Integración de la responsabilidad social con el modelo ISO 9001 en Pymes colombianas certificadas

In recent years the pressure of the customers and organized communities to discuss the ethical behavior of companies, or promote veto to the products of controversial companies for their performances in the social, economic or environmental, as well as the fact that investors and insurers consider and additional risk factor that a company ends questioned by these issues, have created additional reasons for a company to act responsibly. Moreover, both globally and in Colombia, many SMEs have implemented and certificate a quality management system in response to internal needs or market conditions; organizational knowledge and experiences in managing a quality system could be utilized to facilitate the insertion of the practice of Social Responsibility in SMEs to improve their competitive position. This research explores the possibilities of integrating to the quality system in certified SMEs, the principles and practices of social responsibility as raised in the standards: Guidance on Social Responsibility ISO 26000 (WD 4.2) and Social Accountability SA 8000:2001. We used a participant observation methodology, selecting three SMEs and by means of consulting implement the above standards, to make clear the advantages or difficulties of integrating Social Responsibility with a quality system.

• Autores: Peña Guarín, Guillermo; Martínez Díaz, Luis Gerardo
• Fecha de publicación: 2009
• Institución: Universidad Santo Tomás
• Repositorio: Universidad Santo Tomás
• Idioma: spa
• OAI Identifier: oai:repository.usta.edu.co:11634/41940
• Acceso en línea: https://revistas.usantotomas.edu.co/index.php/signos/article/view/874; http://hdl.handle.net/11634/41940
• Palabra clave: Quality management; social responsibility; integration of management system; participant observation; Gestión de la calidad; responsabilidad social; integración de sistemas de gestión; observación participante
• License: http://purl.org/coar/access_right/c_abf2