A framework for IOT adoption in small and medium enterprises

Las pequeñas y medianas empresas (PYMES) son un motor fundamental de la economía del país. Durante las últimas décadas, las PYMES han adoptado e implementado tecnologías digitales. Adoptar tendencias tecnológicas como Internet de las Cosas (IoT) es un desafío para las PYMES, considerando sus limitac...

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Autores:: Parra Sánchez, Diana Teresa

Tipo de recurso:: Doctoral thesis

Fecha de publicación:: 2022

Institución:: Universidad Autónoma de Bucaramanga - UNAB

Repositorio:: Repositorio UNAB

Idioma:: eng

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network_acronym_str	UNAB2
network_name_str	Repositorio UNAB
repository_id_str
dc.title.eng.fl_str_mv	A framework for IOT adoption in small and medium enterprises
dc.title.translated.spa.fl_str_mv	Un marco para la adopción de IOT en pequeñas y medianas empresas
title	A framework for IOT adoption in small and medium enterprises
spellingShingle	A framework for IOT adoption in small and medium enterprises Engineering Decision support system Chief information officer Decision-making Developing economy Diffusion of innovation Digital ecosystem Digital transformation Fourth industrial revolution ICT adoption ICT policy Internet of things Small and medium enterprises Technology readiness TOE framework Trading sector Industry size Technological innovations Technology (Investigations) Organizational structure Communications technology Computer networks Ingeniería Tamaño de la industria Innovaciones tecnológicas Tecnología (Investigaciones) Estructura organizacional Tecnología de las comunicaciones Redes de computadores Director de sistemas de información Sistema de soporte de decisiones Toma de decisiones Economía en desarrollo Difusión de la innovación Ecosistema digital Transformación digital Cuarta revolución industrial Adopción de TIC Internet de las cosas Política de TIC Pequeñas y medianas empresas Preparación tecnológica Modelo TOE Sector comercio
title_short	A framework for IOT adoption in small and medium enterprises
title_full	A framework for IOT adoption in small and medium enterprises
title_fullStr	A framework for IOT adoption in small and medium enterprises
title_full_unstemmed	A framework for IOT adoption in small and medium enterprises
title_sort	A framework for IOT adoption in small and medium enterprises
dc.creator.fl_str_mv	Parra Sánchez, Diana Teresa
dc.contributor.advisor.none.fl_str_mv	Guerrero, Cesar D.
dc.contributor.author.none.fl_str_mv	Parra Sánchez, Diana Teresa
dc.contributor.cvlac.spa.fl_str_mv	Parra Sánchez, Diana Teresa [0001476224] Guerrero, Cesar D. [0000809357]
dc.contributor.googlescholar.spa.fl_str_mv	Parra Sánchez, Diana Teresa [es&oi=ao] Guerrero, Cesar D. [YgBOOcAAAAJ]
dc.contributor.orcid.spa.fl_str_mv	Parra Sánchez, Diana Teresa [0000-0002-7649-0849] Guerrero, Cesar D. [0000-0002-3286-6226]
dc.contributor.scopus.spa.fl_str_mv	Parra Sánchez, Diana Teresa [57195677014] Guerrero, Cesar D. [23094317500]
dc.contributor.researchgate.spa.fl_str_mv	Parra Sánchez, Diana Teresa [Diana-Parra-Sanchez-2] Guerrero, Cesar D. [Cesar-Guerrero-2]
dc.contributor.apolounab.none.fl_str_mv	Guerrero, Cesar D. [cesar-dario-guerrero-santander]
dc.contributor.linkedin.none.fl_str_mv	Guerrero, Cesar D. [cguerrer]
dc.subject.keywords.spa.fl_str_mv	Engineering Decision support system Chief information officer Decision-making Developing economy Diffusion of innovation Digital ecosystem Digital transformation Fourth industrial revolution ICT adoption ICT policy Internet of things Small and medium enterprises Technology readiness TOE framework Trading sector Industry size Technological innovations Technology (Investigations) Organizational structure Communications technology Computer networks
topic	Engineering Decision support system Chief information officer Decision-making Developing economy Diffusion of innovation Digital ecosystem Digital transformation Fourth industrial revolution ICT adoption ICT policy Internet of things Small and medium enterprises Technology readiness TOE framework Trading sector Industry size Technological innovations Technology (Investigations) Organizational structure Communications technology Computer networks Ingeniería Tamaño de la industria Innovaciones tecnológicas Tecnología (Investigaciones) Estructura organizacional Tecnología de las comunicaciones Redes de computadores Director de sistemas de información Sistema de soporte de decisiones Toma de decisiones Economía en desarrollo Difusión de la innovación Ecosistema digital Transformación digital Cuarta revolución industrial Adopción de TIC Internet de las cosas Política de TIC Pequeñas y medianas empresas Preparación tecnológica Modelo TOE Sector comercio
dc.subject.lemb.spa.fl_str_mv	Ingeniería Tamaño de la industria Innovaciones tecnológicas Tecnología (Investigaciones) Estructura organizacional Tecnología de las comunicaciones Redes de computadores
dc.subject.proposal.spa.fl_str_mv	Director de sistemas de información Sistema de soporte de decisiones Toma de decisiones Economía en desarrollo Difusión de la innovación Ecosistema digital Transformación digital Cuarta revolución industrial Adopción de TIC Internet de las cosas Política de TIC Pequeñas y medianas empresas Preparación tecnológica Modelo TOE Sector comercio
