Estrés laboral en el sector servicios

This research evaluates the response of job stress in 149 employees from the three offices of a courier company in eastern Colombia. The results show a moderate level of work stress with the presence of physiological symptoms, mainly associated to gastrointestinal problems, finding no differences in gender or marital status. Regarding organizational variables, a statistically significant correlation between the number of hours worked per week and stress level was found, unlike the hierarchical level variables and work place, where there was no correlation.

• Autores: Angulo Rincón, Rosalba; Bayona Quiñonez, Janeth; Esparza Durán, Marnelly
• Fecha de publicación: 2014
• Institución: Universidad Santo Tomás
• Repositorio: Universidad Santo Tomás
• Idioma: spa
• OAI Identifier: oai:repository.usta.edu.co:11634/36469
• Acceso en línea: http://revistas.ustabuca.edu.co/index.php/LEBRET/article/view/1461; http://hdl.handle.net/11634/36469
• License: Derechos de autor 2018 Revista Lebret