Pre-conceptual-schema-based patterns for deriving key performance indicators from strategic objectives

Performance measurement is crucial for achieving business success. Moreover, such success is also related to the fulfillment of the organizational strategic objectives. Hence, an adequate determination of relevant performance indicators—or key performance indicators (KPIs)—and their relationships to organizational objectives is needed. Even though several approaches for treating KPIs and objective-KPI relationships have been proposed, they exhibit some drawbacks associated with the lack of reusability and traceability. We attempt to fill this gap by proposing a set of patterns based on pre-conceptual schemas for supporting the systematic derivation of KPIs and their relationships to organizational objectives. In this way, the proposed patterns guarantee a reusable and traceable derivation process of a set of candidate KPIs from organizational strategic objectives. Lastly, we provide a lab study in order to illustrate the usefulness of this proposal.

• Autores: Zapata Jaramillo, Carlos Mario; Castro Rojas, Luis Fernando
• Tipo de recurso: Article of journal
• Fecha de publicación: 2017
• Institución: Universidad Nacional de Colombia
• Repositorio: Universidad Nacional de Colombia
• Idioma: spa
• OAI Identifier: oai:repositorio.unal.edu.co:unal/67580
• Acceso en línea: https://repositorio.unal.edu.co/handle/unal/67580; http://bdigital.unal.edu.co/68609/
• Palabra clave: 62 Ingeniería y operaciones afines / Engineering; Pattern; strategic objective; key performance indicator; pre-conceptual schemas; Patrón; objetivo estratégico; indicador clave de desempeño; esquemas preconceptuales
• Rights: openAccess
• License: Atribución-NoComercial 4.0 Internacional