Análisis y resultados sobre el uso de la telefonía IP en las Pymes de Cartagena, Bolívar - Colombia

In the city of Cartagena, Colombia, there is a technology market that can be considered still as intact, considering that most of the GDP of the city depends on small and medium enterprises based there. This market is IP Telephony. Conducting a research exercise, where the main purpose was to identify which SMEs in the city of Cartagena, Colombia, implement in its communication structure IP telephony. In order to fulfill this objective, we used a descriptive research, using surveys as data collection technique for the analysis of the real and current situation of IP telephony in these companies. The companies which supported this research were 91 SMEs selected by using the statistical technique called simple random sampling, to systematize the information the web application MyPymeIP was developed, it allows you entering the information collected from surveys and displaying the results with statistical histograms. This allowed representing results graphically, verifying that the 100% of the SMEs surveyed have telephone service and that most of them pay a high cost, only for local call service, since many of them do not have additional services (such as national, international and mobile phone calls, call waiting, Internet, caller ID, etc.). From the above results, only 12% of surveyed SMEs use IP telephony and 88% would like to have many of the services offered by this tool, which shows that the IP solution would be well received by most of SMEs in the city of Cartagena.

• Autores: Barrios Castillo, Damián E.
• Fecha de publicación: 2013
• Institución: Universidad de San Buenaventura
• Repositorio: Repositorio USB
• Idioma: spa
• OAI Identifier: oai:bibliotecadigital.usb.edu.co:10819/6451
• Acceso en línea: http://hdl.handle.net/10819/6451
• Palabra clave: Telefonía IP; VoIP; Voz sobre IP; MAS; Muestreo Aleatorio Simple; IP Telephony; Voice over IP; SMEs; Simple Random Sampling (SRS); Telefonía; Pymes
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia