Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje

Cada vez hay un mayor interés en medir y evaluar la experiencia de usuario de manera más objetiva y precisa con respecto a las necesidades reales de los usuarios. Sin embargo, la evolución de la tecnología ha implicado diversos retos que involucran lograr un acercamiento y comprensión de los element...

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Autores:: Aguirre, Andrés F.
Villareal, Ángela P
Collazos, César A.
Gil, Rosa

Tipo de recurso:: Trabajo de grado de pregrado

Fecha de publicación:: 2015

Institución:: Universidad Autónoma de Bucaramanga - UNAB

Repositorio:: Repositorio UNAB

Idioma:: spa

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dc.title.none.fl_str_mv	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje
dc.title.translated.eng.fl_str_mv	Aspects to consider in the evaluation of satisfaction in virtual learning environments
title	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje
spellingShingle	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje Ingeniería de sistemas Investigaciones Tecnologías de la información y las comunicaciones TIC´s Technological innovations Computer science Technology development Systems engineering Investigations Information and communication technologies ICT's Use satisfaction Virtual learning environments User experience Instructional design Innovaciones tecnológicas Desarrollo de tecnología Ciencia de los computadores Satisfacción de uso Entornos virtuales de aprendizaje Experiencia de usuario Diseño instruccional
title_short	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje
title_full	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje
title_fullStr	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje
title_full_unstemmed	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje
title_sort	Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje
dc.creator.fl_str_mv	Aguirre, Andrés F. Villareal, Ángela P Collazos, César A. Gil, Rosa
dc.contributor.author.spa.fl_str_mv	Aguirre, Andrés F. Villareal, Ángela P Collazos, César A. Gil, Rosa
dc.subject.none.fl_str_mv	Ingeniería de sistemas Investigaciones Tecnologías de la información y las comunicaciones TIC´s
topic	Ingeniería de sistemas Investigaciones Tecnologías de la información y las comunicaciones TIC´s Technological innovations Computer science Technology development Systems engineering Investigations Information and communication technologies ICT's Use satisfaction Virtual learning environments User experience Instructional design Innovaciones tecnológicas Desarrollo de tecnología Ciencia de los computadores Satisfacción de uso Entornos virtuales de aprendizaje Experiencia de usuario Diseño instruccional
dc.subject.keywords.eng.fl_str_mv	Technological innovations Computer science Technology development Systems engineering Investigations Information and communication technologies ICT's
dc.subject.keywords.none.fl_str_mv	Use satisfaction Virtual learning environments User experience Instructional design
dc.subject.lemb.none.fl_str_mv	Innovaciones tecnológicas Desarrollo de tecnología Ciencia de los computadores
dc.subject.proposal.none.fl_str_mv	Satisfacción de uso Entornos virtuales de aprendizaje Experiencia de usuario Diseño instruccional
description	Cada vez hay un mayor interés en medir y evaluar la experiencia de usuario de manera más objetiva y precisa con respecto a las necesidades reales de los usuarios. Sin embargo, la evolución de la tecnología ha implicado diversos retos que involucran lograr un acercamiento y comprensión de los elementos implícitos en la interacción de un usuario y un sistema interactivo. En el caso de entornos virtuales de aprendizaje, el desafío es mayor, ya que hay aspectos propios del contexto, que los métodos tradicionales son insuficientes para proporcionar una forma adecuada de evaluar la satisfacción de uso en este tipo de entornos. En este artículo se presenta una propuesta que pretende incluir dentro de la evaluación de la satisfacción de uso, elementos cruciales que caracterizan a los sistemas software dedicados al aprendizaje, y a su vez se propone la manera de evaluarlos desde un enfoque emocional.
publishDate	2015
dc.date.issued.none.fl_str_mv	2015-06-01
dc.date.accessioned.none.fl_str_mv	2020-10-27T00:20:17Z
dc.date.available.none.fl_str_mv	2020-10-27T00:20:17Z
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dc.type.local.spa.fl_str_mv	Artículo
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dc.relation.none.fl_str_mv	https://revistas.unab.edu.co/index.php/rcc/article/view/2494/2131
dc.relation.uri.none.fl_str_mv	https://revistas.unab.edu.co/index.php/rcc/article/view/2494
