Definición de estrategias de transformación de la cultura organizacional en función de un sistema de gestión de calidad
This article presents a conceptual and methodological proposal for managing the integration of the principles and characteristics of a quality management system based on the standard ISO 9000 and 9001 in the organizational culture, within the framework of its implementation, in order to promote the...
- Autores:
-
Soracipa Pulido, Nancy Yaneth
- Tipo de recurso:
- Fecha de publicación:
- 2009
- Institución:
- Universidad Santo Tomás
- Repositorio:
- Repositorio Institucional USTA
- Idioma:
- spa
- OAI Identifier:
- oai:repository.usta.edu.co:11634/41949
- Acceso en línea:
- https://revistas.usantotomas.edu.co/index.php/signos/article/view/883
http://hdl.handle.net/11634/41949
- Palabra clave:
- Quality culture
organizational culture
change manarganizational culture
change management.
Cultura de la calidad
cultura organizacional
gestión del cambio
- Rights
- License
- http://purl.org/coar/access_right/c_abf2
| Summary: | This article presents a conceptual and methodological proposal for managing the integration of the principles and characteristics of a quality management system based on the standard ISO 9000 and 9001 in the organizational culture, within the framework of its implementation, in order to promote the successful operation and sustainability of the System. It includes proposals to: diagnose the culture, change management methodology, and strategies to incorporate quality principles into the organizational culture. It is based on analysis and relationship between the concepts of organizational culture, quality culture and cultural aspects identified in the ISO Standard |
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