Estrategias de afrontamiento frente al estrés laboral en los empleados de una empresa de servicios digitales

Work stress is a recurrent factor in employees assuming a series of responses called coping strategies, which the person uses according to the personal evaluation of the characteristics of the stressor. This research identified them by categorizing them into problem-centered and emotion-centered strategies as suggested by the theory of Folkman and Lazarus (1980), making use of participant observation and a group interview where personal perceptions were privileged through discourse. Participated 5 employees with ages between 23 and 30 years, employees of a digital, digital services company in the city of Cali. The results showed a frequent use of coping strategies focused on the problem, being the confrontation the most used and to a lesser extent the planning. For its part, coping strategies focused on emotion are used occasionally, through self-control, acceptance of responsibility, positive re-evaluation and the search for social support. It is concluded that the characteristics of the type of work determine certain tendencies to use one or another coping strategy, as well as the experience with co-workers could induce the use of some shared strategies.

• Autores: Muñoz Urbano, Marly
• Fecha de publicación: 2018
• Institución: Universidad de San Buenaventura
• Repositorio: Repositorio USB
• Idioma: spa
• OAI Identifier: oai:bibliotecadigital.usb.edu.co:10819/6751
• Acceso en línea: http://hdl.handle.net/10819/6751
• Palabra clave: Estrategias de afrontamiento; Coping; Estrés; Trabajo; Coping Strategies; Stress; Work; Psicología del trabajo; Afrontamiento; Factores de riesgo psicosociales
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia