Diseño de procedimiento de gestión documental y archivos de la unidad de atención al usuario de la IPS Otorrinolaringólogos Asociados de Córdoba S.A.S

Document management allows the good management of the information of any organization. The Provider Institution of Associated Ear Nose and Throat Health Services of Córdoba S.A.S. (OTOC) does not have the document management and file management procedure of the User Service unit; therefore, the purpose of this business practice was to design said procedure. As a technique, the interview was used, which was carried out with the person in charge of the User Service Unit to know the information generated and that received from other units, as well as the person in charge of billing to know the documentation they receive from is; added to this, the referring documentation that OTOC S.A.S. for these units and the current regulations of the admission and billing process. According to what was obtained, it was possible to develop the new document management procedure for the User Service Unit of OTOC S.A.

• Autores: Pérez Pérez, Saidy Patricia
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2023
• Institución: Universidad de Córdoba
• Repositorio: Repositorio Institucional Unicórdoba
• Idioma: spa
• OAI Identifier: oai:repositorio.unicordoba.edu.co:ucordoba/6905
• Acceso en línea: https://repositorio.unicordoba.edu.co/handle/ucordoba/6905
• Palabra clave: Atención al usuario; Gestión documental; Archivos; Procedimientos documentales; Customer service; Document management; Archives; Document procedures
• Rights: openAccess
• License: Copyright Universidad de Córdoba, 2023