening to the ground: Key indicators of e-participation in government for Africa. In Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks.
Banjac, M. (2017). Slovenian e-government: A citizencentred perspective. Journal of Comparative Politics, 10(2), 37–54.
Bannister, F. (2005). E-government and administrative power: the one-stop-shop meets the turf war. Electronic Government, 2(2), 160–176. https://doi.org/10.1504/EG.2005.007092
Barcellini, F., Détienne, F., & Burkhardt, J.-M. (2009). Participation in online interaction spaces: Design-use mediation in an Open Source Software community. International Journal of Industrial Ergonomics, 39(3), 533–540. https://doi.org/10.1016/j.ergon.2008.10.013
Bataineh, L., & Abu-Shanab, E. (2016). How perceptions of E-participation levels influence the intention to use E-government websites. Transforming Government: People, Process and Policy, 10(2), 315–334. https://doi.org/10.1108/TG-12-2015-0058
Behl, A., Sheorey, P., Nayak, S., & Kumar, V. V. A. (2017). Role of information and communications technology (ICT) in participatory democracy: A forerunner to an egalitarian society. ACM International Conference Proceeding Series, Part F1280, 107–116. https://doi.org/10.1145/3047273.3047375
Benyoucef, M., & Verrons, M.-H. (2008). Configurable e-negotiation systems for large scale and transparent decision making. Group Decision and Negotiation, 17(3), 211–224. https://doi.org/10.1007/s10726-007-9073-y
Bertot, J. C., McDermott, P., & Smith, T. (2012). Measurement of Open Government: Metrics and Process. 2012 45th Hawaii International Conference on System Sciences, 2491–2499. https://doi.org/10.1109/HICSS.2012.658
BID. (2016). ¿Por qué el gobierno abierto es importante para las ciudades?
Bojovic, D., Bonzanigo, L., & Giupponi, C. (2012). Drivers of change in southern European agriculture: Online participatory approaches for the analysis of planned and autonomous adaptation strategies. IEMSs 2012 - Managing Resources of a Limited Planet: Proceedings of the 6th Biennial Meeting of the International Environmental Modelling and Software Society, 684–691.
Bojovic, D., Bonzanigo, L., Giupponi, C., & Maziotis, A. (2015). Online participation in climate change adaptation: A case study of agricultural adaptation measures in Northern Italy. Journal of Environmental Management, 157, 8–19.
Bojovic, D., Giupponi, C., Klug, H., Morper-Busch, L., Cojocaru, G., & Schörghofer, R. (2018). An online platform supporting the analysis of water adaptation measures in the Alps. Journal of Environmental Planning and Management, 61(2), 214–229.
Bolgov, R., & Karachay, V. (2016). E-participation projects development in the e-governance institutional structure of the eUrasian Economic Union’s countries: Comparative overview. In Communications in Computer and Information Science (Vol. 674). https://doi.org/10.1007/978-3-319-49700-6_20
Bonsón, E., Royo, S., & Ratkai, M. (2015). Citizens’ engagement on local governments’ facebook sites. an empirical analysis: The impact of different media and content types in western europe. Government Information Quarterly, 32(1), 52–62. https://doi.org/10.1016/j.giq.2014.11.001
Bouchard, G., Clinchant, S., & Convertino, G. (2014). E-participation with stakeholders’ feedback platforms. In Handbook of Research on Advanced ICT Integration for Governance and Policy Modeling. https://doi.org/10.4018/978-1-4666-6236-0.ch010
Boudjelida, A., & Mellouli, S. (2018). A practical framework for electronic citizens participation using a multidimensional analysis approach. 14(3), 287–311.
Boudjelida, A., & Mellouli, S. (2016). A multidimensional analysis approach for electronic citizens participation. ACM International Conference Proceeding Series, 08-10-June, 49–57. https://doi.org/10.1145/2912160.2912195
Boudjelida, A., Mellouli, S., & Lee, J. (2016). Electronic citizens participation: Systematic review. ACM International Conference Proceeding Series, 01-03-Marc, 31–39. https://doi.org/10.1145/2910019.2910097
Braccini, A. M., Federici, T., & Sæbø, Ø. (2017). Tensions in online communities: The case of a mass size eparticipation initiative. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10429 LNCS, 149–160.
Braccini, A. M., Za, S., & Sæbø, Ø. (2018). A collaborative discourse or only a collection of voices? An exploratory study of the use of social media in the e-participation domain. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018.
Burkhardt, D., Nazemi, K., & Ginters, E. (2015). Best-Practice Piloting Based on an Integrated Social Media Analysis and Visualization for E-Participation Simulation in Cities. Procedia Computer Science, 75, 66–74.
Burkhardt, D., Nazemi, K., Klamm, C., Kohlhammer, J., & Kuijper, A. (2014). Comparison of E-Participation roadmap in industrial and developing countries based on Germany and Kenya. ACM International Conference Proceeding Series, 2014-Janua, 399–402. https://doi.org/10.1145/2691195.2691209
Cai, G., Sun, F., & Kropczynski, J. (2017). Crystallizing local political knowledge for informed public participation. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10429 LNCS, 53–64.
Calderón, C., & Lorenzo, S. (2010). Open Government. http://libros.metabiblioteca.org:8080/bitstream/001/163/8/978-84-937218-5-5.pdf
Callejas-Cuervo, M., Alarcón-Aldana, A. C., & Álvarez-Carreño, A. M. (2017). Modelos de calidad del software, un estado del arte. ENTRAMADO, 13(1), 236–250. https://doi.org/10.18041/entramado.2017v13n1.25125
Callinan, C., Scott, M., Whelan, E., & Ojo, A. (2017). A co-creation based model for engaging citizen open data use. 30th Bled EConference: Digital Transformation - From Connecting Things to Transforming Our Lives, BLED 2017, 47–56. https://doi.org/10.18690/978-961-286-043-1.5
Caric, A., Vukovic, M., & Jevtic, D. (2015). E-Consultation: Automatic system for online consultations. Proceedings of the 13th International Conference on Telecommunications, ConTEL 2015. https://doi.org/10.1109/ConTEL.2015.7231215
Castells, M., Martinez Gimeno, C., & Alborés, J. (2000). LA SOCIEDAD RED (S. A. Alianza Editorial (Ed.); Segunda Ed). United States byBlackwell Publishers Inc. http://www.felsemiotica.org/site/wp-content/uploads/2014/10/LA_SOCIEDAD_RED-Castells-copia.pdf
Cecez-Kecmanovic, D., Kennan, M. A., & Hull, D. (2010). Youth online participation in government decision making. Proc. of the IADIS Int. Conf. e-Commerce 2010, Proc. of the IADIS Int. Conf. e-Democracy, Equity and Social Justice 2010, Part of the MCCSIS 2010, 11–20.
CEPAL. (2012). Plan de Gobierno abierto: Una hoja de ruta para los gobiernos de la región.
Chaieb, C., Achour, H., & Ferchichi, A. (2018). E-government and social media in tunisia: An empirical analysis. In Lecture Notes in Business Information Processing (Vol. 325). https://doi.org/10.1007/978-3-319-97749-2_14
Charalabidis, Y, & Loukis, E. (2011). Transforming government agencies’ approach to eparticipation through efficient exploitation of social media. 19th European Conference on Information Systems, ECIS 2011.
Charalabidis, Y, & Loukis, E. (2012). Participative public policy making through multiple social media platforms utilization. International Journal of Electronic Government Research, 8(3), 78–97.
Charalabidis, Y, & Loukis, E. (2015). Transforming government agencies’ approach to eParticipation through multiple social media exploitation. Lecture Notes in Information Systems and Organisation, 5, 251–268.
Charalabidis, Y, Loukis, E. N., Androutsopoulou, A., Karkaletsis, V., & Triantafillou, A. (2014). Passive crowdsourcing in government using social media. Transforming Government: People, Process and Policy, 8(2), 283–308. https://doi.org/10.1108/TG-09-2013-0035
Charalabidis, Yannis, & Koussouris, S. (2012). Empowering Open and Collaborative Governance: Technologies and Methods for Online Citizen Engagement in Public Policy Making.
Chu, P.-Y., Tseng, H.-L., Lee, C.-P., Huang, W.-L., Huang, T.-Y., & Hung, Y.-T. (2017). A Longitudinal research of public value and electronic governance development in Taiwan. ACM International Conference Proceeding Series, Part F1280, 459–464. https://doi.org/10.1145/3047273.3047387
Chun, S. A., & Cho, J. S. (2012). E-participation and transparent policy decision making. Information Polity, 17(2), 129–145. https://doi.org/10.3233/IP-2012-0273
CMMI Product Team. (2006). CMMI for Development , Version 1 . 2. Framework, August, 573.
Comisión Europea. (1998). La Información del Sector público: un recurso Clave para Europa. Libro verde sobre la información del sector público. COM (1998). http://ec.europa.eu/information_society/policy/psi/docs/pdfs/green_paper/gp_es.pdf
Commission of the European Communities. (2002). eEurope 2005 : Una sociedad de la información para todos. 2002, 21–22.
Commission of the European Communities. (2003). The Role of eGovernment for Europe’s Future.
Councill, B., & Heineman, G. T. (2007). Definition of a Software Component and Its Elements. Open Distributed Systems, 5–19.
Creswell, J. W. (2001). Educational Research - Planning, Conducting, and Evaluating Quantitative and Qualitative Research (Pearson (Ed.); 4th edition).
Dalcher, D. (2014). Software project management in a changing world. In Software Project Management in a Changing World (Vol. 9783642550). https://doi.org/10.1007/978-3-642-55035-5_7
De Blasio, E., & Selva, D. (2016). Why Choose Open Government? Motivations for the Adoption of Open Government Policies in Four European Countries. Policy and Internet, 8(3), 225–247. https://doi.org/10.1002/poi3.118
De Cindio, F., De Marco, A., & Grew, P. (2007). Deliberative community networks for local governance. International Journal of Technology, Policy and Management, 7(2), 108–121. https://doi.org/10.1504/IJTPM.2007.014532
e Jong, M. D. T., Neulen, S., & Jansma, S. R. (2019). Citizens’ intentions to participate in governmental co-creation initiatives: Comparing three co-creation configurations. Government Information Quarterly, 36(3), 490–500
Deloitte, Research, D., Touche, D. &, & Consulting, D. (2000). At the Dawn of E-Government: The Citizen as Customer. Deloitte Consulting.
DIamantopoulou, V., Androutsopoulou, A., Gritzalis, S., & Charalabidis, Y. (2018). An assessment of privacy preservation in crowdsourcing approaches: Towards GDPR compliance. Proceedings - International Conference on Research Challenges in Information Science, 2018-May, 1–9.
Díaz Nafría, J. M., Alfonso Cendón, J., & Panizo Alonso, L. (2015). Building up eParticipatory decision-making from the local to the global scale. Study case at the European Higher Education Area. Computers in Human Behavior, 47, 26–41. https://doi.org/10.1016/j.chb.2014.09.004
Diaz Narvaez, Vi., & Calzadilla Nuñez, A. (2015). Artículos científicos, tipos de investigación y productividad científica en las Ciencias de la Salud. https://doi.org/10.12804/revsalud14.01.2016.10
Dini, A. A. (2017). The dark side of social media in eparticipation: A socio-legal perspective. AMCIS 2017 - America’s Conference on Information Systems: A Tradition of Innovation, 2017-Augus.
Dini, A. A., & Sæbø, O. (2016). The current state of social media research for eParticipation in developing countries: A literature review. Proceedings of the Annual Hawaii International Conference on System Sciences, 2016-March, 2698–2707.
Dini, A. A., Wahid, F., & Sæbo, Ø. (2016). Affordances and constraints of social media use in eparticipation: Perspectives from Indonesian politicians. Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings.
Edelmann, N., Krimmer, R., & Parycek, P. (2017). How online lurking contributes value to E-participation: A conceptual approach to evaluating the role of lurkers in e-participation. 2017 4th International Conference on EDemocracy and EGovernment, ICEDEG 2017, 86–93.
Edelmann, N., Parycek, P., & Schossbölck, J. (2011). The unibrennt movement: A successful case of mobilising lurkers in a public sphere. International Journal of Electronic Governance, 4(1–2), 43–68.
Elseiver. (2018). Elseiver.
Ergazakis, K., Askounis, D., Kokkinakos, P., & Tsitsanis, A. (2012). An Integrated Methodology for the Evaluation of ePetitions. In Yannis Charalabidis & S. Koussouris (Eds.), Empowering Open and Collaborative Governance: Technologies and Methods for Online Citizen Engagement in Public Policy Making (pp. 39–59). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-27219-6_3
Escobar-Pérez, J., & Cuervo-Martínez, Á. (2008). Validez de Contenido y Juicio de Expertos: Una Aproximacón a su Utilización. Avances En Medición. https://doi.org/10.1016/0032-3861(78)90049-6
Falco, E. (2016). The use of open source softwares in the process of planning participation | L’uso di software open source nel processo di pianificazione partecipata. Territorio, 78, 159–165.