description	Las pequeñas y medianas empresas (PYMES) son un motor fundamental de la economía del país. Durante las últimas décadas, las PYMES han adoptado e implementado tecnologías digitales. Adoptar tendencias tecnológicas como Internet de las Cosas (IoT) es un desafío para las PYMES, considerando sus limitaciones financieras y tecnológicas. Esta tesis tiene como objetivo guiar la adopción de IoT en la toma de decisiones en pequeñas y medianas empresas mediante la definición de un Sistema de Soporte de Decisiones (DSS) basado en The TechnologyOrganization-Environment Model (TOE). El sistema de soporte de decisiones ayudará a los tomadores de decisiones a indicar su nivel de preparación tecnológica y brindar recomendaciones que respalden el proceso de transformación digital. Esta investigación utiliza un enfoque cualitativo y cuantitativo para comprender los factores que influyen en la adopción de IoT en las PYMES. El desarrollo de la Tesis Doctoral fue un proceso enriquecedor que se centró en brindar un framework conceptual basado en el modelo TOE para comprender los factores que inciden en la adopción de IoT en las pequeñas y medianas empresas. Basado en el framework conceptual, se desarrolló un sistema de apoyo a la decisión denominado DSS Ready4IoT, que según la Escala de Usabilidad del Software (SUS), tiene alta usabilidad. El propósito del DSS Ready4IoT es producir mediciones que capturen las particularidades de las PYMES en el sector comercio para comprender la adopción de tecnologías digitales. Del mismo modo, el informe Ready4IoT puede guiar en el diseño de políticas públicas TIC centradas en las PYMES. De esta manera, la preparación tecnológica en las PYMES puede aumentar al atender la evolución del sector TIC, creando una economía ágil que se adapte al cambio tecnológico promoviendo la innovación.
publishDate	2022
dc.date.accessioned.none.fl_str_mv	2022-06-17T19:42:48Z
dc.date.available.none.fl_str_mv	2022-06-17T19:42:48Z
dc.date.issued.none.fl_str_mv	2022-03-28
dc.type.eng.fl_str_mv	Thesis
dc.type.driver.spa.fl_str_mv	info:eu-repo/semantics/doctoralThesis
dc.type.local.spa.fl_str_mv	Tesis
dc.type.coar.none.fl_str_mv	http://purl.org/coar/resource_type/c_db06
dc.type.redcol.spa.fl_str_mv	http://purl.org/redcol/resource_type/TD
format	http://purl.org/coar/resource_type/c_db06
dc.identifier.uri.none.fl_str_mv	http://hdl.handle.net/20.500.12749/16729
dc.identifier.instname.spa.fl_str_mv	instname:Universidad Autónoma de Bucaramanga - UNAB
dc.identifier.reponame.spa.fl_str_mv	reponame:Repositorio Institucional UNAB
dc.identifier.repourl.spa.fl_str_mv	repourl:https://repository.unab.edu.co
url	http://hdl.handle.net/20.500.12749/16729
identifier_str_mv	instname:Universidad Autónoma de Bucaramanga - UNAB reponame:Repositorio Institucional UNAB repourl:https://repository.unab.edu.co
dc.language.iso.eng.fl_str_mv	eng
language	eng
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spelling	Guerrero, Cesar D.e21911f3-3ec0-4ac9-b7db-7e26b4a31bccParra Sánchez, Diana Teresa9adde64d-8638-4d58-ada6-2a805e103647Parra Sánchez, Diana Teresa [0001476224]Guerrero, Cesar D. [0000809357]Parra Sánchez, Diana Teresa [es&oi=ao]Guerrero, Cesar D. [YgBOOcAAAAJ]Parra Sánchez, Diana Teresa [0000-0002-7649-0849]Guerrero, Cesar D. [0000-0002-3286-6226]Parra Sánchez, Diana Teresa [57195677014]Guerrero, Cesar D. [23094317500]Parra Sánchez, Diana Teresa [Diana-Parra-Sanchez-2]Guerrero, Cesar D. [Cesar-Guerrero-2]Guerrero, Cesar D. [cesar-dario-guerrero-santander]Guerrero, Cesar D. [cguerrer]ColombiaUNAB Campus Bucaramanga2022-06-17T19:42:48Z2022-06-17T19:42:48Z2022-03-28http://hdl.handle.net/20.500.12749/16729instname:Universidad Autónoma de Bucaramanga - UNABreponame:Repositorio Institucional UNABrepourl:https://repository.unab.edu.coLas pequeñas y medianas empresas (PYMES) son un motor fundamental de la economía del país. Durante las últimas décadas, las PYMES han adoptado e implementado tecnologías digitales. Adoptar tendencias tecnológicas como Internet de las Cosas (IoT) es un desafío para las PYMES, considerando sus limitaciones financieras y tecnológicas. Esta tesis tiene como objetivo guiar la adopción de IoT en la toma de decisiones en pequeñas y medianas empresas mediante la definición de un Sistema de Soporte de Decisiones (DSS) basado en The TechnologyOrganization-Environment Model (TOE). El sistema de soporte de decisiones ayudará a los tomadores de decisiones a indicar su nivel de preparación tecnológica y brindar recomendaciones que respalden el proceso de transformación digital. Esta investigación utiliza un enfoque cualitativo y cuantitativo para comprender los factores que influyen en la adopción de IoT en las PYMES. El desarrollo de la Tesis Doctoral fue un proceso enriquecedor que se centró en brindar un framework conceptual basado en el modelo TOE para comprender los factores que inciden en la adopción de IoT en las pequeñas y medianas empresas. Basado en el framework conceptual, se desarrolló un sistema de apoyo a la decisión denominado DSS Ready4IoT, que según la Escala de Usabilidad