Herramienta para la medición del desempeño de los requisitos del SGC, considerando criterios normativos ISO

ED performance evaluation for QMS - quality management systems - is a widely discussed topic, aimed at measuring the degree to which planned results are achieved. However, there is very limited information on mechanisms or methodologies to evaluate the degree of compliance with ISO 9001:2015 requirements. Because the audit process is in charge of evaluating compliance with quality requirements dichotomously (compliant and non-compliant), this does not allow the gaps between the current state of the requirement and the expected result to be evidenced. In this sense, with this quantitative research, developed from a descriptive design study, a tool was designed for the DE of a QMS, based on normative criteria of different ISO documents, to provide a basis for companies that want to accurately and quantitatively measure the degree of to which the requirements of the ISO 9001:2015, PHVA cycle framework are being met and where the strengths and weaknesses of the system can be clearly and simply identified.

• Autores: Quiroga Soto, Juan Carlos; Mojica Bustos, Willder Gustavo
• Fecha de publicación: 2022
• Institución: Universidad Santo Tomás
• Repositorio: Repositorio Institucional USTA
• Idioma: spa
• OAI Identifier: oai:repository.usta.edu.co:11634/42197
• Acceso en línea: https://revistas.usantotomas.edu.co/index.php/signos/article/view/7481
• Palabra clave: Quality Management System (QMS); Performance evaluation; Review; PHVA cycle; Annex SL; Sistema de Gestión de la Calidad (SGC); Evaluación de desempeño; Revisión; Ciclo PHVA; Anexo SL; Sistema de Gestão de Qualidade (SGQ); Avaliação de Desempenho; revisão; ciclo PHVA; Anexo SL
• License: Derechos de autor 2021 SIGNOS - Investigación en sistemas de gestión