La rotación de personal en los centros de atención telefónica: una revisión de literatura
This document aims to carry out a literary review and research aimed at the análisis of the main causes of the Rotation of personnel that occurs in the telephone service centers. To carry out the development of this review and research was carried out through the systematic review approach for the c...
- Autores:
-
Clavijo Castillo, Nicholls Dayanna
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2021
- Institución:
- Universidad Antonio Nariño
- Repositorio:
- Repositorio UAN
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.uan.edu.co:123456789/6576
- Acceso en línea:
- http://repositorio.uan.edu.co/handle/123456789/6576
- Palabra clave:
- Rotación
Centro de atención telefónica
Causas
Clima organizacional
Salario
658
Rotation
Telephone service center
Causes
Organizational climate and salary
- Rights
- closedAccess
- License
- Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
| Summary: | This document aims to carry out a literary review and research aimed at the análisis of the main causes of the Rotation of personnel that occurs in the telephone service centers. To carry out the development of this review and research was carried out through the systematic review approach for the collection of relevant information that has been carried out over time, this in order to address directly the causes of high staff turnover. |
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