A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university
This paper presents a simulation model for the optimization of assistants’ and technicians’ engagement in a university teaching process. This model enables us to obtain the values of important parameters for the analysis of the process; even in the case of complex processes at large university depar...
- Autores:
-
Lebl, Aleksandar
Mitic, Dragan
Perisic, Djurdje
Todorovic, Branislav M.
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2016
- Institución:
- Universidad Nacional de Colombia
- Repositorio:
- Universidad Nacional de Colombia
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.unal.edu.co:unal/67617
- Acceso en línea:
- https://repositorio.unal.edu.co/handle/unal/67617
http://bdigital.unal.edu.co/68646/
- Palabra clave:
- 62 Ingeniería y operaciones afines / Engineering
Education
teaching process optimization
queueing system
simulation model
unwanted states
Educación
optimización de procesos de enseñanza
sistema de colas
modelo de simulación
estados no deseados
- Rights
- openAccess
- License
- Atribución-NoComercial 4.0 Internacional
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A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university |
| title |
A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university |
| spellingShingle |
A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university 62 Ingeniería y operaciones afines / Engineering Education teaching process optimization queueing system simulation model unwanted states Educación optimización de procesos de enseñanza sistema de colas modelo de simulación estados no deseados |
| title_short |
A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university |
| title_full |
A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university |
| title_fullStr |
A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university |
| title_full_unstemmed |
A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university |
| title_sort |
A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university |
| dc.creator.fl_str_mv |
Lebl, Aleksandar Mitic, Dragan Perisic, Djurdje Todorovic, Branislav M. |
| dc.contributor.author.spa.fl_str_mv |
Lebl, Aleksandar Mitic, Dragan Perisic, Djurdje Todorovic, Branislav M. |
| dc.subject.ddc.spa.fl_str_mv |
62 Ingeniería y operaciones afines / Engineering |
| topic |
62 Ingeniería y operaciones afines / Engineering Education teaching process optimization queueing system simulation model unwanted states Educación optimización de procesos de enseñanza sistema de colas modelo de simulación estados no deseados |
| dc.subject.proposal.spa.fl_str_mv |
Education teaching process optimization queueing system simulation model unwanted states Educación optimización de procesos de enseñanza sistema de colas modelo de simulación estados no deseados |
| description |
This paper presents a simulation model for the optimization of assistants’ and technicians’ engagement in a university teaching process. This model enables us to obtain the values of important parameters for the analysis of the process; even in the case of complex processes at large university departments, which cannot be easily analyzed using analytical methods. In the case when the number of technicians available is not sufficient to process all generated requests of professors and assistants, the assistants take over the processing of the requests, which cannot be processed immediately by the technicians. The characteristics of the system are compared for three different situations: when all technicians are processing the requests of all assistants and all professors; when technicians and assistants are separated in smaller groups; and when the technicians are processing only the requests of the professors and the assistants from their group. |
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2016 |
| dc.date.issued.spa.fl_str_mv |
2016-05-01 |
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2019-07-03T04:41:17Z |
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2019-07-03T04:41:17Z |
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Artículo de revista |
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http://purl.org/coar/resource_type/c_2df8fbb1 |
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info:eu-repo/semantics/article |
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http://purl.org/coar/resource_type/c_6501 |
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ISSN: 2248-8723 |
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https://repositorio.unal.edu.co/handle/unal/67617 |
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http://bdigital.unal.edu.co/68646/ |
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ISSN: 2248-8723 |
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https://repositorio.unal.edu.co/handle/unal/67617 http://bdigital.unal.edu.co/68646/ |
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spa |
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spa |
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https://revistas.unal.edu.co/index.php/ingeinv/article/view/54210 |