Fath-allah, A., Cheikhi, L., Al-qutaish, R. E., & Idri, A. (2014). E-Government Maturity Models: A Comparative Study. March. https://doi.org/10.5121/ijsea.2014.5306
Federici, T., Braccini, A. M., & Sæbø, Ø. (2015). “Gentlemen, all aboard!” ICT and party politics: Reflections from a Mass-eParticipation experience. Government Information Quarterly, 32(3), 287–298. https://doi.org/10.1016/j.giq.2015.04.009
Fedotova, O., Teixeira, L., & Alvelos, H. (2012). E-participation in Portugal: evaluation of government electronic platforms. Procedia Technology, 5, 152–161. https://doi.org/10.1016/j.protcy.2012.09.017
Fuchs, C., Bernhaupt, R., Hartwig, C., Kramer, M. A., & Maier-Rabler, U. (2006). Broadening eParticipation: Rethinking ICTs and Participation. Association of Internet Researchers(AoIR), 2, 38.
Fugini, M., Maggiolini, P., & Valles, R. S. (2013). e-Government typologies, stakeholder relationships and information systems support: The case of services to employment. Proceedings of the European Conference on E-Government, ECEG, 187–195.
Galbraith, B., Cleland, B., Martin, S., Wallace, J., Mulvenna, M., & McAdam, R. (2013). Engaging user communities with eParticipation technology: Findings from a European project. Technology Analysis and Strategic Management, 25(3), 281–294.
García, E. C. (2013). Fostering e-participation in Colombia. ACM International Conference Proceeding Series, 170–173. https://doi.org/10.1145/2591888.2591916
Gibson, R., & Cantijoch, M. (2013). Conceptualizing and measuring participation in the age of the internet: Is online political engagement really different to offline? Journal of Politics, 75(3), 701–716. https://doi.org/10.1017/S0022381613000431
Gil-García, J. R., Criado, J. I., & Carlos Téllez, J. (2017). Tecnologías de Información y Comunicación en la Administración Pública: Conceptos, Enfoques, Aplicaciones y Resultados. www.infotec.mx
Gobierno Vasco. (2017). Irekia Eusko Jaurlaritza - Gobierno Vasco. https://www.irekia.euskadi.eus
Goldkuhl, G., & Röstlinger, A. (2015). Inter-organisational e-government: From four levels of interoperability to seven dimensions of co-governance. The 12th Scandinavian Workshop on E-Government, 1–15. http://www.vits.org/publikationer/dokument/802.pdf
González-Zabala, M. P.; Galvis Lista, E. A.;Sánchez Torres, J. M. (2015). Identificación de factores que afectan el desarrollo de la inclusión digital * Identifying Factors that Affect the Development of Digital Inclusion Identification des facteurs qui affectent le développement de l ’ inclusion numérique. 175–191.
onzález-Zabala; Galvis Lista;Sánchez Torres, J. (2015). Identificación de factores que afectan el desarrollo de la inclusión digital. 175–191.
Grimmelikhuijsen, S. G., & Feeney, M. K. (2017). Developing and Testing an Integrative Framework for Open Government Adoption in Local Governments. Public Administration Review, 77(4), 579–590. https://doi.org/10.1111/puar.12689
Guillamón, M.-D., Ríos, A.-M., Gesuele, B., & Metallo, C. (2016). Factors influencing social media use in local governments: The case of Italy and Spain. Government Information Quarterly, 33(3), 460–471. https://doi.org/10.1016/j.giq.2016.06.005
Ha, H., & Jose, J. (2017). Public participation and environmental governance in Singapore. International Journal of Environment, Workplace and Employment, 4(3), 186–204.
Hansson, K., & Ekenberg, L. (2014). Deliberation and representation in participatory tools for the public sector. ECIS 2014 Proceedings - 22nd European Conference on Information Systems.
Hansson, K., Ludwig, T., & Aitamurto, T. (2019). Capitalizing Relationships: Modes of Participation in Crowdsourcing. Computer Supported Cooperative Work: CSCW: An International Journal, 28(5), 977–1000.
Hansson, K., Muller, M., Aitamurto, T., Light, A., Mazarakis, A., Gupta, N., & Ludwig, T. (2016). Toward a typology of participation in crowdwork. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, 26-Februar, 515–521.
Harahap, N., & Budi, I. (2016). The use of twitter for government agencies in Indonesia. Proceedings of the International Conferences on ICT, Society, and Human Beings 2016, Web Based Communities and Social Media 2016, Big Data Analytics, Data Mining and Computational Intelligence 2016 and Theory and Practice in Modern Computing 2016 - Part O, 73–80.
Heumader, P., Edler, C., Miesenberger, K., & Wolkerstorfer, S. (2018). Requirements engineering for people with cognitive disabilities – Exploring new ways for peer-researchers and developers to cooperate. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10896 LNCS, 439–445.
Hung, S. Y., Chang, C. M., & Yu, T. J. (2006). Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system. Government Information Quarterly, 23(1), 97–122. https://doi.org/10.1016/j.giq.2005.11.005
IBM. (2019). What is software development? | IBM.
Islam, M. (2008). Towards a sustainable e-Participation implementation model. European Journal of EPractice, 5(10).
ISO/IEC. (2018). ISO - ISO/IEC 9126-1:2001 - Software engineering — Product quality — Part 1: Quality model.
ISO. (2019). ISO - International Organization for Standardization
Jamal, M. Al, & Shanab, E. A. (2016). The influence of open government on e-government website: the case of Jordan. International Journal of Electronic Governance, 8(2), 159. https://doi.org/10.1504/IJEG.2016.078131
Janssen, M., Wimmer, M. A., & Deljoo, A. (2015). Policy practice and digital science: Integrating complex systems, social simulation and public administration in policy research. In Policy Practice and Digital Science: Integrating Complex Systems, Social Simulation and Public Administration in Policy Research. https://doi.org/10.1007/978-3-319-12784-2
Johann, T., & Maalej, W. (2015). Democratic mass participation of users in Requirements Engineering? 256–261. https://doi.org/10.1109/RE.2015.7320433
Johannessen, M. R., & Følstad, A. (2014). Political social media sites as public sphere: A case study of the norwegian labour party. Communications of the Association for Information Systems, 34(1), 1067–1096.
Johannessen, M. R., & Munkvold, B. E. (2012). Defining the social media IT artefact for eparticipation: An ensemble view. ECIS 2012 - Proceedings of the 20th European Conference on Information Systems.
Jung, K. (2018). Mapping community diversity and e-participation in emergency management: Evidence from WebEOC in the city of San Francisco. International Journal of Emergency Management, 14(3), 275–290.
Jung, K., Park, S. J., Wu, W.-N., & Park, H. W. (2014). A webometric approach to policy analysis and management using exponential random graph models. Quality and Quantity, 49(2), 581–598. https://doi.org/10.1007/s11135-014-0010-2
Kapoor, K. K., Omar, A., & Sivarajah, U. (2017). Enabling multichannel participation through ICT adaptation. International Journal of Electronic Government Research, 13(2), 66–80. https://doi.org/10.4018/IJEGR.2017040104
Karkin, N. (2014). Barriers for Sustainable e-Participation Process: The Case of Turkey. Public Administration and Information Technology, 3, 227–243.
Kassen, M. (2018). Open data and its intermediaries: a cross-country perspective on participatory movement among independent developers. Knowledge Management Research and Practice, 16(3), 327–342.
Khasawneh, R.T., Abu Shamaa, R. A., & Rabayah, W. A. (2014). E-participation: A way for creating public value. In Human Rights and the Impact of ICT in the Public Sphere: Participation, Democracy, and Political Autonomy. https://doi.org/10.4018/978-1-4666-6248-3.ch002
Khasawneh, Rawan T, & Abu-Shanab, E. A. (2013). E-Government and Social Media Sites: The Role and Impact. World Journal of Computer Application and Technology, 1(1), 10–17. https://doi.org/10.13189/wjcat.2013.010103
Kitchenham, B., Pearl Brereton, O., Budgen, D., Turner, M., Bailey, J., & Linkman, S. (2009). Systematic literature reviews in software engineering – A systematic literature review. Information and Software Technology, 51(1), 7–15. https://doi.org/10.1016/j.infsof.2008.09.009
Koussouris, S., Charalabidis, Y., & Askounis, D. (2011). A review of the European Union eParticipation action pilot projects. Transforming Government: People, Process and Policy, 5(1), 8–19.
Krishnan, S., Teo, T. S. H., & Lim, J. (2013). E-participation and E-government maturity: A global perspective. In IFIP Advances in Information and Communication Technology (Vol. 402). https://doi.org/10.1007/978-3-642-38862-0_26
Krishnan, S., Teo, T. S. H., & Lim, V. K. G. (2012). Contextual factors, e-participation, and E-Government development: Testing a multiple-mediation model. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012.
Laosuwan, T., & Ritjareonwattu, S. (2012). An innovative approach to the development of spatial data infrastructures and Web 2.0 technologies. International Journal of Geoinformatics, 8(2), 53–61.
Lee, J., & Kim, S. (2014). Active citizen e-participation in local governance: Do individual social capital and e-participation management matter? Proceedings of the Annual Hawaii International Conference on System Sciences, 2044–2053.
Leitner, M., & Bonitz, A. (2016). Authentication in the context of e-participation: Current practice, challenges and recommendations. Proceedings - 2016 11th International Conference on Availability, Reliability and Security, ARES 2016, 480–485.
Li, S., Hietajärvi, L., Palonen, T., Salmela-Aro, K., & Hakkarainen, K. (2017). Adolescents’ Social Networks: Exploring Different Patterns of Socio-Digital Participation. Scandinavian Journal of Educational Research, 61(3), 255–274.
Lin, Y. (2018). A comparison of selected Western and Chinese smart governance: The application of ICT in governmental management, participation and collaboration. Telecommunications Policy. https://doi.org/10.1016/j.telpol.2018.07.003
Loukis, E, Charalabidis, Y., & Diamantopoulou, V. (2012). Different digital moderated and nonmoderated mechanisms for public participation. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012, 63–73.
Loukis, Euripidis. (2014). Evaluating eparticipation projects and lessons learnt. In Empowering Open and Collaborative Governance: Technologies and Methods for Online Citizen Engagement in Public Policy Making (Vol. 9783642272, pp. 95–115). https://doi.org/10.1007/978-3-642-27219-6_6
Lourenço, R. P. (2015). An analysis of open government portals: A perspective of transparency for accountability. Government Information Quarterly, 32(3), 323–332. https://doi.org/10.1016/j.giq.2015.05.006
Luciano, E. M., Wiedenhöft, G. C., & Dos Santos, F. P. (2018). Promoting social participation through Digital Governance: Identifying barriers in the Brazilian public administration. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209376
Luján-Mora, S., Navarrete, R., & Peñafiel, M. (2014). Egovernment and web accessibility in South America. 2014 1st International Conference on EDemocracy and EGovernment, ICEDEG 2014, 77–82.
Maciel, C., Roque, L., & Garcia, A. C. B. (2018). Maturity in decision-making: A method to measure e-participation systems in virtual communities. International Journal of Web Based Communities, 14(4), 395–416.
Macintosh, A. (2004). Characterizing e-participation in policy-making. Proceedings of the Hawaii International Conference on System Sciences, 37(C), 1843–1852. https://doi.org/10.1109/hicss.2004.1265300
Macintosh, A. (2006). Evaluating How Eparticipation Changes. Communication, 06(Macintosh 2004), 1–16.
Macintosh, A., Coleman, S., & Schneeberger, A. (2009). eParticipation: The research gaps. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 5694 LNCS, 1–11. https://doi.org/10.1007/978-3-642-03781-8_1
Macintosh, A., Gordon, T. F., & Renton, A. (2009). Providing argument support for E-participation. Journal of Information Technology and Politics, 6(1), 43–59.
Macintosh, A., & Whyte, A. (2008). Towards an evaluation framework for eParticipation. Transforming Government: People, Process and Policy, 2(1), 16–30.
Mahou-Lago, X. M., & Varela-Álvarez, E. J. (2016). Innovation and Opportunities for Citizen Participation in Spanish Smart Cities. Public Administration and Information Technology, 11, 367–392.
Manolopoulos, C., Nakou, P., Panagiotaki, A., Sofotassios, D., Stamatiou, Y., & Spirakis, P. (2008). A step-wise refinement approach for enhancing e-Voting acceptance. ACM International Conference Proceeding Series, 351, 275–280.
Manolopoulos, C., Sofotassios, D., Spirakis, P., & Stamatiou, Y. C. (2013). A framework for protecting voters’ privacy in electronic voting procedures. Journal of Cases on Information Technology, 15(2), 1–33. https://doi.org/10.4018/jcit.2013040101
Mawela, T., & Ochara, N. M. (2013). Sustainability of E-participation through mobile technologies. ACM International Conference Proceeding Series, 131–143. https://doi.org/10.1145/2513456.2513475
Medaglia, R. (2012). EParticipation research: Moving characterization forward (2006-2011). In Government Information Quarterly (Vol. 29, Issue 3, pp. 346–360). https://www.scopus.com/inward/record.uri?eid=2-s2.0-84862533883&doi=10.1016%2Fj.giq.2012.02.010&partnerID=40&md5=ddd876b3bee04bb1f3cbca875074ea0c
Medaglia, Ronny, & Andersen, K. N. (2009). The Use of Facebook in National Election Campaigns: Politics as Usual? Lecture Notes in Computer Science, 5694, X, 187 p. https://doi.org/10.1007/978-3-642-03781-8
Mehdi, M., Stasiewicz, A., Porwol, L., Lee, D., & Ojo, A. (2014). Synthesizing a criterion for SOA reference architecture to sustain eParticipation. In Communications in Computer and Information Science (Vol. 441). https://doi.org/10.1007/978-3-319-11710-2_4
Mendeley. (2019). Mendeley.
