Plan de auditoría interna para el área de admisión de la IPS Otorrinolaringólogos Asociados de Córdoba S.A.S en la ciudad de Montería

The present work was developed through the methodology of documentary research, with a qualitative approach, with which the perception and experience of individuals with a particular situation or phenomenon in their context is examined, It was carried out with the aim of designing an internal audit...

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Autores:
Castaño Bedoya, Lesly Grey
Tipo de recurso:
Trabajo de grado de pregrado
Fecha de publicación:
2022
Institución:
Universidad de Córdoba
Repositorio:
Repositorio Institucional Unicórdoba
Idioma:
spa
OAI Identifier:
oai:repositorio.unicordoba.edu.co:ucordoba/4940
Acceso en línea:
https://repositorio.unicordoba.edu.co/handle/ucordoba/4940
Palabra clave:
auditoría interna
calidad
admisión
mejoramiento continuo
internal audit
quality
admission
continuous improvement
Rights
openAccess
License
Copyright Universidad de Córdoba, 2022
Description
Summary:The present work was developed through the methodology of documentary research, with a qualitative approach, with which the perception and experience of individuals with a particular situation or phenomenon in their context is examined, It was carried out with the aim of designing an internal audit plan for the area of admission of IPS Otorrinolaringologos Asociados de Cordoba S.A.S; in addition to carrying out an adequate admission service that leads to optimal development of functions and user satisfaction. In the meantime, a matrix was made that allowed to see the strengths and weaknesses of the institution. In addition, a checklist was designed to focus the continuous improvement cycle (planning, doing, verifying and acting)-PHVA; and finally a description of activities of an internal audit plan for the IPS was developed this defines those aspects relevant to the internal audit (processes to be audited, managers, functions, schedules) with the aim of the institution applying recursively and efficiently in the area of admission.