El Sistema de Gestión de la Calidad como modelo de cambio organizacional en el sector público colombiano
This study analyzes the implementation of a quality management system, in order to identify the key ele- ments that can be used to verify if this behaves as a model of change management and to examine its rela- tionship with the preservation of knowledge.The methodology is based on a review of docum...
- Autores:
-
Sáenz Urquijo, Jesús Guillermo
Serrano Turriago, Iván Ernesto
- Tipo de recurso:
- Fecha de publicación:
- 2012
- Institución:
- Universidad Santo Tomás
- Repositorio:
- Repositorio Institucional USTA
- Idioma:
- spa
- OAI Identifier:
- oai:repository.usta.edu.co:11634/41990
- Acceso en línea:
- https://revistas.usantotomas.edu.co/index.php/signos/article/view/953
http://hdl.handle.net/11634/41990
- Palabra clave:
- public sector
change management
quali- ty management
Quality Management System.
entidades públicas
gestión de la calidad
gestión del cambio
Sistemas de gestión de la calidad
- Rights
- License
- http://purl.org/coar/access_right/c_abf2
| Summary: | This study analyzes the implementation of a quality management system, in order to identify the key ele- ments that can be used to verify if this behaves as a model of change management and to examine its rela- tionship with the preservation of knowledge.The methodology is based on a review of documents for three different stages: before, during and after the implementation of the quality management system. It also includes a literature review, the application of polls and in-depth interviews.The investigation identified commonalities between the quality management system and change manage- ment models, elements that improve the management of public sector entities to generate ordered and stable organizational changes. |
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