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Van Der Geest, “Measuring the emotional impact of websites: a study on combining a dimensional and discrete emotion approach in measuring visual appeal of university websites,” in Proceedings of the 2007 conference on Designing pleasurable products and interfaces, 2007, no. August, pp. 22–25 D. A. Norman, Emotional design: Why we love (or hate) everyday things. Basic Books, 2007, p. 272 R. J. Dolan, “Emotion, cognition and behavior,” Science, vol. 298, no. 5596, pp. 1191–4, Nov. 2002 H. Järvenoja and S. Järvelä, “How students describe the sources of their emotional and motivational experiences during the learning process: Aqualitative approach,” Learn. Instr., vol. 15, no. 5, pp. 465–480, Oct. 2005 M.NummenmaaandL.Nummenmaa,“Universitystudents' emotions,interestandactivitiesinaweb-basedlearning environment.,” Br. J. Educ. Psychol., vol. 78, no. Pt 1, pp. 163–78, Mar. 2008 Y.-S.Wang,“Assessmentoflearnersatisfactionwith asynchronous electronic learning systems,” Inf. 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John Wiley & Sons, 2011, p. 602 I.O.forStandardisation,ISO9241:SoftwareErgonomics Requirements for office work with visual display terminal (VDT). Geneva, Switzerland, 1998 Y. Hassan Montero, F. J. M. Fernández, and G. Iazza, “Diseño Web CentradoenelUsuario:UsabilidadyArquitecturadela Información,” Hipertext. net, no. 2, 2004 M. Kurosu and K. Kashimura, “Determinants of the apparent usability [user interfaces],” in Systems, Man and Cybernetics, 1995. Intelligent Systems for the 21st Century., IEEE International Conference on, 1995, vol. 2, pp. 1509–1514 vol.2 L. Fu and G. Salvendy, “The contribution of apparent and inherent usability to a user's satisfaction in a searching and browsing task on the Web.,” Ergonomics, vol. 45, no. 6, pp. 415–24, May 2002 A. Madan and S. K. Dubey, “Usability Evaluation Methods: ALiterature Review,” Int. J. Eng. Sci. Technol., vol. 4, no. 02, pp. 590–599, 2012 A. De Angeli, A. Sutcliffe, and J. 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Montague, “How different types of users develop trust in technology: Aqualitative analysis of the antecedents of active and passive user trust in a shared technology,” Appl. Ergon., no. 0, p. -, 2014 G. L. Urban, C. Amyx, and A. Lorenzon, “Online Trust: State of the Art, New Frontiers, and Research Potential,” J. Interact. Mark., vol. 23, no. 2, pp. 179–190, 2009 C. L. Corritore, B. Kracher, and S. Wiedenbeck, “On-line trust: concepts, evolving themes, a model,” Int. J. Hum. Comput. Stud., vol. 58, no. 6, pp. 737–758, 2003 J. Nilsen, R. Molich, C. Snyder, and S. Farrell, “E-Commerce User Experience: Trust,” Nielsen Norman Group, Fremont, CA, 2000. [Online].Available: http://www.nngroup.com/reports/ecommerce-user-experience/. [Accessed: 03-Feb-2001]. A.H.Maslow,R.Frager,andJ.Fadiman,Motivationand personality, vol. 2. Harper & Row New York, 1970. P. Jordan, Designing pleasurable products: An introduction to the new human factors. CRC Press, 2000 L. Tiger, The Pursuit of Pleasure. New Brunswick, New Jersey: Transaction Publishers, 2000, p. 330 B. Gaver and H. Martin, “Alternatives: Exploring Information AppliancesthroughConceptualDesignProposals,”in Proceedings of the SIGCHI conference on Human factors in computing systems, 2000, vol. 2, no. 1, pp. 209–216 P. W. Jordan, “Pleasure With Products: Human Factors for Body, Mind and Soul,” in Human Factors in Product Design: Current Practice and Future Trends, W. Green and P. W. Jordan, Eds. CRC Press, 1999, pp. 206–217 P.M.A.Desmet,“Measuringemotion:Developmentand application of an instrument to measure emotional responses to products,” in Funology, Springer, 2005, pp. 111–123 L. Shen, M. Wang, and R. Shen, “Affective e-Learning : Using 'Emotional' Data to Improve Learning in Pervasive Learning Environment,” J. Educ. Technol. Soc., vol. 12, pp. 176–189, 2009 K. O'Regan, “EMOTION AND E-LEARNING,” J. Asynchronous Learn. networks, vol. 7, no. 3, pp. 78–92, 2003 B. Kort, R. Reilly, and R. Picard, “An affective model of interplay betweenemotionsandlearning:Reengineeringeducational pedagogy-building a learning companion,” in Advanced Learning Technologies, IEEE International Conference on, pp. 1–4 A. F. Aguirre, Á. P. Villareal, C. A. Collazos, Y. Méndez, I. Kafure, and R. Gil, “La Importancia del Factor Emocional en el Proceso de EvaluacióndeUsabilidaddeSistemasInteractivos,”in LatinAmerican Conference on Networked and Electronic Media - LACNEM, 2010