Menger, F., Morris, J., & Salis, C. (2016). Aphasia in an Internet age: wider perspectives on digital inclusion. Aphasiology, 30(2–3), 112–132.
Merhi, M. I., & Koong, K. S. (2013). E-government effectiveness: Assessment of contributing governments’ ICT usage factors. International Journal of Business and Systems Research, 7(1), 1–24. https://doi.org/10.1504/IJBSR.2013.050615
Metz, I., Blöchlinger, A., & Varveris, A. (2010). A prototype system for electronic data interchange among registrar’s offices of different states. Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, 26 LNICST, 270–278.
Ministerio de Secretaría General de la Presidencia - Chile. (2019). Guía Digital Chile.
MINTIC. (2016). Guía para la Implementación de Seguridad de la Información en.
Mobini, P., & Hansson, H. (2015). E-participation in higher education: The importance of non-technical factors as identified in the EU-project MyUniversity. Proceedings - Frontiers in Education Conference, FIE, 2015-Febru(February). https://doi.org/10.1109/FIE.2014.7043998
Molina Montes, W. A. (2016). Medición de la inclusión digital a través de los servicios de gobierno electrónico en la población rural de Colombia. Caso: municipio de Valledupar.
Mora Agudo, leonor; Delgado, María; Rivero, J. (2017). A Proposal of Assessment for Local Government E-Participation. Reforma y Democracia, 2017-Febru(67), 69–94.
Moreno Giraldo, C., & Ruiz Zambrano, D. (2016). Modelo de aplicación de la NTC-iSO/IEC 90003 al desarrollo de software de los sistemas de información geográfica. 4–5.
Murdaca, A. M., Cuzzocrea, F., Oliva, P., & Larcan, R. (2014). Pedagogical-didactic training for an inclusive didactics: The precision teaching for strengthening of basic and integrating skills in intellectual disabilities. In Educational Technology Use and Design for Improved Learning Opportunities.
Murray, T., Stephens, L., Woolf, B. P., Wing, L., Xu, X., & Shrikant, N. (2013). Supporting social deliberative skills online: The effects of reflective scaffolding tools. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8029 LNCS, 313–322.
Naranjo-Zolotov, M., Oliveira, T., & Casteleyn, S. (2019). Citizens’ intention to use and recommend e-participation: Drawing upon UTAUT and citizen empowerment. Information Technology and People, 32(2), 364–386.
Naranjo-Zolotov, M., Oliveira, T., Casteleyn, S., & Irani, Z. (2019). Continuous usage of e-participation: The role of the sense of virtual community. Government Information Quarterly, 36(3), 536–545.
Nasir, M. H. N., & Sahibuddin, S. (2011). Critical success factors for software projects: A comparative study. Scientific Research and Essays, 6(10), 2174–2186.
Ntaliani, M., Costopoulou, C., & Karetsos, S. (2017). Investigating the mobile side of e-participation. International Journal of Electronic Governance, 9(3–4), 210–228.
O’Reilly, T. (2011). Government as a Platform. Innovations: Technology, Governance, Globalization, 6(1), 13–40. https://doi.org/10.1162/INOV_a_00056
Ochara, N. M., Mawela, T., & Odhiambo, J. N. (2016). Citizen resistance to e-government adoption. Proceedings of the European Conference on E-Government, ECEG, 2016-Janua, 122–132.
OECD. (2011). OECD Guide to Measuring the Information Society. In OECD Guide to Measuring the Information Society 2011. https://doi.org/10.1787/9789264113541-en
OECD. (2016). Recommendation of the Council on Water. OECD Legal Instruments, 17.
OECD iLibrary. (2011). Choice Reviews Online, 48(07), 48-3639-48–3639. https://doi.org/10.5860/choice.48-3639
Olszowski, R. (2016). E-government 2.0: Web 2.0 in public administration. interdisciplinary postgraduate studies program. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics): Vol. 9934 LNCS. https://doi.org/10.1007/978-3-319-45982-0_6
Paganelli, F., & Pecchi, F. (2013). Towards a reference model and a web-based framework for eParticipation services design. Information Resources Management Journal, 26(2), 1–19. https://doi.org/10.4018/irmj.2013040101
Panopoulou, E., Tambouris, E., & Tarabanis, K. (2014). Success factors in designing eParticipation initiatives. Information and Organization, 24(4), 195–213. https://doi.org/10.1016/j.infoandorg.2014.08.001
Parycek, P., Sachs, M., Sedy, F., & Schossböck, J. (2014). Evaluation of an E-participation project: Lessons learned and success factors from a cross-cultural perspective. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8654).
Parycek, P., Sachs, M., Virkar, S., & Krimmer, R. (2017). Voting in E-participation: A set of requirements to support accountability and trust by electoral committees. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10615 LNCS, 42–56.
Perez Espes, C., Wimmer, M. A., & Moreno-Jimenez, J. M. (2014). A framework for evaluating the impact of e-participation experiences. Innovation and the Public Sector, 21, 20–29.
Perez Perez, L. A. (2016). Metodolog�a para establecer la percepci�n de beneficios o de desventajas acad�micas del uso de redes sociales en educaci�n secundaria. 126. http://www.bdigital.unal.edu.co/56042/
Pina, V., Torres, L., & Royo, S. (2017). Comparing online with offline citizen engagement for climate change: Findings from Austria, Germany and Spain. Government Information Quarterly, 34(1), 26–36. https://doi.org/10.1016/j.giq.2016.08.009
PMI. (2019). Project Management Institute | PMI.
Poorazizi, M. E., Steiniger, S., & Hunter, A. J. S. (2015). A service-oriented architecture to enable participatory planning: an e-planning platform. July. https://doi.org/10.1080/13658816.2015.1008492
Pop, D., Moumtzi, V., & Farinos, J. (2014). The good, the bad and the beauty of advertisement for public sector services. Proceedings of the European Conference on E-Government, ECEG, 2014-Janua, 210–218.
Porwol, L., Ojo, A., & Breslin, J. (2013). Harnessing the duality of e-participation-social software infrastructure design. ACM International Conference Proceeding Series, 289–298. https://doi.org/10.1145/2591888.2591941
Porwol, L, Hassan, I., Ojo, A., & Breslin, J. (2015). Harnessing spontaneous participation on social media - Implementing the knowledge extraction component. ACM International Conference Proceeding Series, 27-30-May-, 333–334.
Porwol, L, & Ojo, A. (2017). Barriers and desired affordances of social media based e-Participation - Politicians’ perspectives. ACM International Conference Proceeding Series, Part F1280, 78–86.
Porwol, L, Ojo, A., & Breslin, J. (2014a). A semantic deliberation model for e-Participation. Innovation and the Public Sector, 21, 40–50.
Porwol, L, Ojo, A., & Breslin, J. (2014b). A semantic model for e-participation - Detailed conceptualization and ontology. ACM International Conference Proceeding Series, 263–272.
Porwol, L, Ojo, A., & Breslin, J. G. (2016). An ontology for next generation e-Participation initiatives. Government Information Quarterly, 33(3), 583–594.
Porwol, Lukasz, Ojo, A., & Breslin, J. G. (2018). Social Software Infrastructure for e-Participation. Government Information Quarterly, 35(4), S88–S98. https://doi.org/10.1016/j.giq.2016.01.002
Pressman, R. (2010). Ingeniería del software - Un enfoque práctico.
Proceedings - 2016 International Conference on Software Security and Assurance, ICSSA 2016. (2017). Proceedings - 2016 International Conference on Software Security and Assurance, ICSSA 2016.
Prosser, A. (2012). eParticipation - Did we deliver what we promised? Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 7452 LNCS, 10–18.
Quintero, D. (2018). Problem Areas in e-Participation (p. 10).
Quintero, D. (2019). Metodología para la evaluación de las iniciativas gubernamentales de participación electrónica.
Raya Al-Dalou’; Abu-shanab, E. (2013). E-Participation levels and Technologies. The 6th International Conference on Information Technology, May 2013, 1–8.
Red de transaparencia y Acceso de la Información. (2014). Directrices – Participación pública y colaboración :
Ribeiro, M. M., Cunha, M. A., & Barbosa, A. F. (2018). E-participation, social media and digital gap: Challenges in the Brazilian context. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209373
Rose, J., & Sanford, C. (2016). Designing the e-Participation Artifact. March.
Sæbø, Ø., Rose, J., & Skiftenes Flak, L. (2008). The shape of eParticipation: Characterizing an emerging research area. Government Information Quarterly, 25(3), 400–428. https://doi.org/10.1016/j.giq.2007.04.007
Saldaña, L., & García, J. M. (2013). Diseño, Creación Y Validación De Una Entrevista Para Obtener Datos Biográficos, De Carácter Deportivo- Militar, De Los Militares Que Participaron En Unos Juegos Olímpicos. Journal of Sport and Health Research J Sport Health Res ISSN Journal of Sport and Health Research. Journal of Sport and Health Research J Sport Health Res, 5(52), 157–166
Sánchez-Franco, M. J., Martín-Velicia, F. A., & Sanz-Altamira, B. (2011). Post-adoption behaviour, community satisfaction and PCS: An analysis of interaction effects in the tuenti community. WEBIST 2011 - Proceedings of the 7th International Conference on Web Information Systems and Technologies, 459–465.
Sánchez-Nielsen, E., Lee, D., Panopoulou, E., Delakorda, S., & Takács, G. (2014). Engaging citizens in policy issues: Multidimensional approach, evidence and lessons learned. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8654).
Sánchez-Torres. (2006). Propuesta metodologica para evaluar las politicas publicas de promocion del e-government como campo de aplicacion de la Sociedad de la Informacion .Conceptualizacion y aplicacion empirica en el caso colombiano. 537.
Sánchez-Torres. (2019). Dinámica de generación de conocimiento.
Sánchez-Torres, J. M., & Miles, I. (2017). The role of future-oriented technology analysis in e-Government: a systematic review. European Journal of Futures Research, 5(1). https://doi.org/10.1007/s40309-017-0131-7
Sanford, C., & Rose, J. (2007). Characterizing eParticipation. International Journal of Information Management, 27(6), 406–421. https://doi.org/10.1016/j.ijinfomgt.2007.08.002
Santamaría-Philco, A., Cerdá, J. C., Penadés, M. C., Quiroz, P., & Mendoza, D. M. (2016). A trust view for a method to eParticipation life cycle. 2016 3rd International Conference on EDemocracy and EGovernment, ICEDEG 2016, 118–120. https://doi.org/10.1109/ICEDEG.2016.7461707
Santamaría-Philco, A., & Wimmer, M. A. (2018). Trust in e-participation: An empirical research on the influencing factors. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209286
Santamaría, A., Canós, J. H., & Penadés, M. C. (2014). Un método de soporte a los procesos de participación pública en procesos de decisión. Noveno Congreso de Ciencia y Tecnología, ESPE, 1390–4663, 231–237.
Santini, R. M., & Carvalho, H. (2019). The rise of participatory despotism: a systematic review of online platforms for political engagement. Journal of Information, Communication and Ethics in Society.
Saraguro-Bravo, R., Puente-Castro, S., Quimba-Herrera, S., Costa-Campuzano, J., & Desiderio-Sanchez, K. (2017). Digital Literacy proposal to improve eParticipation in urban marginal areas. 2017 4th International Conference on EDemocracy and EGovernment, ICEDEG 2017, 269–272. https://doi.org/10.1109/ICEDEG.2017.7962548
Scarano, V., Malandrino, D., Baker, M., Détienne, F., Andriessen, J., Pardijs, M., Ojo, A., Hogan, M., Meijer, A., & Ruijer, E. (2017). Fostering citizens’ participation and transparency with social tools and personalization. Public Administration and Information Technology, 32, 197–218. https://doi.org/10.1007/978-3-319-63743-3_8
Scherer, S., Liotas, N., Wimmer, M. A., Tambouris, E., & Tarabanis, K. (2010). Interoperability requirements, recommendations and standards in e-participation. In Interoperability in Digital Public Services and Administration: Bridging E-Government and E-Business.
Scherer, S., Neuroth, C., Schefbeck, G., & Wimmer, M. A. (2009). Enabling eparticipation of the youth in the public debate on legislation in austria: A critical reflection. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 5694 LNCS, 151–162.
Scherer, S., & Wimmer, M. A. (2016). A metamodel for the E-participation reference framework. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 9821 LNCS, 3–16.
Scherer, S., & Wimmer, M. A. (2014). Trust in e-participation: Literature review and emerging research needs. ACM International Conference Proceeding Series, 2014-Janua, 61–70. https://doi.org/10.1145/2691195.2691237
Scherer, S., Wimmer, M. A., & Ventzke, S. (2010). Hands-on guideline for E-participation initiatives. IFIP Advances in Information and Communication Technology, 334, 49–61.
Serov, I., & Leitner, M. (2017). An experimental approach to reputation in E-Participation. Proceedings - 2016 International Conference on Software Security and Assurance, ICSSA 2016, 37–42. https://doi.org/10.1109/ICSSA.2016.14
Sieber, R. E., Robinson, P. J., Johnson, P. A., & Corbett, J. M. (2016). Doing Public Participation on the Geospatial Web. Annals of the American Association of Geographers, 106(5), 1030–1046.