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Universidad Nacional de Colombia Revistas electrónicas UN Ingeniería e Investigación Ingeniería e Investigación |
| dc.relation.references.spa.fl_str_mv |
Lebl, Aleksandar and Mitic, Dragan and Perisic, Djurdje and Todorovic, Branislav M. (2016) A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university. Ingeniería e Investigación, 36 (2). pp. 35-42. ISSN 2248-8723 |
| dc.rights.spa.fl_str_mv |
Derechos reservados - Universidad Nacional de Colombia |
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http://purl.org/coar/access_right/c_abf2 |
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Atribución-NoComercial 4.0 Internacional |
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Atribución-NoComercial 4.0 Internacional Derechos reservados - Universidad Nacional de Colombia http://creativecommons.org/licenses/by-nc/4.0/ http://purl.org/coar/access_right/c_abf2 |
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Universidad Nacional de Colombia - Sede Bogotá - Facultad de Ingeniería |
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Atribución-NoComercial 4.0 InternacionalDerechos reservados - Universidad Nacional de Colombiahttp://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Lebl, Aleksandarc1a12f1a-6eb0-45b6-a400-ac524dc358b3300Mitic, Draganc846233e-d78e-4c89-bc41-b4c495ee62ef300Perisic, Djurdjee1f2b8cd-01f4-4384-b0d1-b05b98c036b0300Todorovic, Branislav M.7d244ce8-ea1f-45b4-963d-6cbde969fccd3002019-07-03T04:41:17Z2019-07-03T04:41:17Z2016-05-01ISSN: 2248-8723https://repositorio.unal.edu.co/handle/unal/67617http://bdigital.unal.edu.co/68646/This paper presents a simulation model for the optimization of assistants’ and technicians’ engagement in a university teaching process. This model enables us to obtain the values of important parameters for the analysis of the process; even in the case of complex processes at large university departments, which cannot be easily analyzed using analytical methods. In the case when the number of technicians available is not sufficient to process all generated requests of professors and assistants, the assistants take over the processing of the requests, which cannot be processed immediately by the technicians. The characteristics of the system are compared for three different situations: when all technicians are processing the requests of all assistants and all professors; when technicians and assistants are separated in smaller groups; and when the technicians are processing only the requests of the professors and the assistants from their group.En este trabajo se presenta un modelo de simulación para la optimización de la participación de asistentes y técnicos en el proceso de enseñanza de una universidad. Este modelo nos permite obtener los valores de los parámetros importantes para el análisis del proceso, incluso en el caso de un proceso complejo en departamentos de universidades grandes, que no se puede analizar fácilmente utilizando métodos analíticos. Si los técnicos disponibles no son suficientes para procesar todas las solicitudes generadas por profesores y asistentes, los asistentes asumen el control la tramitación de las solicitudes, que no pueden ser procesadas inmediatamente por los técnicos. Se lleva a cabo una comparación de las características del sistema para tres situaciones diferentes: cuando los técnicos están procesando las peticiones de todos los asistentes y los profesores; cuando los técnicos y asistentes se separan en grupos más pequeños; y cuando los técnicos están procesando sólo las peticiones de los profesores y los asistentes de su grupo.application/pdfspaUniversidad Nacional de Colombia - Sede Bogotá - Facultad de Ingenieríahttps://revistas.unal.edu.co/index.php/ingeinv/article/view/54210Universidad Nacional de Colombia Revistas electrónicas UN Ingeniería e InvestigaciónIngeniería e InvestigaciónLebl, Aleksandar and Mitic, Dragan and Perisic, Djurdje and Todorovic, Branislav M. (2016) A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university. Ingeniería e Investigación, 36 (2). pp. 35-42. ISSN 2248-872362 Ingeniería y operaciones afines / EngineeringEducationteaching process optimizationqueueing systemsimulation modelunwanted statesEducaciónoptimización de procesos de enseñanzasistema de colasmodelo de simulaciónestados no deseadosA simulation model of assistants’ and technicians’ engagement in processing generated requests at a universityArtículo de revistainfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85Texthttp://purl.org/redcol/resource_type/ARTORIGINAL54210-303222-2-PB.pdfapplication/pdf1098776https://repositorio.unal.edu.co/bitstream/unal/67617/1/54210-303222-2-PB.pdfbebdbfca91b24afe0fb45da8cd2a55d7MD51THUMBNAIL54210-303222-2-PB.pdf.jpg54210-303222-2-PB.pdf.jpgGenerated Thumbnailimage/jpeg8376https://repositorio.unal.edu.co/bitstream/unal/67617/2/54210-303222-2-PB.pdf.jpg628c15e416ca093c52f5297f67eafc0eMD52unal/67617oai:repositorio.unal.edu.co:unal/676172024-05-22 23:33:59.408Repositorio Institucional Universidad Nacional de Colombiarepositorio_nal@unal.edu.co |