The importance of metrics in a logistic company: Quality vs quantity

In this paper, I show my experience in Lean Solutions Group company for a year, as well as the responsibilities and duties that allowed the analysis of the difficulties of being a bilingual logistics coordinator as well as the strengths, weaknesses, and essential company information. In addition, this present work aims to illustrate and analyze a problem related to the daily goals and metrics required during my work and a methodology to increase my metrics by adding extra information. Based on the observations, analysis of the environment, and my personal experience, I will reflect on quantity and quality and their importance in Lean Staffing, as well as show the results after implementing a plan, an analysis, and some conclusions. Keywords: daily goals, quality, quantity, logistics coordinator, metrics.

• Autores: Julio Licona, David de Jesús
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2022
• Institución: Universidad de Cartagena
• Repositorio: Repositorio Universidad de Cartagena
• Idioma: eng
• OAI Identifier: oai:repositorio.unicartagena.edu.co:11227/15932
• Acceso en línea: https://hdl.handle.net/11227/15932; http://dx.doi.org/10.57799/11227/9855
• Palabra clave: Metas diarias; Métricas de un coordinador logístico; Cálidad y cantidad
• Rights: openAccess
• License: https://creativecommons.org/licenses/by-nc/4.0/