Slaviero, C., Maciel, C., Alencar, F. B., Santana, E. C., & Souza, P. C. (2010). Designing a platform to facilitate the development of virtual e-participation environments. ACM International Conference Proceeding Series, 385–386. https://doi.org/10.1145/1930321.1930408
Sneiders, E., Byungura, J. C., Henkel, M., & Perjons, E. (2017). Potential of language technology to support public organizations and their communication channels in a developing country. ACM International Conference Proceeding Series, Part F1280, 236–244. https://doi.org/10.1145/3047273.3047333
Snoeck, M., Crompvoets, J., Habra, N., Simonofski, A., & Vanderose, B. (2017). Reexamining e-participation: systematic literature review on citizen participation in e-government service delivery. AMCIS 2017 - America’s Conference on Information Systems: A Tradition of Innovation, 2017-Augus.
Sousa, A. A., Agante, P., Gouveia, L. B., & Abrantes, S. (2018). Liberopinion - a web platform for public participation. ACM International Conference Proceeding Series, 199–208.
Spiliotopoulou, L., Charalabidis, Y., Loukis, E. N., & Diamantopoulou, V. (2014). A framework for advanced social media exploitation in government for crowdsourcing. Transforming Government: People, Process and Policy, 8(4), 545–568. https://doi.org/10.1108/TG-01-2014-0002
Stieglitz, S., Brockmann, T., & Xuan, L. D. (2012). Usage of social media for political communication. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012.
Stortone, S., & De Cindio, F. (2014). BiPart" of participatory budgeting. A software platform for new political practices. In Innovation and the Public Sector (Vol. 21). https://doi.org/10.3233/978-1-61499-429-9-30
Su, C., & Wen, R. (2016). Research on software project quality management based on CMMI. Proceedings - 2016 International Conference on Robots and Intelligent System, ICRIS 2016, 381–383. https://doi.org/10.1109/ICRIS.2016.79
Susha, I., & Grönlund, T. (2014). Context clues for the stall of the Citizens’ Initiative: Lessons for opening up e-participation development practice. Government Information Quarterly, 31(3), 454–465.
Svobodová, L., & Bednarska-Olejniczak, D. (2019). SMART Cities and Applications Used for Communication with Citizens as Part of Sustainable Development: The Czech Local Scene. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 11684 LNAI, 518–529
Tambouris, E., Liotas, N., & Tarabanis, K. (2007). A framework for assessing eParticipation projects and tools. Proceedings of the Annual Hawaii International Conference on System Sciences, 1–10. https://doi.org/10.1109/HICSS.2007.13
Tambouris, E., Macintosh, A., Wimmer, M., Vedel, T., Lippa, B., Dalakiouridou, E., Parisopoulos, K., Rose, J., & Winkler, R. (2007). Introducing eParticipation. DEMO-Net The Democracy Network. DEMO-Net Booklet Series.
Taylor, P., Loukis, E., Wimmer, M., Loukis, E., & Wimmer, M. (2012). A Multi-Method Evaluation of Different Models of Structured Electronic Consultation on Government Policies. December 2014, 37–41. https://doi.org/10.1080/10580530.2012.716990
Terán, L. (2015). Enhancing citizens’ participation via recommender systems. In Digital Solutions for Contemporary Democracy and Government.
Terán, L., Kaskina, A., & Meier, A. (2016). Maturity model for cognitive cities: Three case studies. Studies in Systems, Decision and Control, 63, 37–59.
Thiel, S.-K. (2016a). A review of introducing game elements to e-participation. Proceedings of the 6th International Conference for E-Democracy and Open Government, CeDEM 2016, 3–9.
Thiel, S.-K. (2016b). Gamers in public participation: A boon or bane? Influence of attitudes in gamified participation platforms. ACM International Conference Proceeding Series, 229–240.
Thiel, S.-K., & Fröhlich, P. (2017). Gamification as motivation to engage in location-based public participation? Lecture Notes in Geoinformation and Cartography, 399–421.
Toots, M. (2019). Why E-participation systems fail: The case of Estonia’s Osale.ee. Government Information Quarterly, 36(3), 546–559.
UNESCO. (2019). UNESCO Archives - UNESCO Digital Library.
United Nation. (2002). Benchmarking E-government: A Global Perspective Assessing the Progress of the UN Member States. United Nations Division for Public Economics and Public Administration and American Society for Public Administration.
United Nation. (2003). UN Global E-government Survey 2003. Undesa, 1–114.
United Nation. (2018). UNITED NATIONS E-GOVERNMENT SURVEY 2018. https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2018-Survey/E-Government Survey 2018_FINAL for web.pdf
US GOVERNMENT. (1998). NII Cover Page.
Vaerst, T., Steffens, T., & Lokaiczyk, R. (2018). Concerns management, E-Government and E-participation: Experiences and findings from Germany. In E-Planning and Collaboration: Concepts, Methodologies, Tools, and Applications (Vols. 3–3).
Van Meerkerk, I. (2019). Top-down versus bottom-up pathways to collaboration between governments and citizens: reflecting on different participation traps. Collaboration in Public Service Delivery, September. https://doi.org/10.4337/9781788978583
Veletsianos, G., Kimmons, R., Shaw, A., Pasquini, L., & Woodward, S. (2017). Selective openness, branding, broadcasting, and promotion: Twitter use in Canada’s public universities. Educational Media International, 54(1), 1–19.
Vicente, M. R., & Novo, A. (2014). An empirical analysis of e-participation. The role of social networks and e-government over citizens’ online engagement. Government Information Quarterly, 31(3), 379–387. https://doi.org/10.1016/j.giq.2013.12.006
VILLANES, E. J. B. (2015). Método Para La Evaluación De Calidad De Software. Universidad San Martin De Porres.
von der Gracht, H. A. (2012). Consensus measurement in Delphi studies. Review and implications for future quality assurance. Technological Forecasting and Social Change, 79(8), 1525–1536. https://doi.org/10.1016/j.techfore.2012.04.013
Wahid, F., & Sæbø, Ø. (2015). Affordances and effects of promoting eparticipation through social media. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9249). https://doi.org/10.1007/978-3-319-22500-5_1
Wang, X., & Liu, Z. (2019). Online engagement in social media: A cross-cultural comparison. Computers in Human Behavior, 97, 137–150
Web of Science. (2018).
Wehn, U., Collins, K., Anema, K., Basco-Carrera, L., & Lerebours, A. (2018). Stakeholder engagement in water governance as social learning: lessons from practice. Water International, 43(1), 34–59.
Wehn, U., & Evers, J. (2015). The social innovation potential of ICT-enabled citizen observatories to increase eParticipation in local flood risk management. Technology in Society, 42, 187–198. https://doi.org/10.1016/j.techsoc.2015.05.002
Xenakis, A., & Loukis, E. (2010). An investigation of the use of structured e-forum for enhancing e-participation in parliaments. International Journal of Electronic Governance, 3(2), 134–147.
Yu, C.-C. (2016). A value-centric business model framework for managing open data applications. Journal of Organizational Computing and Electronic Commerce, 26(1–2), 80–115.
Zhang, L., Wei, Y., & Wang, H. (2004). Government Informatization: A Case Study. Hawke Research Institute Working Paper Series, 190(27), 1–31. https://doi.org/10.1002/sres
Zheng, Y. (2017). Explaining Citizens’ E-Participation Usage: Functionality of E-Participation Applications. Administration and Society, 49(3), 423–442. https://doi.org/10.1177/0095399715593313
Zheng, Y., & Schachter, H. L. (2018). The Impact of Administrator Willingness on Website E-Participation: Some Evidence from Municipalities. Public Performance and Management Review, 41(1), 1–21. https://doi.org/10.1080/15309576.2017.1400988
olotov, M. N., Oliveira, T., & Casteleyn, S. (2018). Continued intention to use online participatory budgeting: The effect of empowerment and habit. ACM International Conference Proceeding Series, 209–216.
Zwattendorfer, B., Hillebold, C., & Teufl, P. (2013). Secure and privacy-preserving proxy voting system. Proceedings - 2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013, 472–477.
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.license.spa.fl_str_mv Atribución-NoComercial 4.0 Internacional
dc.rights.uri.spa.fl_str_mv http://creativecommons.org/licenses/by-nc/4.0/
dc.rights.accessrights.spa.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv Atribución-NoComercial 4.0 Internacional
http://creativecommons.org/licenses/by-nc/4.0/
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.extent.spa.fl_str_mv xvii, 186 páginas
dc.format.mimetype.spa.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv Universidad Nacional de Colombia
dc.publisher.program.spa.fl_str_mv Bogotá - Ingeniería - Maestría en Ingeniería - Ingeniería de Sistemas y Computación
dc.publisher.department.spa.fl_str_mv Departamento de Ingeniería de Sistemas e Industrial
dc.publisher.faculty.spa.fl_str_mv Facultad de Ingeniería
dc.publisher.place.spa.fl_str_mv Bogotá, Colombia
dc.publisher.branch.spa.fl_str_mv Universidad Nacional de Colombia - Sede Bogotá
institution Universidad Nacional de Colombia
bitstream.url.fl_str_mv https://repositorio.unal.edu.co/bitstream/unal/80879/3/1018448035.2021.pdf
https://repositorio.unal.edu.co/bitstream/unal/80879/4/license.txt
https://repositorio.unal.edu.co/bitstream/unal/80879/5/1018448035.2021.pdf.jpg
bitstream.checksum.fl_str_mv e6e11159a9fd187e01a0cd60af3a2b7c
8153f7789df02f0a4c9e079953658ab2
f82c1ddbe8a5ea18e966ad80ad03ea39
bitstream.checksumAlgorithm.fl_str_mv MD5
MD5
MD5
repository.name.fl_str_mv Repositorio Institucional Universidad Nacional de Colombia
repository.mail.fl_str_mv repositorio_nal@unal.edu.co
_version_ 1814090199322329088
spelling Atribución-NoComercial 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Sánchez Torres, Jenny Marcela8513ae3ae64cd02d1aa4596da6720b1a600Muñoz Bernal, César Alejandrob5f335275574524aa940877e21318b2fGriego (Grupo Investigación en Gestión y Organizaciones)2022-02-04T19:57:31Z2022-02-04T19:57:31Z2021https://repositorio.unal.edu.co/handle/unal/80879Universidad Nacional de ColombiaRepositorio Institucional Universidad Nacional de Colombiahttps://repositorio.unal.edu.co/ilustraciones, gráficas, tablasEsta tesis de maestría presenta la investigación realizada para la obtención de la Metodología para la Evaluación de Software para la e-Participación – MESeP, diseñada para ser aplicable a cualquier herramienta de software para la e-Participación, siempre y cuando se tenga acceso a la información. Este trabajo surge como respuesta a varias inquietudes, tales como: la falta de rigurosidad en la definición de las etapas de evaluación para las herramientas software para e-participación, la carencia de una identificación precisa de las funcionalidades de los sistemas de información para la participación ciudadana y, la ausencia de metodologías de evaluación de herramientas de software para la participación electrónica, lo que llevó a dos preguntas orientadoras que a su vez se tradujeron en dos revisiones sistemáticas de literatura -RSL. En la primera RSL se identificaron características y factores asociados a las herramientas de software para la e-Participación, y en la segunda, a la identificación de variables e indicadores. A partir de lo anterior, se realizó la asociación de los factores con las variables identificadas y luego de las variables con los indicadores. Se realizó la primera versión de la metodología la cual fue sometida a un juicio de expertos. Luego del juicio de expertos se realizó un proceso de refinamiento, lo que dio como resultado la versión final de la MESeP que cuenta con cuatro fases y ocho actividades, de igual forma se presentan los nueve factores, 23 variables y 64 indicadores identificados. (Texto tomado de la fuente).This master thesis presents the research conducted to obtain the Methodology for the Evaluation of e-Participation Software - MESeP, designed to apply to any e-Participation software tool if access to information is available. This research emerges as a response to some lacks identified. On the one hand, there is a lack of rigorousness in the definition of evaluation stages for e-participation software tools. Another is a lack of precise identification of information systems functionalities for citizen participation. On the other hand, there are no methodologies for evaluating e-participation software tools, leading to two guiding questions translated into two systematic literature reviews SLR. The first SLR identified characteristics and factors associated with e-Participation software tools. The second one identified variables and indicators. Then, the factors were associated with the determined variables and the indicators. An expert judgment analyzed the first version of the methodology. After the expert judgment, a refinement process was carried out, resulting in the final version of the MESeP, which has four phases and eight activities and the nine factors, 23 variables, and 64 indicators identified.Incluye anexosMaestríaMagíster en Ingeniería - Ingeniería de Sistemas y ComputaciónSistemas y organizacionesxvii, 186 páginasapplication/pdfspaUniversidad Nacional de ColombiaBogotá - Ingeniería - Maestría en Ingeniería - Ingeniería de Sistemas y ComputaciónDepartamento de Ingeniería de Sistemas e IndustrialFacultad de IngenieríaBogotá, ColombiaUniversidad Nacional de Colombia - Sede Bogotá620 - Ingeniería y operaciones afinesParticipación electrónicae-ParticipaciónGobierno electrónicoMetodologíaEvaluaciónSoftwaree-participationElectronic participationElectronic governmentMethodologyEvaluationAssessmentSoftwarePrograma de ordenadorParticipación políticaGobierno electrónicoComputer softwarePolitical participationElectronic governanceMetodología para la evaluación de herramientas de software para la e-ParticipaciónMethodology for the evaluation of e-Participation software toolsTrabajo de grado - Maestríainfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/acceptedVersionTexthttp://purl.org/redcol/resource_type/TM(AECID)., F. E.