Contribution of the analysis of technical efficiency to the improvement of the management of services

The technical efficiency measures the ability that a system offers at maximizing the result restricted to budgetary restrictions. This article offers formal methods to quantify the technical efficiency in health systems and the influences of organizational structures and internal processes in the ob...

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Autores:
López-Berzosa, David
De Pablos-Heredero, Carmen
Fernandez-Renedo, Carlos
Tipo de recurso:
Article of journal
Fecha de publicación:
2015
Institución:
Universidad Nacional de Colombia
Repositorio:
Universidad Nacional de Colombia
Idioma:
spa
OAI Identifier:
oai:repositorio.unal.edu.co:unal/60707
Acceso en línea:
https://repositorio.unal.edu.co/handle/unal/60707
http://bdigital.unal.edu.co/59039/
Palabra clave:
62 Ingeniería y operaciones afines / Engineering
health services
technical efficiency
Baldrige indicators
donation
transplant
quality
service
processes.
Rights
openAccess
License
Atribución-NoComercial 4.0 Internacional
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repository_id_str
spelling Atribución-NoComercial 4.0 InternacionalDerechos reservados - Universidad Nacional de Colombiahttp://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2López-Berzosa, David1b6d0207-9df6-442c-9e79-6924a185a125300De Pablos-Heredero, Carmen4e4dc41c-09e0-4bfd-a70a-f8a942bf931d300Fernandez-Renedo, Carlos67f6a49d-6396-480e-b269-6ca3c195cd823002019-07-02T18:55:53Z2019-07-02T18:55:53Z2015-05-01ISSN: 2346-2183https://repositorio.unal.edu.co/handle/unal/60707http://bdigital.unal.edu.co/59039/The technical efficiency measures the ability that a system offers at maximizing the result restricted to budgetary restrictions. This article offers formal methods to quantify the technical efficiency in health systems and the influences of organizational structures and internal processes in the observed technical efficiency are also analyzed. The empirical analysis is focused on the quality of donation and transplant services. The results show a positive relationship between the levels related to quality indicators and the observed technical efficiency in the donation and transplant units of the 11 analyzed hospitals. This way it is possible to conclude that high levels in the quality indexes are a necessary condition to reach an increased level of the service offered.application/pdfspaUniversidad Nacional de Colombia (Sede Medellín). Facultad de Minas.https://revistas.unal.edu.co/index.php/dyna/article/view/44455Universidad Nacional de Colombia Revistas electrónicas UN DynaDynaLópez-Berzosa, David and De Pablos-Heredero, Carmen and Fernandez-Renedo, Carlos (2015) Contribution of the analysis of technical efficiency to the improvement of the management of services. DYNA, 82 (191). pp. 176-182. ISSN 2346-218362 Ingeniería y operaciones afines / Engineeringhealth servicestechnical efficiencyBaldrige indicatorsdonationtransplantqualityserviceprocesses.Contribution of the analysis of technical efficiency to the improvement of the management of servicesArtículo de revistainfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85Texthttp://purl.org/redcol/resource_type/ARTORIGINAL44455-250869-1-PB.pdfapplication/pdf1063522https://repositorio.unal.edu.co/bitstream/unal/60707/1/44455-250869-1-PB.pdf14fdda385f994d2384bf79cc7c90995dMD51THUMBNAIL44455-250869-1-PB.pdf.jpg44455-250869-1-PB.pdf.jpgGenerated Thumbnailimage/jpeg9097https://repositorio.unal.edu.co/bitstream/unal/60707/2/44455-250869-1-PB.pdf.jpge6f11642d59c5b0c51aec867a9dcfb69MD52unal/60707oai:repositorio.unal.edu.co:unal/607072024-04-14 23:11:39.0Repositorio Institucional Universidad Nacional de Colombiarepositorio_nal@unal.edu.co
dc.title.spa.fl_str_mv Contribution of the analysis of technical efficiency to the improvement of the management of services
title Contribution of the analysis of technical efficiency to the improvement of the management of services
spellingShingle Contribution of the analysis of technical efficiency to the improvement of the management of services
62 Ingeniería y operaciones afines / Engineering
health services
technical efficiency
Baldrige indicators
donation
transplant
quality
service
processes.
