Actualización del procedimiento atención a usuarios preferenciales de la IPS Otorrinolaringologos Asociados De Córdoba S.A.S

Health is a right that every person has without any distinction. The Provider Institution of Associated Ear Nose and Throat Health Services of Córdoba (OTOC) S.A.S. It has a procedure for attention to preferential users, which requires updating with respect to the differential approach. The objective of this practice was to update the procedure for attention to preferential users and the differential approach of OTOC S.A.S. A documentary review of user care protocols, regulations and interviews were conducted with an official from the User Care Unit and a health professional from OTOC S.A.S. to identify aspects of preferential and differential attention. For which an analysis of these responses was made, together with what was established in the regulations and the revised protocols, the update of the preferential attention procedure of OTOC S.AS was carried out. It is expected that this update will be approved and shared with all IPS staff, to allow continuous improvement in health and well-being care for all people who require the service.

• Autores: López Simanca, María Paula
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2023
• Institución: Universidad de Córdoba
• Repositorio: Repositorio Institucional Unicórdoba
• Idioma: spa
• OAI Identifier: oai:repositorio.unicordoba.edu.co:ucordoba/6895
• Acceso en línea: https://repositorio.unicordoba.edu.co/handle/ucordoba/6895
• Palabra clave: Enfoque preferencial; Protocolo; Usuarios; Actualización; Procedimiento; Discapacidad; Preferential approach; Protocol; Users; Update; Procedure; Disability
• Rights: openAccess
• License: Copyright Universidad de Córdoba, 2023