-P. y de la A. E. para la C. I. y el D. (2014). Ciudadanía Política Voz Y Participación Ciudadana En América Latina (Issue Ciudadanía política: Voz y participación ciudadana en América).Abu-Shanab, E. A. (2017). E-government familiarity influence on Jordanians’ perceptions. Telematics and Informatics, 34(1), 103–113.Aham-Anyanwu, N., & Honglei, L. (2017). E-PUBLIC ENGAGEMENT: FORMULATING A CITIZENCONTENT ENGAGEMENT MODEL. Proceedings of the 25th European Conference on Information Systems, ECIS 2017, 753–770.Aichholzer, G., & Strauß, S. (2016). Electronic participation in Europe. In Electronic Democracy in Europe: Prospects and Challenges of E-Publics, E-Participation and E-Voting.Al-Sai, Z. A., & Abualigah, L. M. (2017). Big data and E-government: A review. ICIT 2017 - 8th International Conference on Information Technology, Proceedings, 580–587.Al Athmay, A. A. A. R. A. (2015). Demographic factors as determinants of e-governance adoption: A field study in the United Arab Emirates (UAE). Transforming Government: People, Process and Policy, 9(2), 159–180.Al Nagi, E., & Hamdan, M. (2009). Computerization and e-Government implementation in Jordan: Challenges, obstacles and successes. Government Information Quarterly, 26(4), 577–583. https://doi.org/10.1016/j.giq.2009.04.003Alarcón Aldana, A., González Sanabria, J., & Rodríguez Torres, S. (2011). Guía para pymes desarrolladoras de software, basada en la norma ISO/IEC 15504. Revista Virtual Universidad Católica Del Norte, 1(34), 285-313–313.Alharbi, A. (2016). An Investigation of the Impact Factors to Increase Citizens’ Engagement in E-participation on E-government in Saudi Arabia.Alharbi, A., & Kang, K. (2014a). E-participation service in Saudi Arabian e-Government websites: The influencing factors from citizens’ perspective. Proceedings of the European Conference on E-Government, ECEG, 2014-Janua, 265–272.Alharbi, A., & Kang, K. (2014b). E-participation service in Saudi Arabian e-Government websites: The influencing factors from citizens’ perspective. Proceedings of the European Conference on E-Government, ECEG, 2014-Janua, 265–272.Alharbi, A., & Kang, K. (2015). Key aspects of citizen engagement in E-participation on E-government websites. Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage: From Regional Development to Global Growth, IBIMA 2015, 1684–1692.Alharbi, A., Kang, K., & Hawryszkiewycz, I. (2015). The influence of trust and subjective norms on citizens’ intentions to engage in E-participation on E-government websites. ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems.Alharbi, A., Kang, K., & Sohaib, O. (2016). Citizens engagement in e-participation on egovernemnt websites through SWAT model: A case of Saudi Arabia. PACIS 2016 Proceedings, May, 2019. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85011116104&partnerID=40&md5=a883334371af1c7e84da7d609d282ee5Ali, H., Macaulay, L., & Zhao, L. (2009). A collaboration pattern language for e-participation: A strategy for reuse. Proceedings of the European Conference on E-Government, ECEG, 29–38.Almuwil, A., Weerakkody, V., & El-Haddadeh, R. (2011). A conceptual study of the factors influencing e-inclusion. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems - Informing Responsible Management: Sustainability in Emerging Economies, EMCIS 2011, 2011(2008), 198–209.Alshehri, M., Drew, S., Alhussain, T., & Alghamdi, R. (2012). The effects of website quality on adoption of E-Government service: An empirical study applying UTAUT model using SEM. ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems, November.Amaya-Rodríguez, J. E., Gonzalez-Sanabria, J. S., & Castro-Romero, A. (2017). Urna de cristal como canal digital de participación ciudadana en Colombia -Glass urn as digital channel for citizen participation in Colombia. Revista Científica, 4(27), 407. https://doi.org/10.14483/udistrital.jour.RC.2016.27.a10APEP. (2015). La privacidad en el desarrollo de software: obligación y oportunidad. | LOPD y Seguridad.Araújo, R. P. A., Penteado, C. L. C., & dos Santos, M. B. P. (2015). Digital democracy and experiences in e-participation: Internet activism and public policy | Democracia digital e experiências de e-participação: Webativismo e políticas públicas. Historia, Ciencias, Saude - Manguinhos, 22, 1597–1619. https://doi.org/10.1590/S0104-59702015000500004As-Saber, S. N., Srivastava, A., & Hossain, K. (2006). Information Technology Law and E-government : A Developing Country Perspective. 1(1), 84–101.Åström, J., Karlsson, M., Linde, J., & Pirannejad, A. (2012). Understanding the rise of e-participation in non-democracies: Domestic and international factors. Government Information Quarterly, 29(2), 142–150.Bagui, L., & Bytheway, A. (2012). Listening to the ground: Key indicators of e-participation in government for Africa. In Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks.Banjac, M. (2017). Slovenian e-government: A citizencentred perspective. Journal of Comparative Politics, 10(2), 37–54.Bannister, F. (2005). E-government and administrative power: the one-stop-shop meets the turf war. Electronic Government, 2(2), 160–176. https://doi.org/10.1504/EG.2005.007092Barcellini, F., Détienne, F., & Burkhardt, J.-M. (2009). Participation in online interaction spaces: Design-use mediation in an Open Source Software community. International Journal of Industrial Ergonomics, 39(3), 533–540. https://doi.org/10.1016/j.ergon.2008.10.013Bataineh, L., & Abu-Shanab, E. (2016). How perceptions of E-participation levels influence the intention to use E-government websites. Transforming Government: People, Process and Policy, 10(2), 315–334. https://doi.org/10.1108/TG-12-2015-0058Behl, A., Sheorey, P., Nayak, S., & Kumar, V. V. A. (2017). Role of information and communications technology (ICT) in participatory democracy: A forerunner to an egalitarian society. ACM International Conference Proceeding Series, Part F1280, 107–116. https://doi.org/10.1145/3047273.3047375Benyoucef, M., & Verrons, M.-H. (2008). Configurable e-negotiation systems for large scale and transparent decision making. Group Decision and Negotiation, 17(3), 211–224. https://doi.org/10.1007/s10726-007-9073-yBertot, J. C., McDermott, P., & Smith, T. (2012). Measurement of Open Government: Metrics and Process. 2012 45th Hawaii International Conference on System Sciences, 2491–2499. https://doi.org/10.1109/HICSS.2012.658BID. (2016). ¿Por qué el gobierno abierto es importante para las ciudades?Bojovic, D., Bonzanigo, L., & Giupponi, C. (2012). Drivers of change in southern European agriculture: Online participatory approaches for the analysis of planned and autonomous adaptation strategies. IEMSs 2012 - Managing Resources of a Limited Planet: Proceedings of the 6th Biennial Meeting of the International Environmental Modelling and Software Society, 684–691.Bojovic, D., Bonzanigo, L., Giupponi, C., & Maziotis, A. (2015). Online participation in climate change adaptation: A case study of agricultural adaptation measures in Northern Italy. Journal of Environmental Management, 157, 8–19.Bojovic, D., Giupponi, C., Klug, H., Morper-Busch, L., Cojocaru, G., & Schörghofer, R. (2018). An online platform supporting the analysis of water adaptation measures in the Alps. Journal of Environmental Planning and Management, 61(2), 214–229.Bolgov, R., & Karachay, V. (2016). E-participation projects development in the e-governance institutional structure of the eUrasian Economic Union’s countries: Comparative overview. In Communications in Computer and Information Science (Vol. 674). https://doi.org/10.1007/978-3-319-49700-6_20Bonsón, E., Royo, S., & Ratkai, M. (2015). Citizens’ engagement on local governments’ facebook sites. an empirical analysis: The impact of different media and content types in western europe. Government Information Quarterly, 32(1), 52–62. https://doi.org/10.1016/j.giq.2014.11.001Bouchard, G., Clinchant, S., & Convertino, G. (2014). E-participation with stakeholders’ feedback platforms. In Handbook of Research on Advanced ICT Integration for Governance and Policy Modeling. https://doi.org/10.4018/978-1-4666-6236-0.ch010Boudjelida, A., & Mellouli, S. (2018). A practical framework for electronic citizens participation using a multidimensional analysis approach. 14(3), 287–311.Boudjelida, A., & Mellouli, S. (2016). A multidimensional analysis approach for electronic citizens participation. ACM International Conference Proceeding Series, 08-10-June, 49–57. https://doi.org/10.1145/2912160.2912195Boudjelida, A., Mellouli, S., & Lee, J. (2016). Electronic citizens participation: Systematic review. ACM International Conference Proceeding Series, 01-03-Marc, 31–39. https://doi.org/10.1145/2910019.2910097Braccini, A. M., Federici, T., & Sæbø, Ø. (2017). Tensions in online communities: The case of a mass size eparticipation initiative. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10429 LNCS, 149–160.Braccini, A. M., Za, S., & Sæbø, Ø. (2018). A collaborative discourse or only a collection of voices? An exploratory study of the use of social media in the e-participation domain. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018.Burkhardt, D., Nazemi, K., & Ginters, E. (2015). Best-Practice Piloting Based on an Integrated Social Media Analysis and Visualization for E-Participation Simulation in Cities. Procedia Computer Science, 75, 66–74.Burkhardt, D., Nazemi, K., Klamm, C., Kohlhammer, J., & Kuijper, A. (2014). Comparison of E-Participation roadmap in industrial and developing countries based on Germany and Kenya. ACM International Conference Proceeding Series, 2014-Janua, 399–402. https://doi.org/10.1145/2691195.2691209Cai, G., Sun, F., & Kropczynski, J. (2017). Crystallizing local political knowledge for informed public participation. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10429 LNCS, 53–64.Calderón, C., & Lorenzo, S. (2010). Open Government. http://libros.metabiblioteca.org:8080/bitstream/001/163/8/978-84-937218-5-5.pdfCallejas-Cuervo, M., Alarcón-Aldana, A. C., & Álvarez-Carreño, A. M. (2017). Modelos de calidad del software, un estado del arte. ENTRAMADO, 13(1), 236–250. https://doi.org/10.18041/entramado.2017v13n1.25125Callinan, C., Scott, M., Whelan, E., & Ojo, A. (2017). A co-creation based model for engaging citizen open data use. 30th Bled EConference: Digital Transformation - From Connecting Things to Transforming Our Lives, BLED 2017, 47–56. https://doi.org/10.18690/978-961-286-043-1.5Caric, A., Vukovic, M., & Jevtic, D. (2015). E-Consultation: Automatic system for online consultations. Proceedings of the 13th International Conference on Telecommunications, ConTEL 2015. https://doi.org/10.1109/ConTEL.2015.7231215Castells, M., Martinez Gimeno, C., & Alborés, J. (2000). LA SOCIEDAD RED (S. A. Alianza Editorial (Ed.); Segunda Ed). United States byBlackwell Publishers Inc. http://www.felsemiotica.org/site/wp-content/uploads/2014/10/LA_SOCIEDAD_RED-Castells-copia.pdfCecez-Kecmanovic, D., Kennan, M. A., & Hull, D. (2010). Youth online participation in government decision making. Proc. of the IADIS Int. Conf. e-Commerce 2010, Proc. of the IADIS Int. Conf. e-Democracy, Equity and Social Justice 2010, Part of the MCCSIS 2010, 11–20.CEPAL. (2012). Plan de Gobierno abierto: Una hoja de ruta para los gobiernos de la región.Chaieb, C., Achour, H., & Ferchichi, A. (2018). E-government and social media in tunisia: An empirical analysis. In Lecture Notes in Business Information Processing (Vol. 325). https://doi.org/10.1007/978-3-319-97749-2_14Charalabidis, Y, & Loukis, E. (2011). Transforming government agencies’ approach to eparticipation through efficient exploitation of social media. 19th European Conference on Information Systems, ECIS 2011.Charalabidis, Y, & Loukis, E. (2012). Participative public policy making through multiple social media platforms utilization. International Journal of Electronic Government Research, 8(3), 78–97.Charalabidis, Y, & Loukis, E. (2015). Transforming government agencies’ approach to eParticipation through multiple social media exploitation. Lecture Notes in Information Systems and Organisation, 5, 251–268.Charalabidis, Y, Loukis, E. N., Androutsopoulou, A., Karkaletsis, V., & Triantafillou, A. (2014). Passive crowdsourcing in government using social media. Transforming Government: People, Process and Policy, 8(2), 283–308. https://doi.org/10.1108/TG-09-2013-0035Charalabidis, Yannis, & Koussouris, S. (2012). Empowering Open and Collaborative Governance: Technologies and Methods for Online Citizen Engagement in Public Policy Making.Chu, P.-Y., Tseng, H.-L., Lee, C.-P., Huang, W.-L., Huang, T.-Y., & Hung, Y.