del Software (SUS), tiene alta usabilidad. El propósito del DSS Ready4IoT es producir mediciones que capturen las particularidades de las PYMES en el sector comercio para comprender la adopción de tecnologías digitales. Del mismo modo, el informe Ready4IoT puede guiar en el diseño de políticas públicas TIC centradas en las PYMES. De esta manera, la preparación tecnológica en las PYMES puede aumentar al atender la evolución del sector TIC, creando una economía ágil que se adapte al cambio tecnológico promoviendo la innovación.LIST OF TABLES ............................................................................................................................................ X LIST OF FIGURES ......................................................................................................................................... XI LIST OF ABBREVIATIONS ....................................................................................................................... XII PUBLICATIONS ..........................................................................................................................................XIII SOFTWARE .................................................................................................................................................. XIV ABSTRACT .................................................................................................................................................... XV CHAPTER 1: INTRODUCTION ..................................................................................................................... 1 1.1 BACKGROUND ........................................................................................................................................... 1 1.2 PROBLEM DESCRIPTION .......................................................................................................................... 6 1.2.1 Research questions ................................................................................................................................. 7 1.2.2 Hypotheses ............................................................................................................................................. 8 1.2.3 Objectives ............................................................................................................................................... 9 1.2.4 Methodology .......................................................................................................................................... 9 1.3 DISSERTATION OUTLINE....................................................................................................................... 11 CHAPTER 2: IOT ADOPTION IN SMALL AND MEDIUM ENTERPRISES ....................................... 12 2.1 DIGITAL TRANSFORMATION AND THE INTERNET OF THINGS ................................................... 12 2.2 IOT READINESS IN COLOMBIAN SMEs ............................................................................................... 17 2.3 THE ROLE OF THE CIO IN IOT ADOPTION IN SMEs ......................................................................... 22 CHAPTER 3: THEORETICAL BACKGROUND....................................................................................... 25 3.1 LITERATURE REVIEW ............................................................................................................................ 25 3.2 DIGITAL TECHNOLOGIES ADOPTION IN SMEs ................................................................................ 34 3.3 SUMMARY AND RESEARCH OPPORTUNITIES ................................................................................. 41 CHAPTER 4: A CONCEPTUAL FRAMEWORK FOR IOT ADOPTION IN SMES ............................ 44 4.1 DETERMINANTS OF IOT ADOPTION IN SMEs ................................................................................... 44 4.2 EXPERT STUDY ........................................................................................................................................ 47 4.3 CONCEPTUAL FRAMEWORK: READY4IOT IN SMEs........................................................................ 51 4.3.1 ICT Infrastructure................................................................................................................................. 52 4.3.2 Security ................................................................................................................................................ 53 4.3.3 Adoption Cost ...................................................................................................................................... 54 4.3.4 Organizational Culture ......................................................................................................................... 55 4.3.5 Technology Readiness ......................................................................................................................... 56 4.3.6 Internet of Things ................................................................................................................................. 57 4.4 DATA COLLECTION ................................................................................................................................ 