Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997

Objectives :To identify, from a user's perspective, the satisfaction and opportunity of the health care services in Colombia and the reasons for not using them, in order to determine the achievements in health care quality since the promulgation of Law 100 of 1993. Methods: The results of the h...

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Autores:
Velandia S., Freddy
Ardón C., Nelson
Jara, María I.
Cárdenas M., José M.
Pérez A., Nicolás
Tipo de recurso:
Article of journal
Fecha de publicación:
2003
Institución:
Universidad Nacional de Colombia
Repositorio:
Universidad Nacional de Colombia
Idioma:
spa
OAI Identifier:
oai:repositorio.unal.edu.co:unal/31790
Acceso en línea:
https://repositorio.unal.edu.co/handle/unal/31790
http://bdigital.unal.edu.co/21870/
Palabra clave:
Satisfacción del paciente
sistema de salud
calidad de la atención de Salud
Patient satisfaction
healthcare system
quality of health care
Rights
openAccess
License
Atribución-NoComercial 4.0 Internacional
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oai_identifier_str oai:repositorio.unal.edu.co:unal/31790
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network_name_str Universidad Nacional de Colombia
repository_id_str
dc.title.spa.fl_str_mv Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
title Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
spellingShingle Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
Satisfacción del paciente
sistema de salud
calidad de la atención de Salud
Patient satisfaction
healthcare system
quality of health care
title_short Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
title_full Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
title_fullStr Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
title_full_unstemmed Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
title_sort Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997
dc.creator.fl_str_mv Velandia S., Freddy
Ardón C., Nelson
Jara, María I.
Cárdenas M., José M.
Pérez A., Nicolás
dc.contributor.author.spa.fl_str_mv Velandia S., Freddy
Ardón C., Nelson
Jara, María I.
Cárdenas M., José M.
Pérez A., Nicolás
dc.subject.proposal.spa.fl_str_mv Satisfacción del paciente
sistema de salud
calidad de la atención de Salud
Patient satisfaction
healthcare system
quality of health care
topic Satisfacción del paciente
sistema de salud
calidad de la atención de Salud
Patient satisfaction
healthcare system
quality of health care
description Objectives :To identify, from a user's perspective, the satisfaction and opportunity of the health care services in Colombia and the reasons for not using them, in order to determine the achievements in health care quality since the promulgation of Law 100 of 1993. Methods: The results of the home questionnaire of the National survey on Quality of Life carried out by the National Administrative Statistics department during the second semester of 1997, with a sub-sample of 10 016 homes, representing the country's population (39 824 424 inhabitants), were analyzed. Only the variables pertinent to the research purpose were used, assigning new codes for them in order to allow performing the planned analyses. Results: Opportunity and quality of the health care services were well evaluated by a part of the Colombian population. Some of the factors which determine variations in the evaluations of quality and opportunity, as well as the reasons for not using the health cares services, were determined. 64,7 % of the people not using the health care services mentioned reasons associated with quality problems. Amongst the most important, were those related to accessibility: long distance to the health care provider, lack of money and lack of credibility in the health agents. Conclusions: The problems in the quality of the Social Security Services are greater than is usually considered. On the other hand, factors associated with the opportunity, quality (satisfaction) and reasons for not using health care services were identified.
publishDate 2003
dc.date.issued.spa.fl_str_mv 2003
dc.date.accessioned.spa.fl_str_mv 2019-06-26T14:47:28Z
dc.date.available.spa.fl_str_mv 2019-06-26T14:47:28Z
dc.type.spa.fl_str_mv Artículo de revista
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dc.relation.ispartof.spa.fl_str_mv Universidad Nacional de Colombia Revistas electrónicas UN Revista de Salud Pública
Revista de Salud Pública
dc.relation.ispartofseries.none.fl_str_mv Journal of Public Health; Vol. 5, núm. 1 (2003); 46 -58 Revista de Salud Pública; Vol. 5, núm. 1 (2003); 46 -58 0124-0064
dc.relation.references.spa.fl_str_mv Velandia S., Freddy and Ardón C., Nelson and Jara, María I. and Cárdenas M., José M. and Pérez A., Nicolás (2003) Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997. Journal of Public Health; Vol. 5, núm. 1 (2003); 46 -58 Revista de Salud Pública; Vol. 5, núm. 1 (2003); 46 -58 0124-0064 .