title_short Contribution of the analysis of technical efficiency to the improvement of the management of services
title_full Contribution of the analysis of technical efficiency to the improvement of the management of services
title_fullStr Contribution of the analysis of technical efficiency to the improvement of the management of services
title_full_unstemmed Contribution of the analysis of technical efficiency to the improvement of the management of services
title_sort Contribution of the analysis of technical efficiency to the improvement of the management of services
dc.creator.fl_str_mv López-Berzosa, David
De Pablos-Heredero, Carmen
Fernandez-Renedo, Carlos
dc.contributor.author.spa.fl_str_mv López-Berzosa, David
De Pablos-Heredero, Carmen
Fernandez-Renedo, Carlos
dc.subject.ddc.spa.fl_str_mv 62 Ingeniería y operaciones afines / Engineering
topic 62 Ingeniería y operaciones afines / Engineering
health services
technical efficiency
Baldrige indicators
donation
transplant
quality
service
processes.
dc.subject.proposal.spa.fl_str_mv health services
technical efficiency
Baldrige indicators
donation
transplant
quality
service
processes.
description The technical efficiency measures the ability that a system offers at maximizing the result restricted to budgetary restrictions. This article offers formal methods to quantify the technical efficiency in health systems and the influences of organizational structures and internal processes in the observed technical efficiency are also analyzed. The empirical analysis is focused on the quality of donation and transplant services. The results show a positive relationship between the levels related to quality indicators and the observed technical efficiency in the donation and transplant units of the 11 analyzed hospitals. This way it is possible to conclude that high levels in the quality indexes are a necessary condition to reach an increased level of the service offered.
publishDate 2015
dc.date.issued.spa.fl_str_mv 2015-05-01
dc.date.accessioned.spa.fl_str_mv 2019-07-02T18:55:53Z
dc.date.available.spa.fl_str_mv 2019-07-02T18:55:53Z
dc.type.spa.fl_str_mv Artículo de revista
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format http://purl.org/coar/resource_type/c_6501
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dc.identifier.issn.spa.fl_str_mv ISSN: 2346-2183
dc.identifier.uri.none.fl_str_mv https://repositorio.unal.edu.co/handle/unal/60707
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identifier_str_mv ISSN: 2346-2183
url https://repositorio.unal.edu.co/handle/unal/60707
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dc.language.iso.spa.fl_str_mv spa
language spa
dc.relation.spa.fl_str_mv https://revistas.unal.edu.co/index.php/dyna/article/view/44455
dc.relation.ispartof.spa.fl_str_mv Universidad Nacional de Colombia Revistas electrónicas UN Dyna
Dyna
dc.relation.references.spa.fl_str_mv López-Berzosa, David and De Pablos-Heredero, Carmen and Fernandez-Renedo, Carlos (2015) Contribution of the analysis of technical efficiency to the improvement of the management of services. DYNA, 82 (191). pp. 176-182. ISSN 2346-2183
dc.rights.spa.fl_str_mv Derechos reservados - Universidad Nacional de Colombia
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.license.spa.fl_str_mv Atribución-NoComercial 4.0 Internacional
dc.rights.uri.spa.fl_str_mv http://creativecommons.org/licenses/by-nc/4.0/
dc.rights.accessrights.spa.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv Atribución-NoComercial 4.0 Internacional
Derechos reservados - Universidad Nacional de Colombia
http://creativecommons.org/licenses/by-nc/4.0/
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.mimetype.spa.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv Universidad Nacional de Colombia (Sede Medellín). Facultad de Minas.
institution Universidad Nacional de Colombia
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repository.name.fl_str_mv Repositorio Institucional Universidad Nacional de Colombia
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