An experience from the field
In this document, we delve into the complexities of my experience in the hospitality sector, examine key characteristics and identify emerging trends that shape the landscape in which the world of hospitality operates. Through comprehensive analysis, we aim to gain insights that will inform strategi...
- Autores:
-
Ruiz Lopez, Leonor Margarita
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2024
- Institución:
- Universidad de Cartagena
- Repositorio:
- Repositorio Universidad de Cartagena
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.unicartagena.edu.co:11227/17853
- Acceso en línea:
- https://hdl.handle.net/11227/17853
- Palabra clave:
- Servicio al cliente
Sostenibilidad en la industria hotelera
Implementación de prácticas sostenibles
- Rights
- openAccess
- License
- https://creativecommons.org/licenses/by-nc/4.0/
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An experience from the field |
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An experience from the field |
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An experience from the field Servicio al cliente Sostenibilidad en la industria hotelera Implementación de prácticas sostenibles |
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An experience from the field |
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An experience from the field |
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An experience from the field |
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An experience from the field |
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An experience from the field |
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Ruiz Lopez, Leonor Margarita |
| dc.contributor.advisor.none.fl_str_mv |
Billat, Astrid Antoinette |
| dc.contributor.author.none.fl_str_mv |
Ruiz Lopez, Leonor Margarita |
| dc.subject.proposal.spa.fl_str_mv |
Servicio al cliente Sostenibilidad en la industria hotelera Implementación de prácticas sostenibles |
| topic |
Servicio al cliente Sostenibilidad en la industria hotelera Implementación de prácticas sostenibles |
| description |
In this document, we delve into the complexities of my experience in the hospitality sector, examine key characteristics and identify emerging trends that shape the landscape in which the world of hospitality operates. Through comprehensive analysis, we aim to gain insights that will inform strategic decisions and propel us forward in our mission of immersion as a social, multicultural, and foreign language professional. My journey as a Front Desk Clerk at Holiday Inn Express has been one of immersion and growth, marked by various roles that have provided me with invaluable insights and experience into the inner workings of the hospitality industry. From handling guest requests as a telephone operator to assisting with front office operations and supporting the housekeeping department, each experience has contributed to my professional development and deepened my understanding of the nuances that underpin optimal service in the hospitality sector. |
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2024-07-30T19:23:23Z |
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2024-06-03 |
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eng |
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19 hojas |
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Universidad de Cartagena |
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Facultad de Ciencias Humanas |
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Cartagena de Indias |
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Profesional Universitario en Lenguas Extranjeras |
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Billat, Astrid AntoinetteRuiz Lopez, Leonor Margarita2024-07-30T19:23:23Z2024-07-30T19:23:23Z2024-06-03https://hdl.handle.net/11227/17853In this document, we delve into the complexities of my experience in the hospitality sector, examine key characteristics and identify emerging trends that shape the landscape in which the world of hospitality operates. Through comprehensive analysis, we aim to gain insights that will inform strategic decisions and propel us forward in our mission of immersion as a social, multicultural, and foreign language professional. My journey as a Front Desk Clerk at Holiday Inn Express has been one of immersion and growth, marked by various roles that have provided me with invaluable insights and experience into the inner workings of the hospitality industry. From handling guest requests as a telephone operator to assisting with front office operations and supporting the housekeeping department, each experience has contributed to my professional development and deepened my understanding of the nuances that underpin optimal service in the hospitality sector.PregradoProfesional Universitario en Lenguas Extranjeras19 hojasapplication/pdfengUniversidad de CartagenaFacultad de Ciencias HumanasCartagena de IndiasProfesional Universitario en Lenguas Extranjerashttps://creativecommons.org/licenses/by-nc/4.0/info:eu-repo/semantics/openAccessAtribución-NoComercial 4.0 Internacional (CC BY-NC 4.0)http://purl.org/coar/access_right/c_abf2An experience from the fieldTrabajo de grado - Pregradoinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_7a1fTextinfo:eu-repo/semantics/bachelorThesishttps://purl.org/redcol/resource_type/TPhttp://purl.org/coar/version/c_970fb48d4fbd8a85Servicio al clienteSostenibilidad en la industria hoteleraImplementación de prácticas sosteniblesPublicationORIGINALLeonor Ruiz Written Report Internship 8 pdf.pdfLeonor Ruiz Written Report Internship 8 pdf.pdfapplication/pdf283374https://dspace7-unicartagena.metabuscador.org/bitstreams/e8689de0-0a39-42d1-9529-8c7ba4c0b69f/download124b632dd4e66879486e9a2afaea876fMD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81756https://dspace7-unicartagena.metabuscador.org/bitstreams/60518ef0-b7c7-43b7-8059-e930a37cedef/download7b38fcee9ba3bc8639fa56f350c81be3MD52TEXTLeonor Ruiz Written Report Internship 8 pdf.pdf.txtLeonor Ruiz Written Report Internship 8 pdf.pdf.txtExtracted texttext/plain25137https://dspace7-unicartagena.metabuscador.org/bitstreams/7de8fa4b-4d5e-4319-a425-de24ca151311/download956abe1e9c4cb54af93861e3bd318ec1MD53THUMBNAILLeonor Ruiz Written Report Internship 8 pdf.pdf.jpgLeonor Ruiz Written Report Internship 8 pdf.pdf.jpgGenerated Thumbnailimage/jpeg4595https://dspace7-unicartagena.metabuscador.org/bitstreams/aeb20065-3f21-464b-be8f-34a70e7de5b2/download801bd9d3fddb99acfc571f9afb8e8d6fMD5411227/17853oai:dspace7-unicartagena.metabuscador.org:11227/178532024-08-28 17:46:47.607https://creativecommons.org/licenses/by-nc/4.0/open.accesshttps://dspace7-unicartagena.metabuscador.orgBiblioteca Digital Universidad de Cartagenabdigital@metabiblioteca.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 |