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spelling	Aguirre, Andrés F.12eb6b64-7317-4600-8cb6-af995ae5347a-1Villareal, Ángela P005fe8e2-6eb2-46bf-99c4-b914d84205dc-1Collazos, César A.d7c8cf69-94f2-427e-9bcf-0a8264e78194-1Gil, Rosab045554f-af2a-462a-815a-590e7642c11f-12020-10-27T00:20:17Z2020-10-27T00:20:17Z2015-06-012539-21151657-2831http://hdl.handle.net/20.500.12749/8883instname:Universidad Autónoma de Bucaramanga UNABrepourl:https://repository.unab.edu.co10.29375/25392115.2494Cada vez hay un mayor interés en medir y evaluar la experiencia de usuario de manera más objetiva y precisa con respecto a las necesidades reales de los usuarios. Sin embargo, la evolución de la tecnología ha implicado diversos retos que involucran lograr un acercamiento y comprensión de los elementos implícitos en la interacción de un usuario y un sistema interactivo. En el caso de entornos virtuales de aprendizaje, el desafío es mayor, ya que hay aspectos propios del contexto, que los métodos tradicionales son insuficientes para proporcionar una forma adecuada de evaluar la satisfacción de uso en este tipo de entornos. En este artículo se presenta una propuesta que pretende incluir dentro de la evaluación de la satisfacción de uso, elementos cruciales que caracterizan a los sistemas software dedicados al aprendizaje, y a su vez se propone la manera de evaluarlos desde un enfoque emocional.Every time there is an increased interest in measuring and evaluating the user experience more objectively and accurately with respect to the real needs of users. However, the evolution of technology has meant various challenges and has achieved a closer understanding of the implicit elements in the interaction of a user and an interactive system. In the case of virtual learning environments, the challenge is greater as there are contextual specific aspects that traditional methods cannot provide in an adequate way to assess the satisfaction of use in such environments. This proposal intended to include crucial elements that characterize learning software systems and to show how to evaluate these systems from an emotional approach.application/pdfspaUniversidad Autónoma de Bucaramanga UNABFacultad Ciencias de la SaludPregrado Medicinahttps://revistas.unab.edu.co/index.php/rcc/article/view/2494/2131https://revistas.unab.edu.co/index.php/rcc/article/view/2494N. Bevan, “Los nuevos modelos de ISO para la calidad y la calidad en uso del software,” in Calidad del producto y proceso software, Editorial Ra-Ma, 2010, pp. 55–75G.Cockton,“PuttingValueintoE-valu-ation,”inMaturing Usability, 2008, pp. 287–317M. Hassenzahl, S. Diefenbach, and A. Göritz, “Needs, affect, and interactiveproducts–Facetsofuserexperience,”Interact. 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Gil, “La Importancia del Factor Emocional en el Proceso de EvaluacióndeUsabilidaddeSistemasInteractivos,”in LatinAmerican Conference on Networked and Electronic Media - LACNEM, 2010Derechos de autor 2015 Revista Colombiana de Computaciónhttp://creativecommons.org/licenses/by-nc-sa/4.0/http://creativecommons.org/licenses/by-nc-nd/2.5/co/Attribution-NonCommercial-ShareAlike 4.0 Internationalhttp://purl.org/coar/access_right/c_abf2Revista Colombiana de Computación; Vol. 16 Núm. 1 (2015): Revista Colombiana de Computación; 75-96Ingeniería de sistemasInvestigacionesTecnologías de la información y las comunicacionesTIC´sTechnological innovationsComputer scienceTechnology developmentSystems engineeringInvestigationsInformation and communication technologiesICT'sUse satisfactionVirtual learning environmentsUser experienceInstructional designInnovaciones tecnológicasDesarrollo de tecnologíaCiencia de los computadoresSatisfacción de usoEntornos virtuales de aprendizajeExperiencia de usuarioDiseño instruccionalAspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizajeAspects to consider in the evaluation of satisfaction in virtual learning environmentsinfo:eu-repo/semantics/articleArtículohttp://purl.org/coar/resource_type/c_7a1fhttp://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/redcol/resource_type/CJournalArticlehttp://purl.org/coar/version/c_970fb48d4fbd8a85THUMBNAIL2015_Aspectos_a_considerar_en_la_evaluación.pdf.jpg2015_Aspectos_a_considerar_en_la_evaluación.pdf.jpgIM Thumbnailimage/jpeg8838https://repository.unab.edu.co/bitstream/20.500.12749/8883/2/2015_Aspectos_a_considerar_en_la_evaluaci%c3%b3n.pdf.jpged7040b5aa93c4a5c6262cd79396a610MD52open accessORIGINAL2015_Aspectos_a_considerar_en_la_evaluación.pdf2015_Aspectos_a_considerar_en_la_evaluación.pdfArticuloapplication/pdf3261435https://repository.unab.edu.co/bitstream/20.500.12749/8883/1/2015_Aspectos_a_considerar_en_la_evaluaci%c3%b3n.pdfcd2b6bf561de381575c15f3ce0821259MD51open access20.500.12749/8883oai:repository.unab.edu.co:20.500.12749/88832024-04-15 16:29:19.442open accessRepositorio Institucional \| Universidad Autónoma de Bucaramanga - UNABrepositorio@unab.edu.co

Aspectos a considerar en la evaluación de la satisfacción en entornos virtuales de aprendizaje

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