-T. (2017). A Longitudinal research of public value and electronic governance development in Taiwan. ACM International Conference Proceeding Series, Part F1280, 459–464. https://doi.org/10.1145/3047273.3047387Chun, S. A., & Cho, J. S. (2012). E-participation and transparent policy decision making. Information Polity, 17(2), 129–145. https://doi.org/10.3233/IP-2012-0273CMMI Product Team. (2006). CMMI for Development , Version 1 . 2. Framework, August, 573.Comisión Europea. (1998). La Información del Sector público: un recurso Clave para Europa. Libro verde sobre la información del sector público. COM (1998). http://ec.europa.eu/information_society/policy/psi/docs/pdfs/green_paper/gp_es.pdfCommission of the European Communities. (2002). eEurope 2005 : Una sociedad de la información para todos. 2002, 21–22.Commission of the European Communities. (2003). The Role of eGovernment for Europe’s Future.Councill, B., & Heineman, G. T. (2007). Definition of a Software Component and Its Elements. Open Distributed Systems, 5–19.Creswell, J. W. (2001). Educational Research - Planning, Conducting, and Evaluating Quantitative and Qualitative Research (Pearson (Ed.); 4th edition).Dalcher, D. (2014). Software project management in a changing world. In Software Project Management in a Changing World (Vol. 9783642550). https://doi.org/10.1007/978-3-642-55035-5_7De Blasio, E., & Selva, D. (2016). Why Choose Open Government? Motivations for the Adoption of Open Government Policies in Four European Countries. Policy and Internet, 8(3), 225–247. https://doi.org/10.1002/poi3.118De Cindio, F., De Marco, A., & Grew, P. (2007). Deliberative community networks for local governance. International Journal of Technology, Policy and Management, 7(2), 108–121. https://doi.org/10.1504/IJTPM.2007.014532e Jong, M. D. T., Neulen, S., & Jansma, S. R. (2019). Citizens’ intentions to participate in governmental co-creation initiatives: Comparing three co-creation configurations. Government Information Quarterly, 36(3), 490–500Deloitte, Research, D., Touche, D. &, & Consulting, D. (2000). At the Dawn of E-Government: The Citizen as Customer. Deloitte Consulting.DIamantopoulou, V., Androutsopoulou, A., Gritzalis, S., & Charalabidis, Y. (2018). An assessment of privacy preservation in crowdsourcing approaches: Towards GDPR compliance. Proceedings - International Conference on Research Challenges in Information Science, 2018-May, 1–9.Díaz Nafría, J. M., Alfonso Cendón, J., & Panizo Alonso, L. (2015). Building up eParticipatory decision-making from the local to the global scale. Study case at the European Higher Education Area. Computers in Human Behavior, 47, 26–41. https://doi.org/10.1016/j.chb.2014.09.004Diaz Narvaez, Vi., & Calzadilla Nuñez, A. (2015). Artículos científicos, tipos de investigación y productividad científica en las Ciencias de la Salud. https://doi.org/10.12804/revsalud14.01.2016.10Dini, A. A. (2017). The dark side of social media in eparticipation: A socio-legal perspective. AMCIS 2017 - America’s Conference on Information Systems: A Tradition of Innovation, 2017-Augus.Dini, A. A., & Sæbø, O. (2016). The current state of social media research for eParticipation in developing countries: A literature review. Proceedings of the Annual Hawaii International Conference on System Sciences, 2016-March, 2698–2707.Dini, A. A., Wahid, F., & Sæbo, Ø. (2016). Affordances and constraints of social media use in eparticipation: Perspectives from Indonesian politicians. Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings.Edelmann, N., Krimmer, R., & Parycek, P. (2017). How online lurking contributes value to E-participation: A conceptual approach to evaluating the role of lurkers in e-participation. 2017 4th International Conference on EDemocracy and EGovernment, ICEDEG 2017, 86–93.Edelmann, N., Parycek, P., & Schossbölck, J. (2011). The unibrennt movement: A successful case of mobilising lurkers in a public sphere. International Journal of Electronic Governance, 4(1–2), 43–68.Elseiver. (2018). Elseiver.Ergazakis, K., Askounis, D., Kokkinakos, P., & Tsitsanis, A. (2012). An Integrated Methodology for the Evaluation of ePetitions. In Yannis Charalabidis & S. Koussouris (Eds.), Empowering Open and Collaborative Governance: Technologies and Methods for Online Citizen Engagement in Public Policy Making (pp. 39–59). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-27219-6_3Escobar-Pérez, J., & Cuervo-Martínez, Á. (2008). Validez de Contenido y Juicio de Expertos: Una Aproximacón a su Utilización. Avances En Medición. https://doi.org/10.1016/0032-3861(78)90049-6Falco, E. (2016). The use of open source softwares in the process of planning participation | L’uso di software open source nel processo di pianificazione partecipata. Territorio, 78, 159–165.Fath-allah, A., Cheikhi, L., Al-qutaish, R. E., & Idri, A. (2014). E-Government Maturity Models: A Comparative Study. March. https://doi.org/10.5121/ijsea.2014.5306Federici, T., Braccini, A. M., & Sæbø, Ø. (2015). “Gentlemen, all aboard!” ICT and party politics: Reflections from a Mass-eParticipation experience. Government Information Quarterly, 32(3), 287–298. https://doi.org/10.1016/j.giq.2015.04.009Fedotova, O., Teixeira, L., & Alvelos, H. (2012). E-participation in Portugal: evaluation of government electronic platforms. Procedia Technology, 5, 152–161. https://doi.org/10.1016/j.protcy.2012.09.017Fuchs, C., Bernhaupt, R., Hartwig, C., Kramer, M. A., & Maier-Rabler, U. (2006). Broadening eParticipation: Rethinking ICTs and Participation. Association of Internet Researchers(AoIR), 2, 38.Fugini, M., Maggiolini, P., & Valles, R. S. (2013). e-Government typologies, stakeholder relationships and information systems support: The case of services to employment. Proceedings of the European Conference on E-Government, ECEG, 187–195.Galbraith, B., Cleland, B., Martin, S., Wallace, J., Mulvenna, M., & McAdam, R. (2013). Engaging user communities with eParticipation technology: Findings from a European project. Technology Analysis and Strategic Management, 25(3), 281–294.García, E. C. (2013). Fostering e-participation in Colombia. ACM International Conference Proceeding Series, 170–173. https://doi.org/10.1145/2591888.2591916Gibson, R., & Cantijoch, M. (2013). Conceptualizing and measuring participation in the age of the internet: Is online political engagement really different to offline? Journal of Politics, 75(3), 701–716. https://doi.org/10.1017/S0022381613000431Gil-García, J. R., Criado, J. I., & Carlos Téllez, J. (2017). Tecnologías de Información y Comunicación en la Administración Pública: Conceptos, Enfoques, Aplicaciones y Resultados. www.infotec.mxGobierno Vasco. (2017). Irekia Eusko Jaurlaritza - Gobierno Vasco. https://www.irekia.euskadi.eusGoldkuhl, G., & Röstlinger, A. (2015). Inter-organisational e-government: From four levels of interoperability to seven dimensions of co-governance. The 12th Scandinavian Workshop on E-Government, 1–15. http://www.vits.org/publikationer/dokument/802.pdfGonzález-Zabala, M. P.; Galvis Lista, E. A.;Sánchez Torres, J. M. (2015). Identificación de factores que afectan el desarrollo de la inclusión digital * Identifying Factors that Affect the Development of Digital Inclusion Identification des facteurs qui affectent le développement de l ’ inclusion numérique. 175–191.onzález-Zabala; Galvis Lista;Sánchez Torres, J. (2015). Identificación de factores que afectan el desarrollo de la inclusión digital. 175–191.Grimmelikhuijsen, S. G., & Feeney, M. K. (2017). Developing and Testing an Integrative Framework for Open Government Adoption in Local Governments. Public Administration Review, 77(4), 579–590. https://doi.org/10.1111/puar.12689Guillamón, M.-D., Ríos, A.-M., Gesuele, B., & Metallo, C. (2016). Factors influencing social media use in local governments: The case of Italy and Spain. Government Information Quarterly, 33(3), 460–471. https://doi.org/10.1016/j.giq.2016.06.005Ha, H., & Jose, J. (2017). Public participation and environmental governance in Singapore. International Journal of Environment, Workplace and Employment, 4(3), 186–204.Hansson, K., & Ekenberg, L. (2014). Deliberation and representation in participatory tools for the public sector. ECIS 2014 Proceedings - 22nd European Conference on Information Systems.Hansson, K., Ludwig, T., & Aitamurto, T. (2019). Capitalizing Relationships: Modes of Participation in Crowdsourcing. Computer Supported Cooperative Work: CSCW: An International Journal, 28(5), 977–1000.Hansson, K., Muller, M., Aitamurto, T., Light, A., Mazarakis, A., Gupta, N., & Ludwig, T. (2016). Toward a typology of participation in crowdwork. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, 26-Februar, 515–521.Harahap, N., & Budi, I. (2016). The use of twitter for government agencies in Indonesia. Proceedings of the International Conferences on ICT, Society, and Human Beings 2016, Web Based Communities and Social Media 2016, Big Data Analytics, Data Mining and Computational Intelligence 2016 and Theory and Practice in Modern Computing 2016 - Part O, 73–80.Heumader, P., Edler, C., Miesenberger, K., & Wolkerstorfer, S. (2018). Requirements engineering for people with cognitive disabilities – Exploring new ways for peer-researchers and developers to cooperate. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10896 LNCS, 439–445.Hung, S. Y., Chang, C. M., & Yu, T. J. (2006). Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system. Government Information Quarterly, 23(1), 97–122. https://doi.org/10.1016/j.giq.2005.11.005IBM. (2019). What is software development? | IBM.Islam, M. (2008). Towards a sustainable e-Participation implementation model. European Journal of EPractice, 5(10).ISO/IEC. (2018). ISO - ISO/IEC 9126-1:2001 - Software engineering — Product quality — Part 1: Quality model.ISO. (2019). ISO - International Organization for StandardizationJamal, M. Al, & Shanab, E. A. (2016). The influence of open government on e-government website: the case of Jordan. International Journal of Electronic Governance, 8(2), 159. https://doi.org/10.1504/IJEG.2016.078131Janssen, M., Wimmer, M. A., & Deljoo, A. (2015). Policy practice and digital science: Integrating complex systems, social simulation and public administration in policy research. In Policy Practice and Digital Science: Integrating Complex Systems, Social Simulation and Public Administration in Policy Research. https://doi.org/10.1007/978-3-319-12784-2Johann, T., & Maalej, W. (2015). Democratic mass participation of users in Requirements Engineering? 256–261. https://doi.org/10.1109/RE.2015.7320433Johannessen, M. R., & Følstad, A. (2014). Political social media sites as public sphere: A case study of the norwegian labour party. Communications of the Association for Information Systems, 34(1), 1067–1096.Johannessen, M. R., & Munkvold, B. E. (2012). Defining the social media IT artefact for eparticipation: An ensemble view. ECIS 2012 - Proceedings of the 20th European Conference on Information Systems.Jung, K. (2018). Mapping community diversity and e-participation in emergency management: Evidence from WebEOC in the city of San Francisco. International Journal of Emergency Management, 14(3), 275–290.Jung, K., Park, S. J., Wu, W.-N., & Park, H. W. (2014). A webometric approach to policy analysis and management using exponential random graph models. Quality and Quantity, 49(2), 581–598. https://doi.org/10.1007/s11135-014-0010-2Kapoor, K. K., Omar, A., & Sivarajah, U. (2017). Enabling multichannel participation through ICT adaptation. International Journal of Electronic Government Research, 13(2), 66–80. https://doi.org/10.4018/IJEGR.2017040104Karkin, N. (2014). Barriers for Sustainable e-Participation Process: The Case of Turkey. Public Administration and Information Technology, 3, 227–243.Kassen, M. (2018). Open data and its intermediaries: a cross-country perspective on participatory movement among independent developers. Knowledge Management Research and Practice, 16(3), 327–342.Khasawneh, R.T., Abu Shamaa, R. A., & Rabayah, W. A. (2014). E-participation: A way for creating public value. In Human Rights and the Impact of ICT in the Public Sphere: Participation, Democracy, and Political Autonomy. https://doi.org/10.4018/978-1-4666-6248-3.ch002Khasawneh, Rawan T, & Abu-Shanab, E. A. (2013). E-Government and Social Media Sites: The Role and Impact. World Journal of Computer Application and Technology, 1(1), 10–17. https://doi.org/10.13189/wjcat.2013.010103Kitchenham, B., Pearl Brereton, O., Budgen, D., Turner, M., Bailey, J., & Linkman, S. (2009). Systematic literature reviews in software engineering – A systematic literature review. Information and Software Technology, 51(1), 7–15. https://doi.org/10.1016/j.infsof.2008.09.009Koussouris, S., Charalabidis, Y., & Askounis, D. (2011). A review of the European Union eParticipation action pilot projects. Transforming Government: People, Process and Policy, 5(1), 8–19.Krishnan, S., Teo, T. S. H., & Lim, J. (2013). E-participation and E-government maturity: A global perspective. In IFIP Advances in Information and Communication Technology (Vol. 402). https://doi.org/10.1007/978-3-642-38862-0_26Krishnan, S., Teo, T. S. H., & Lim, V. K. G. (2012). Contextual factors, e-participation, and E-Government development: Testing a multiple-mediation model. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012.Laosuwan, T., & Ritjareonwattu, S. (2012). An innovative approach to the development of spatial data infrastructures and Web 2.0 technologies. International Journal of Geoinformatics, 8(2), 53–61.Lee, J., & Kim, S. (2014). Active citizen e-participation in local governance: Do individual social capital and e-participation management matter? Proceedings of the Annual Hawaii International Conference on System Sciences, 2044–2053.Leitner, M., & Bonitz, A. (2016). Authentication in the context of e-participation: Current practice, challenges and recommendations. Proceedings - 2016 11th International Conference on Availability, Reliability and Security, ARES 2016, 480–485.Li, S., Hietajärvi, L., Palonen, T., Salmela-Aro, K., & Hakkarainen, K. (2017). Adolescents’ Social Networks: Exploring Different Patterns of Socio-Digital Participation. Scandinavian Journal of Educational Research, 61(3), 255–274.Lin, Y. (2018). A comparison of selected Western and Chinese smart governance: The application of ICT in governmental management, participation and collaboration. Telecommunications Policy. https://doi.org/10.1016/j.telpol.2018.07.003Loukis, E, Charalabidis, Y., & Diamantopoulou, V. (2012). Different digital moderated and nonmoderated mechanisms for public participation. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012, 63–73.Loukis, Euripidis. (2014). Evaluating eparticipation projects and lessons learnt. In Empowering Open and Collaborative Governance: Technologies and Methods for Online Citizen Engagement in Public Policy Making (Vol. 9783642272, pp. 95–115). https://doi.org/10.1007/978-3-642-27219-6_6Lourenço, R. P. (2015). An analysis of open government portals: A perspective of transparency for accountability. Government Information Quarterly, 32(3), 323–332. https://doi.org/10.1016/j.giq.2015.05.006Luciano, E. M., Wiedenhöft, G. C., & Dos Santos, F. P. (2018). Promoting social participation through Digital Governance: Identifying barriers in the Brazilian public administration. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209376Luján-Mora, S., Navarrete, R., & Peñafiel, M. (2014). Egovernment and web accessibility in South America. 2014 1st International Conference on EDemocracy and EGovernment, ICEDEG 2014, 77–82.Maciel, C., Roque, L., & Garcia, A. C. B. (2018). Maturity in decision-making: A method to measure e-participation systems in virtual communities. International Journal of Web Based Communities, 14(4), 395–416.Macintosh, A. (2004). Characterizing e-participation in policy-making. Proceedings of the Hawaii International Conference on System Sciences, 37(C), 1843–1852. https://doi.org/10.1109/hicss.2004.1265300Macintosh, A. (2006). Evaluating How Eparticipation Changes. Communication, 06(Macintosh 2004), 1–16.Macintosh, A., Coleman, S., & Schneeberger, A. (2009). eParticipation: The research gaps. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 5694 LNCS, 1–11. https://doi.org/10.1007/978-3-642-03781-8_1Macintosh, A., Gordon, T. F., & Renton, A. (2009). Providing argument support for E-participation. Journal of Information Technology and Politics, 6(1), 43–59.Macintosh, A., & Whyte, A. (2008). Towards an evaluation framework for eParticipation. Transforming Government: People, Process and Policy, 2(1), 16–30.Mahou-Lago, X. M., & Varela-Álvarez, E. J. (2016). Innovation and Opportunities for Citizen Participation in Spanish Smart Cities. Public Administration and Information Technology, 11, 367–392.Manolopoulos, C., Nakou, P., Panagiotaki, A., Sofotassios, D., Stamatiou, Y., & Spirakis, P. (2008). A step-wise refinement approach for enhancing e-Voting acceptance. ACM International Conference Proceeding Series, 351, 275–280.Manolopoulos, C., Sofotassios, D., Spirakis, P., & Stamatiou, Y. C. (2013). A framework for protecting voters’ privacy in electronic voting procedures. Journal of Cases on Information Technology, 15(2), 1–33. https://doi.org/10.4018/jcit.2013040101Mawela, T., & Ochara, N. M. (2013). Sustainability of E-participation through mobile technologies. ACM International Conference Proceeding Series, 131–143. https://doi.org/10.1145/2513456.2513475Medaglia, R. (2012). EParticipation research: Moving characterization forward (2006-2011). In Government Information Quarterly (Vol. 29, Issue 3, pp. 346–360). https://www.scopus.com/inward/record.uri?eid=2-s2.0-84862533883&doi=10.1016%2Fj.giq.2012.02.010&partnerID=40&md5=ddd876b3bee04bb1f3cbca875074ea0cMedaglia, Ronny, & Andersen, K. N. (2009). The Use of Facebook in National Election Campaigns: Politics as Usual? Lecture Notes in Computer Science, 5694, X, 187 p. https://doi.org/10.1007/978-3-642-03781-8Mehdi, M., Stasiewicz, A., Porwol, L., Lee, D., & Ojo, A. (2014). Synthesizing a criterion for SOA reference architecture to sustain eParticipation. In Communications in Computer and Information Science (Vol. 441). https://doi.org/10.1007/978-3-319-11710-2_4Mendeley. (2019). Mendeley.Menger, F., Morris, J., & Salis, C. (2016). Aphasia in an Internet age: wider perspectives on digital inclusion. Aphasiology, 30(2–3), 112–132.Merhi, M. I., & Koong, K. S. (2013). E-government effectiveness: Assessment of contributing governments’ ICT usage factors. International Journal of Business and Systems Research, 7(1), 1–24. https://doi.org/10.1504/IJBSR.2013.050615Metz, I., Blöchlinger, A., & Varveris, A. (2010). A prototype system for electronic data interchange among registrar’s offices of different states. Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, 26 LNICST, 270–278.Ministerio de Secretaría General de la Presidencia - Chile. (2019). Guía Digital Chile.MINTIC. (2016). Guía para la Implementación de Seguridad de la Información en.Mobini, P., & Hansson, H. (2015). E-participation in higher education: The importance of non-technical factors as identified in the EU-project MyUniversity. Proceedings - Frontiers in Education Conference, FIE, 2015-Febru(February). https://doi.org/10.1109/FIE.2014.7043998Molina Montes, W. A. (2016). Medición de la inclusión digital a través de los servicios de gobierno electrónico en la población rural de Colombia. Caso: municipio de Valledupar.Mora Agudo, leonor; Delgado, María; Rivero, J. (2017). A Proposal of Assessment for Local Government E-Participation. Reforma y Democracia, 2017-Febru(67), 69–94.Moreno Giraldo, C., & Ruiz Zambrano, D. (2016). Modelo de aplicación de la NTC-iSO/IEC 90003 al desarrollo de software de los sistemas de información geográfica. 4–5.Murdaca, A. M., Cuzzocrea, F., Oliva, P., & Larcan, R. (2014). Pedagogical-didactic training for an inclusive didactics: The precision teaching for strengthening of basic and integrating skills in intellectual disabilities. In Educational Technology Use and Design for Improved Learning Opportunities.Murray, T., Stephens, L., Woolf, B. P., Wing, L., Xu, X., & Shrikant, N. (2013). Supporting social deliberative skills online: The effects of reflective scaffolding tools. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8029 LNCS, 313–322.Naranjo-Zolotov, M., Oliveira, T., & Casteleyn, S. (2019). Citizens’ intention to use and recommend e-participation: Drawing upon UTAUT and citizen empowerment. Information Technology and People, 32(2), 364–386.Naranjo-Zolotov, M., Oliveira, T., Casteleyn, S., & Irani, Z. (2019). Continuous usage of e-participation: The role of the sense of virtual community. Government Information Quarterly, 36(3), 536–545.Nasir, M. H. N., & Sahibuddin, S. (2011). Critical success factors for software projects: A comparative study. Scientific Research and Essays, 6(10), 2174–2186.Ntaliani, M., Costopoulou, C., & Karetsos, S. (2017). Investigating the mobile side of e-participation. International Journal of Electronic Governance, 9(3–4), 210–228.O’Reilly, T. (2011). Government as a Platform. Innovations: Technology, Governance, Globalization, 6(1), 13–40. https://doi.org/10.1162/INOV_a_00056Ochara, N. M., Mawela, T., & Odhiambo, J. N. (2016). Citizen resistance to e-government adoption. Proceedings of the European Conference on E-Government, ECEG, 2016-Janua, 122–132.OECD. (2011). OECD Guide to Measuring the Information Society. In OECD Guide to Measuring the Information Society 2011. https://doi.org/10.1787/9789264113541-enOECD. (2016). Recommendation of the Council on Water. OECD Legal Instruments, 17.OECD iLibrary. (2011). Choice Reviews Online, 48(07), 48-3639-48–3639. https://doi.org/10.5860/choice.48-3639Olszowski, R. (2016). E-government 2.0: Web 2.0 in public administration. interdisciplinary postgraduate studies program. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics): Vol. 9934 LNCS. https://doi.org/10.1007/978-3-319-45982-0_6Paganelli, F., & Pecchi, F. (2013). Towards a reference model and a web-based framework for eParticipation services design. Information Resources Management Journal, 26(2), 1–19. https://doi.org/10.4018/irmj.2013040101Panopoulou, E., Tambouris, E., & Tarabanis, K. (2014). Success factors in designing eParticipation initiatives. Information and Organization, 24(4), 195–213. https://doi.org/10.1016/j.infoandorg.2014.08.001Parycek, P., Sachs, M., Sedy, F., & Schossböck, J. (2014). Evaluation of an E-participation project: Lessons learned and success factors from a cross-cultural perspective. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8654).Parycek, P., Sachs, M., Virkar, S., & Krimmer, R. (2017). Voting in E-participation: A set of requirements to support accountability and trust by electoral committees. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10615 LNCS, 42–56.Perez Espes, C., Wimmer, M. A., & Moreno-Jimenez, J. M. (2014). A framework for evaluating the impact of e-participation experiences. Innovation and the Public Sector, 21, 20–29.Perez Perez, L. A. (2016). Metodolog�a para establecer la percepci�n de beneficios o de desventajas acad�micas del uso de redes sociales en educaci�n secundaria. 126. http://www.bdigital.unal.edu.co/56042/Pina, V., Torres, L., & Royo, S. (2017). Comparing online with offline citizen engagement for climate change: Findings from Austria, Germany and Spain. Government Information Quarterly, 34(1), 26–36. https://doi.org/10.1016/j.giq.2016.08.009PMI. (2019). Project Management Institute | PMI.Poorazizi, M. E., Steiniger, S., & Hunter, A. J. S. (2015). A service-oriented architecture to enable participatory planning: an e-planning platform. July. https://doi.org/10.1080/13658816.2015.1008492Pop, D., Moumtzi, V., & Farinos, J. (2014). The good, the bad and the beauty of advertisement for public sector services. Proceedings of the European Conference on E-Government, ECEG, 2014-Janua, 210–218.Porwol, L., Ojo, A., & Breslin, J. (2013). Harnessing the duality of e-participation-social software infrastructure design. ACM International Conference Proceeding Series, 289–298. https://doi.org/10.1145/2591888.2591941Porwol, L, Hassan, I., Ojo, A., & Breslin, J. (2015). Harnessing spontaneous participation on social media - Implementing the knowledge extraction component. ACM International Conference Proceeding Series, 27-30-May-, 333–334.Porwol, L, & Ojo, A. (2017). Barriers and desired affordances of social media based e-Participation - Politicians’ perspectives. ACM International Conference Proceeding Series, Part F1280, 78–86.Porwol, L, Ojo, A., & Breslin, J. (2014a). A semantic deliberation model for e-Participation. Innovation and the Public Sector, 21, 40–50.Porwol, L, Ojo, A., & Breslin, J. (2014b). A semantic model for e-participation - Detailed conceptualization and ontology. ACM International Conference Proceeding Series, 263–272.Porwol, L, Ojo, A., & Breslin, J. G. (2016). An ontology for next generation e-Participation initiatives. Government Information Quarterly, 33(3), 583–594.Porwol, Lukasz, Ojo, A., & Breslin, J. G. (2018). Social Software Infrastructure for e-Participation. Government Information Quarterly, 35(4), S88–S98. https://doi.org/10.1016/j.giq.2016.01.002Pressman, R. (2010). Ingeniería del software - Un enfoque práctico.Proceedings - 2016 International Conference on Software Security and Assurance, ICSSA 2016. (2017). Proceedings - 2016 International Conference on Software Security and Assurance, ICSSA 2016.Prosser, A. (2012). eParticipation - Did we deliver what we promised? Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 7452 LNCS, 10–18.Quintero, D. (2018). Problem Areas in e-Participation (p. 10).Quintero, D. (2019). Metodología para la evaluación de las iniciativas gubernamentales de participación electrónica.Raya Al-Dalou’; Abu-shanab, E. (2013). E-Participation levels and Technologies. The 6th International Conference on Information Technology, May 2013, 1–8.Red de transaparencia y Acceso de la Información. (2014). Directrices – Participación pública y colaboración :Ribeiro, M. M., Cunha, M. A., & Barbosa, A. F. (2018). E-participation, social media and digital gap: Challenges in the Brazilian context. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209373Rose, J., & Sanford, C. (2016). Designing the e-Participation Artifact. March.Sæbø, Ø., Rose, J., & Skiftenes Flak, L. (2008). The shape of eParticipation: Characterizing an emerging research area. Government Information Quarterly, 25(3), 400–428. https://doi.org/10.1016/j.giq.2007.04.007Saldaña, L., & García, J. M. (2013). Diseño, Creación Y Validación De Una Entrevista Para Obtener Datos Biográficos, De Carácter Deportivo- Militar, De Los Militares Que Participaron En Unos Juegos Olímpicos. Journal of Sport and Health Research J Sport Health Res ISSN Journal of Sport and Health Research. Journal of Sport and Health Research J Sport Health Res, 5(52), 157–166Sánchez-Franco, M. J., Martín-Velicia, F. A., & Sanz-Altamira, B. (2011). Post-adoption behaviour, community satisfaction and PCS: An analysis of interaction effects in the tuenti community. WEBIST 2011 - Proceedings of the 7th International Conference on Web Information Systems and Technologies, 459–465.Sánchez-Nielsen, E., Lee, D., Panopoulou, E., Delakorda, S., & Takács, G. (2014). Engaging citizens in policy issues: Multidimensional approach, evidence and lessons learned. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8654).Sánchez-Torres. (2006). Propuesta metodologica para evaluar las politicas publicas de promocion del e-government como campo de aplicacion de la Sociedad de la Informacion .Conceptualizacion y aplicacion empirica en el caso colombiano. 537.Sánchez-Torres. (2019). Dinámica de generación de conocimiento.Sánchez-Torres, J. M., & Miles, I. (2017). The role of future-oriented technology analysis in e-Government: a systematic review. European Journal of Futures Research, 5(1). https://doi.org/10.1007/s40309-017-0131-7Sanford, C., & Rose, J. (2007). Characterizing eParticipation. International Journal of Information Management, 27(6), 406–421. https://doi.org/10.1016/j.ijinfomgt.2007.08.002Santamaría-Philco, A., Cerdá, J. C., Penadés, M. C., Quiroz, P., & Mendoza, D. M. (2016). A trust view for a method to eParticipation life cycle. 2016 3rd International Conference on EDemocracy and EGovernment, ICEDEG 2016, 118–120. https://doi.org/10.1109/ICEDEG.2016.7461707Santamaría-Philco, A., & Wimmer, M. A. (2018). Trust in e-participation: An empirical research on the influencing factors. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209286Santamaría, A., Canós, J. H., & Penadés, M. C. (2014). Un método de soporte a los procesos de participación pública en procesos de decisión. Noveno Congreso de Ciencia y Tecnología, ESPE, 1390–4663, 231–237.Santini, R. M., & Carvalho, H. (2019). The rise of participatory despotism: a systematic review of online platforms for political engagement. Journal of Information, Communication and Ethics in Society.Saraguro-Bravo, R., Puente-Castro, S., Quimba-Herrera, S., Costa-Campuzano, J., & Desiderio-Sanchez, K. (2017). Digital Literacy proposal to improve eParticipation in urban marginal areas. 2017 4th International Conference on EDemocracy and EGovernment, ICEDEG 2017, 269–272. https://doi.org/10.1109/ICEDEG.2017.7962548Scarano, V., Malandrino, D., Baker, M., Détienne, F., Andriessen, J., Pardijs, M., Ojo, A., Hogan, M., Meijer, A., & Ruijer, E. (2017). Fostering citizens’ participation and transparency with social tools and personalization. Public Administration and Information Technology, 32, 197–218. https://doi.org/10.1007/978-3-319-63743-3_8Scherer, S., Liotas, N., Wimmer, M. A., Tambouris, E., & Tarabanis, K. (2010). Interoperability requirements, recommendations and standards in e-participation. In Interoperability in Digital Public Services and Administration: Bridging E-Government and E-Business.Scherer, S., Neuroth, C., Schefbeck, G., & Wimmer, M. A. (2009). Enabling eparticipation of the youth in the public debate on legislation in austria: A critical reflection. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 5694 LNCS, 151–162.Scherer, S., & Wimmer, M. A. (2016). A metamodel for the E-participation reference framework. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 9821 LNCS, 3–16.Scherer, S., & Wimmer, M. A. (2014). Trust in e-participation: Literature review and emerging research needs. ACM International Conference Proceeding Series, 2014-Janua, 61–70. https://doi.org/10.1145/2691195.2691237Scherer, S., Wimmer, M. A., & Ventzke, S. (2010). Hands-on guideline for E-participation initiatives. IFIP Advances in Information and Communication Technology, 334, 49–61.Serov, I., & Leitner, M. (2017). An experimental approach to reputation in E-Participation. Proceedings - 2016 International Conference on Software Security and Assurance, ICSSA 2016, 37–42. https://doi.org/10.1109/ICSSA.2016.14Sieber, R. E., Robinson, P. J., Johnson, P. A., & Corbett, J. M. (2016). Doing Public Participation on the Geospatial Web. Annals of the American Association of Geographers, 106(5), 1030–1046.Slaviero, C., Maciel, C., Alencar, F. B., Santana, E. C., & Souza, P. C. (2010). Designing a platform to facilitate the development of virtual e-participation environments. ACM International Conference Proceeding Series, 385–386. https://doi.org/10.1145/1930321.1930408Sneiders, E., Byungura, J. C., Henkel, M., & Perjons, E. (2017). Potential of language technology to support public organizations and their communication channels in a developing country. ACM International Conference Proceeding Series, Part F1280, 236–244. https://doi.org/10.1145/3047273.3047333Snoeck, M., Crompvoets, J., Habra, N., Simonofski, A., & Vanderose, B. (2017). Reexamining e-participation: systematic literature review on citizen participation in e-government service delivery. AMCIS 2017 - America’s Conference on Information Systems: A Tradition of Innovation, 2017-Augus.Sousa, A. A., Agante, P., Gouveia, L. B., & Abrantes, S. (2018). Liberopinion - a web platform for public participation. ACM International Conference Proceeding Series, 199–208.Spiliotopoulou, L., Charalabidis, Y., Loukis, E. N., & Diamantopoulou, V. (2014). A framework for advanced social media exploitation in government for crowdsourcing. Transforming Government: People, Process and Policy, 8(4), 545–568. https://doi.org/10.1108/TG-01-2014-0002Stieglitz, S., Brockmann, T., & Xuan, L. D. (2012). Usage of social media for political communication. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012.Stortone, S., & De Cindio, F. (2014). BiPart" of participatory budgeting. A software platform for new political practices. In Innovation and the Public Sector (Vol. 21). https://doi.org/10.3233/978-1-61499-429-9-30Su, C., & Wen, R. (2016). Research on software project quality management based on CMMI. Proceedings - 2016 International Conference on Robots and Intelligent System, ICRIS 2016, 381–383. https://doi.org/10.1109/ICRIS.2016.79Susha, I., & Grönlund, T. (2014). Context clues for the stall of the Citizens’ Initiative: Lessons for opening up e-participation development practice. Government Information Quarterly, 31(3), 454–465.Svobodová, L., & Bednarska-Olejniczak, D. (2019). SMART Cities and Applications Used for Communication with Citizens as Part of Sustainable Development: The Czech Local Scene. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 11684 LNAI, 518–529Tambouris, E., Liotas, N., & Tarabanis, K. (2007). A framework for assessing eParticipation projects and tools. Proceedings of the Annual Hawaii International Conference on System Sciences, 1–10. https://doi.org/10.1109/HICSS.2007.13Tambouris, E., Macintosh, A., Wimmer, M., Vedel, T., Lippa, B., Dalakiouridou, E., Parisopoulos, K., Rose, J., & Winkler, R. (2007). Introducing eParticipation. DEMO-Net The Democracy Network. DEMO-Net Booklet Series.Taylor, P., Loukis, E., Wimmer, M., Loukis, E., & Wimmer, M. (2012). A Multi-Method Evaluation of Different Models of Structured Electronic Consultation on Government Policies. December 2014, 37–41. https://doi.org/10.1080/10580530.2012.716990Terán, L. (2015). Enhancing citizens’ participation via recommender systems. In Digital Solutions for Contemporary Democracy and Government.Terán, L., Kaskina, A., & Meier, A. (2016). Maturity model for cognitive cities: Three case studies. Studies in Systems, Decision and Control, 63, 37–59.Thiel, S.-K. (2016a). A review of introducing game elements to e-participation. Proceedings of the 6th International Conference for E-Democracy and Open Government, CeDEM 2016, 3–9.Thiel, S.-K. (2016b). Gamers in public participation: A boon or bane? Influence of attitudes in gamified participation platforms. ACM International Conference Proceeding Series, 229–240.Thiel, S.-K., & Fröhlich, P. (2017). Gamification as motivation to engage in location-based public participation? Lecture Notes in Geoinformation and Cartography, 399–421.Toots, M. (2019). Why E-participation systems fail: The case of Estonia’s Osale.ee. Government Information Quarterly, 36(3), 546–559.UNESCO. (2019). UNESCO Archives - UNESCO Digital Library.United Nation. (2002). Benchmarking E-government: A Global Perspective Assessing the Progress of the UN Member States. United Nations Division for Public Economics and Public Administration and American Society for Public Administration.United Nation. (2003). UN Global E-government Survey 2003. Undesa, 1–114.United Nation. (2018). UNITED NATIONS E-GOVERNMENT SURVEY 2018. https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2018-Survey/E-Government Survey 2018_FINAL for web.pdfUS GOVERNMENT. (1998). NII Cover Page.Vaerst, T., Steffens, T., & Lokaiczyk, R. (2018). Concerns management, E-Government and E-participation: Experiences and findings from Germany. In E-Planning and Collaboration: Concepts, Methodologies, Tools, and Applications (Vols. 3–3).Van Meerkerk, I. (2019). Top-down versus bottom-up pathways to collaboration between governments and citizens: reflecting on different participation traps. Collaboration in Public Service Delivery, September. https://doi.org/10.4337/9781788978583Veletsianos, G., Kimmons, R., Shaw, A., Pasquini, L., & Woodward, S. (2017). Selective openness, branding, broadcasting, and promotion: Twitter use in Canada’s public universities. Educational Media International, 54(1), 1–19.Vicente, M. R., & Novo, A. (2014). An empirical analysis of e-participation. The role of social networks and e-government over citizens’ online engagement. Government Information Quarterly, 31(3), 379–387. https://doi.org/10.1016/j.giq.2013.12.006VILLANES, E. J. B. (2015). Método Para La Evaluación De Calidad De Software. Universidad San Martin De Porres.von der Gracht, H. A. (2012). Consensus measurement in Delphi studies. Review and implications for future quality assurance. Technological Forecasting and Social Change, 79(8), 1525–1536. https://doi.org/10.1016/j.techfore.2012.04.013Wahid, F., & Sæbø, Ø. (2015). Affordances and effects of promoting eparticipation through social media. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9249). https://doi.org/10.1007/978-3-319-22500-5_1Wang, X., & Liu, Z. (2019). Online engagement in social media: A cross-cultural comparison. Computers in Human Behavior, 97, 137–150Web of Science. (2018).Wehn, U., Collins, K., Anema, K., Basco-Carrera, L., & Lerebours, A. (2018). Stakeholder engagement in water governance as social learning: lessons from practice. Water International, 43(1), 34–59.Wehn, U., & Evers, J. (2015). The social innovation potential of ICT-enabled citizen observatories to increase eParticipation in local flood risk management. Technology in Society, 42, 187–198. https://doi.org/10.1016/j.techsoc.2015.05.002Xenakis, A., & Loukis, E. (2010). An investigation of the use of structured e-forum for enhancing e-participation in parliaments. International Journal of Electronic Governance, 3(2), 134–147.Yu, C.-C. (2016). A value-centric business model framework for managing open data applications. Journal of Organizational Computing and Electronic Commerce, 26(1–2), 80–115.Zhang, L., Wei, Y., & Wang, H. (2004). Government Informatization: A Case Study. Hawke Research Institute Working Paper Series, 190(27), 1–31. https://doi.org/10.1002/sresZheng, Y. (2017). Explaining Citizens’ E-Participation Usage: Functionality of E-Participation Applications. Administration and Society, 49(3), 423–442. https://doi.org/10.1177/0095399715593313Zheng, Y., & Schachter, H. L. (2018). The Impact of Administrator Willingness on Website E-Participation: Some Evidence from Municipalities. Public Performance and Management Review, 41(1), 1–21. https://doi.org/10.1080/15309576.2017.1400988olotov, M. N., Oliveira, T., & Casteleyn, S. (2018). Continued intention to use online participatory budgeting: The effect of empowerment and habit. ACM International Conference Proceeding Series, 209–216.Zwattendorfer, B., Hillebold, C., & Teufl, P. (2013). Secure and privacy-preserving proxy voting system. Proceedings - 2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013, 472–477.EstudiantesGrupos comunitariosInvestigadoresMaestrosPúblico generalResponsables políticosORIGINAL1018448035.2021.pdf1018448035.2021.pdfTesis de Maestría en Ingeniería - Ingeniería de Sistemas y Computaciónapplication/pdf2782715https://repositorio.unal.edu.co/bitstream/unal/80879/3/1018448035.2021.pdfe6e11159a9fd187e01a0cd60af3a2b7cMD53LICENSElicense.txtlicense.txttext/plain; charset=utf-84074https://repositorio.unal.edu.co/bitstream/unal/80879/4/license.txt8153f7789df02f0a4c9e079953658ab2MD54THUMBNAIL1018448035.2021.pdf.jpg1018448035.2021.pdf.jpgGenerated Thumbnailimage/jpeg4680https://repositorio.unal.edu.co/bitstream/unal/80879/5/1018448035.2021.pdf.jpgf82c1ddbe8a5ea18e966ad80ad03ea39MD55unal/80879oai:repositorio.unal.edu.co:unal/808792023-07-31 23:04:39.194Repositorio Institucional Universidad Nacional de Colombiarepositorio_nal@unal.edu.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