Reflexiones sobre las características constitutivas de la gestión integral

This article presents the form as is interpreted the concept of “ integral management “ in the context of the Mastery in Quality and Integral Management. We examine first the concept of “ the quality “, appearing an extended vision of the same one that exceeds the traditional relation between a clie...

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Autores:
Tejada Losada, Fabio
Peña Guarin, Guillermo
Tipo de recurso:
Fecha de publicación:
2009
Institución:
Universidad Santo Tomás
Repositorio:
Universidad Santo Tomás
Idioma:
spa
OAI Identifier:
oai:repository.usta.edu.co:11634/41958
Acceso en línea:
https://revistas.usantotomas.edu.co/index.php/signos/article/view/894
http://hdl.handle.net/11634/41958
Palabra clave:
integral management
organizational sustainability
quality.
calidad
gestión integral
sostenibilidad de las organizaciones
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License
http://purl.org/coar/access_right/c_abf2
Description
Summary:This article presents the form as is interpreted the concept of “ integral management “ in the context of the Mastery in Quality and Integral Management. We examine first the concept of “ the quality “, appearing an extended vision of the same one that exceeds the traditional relation between a client and its supplier. Later the internal configuration of an organization is analyzed from four elements differentiated but articulated: the structure of the business, the strategic management, organizational culture and management systems; the latter mentioned should be integrated based on the compatibility of its elements. But the integral management includes also external elements to the organization related, in the approach of this Mastery, to three components of the sustainable development: the economic growth, the protection of the environment and the social cohesion; so that the integral management must include the complex integration of the internal and external elements that enable the organizational sustainability.