dc.rights.spa.fl_str_mv Derechos reservados - Universidad Nacional de Colombia
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dc.rights.license.spa.fl_str_mv Atribución-NoComercial 4.0 Internacional
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dc.publisher.spa.fl_str_mv Revista de Salud Pública
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spelling Atribución-NoComercial 4.0 InternacionalDerechos reservados - Universidad Nacional de Colombiahttp://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Velandia S., Freddyed2994c1-7a4e-47b4-8986-84dd7ef64d36300Ardón C., Nelson26ba7be8-6b12-4356-b784-59a9aafd1c68300Jara, María I.7025b557-56e6-468a-a409-4db51cf55fde300Cárdenas M., José M.4dcf9ccf-c90a-45cf-aed5-b04f500ea822300Pérez A., Nicolás8ca968ea-4a9d-4d0e-937c-bdcbf95367673002019-06-26T14:47:28Z2019-06-26T14:47:28Z2003https://repositorio.unal.edu.co/handle/unal/31790http://bdigital.unal.edu.co/21870/Objectives :To identify, from a user's perspective, the satisfaction and opportunity of the health care services in Colombia and the reasons for not using them, in order to determine the achievements in health care quality since the promulgation of Law 100 of 1993. Methods: The results of the home questionnaire of the National survey on Quality of Life carried out by the National Administrative Statistics department during the second semester of 1997, with a sub-sample of 10 016 homes, representing the country's population (39 824 424 inhabitants), were analyzed. Only the variables pertinent to the research purpose were used, assigning new codes for them in order to allow performing the planned analyses. Results: Opportunity and quality of the health care services were well evaluated by a part of the Colombian population. Some of the factors which determine variations in the evaluations of quality and opportunity, as well as the reasons for not using the health cares services, were determined. 64,7 % of the people not using the health care services mentioned reasons associated with quality problems. Amongst the most important, were those related to accessibility: long distance to the health care provider, lack of money and lack of credibility in the health agents. Conclusions: The problems in the quality of the Social Security Services are greater than is usually considered. On the other hand, factors associated with the opportunity, quality (satisfaction) and reasons for not using health care services were identified.Objetivos: Identificar, desde la perspectiva del usuario, la satisfacción y la oportunidad de los servicios de atención médica en Colombia y las razones para no usarlos, buscando determinar los logros alcanzados en materia de calidad desde la promulgación de la Ley 100 de 1993. Métodos: Se analizaron los resultados del formulario de hogares de la Encuesta Nacional de Calidad de Vida del Departamento Administrativo Nacional de Estadística-DANE, realizada durante el segundo semestre de 1997, con una submuestra de 10 016 hogares, representativa de la población total del país (39 824 424 habitantes). Se utilizaron únicamente las variables pertinentes para la investigación, asignándoles nuevos códigos que permitieran efectuar los análisis previstos. Resultados: La oportunidad y la calidad de los servicios de atención fueron bien evaluadas por parte de la población colombiana. Así mismo, se identificaron algunos factores que determinan las variaciones en las evaluaciones de la oportunidad y de la calidad, lo mismo que en las razones para no utilizar los servicios de atención médica. En relación a las razones de no uso de los servicios, se encontró que 64,7 % de la población que no utilizó los servicios de atención médica, mencionó "razones" que se asocian con problemas de calidad. Entre las más importantes, se encontraron las relacionadas con la accesibilidad: larga distancia hasta el oferente, falta de dinero y falta de credibilidad en los agentes de salud. Conclusiones: Se logró establecer que los problemas de la calidad de los servicios en la Seguridad Social pueden ser mayores de lo que se cree. De otra parte, se identificaron factores asociados con la oportunidad, la calidad (satisfacción) y las razones de no uso de los servicios de atención.application/pdfspaRevista de Salud Públicahttp://revistas.unal.edu.co/index.php/revsaludpublica/article/view/18399Universidad Nacional de Colombia Revistas electrónicas UN Revista de Salud PúblicaRevista de Salud PúblicaJournal of Public Health; Vol. 5, núm. 1 (2003); 46 -58 Revista de Salud Pública; Vol. 5, núm. 1 (2003); 46 -58 0124-0064Velandia S., Freddy and Ardón C., Nelson and Jara, María I. and Cárdenas M., José M. and Pérez A., Nicolás (2003) Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997. Journal of Public Health; Vol. 5, núm. 1 (2003); 46 -58 Revista de Salud Pública; Vol. 5, núm. 1 (2003); 46 -58 0124-0064 .Opportunity, satisfaction and reasons for not using the health services in colombia, according to the quality of life survey, dane 1997Artículo de revistainfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85Texthttp://purl.org/redcol/resource_type/ARTSatisfacción del pacientesistema de saludcalidad de la atención de SaludPatient satisfactionhealthcare systemquality of health careORIGINAL18399-61515-1-PB.pdfapplication/pdf192414https://repositorio.unal.edu.co/bitstream/unal/31790/1/18399-61515-1-PB.pdf1c47e01f525daf49b75c71e210bd7bd4MD51THUMBNAIL18399-61515-1-PB.pdf.jpg18399-61515-1-PB.pdf.jpgGenerated Thumbnailimage/jpeg6411https://repositorio.unal.edu.co/bitstream/unal/31790/2/18399-61515-1-PB.pdf.jpg1c9775e44204d6102210dae9e8d5b6edMD52unal/31790oai:repositorio.unal.edu.co:unal/317902022-12-03 23:03:05.431Repositorio Institucional Universidad Nacional de Colombiarepositorio_nal@unal.edu.co