Dashboard para visualizar la calificación del proceso de peticiones de PQRD de las entidades de salud en Colombia
An analysis of the status of the attention of petitions, complaints, claims and complaints (PQRD) filed before the Superhealth by users affiliated with the health system in Colombia, which allowed knowing the variables to deduce the need to develop a dashboard to display the rating of health entitie...
- Autores:
-
Castrillo Gómez, Juan Carlos
Torres, Jairo Humberto
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2021
- Institución:
- Universidad Antonio Nariño
- Repositorio:
- Repositorio UAN
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.uan.edu.co:123456789/6619
- Acceso en línea:
- http://repositorio.uan.edu.co/handle/123456789/6619
- Palabra clave:
- Calificación de Procesos
RIM
651.8
Process Qualification
RIM
- Rights
- openAccess
- License
- Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
| Summary: | An analysis of the status of the attention of petitions, complaints, claims and complaints (PQRD) filed before the Superhealth by users affiliated with the health system in Colombia, which allowed knowing the variables to deduce the need to develop a dashboard to display the rating of health entities in accordance with PQRD status. Therefore, it is proposed to implement the RIM method for the transformation of the PQRD data obtained from the open data platforms of Colombia and Supersalud for the years 2018 and 2020, then the data prepared is loaded into a database. data for availability before the Tableau tool, in which a dashboard is built for the visualization of the qualification of health entities for end users. |
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