Diseño de un sistema de gestión de calidad para los procesos misionales basado en la norma iso 9001:2015 para la empresa trasillantas s.a.s en la ciudad de santa marta

This work addresses the design of a quality management system based on the ISO 9001:2015 standard for the company Trasillantas S.A.S, located in the city of Santa Marta. The main objective is to obtain the standardization and optimization of all the company's mission processes, through the implementation of a quality management system. To achieve this purpose, an initial diagnosis of all the current processes existing in the company, areas for improvement, was carried out, to then design a comprehensive system that includes quality policies and operating procedures, in order to guarantee operational efficiency and improvement. . continues, thus obtaining customer satisfaction in the company Trasillantas S.A.S. This approach not only seeks to meet established requirements, but also promote an organizational culture to optimally execute processes. It is expected that the implementation of this system will enable the company Trasillantas S.A.S. to achieve sustainable growth to be more competitive in the long term

• Autores: Palacio Del Valle Maryuris
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2024
• Institución: Universidad Antonio Nariño
• Repositorio: Repositorio UAN
• Idioma: spa
• OAI Identifier: oai:repositorio.uan.edu.co:123456789/10274
• Acceso en línea: https://repositorio.uan.edu.co/handle/123456789/10274
• Palabra clave: Calidad, Gestión, Procesos, Neumáticos.; Quality, Management, Processes, Tires
• Rights: openAccess
• License: Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)