Propuesta de implementación Seis Sigma para mejoras en proceso de comunicaciones gráficas al campo en una compañía de venta directa
This document explain the method to improve the performance of the process of graphics communication to the clients of direct sales company, analizing all activities flow, focus on increase the satisfaction of intern and extern clients, reduce the extra costes to the company. For this, we choose use...
- Autores:
-
Yepes Londoño, Vanessa
- Tipo de recurso:
- Fecha de publicación:
- 2017
- Institución:
- Universidad de San Buenaventura
- Repositorio:
- Repositorio USB
- Idioma:
- spa
- OAI Identifier:
- oai:bibliotecadigital.usb.edu.co:10819/5482
- Acceso en línea:
- http://hdl.handle.net/10819/5482
- Palabra clave:
- Seis Sigma
DMAIC
Mejora continua
Comunicaciones gráficas
Continue improvement
Graphic communications
Six Sigma
Diseño gráfico
Comunicación audiovisual
Gráficos por computador
Mejoramiento continuo
- Rights
- License
- Atribución-NoComercial-SinDerivadas 2.5 Colombia
| Summary: | This document explain the method to improve the performance of the process of graphics communication to the clients of direct sales company, analizing all activities flow, focus on increase the satisfaction of intern and extern clients, reduce the extra costes to the company. For this, we choose used the six sigma model, development all the DMAIC methodology (Define, Measure, Analize, Improve and Control) with all tool sthat DMAIC givin us, determinading the activities to bring value and the diferents improve activities to get a better process. |
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