Application of structural equation and servqual in a health service
The aim of this contribution is to check the relationship between the dimensions of the overall operational quality perceived by users; by the sensitivity of the services, since constantly checked daily and the particular characteristics in operation. Also, illustrate the behavior and benefits of st...
- Autores:
-
Zapata-Gómez, Amparo
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2014
- Institución:
- Universidad Nacional de Colombia
- Repositorio:
- Universidad Nacional de Colombia
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.unal.edu.co:unal/48952
- Acceso en línea:
- https://repositorio.unal.edu.co/handle/unal/48952
http://bdigital.unal.edu.co/42409/
- Palabra clave:
- Quality
structural equation
service
servqual.
- Rights
- openAccess
- License
- Atribución-NoComercial 4.0 Internacional
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Atribución-NoComercial 4.0 InternacionalDerechos reservados - Universidad Nacional de Colombiahttp://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Zapata-Gómez, Amparo33fb2f17-65d5-4a8b-bda3-e43f28b5d25e3002019-06-29T08:15:14Z2019-06-29T08:15:14Z2014-08-26https://repositorio.unal.edu.co/handle/unal/48952http://bdigital.unal.edu.co/42409/The aim of this contribution is to check the relationship between the dimensions of the overall operational quality perceived by users; by the sensitivity of the services, since constantly checked daily and the particular characteristics in operation. Also, illustrate the behavior and benefits of structural equations and model servqual in organizations that seek to provide a service that builds competitive advantage through the adoption of tools aimed at improving the quality of their processes and improve the level of performance against users. The research was conducted from the author's interest to achieve greater applicability of these in the companies providing health services in of Manizales (Colombia), which has not been studied so far and are not major bibliographical reference reports on it, something that makes it a topic of interest.application/pdfspaUniversidad Nacional de Colombia Sede Medellínhttp://revistas.unal.edu.co/index.php/dyna/article/view/39803Universidad Nacional de Colombia Revistas electrónicas UN DynaDynaDyna; Vol. 81, núm. 186 (2014); 166-174 DYNA; Vol. 81, núm. 186 (2014); 166-174 2346-2183 0012-7353Zapata-Gómez, Amparo (2014) Application of structural equation and servqual in a health service. Dyna; Vol. 81, núm. 186 (2014); 166-174 DYNA; Vol. 81, núm. 186 (2014); 166-174 2346-2183 0012-7353 .Application of structural equation and servqual in a health serviceArtículo de revistainfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85Texthttp://purl.org/redcol/resource_type/ARTQualitystructural equationserviceservqual.ORIGINAL39803-217179-1-PB.pdfapplication/pdf1009017https://repositorio.unal.edu.co/bitstream/unal/48952/1/39803-217179-1-PB.pdf41fbc74a6132f3f13ccc270f0b72a727MD5139803-177653-1-SP.docapplication/msword33792https://repositorio.unal.edu.co/bitstream/unal/48952/2/39803-177653-1-SP.doc26b134318fd37b50f2afb015433c4001MD52THUMBNAIL39803-217179-1-PB.pdf.jpg39803-217179-1-PB.pdf.jpgGenerated Thumbnailimage/jpeg9429https://repositorio.unal.edu.co/bitstream/unal/48952/3/39803-217179-1-PB.pdf.jpg52451c74c41ce93e3c6d9a19b17298e0MD53unal/48952oai:repositorio.unal.edu.co:unal/489522023-11-05 23:20:12.127Repositorio Institucional Universidad Nacional de Colombiarepositorio_nal@unal.edu.co |
| dc.title.spa.fl_str_mv |
Application of structural equation and servqual in a health service |
| title |
Application of structural equation and servqual in a health service |
| spellingShingle |
Application of structural equation and servqual in a health service Quality structural equation service servqual. |
| title_short |
Application of structural equation and servqual in a health service |
| title_full |
Application of structural equation and servqual in a health service |
| title_fullStr |
Application of structural equation and servqual in a health service |
| title_full_unstemmed |
Application of structural equation and servqual in a health service |
| title_sort |
Application of structural equation and servqual in a health service |
| dc.creator.fl_str_mv |
Zapata-Gómez, Amparo |
| dc.contributor.author.spa.fl_str_mv |
Zapata-Gómez, Amparo |
| dc.subject.proposal.spa.fl_str_mv |
Quality structural equation service servqual. |
| topic |
Quality structural equation service servqual. |
| description |
The aim of this contribution is to check the relationship between the dimensions of the overall operational quality perceived by users; by the sensitivity of the services, since constantly checked daily and the particular characteristics in operation. Also, illustrate the behavior and benefits of structural equations and model servqual in organizations that seek to provide a service that builds competitive advantage through the adoption of tools aimed at improving the quality of their processes and improve the level of performance against users. The research was conducted from the author's interest to achieve greater applicability of these in the companies providing health services in of Manizales (Colombia), which has not been studied so far and are not major bibliographical reference reports on it, something that makes it a topic of interest. |
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2014 |
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2014-08-26 |
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2019-06-29T08:15:14Z |
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2019-06-29T08:15:14Z |
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Artículo de revista |
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http://purl.org/coar/resource_type/c_2df8fbb1 |
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spa |
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spa |
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http://revistas.unal.edu.co/index.php/dyna/article/view/39803 |
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Universidad Nacional de Colombia Revistas electrónicas UN Dyna Dyna |
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Dyna; Vol. 81, núm. 186 (2014); 166-174 DYNA; Vol. 81, núm. 186 (2014); 166-174 2346-2183 0012-7353 |
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Zapata-Gómez, Amparo (2014) Application of structural equation and servqual in a health service. Dyna; Vol. 81, núm. 186 (2014); 166-174 DYNA; Vol. 81, núm. 186 (2014); 166-174 2346-2183 0012-7353 . |
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Derechos reservados - Universidad Nacional de Colombia |
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Atribución-NoComercial 4.0 Internacional |
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info:eu-repo/semantics/openAccess |
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