An experience from the field

In this document, we delve into the complexities of my experience in the hospitality sector, examine key characteristics and identify emerging trends that shape the landscape in which the world of hospitality operates. Through comprehensive analysis, we aim to gain insights that will inform strategic decisions and propel us forward in our mission of immersion as a social, multicultural, and foreign language professional. My journey as a Front Desk Clerk at Holiday Inn Express has been one of immersion and growth, marked by various roles that have provided me with invaluable insights and experience into the inner workings of the hospitality industry. From handling guest requests as a telephone operator to assisting with front office operations and supporting the housekeeping department, each experience has contributed to my professional development and deepened my understanding of the nuances that underpin optimal service in the hospitality sector.

• Autores: Ruiz Lopez, Leonor Margarita
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2024
• Institución: Universidad de Cartagena
• Repositorio: Repositorio Universidad de Cartagena
• Idioma: eng
• OAI Identifier: oai:repositorio.unicartagena.edu.co:11227/17853
• Acceso en línea: https://hdl.handle.net/11227/17853
• Palabra clave: Servicio al cliente; Sostenibilidad en la industria hotelera; Implementación de prácticas sostenibles
• Rights: openAccess
• License: https://creativecommons.org/licenses/by-nc/4.0/