Caracterización de la gestión administrativa y operativa del tendero de la ciudad de Tunja

The competitive world of organizations and trade in general, leads to the realization of permanent diagnostics and analysis of business and trade sectors, allowing them to implement processes and techniques to improve their productive and administrative capacity. The research aims to make a characte...

Full description

Autores:
Burbano Galán, Milton Orlando
Rojas Rodríguez, Carlos Alberto
Santos Martínez, Ricardo
Tipo de recurso:
Fecha de publicación:
2020
Institución:
Universidad Santo Tomás
Repositorio:
Universidad Santo Tomás
Idioma:
spa
OAI Identifier:
oai:repository.usta.edu.co:11634/32680
Acceso en línea:
http://revistas.ustatunja.edu.co/index.php/ivestigium/article/view/2056
http://hdl.handle.net/11634/32680
Palabra clave:
Shopkeeper
neighborhood stores
administrative management
operational management
empiricalanalytical
Tendero
tiendas de barrio
gestión administrativa
gestión operativa
empírico‐analítico
Commerçant
magasins de quartier
gestion administrative
gestion opérationnelle
empirique ‐ analytique
Shopkeeper
lojas de bairro
gestão administrativa
gestão operacional
empírico‐analítica
Rights
License
https://creativecommons.org/licenses/by-nc-nd/4.0
Description
Summary:The competitive world of organizations and trade in general, leads to the realization of permanent diagnostics and analysis of business and trade sectors, allowing them to implement processes and techniques to improve their productive and administrative capacity. The research aims to make a characterization of the shopkeeper in the city of Tunja, from the administrative and operational management, present in each business. The methodology is framed in the empirical‐analytical method, with a nonexperimental study there is no manipulation of variables, of quantitative type and descriptive reach, in this case, the shopkeepers of Tunja city were studied from a population of 640 storekeepers. The results show a marked empirical tendency in the administrative and operative processes, the administrators have a basic theoretical formation of the different processes that are handled in each store, this does not allow them to visualize the opportunities, neither the threats that the market offers them.