Diseño del sistema de gestión de calidad basado en la norma ISO 9001:2015 para la empresa ideal Soport

This project is due to the search for a solution to the problems and adverse situations that the company experiences, such as late payments, orders delivered late, quotations and order orders that are attended slowly, personnel with low technical training and the job, among other situations. The design proposal of a quality management system is equivalent to a viable option for the company from the management perspective, it was developed in the following stages: diagnosis, where they were identified through the SWOT analysis and the SWOT matrix characteristics of the company that can be taken advantage of and others that should definitely be eliminated from management. Also through the application of a survey with closed questions that assesses the percentage of compliance with the pillars of ISO 9001: 2015, according to the scale of If it complies, It partially complies and it does NOT comply. Then we proceeded to design the company's macroprocess, characterization of the main and support processes, in addition to the risk assessment of these, to land the documentation of the company's manuals. Finally, the internal audit plan and the considerations in the conclusions and recommendations are presented.

• Autores: López Romero, Edison Yilbey
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2020
• Institución: Universidad Antonio Nariño
• Repositorio: Repositorio UAN
• Idioma: spa
• OAI Identifier: oai:repositorio.uan.edu.co:123456789/2624
• Acceso en línea: http://repositorio.uan.edu.co/handle/123456789/2624
• Palabra clave: norma técnica colombiana ISO 9001:2015 representa la última versión de la ISO 9001 que fundamenta los Sistemas de Gestión Documental de la Calidad y sus requisitos de diseño y aplicación. Esta cuarta actualización fue ratificada por el Consejo Directivo el 23 de septiembre de 2015, su esencia se basa en la gestión del riesgo y el enfoque basado en riesgos de los sistemas de gestión; Enfoque al cliente: Incremento del valor para el cliente, de la satisfacción, fidelización, repetición del negocio, reputación de la organización.; liderazgo:Ayuda a la gestión de las personas, estrategias, políticas, procesos y recursos para lograr objetivos.; Gestion de las relaciones: Las partes interesadas influyen en el desempeño de una organización. Es más probable lograr el éxito sostenido cuando una organización gestiona las relaciones con sus partes.; Mejora: Establece pautas para el mejoramiento continuo del Sistema de gestión de la Calidad.; Colombian technical standard ISO 9001: 2015 represents the latest version of ISO 9001 that establishes the Quality Document Management Systems and their design and application requirements. This fourth update was ratified by the Board of Directors on September 23, 2015, its essence is based on risk management and the risk-based approach of management systems; Customer focus: Increased value for the customer, satisfaction, loyalty, repeat business, reputation of the organization.; leadership: Helps to manage people, strategies, policies, processes and resources to achieve objectives.; 201/5000 Relationship management: Stakeholders influence the performance of an organization. Sustained success is more likely when an organization manages relationships with its parts.; 92/5000 Improvement: Establishes guidelines for continuous improvement of the Quality Management System.
• Rights: openAccess
• License: Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)