58 4.5 DATA ANALYSIS AND RESULTS .......................................................................................................... 59 4.6 DISCUSSION OF KEY FINDINGS ........................................................................................................... 73 CHAPTER 5: DECISION SUPPORT SYSTEM FOR IOT ADOPTION IN SMES ................................ 80 5.1 DSS READY4IOT: A DECISION SUPPORT SYSTEM ........................................................................... 80 5.1.1 System architecture and development of the DSS Ready4IoT ............................................................ 81 5.1.2 Features ................................................................................................................................................ 82 5.1.3 Modules ................................................................................................................................................ 83 5.1.4 Technology readiness diagnosis ........................................................................................................... 85 5.2 USABILITY TEST ...................................................................................................................................... 90 CHAPTER 6: CONCLUSIONS AND FUTURE RESEARCH ................................................................... 93 6.1 SUMMARY ................................................................................................................................................. 93 6.2 CONTRIBUTIONS ..................................................................................................................................... 94 6.3 LIMITATIONS OF THE STUDY AND FUTURE RESEARCH .............................................................. 95 REFERENCES ................................................................................................................................................. 97DoctoradoSmall and medium enterprises (SMEs) are an essential engine of the country’s economy. During the last decades, SMEs have adopted and implemented digital technologies. Adopting technological trends such as the Internet of Things is challenging for SMEs, considering their financial and technological limitations. This thesis aims to guide decision-making IoT adoption in small and medium enterprises by defining a Decision Support System (DSS) based on The Technology-Organization-Environment Model (TOE). The decision support system will assist decision-makers indicating their technology readiness level and providing recommendations that support the digital transformation process. This research uses a mixed qualitative and quantitative approach to understand the factors influencing IoT adoption in SMEs. The Doctoral Thesis development was an enriching process that focused on providing a conceptual framework based on the TOE framework to understand the factors that affect IoT adoption in small and medium enterprises. Based on the conceptual framework Ready4IoT in SMEs, a decision support system named DSS Ready4IoT was developed, that according to the Software Usability Scale (SUS), has high usability. The DSS Ready4IoT’s purpose is to produce measurements that capture the particularities of SMEs in the trading sector to understand the adoption of digital technologies. Likewise, the Ready4IoT report can guide policymakers to design ICT policies focused on SMEs. In this way, technology readiness in SMEs can increase by attending to the ICT sector evolution, creating an agile economy that adapts to technological change promoting innovation.Modalidad Presencialapplication/pdfenghttp://creativecommons.org/licenses/by-nc-nd/2.5/co/Abierto (Texto Completo)Atribución-NoComercial-SinDerivadas 2.5 Colombiahttp://purl.org/coar/access_right/c_abf2A framework for IOT adoption in small and medium enterprisesUn marco para la adopción de IOT en pequeñas y medianas empresasThesisinfo:eu-repo/semantics/doctoralThesisTesishttp://purl.org/coar/resource_type/c_db06http://purl.org/redcol/resource_type/TDDoctorado en IngenieríaUniversidad Autónoma de Bucaramanga UNABFacultad IngenieríaDoctorado en IngenieríaEngineeringDecision support systemChief information officerDecision-makingDeveloping economyDiffusion of innovationDigital ecosystemDigital transformationFourth industrial revolutionICT adoptionICT policyInternet of thingsSmall and medium enterprisesTechnology readinessTOE frameworkTrading sectorIndustry sizeTechnological innovationsTechnology (Investigations)Organizational structureCommunications technologyComputer networksIngenieríaTamaño de la industriaInnovaciones tecnológicasTecnología (Investigaciones)Estructura organizacionalTecnología de las comunicacionesRedes de computadoresDirector de sistemas de informaciónSistema de soporte de decisionesToma de decisionesEconomía en desarrolloDifusión de la innovaciónEcosistema digitalTransformación digitalCuarta revolución industrialAdopción de TICInternet de las cosasPolítica de TICPequeñas y medianas empresasPreparación tecnológicaModelo TOESector comercio[1] G. 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