Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla
Medical tourism has shown a sustained increase in recent years in Colombia. As part of the DNA in the dynamics of the hotel sector, the quality of service is a fundamental aspect that determines how the medical tourist perceives his stay. Therefore, quality of service is the variable that directs th...
- Autores:
-
Castellano Caridad, María Isabel
Bittar Granado, Olga Margarita
Caridad Faría, Migdalia Josefina
- Tipo de recurso:
- Article of investigation
- Fecha de publicación:
- 2021
- Institución:
- Tecnológico de Antioquia
- Repositorio:
- Repositorio Tdea
- Idioma:
- eng
- OAI Identifier:
- oai:dspace.tdea.edu.co:tdea/2760
- Acceso en línea:
- https://dspace.tdea.edu.co/handle/tdea/2760
- Palabra clave:
- Medical Tourism
Turismo Médico
Tourisme médical
Business
Quality Of Service
Hospitality
- Rights
- openAccess
- License
- https://creativecommons.org/licenses/by/4.0/
id |
RepoTdea2_a3d4139e8fee3124720b2624c5695331 |
---|---|
oai_identifier_str |
oai:dspace.tdea.edu.co:tdea/2760 |
network_acronym_str |
RepoTdea2 |
network_name_str |
Repositorio Tdea |
repository_id_str |
|
dc.title.none.fl_str_mv |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla |
title |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla |
spellingShingle |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla Medical Tourism Turismo Médico Tourisme médical Business Quality Of Service Hospitality |
title_short |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla |
title_full |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla |
title_fullStr |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla |
title_full_unstemmed |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla |
title_sort |
Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in Barraquilla |
dc.creator.fl_str_mv |
Castellano Caridad, María Isabel Bittar Granado, Olga Margarita Caridad Faría, Migdalia Josefina |
dc.contributor.author.none.fl_str_mv |
Castellano Caridad, María Isabel Bittar Granado, Olga Margarita Caridad Faría, Migdalia Josefina |
dc.subject.decs.none.fl_str_mv |
Medical Tourism Turismo Médico Tourisme médical Business |
topic |
Medical Tourism Turismo Médico Tourisme médical Business Quality Of Service Hospitality |
dc.subject.proposal.none.fl_str_mv |
Quality Of Service Hospitality |
description |
Medical tourism has shown a sustained increase in recent years in Colombia. As part of the DNA in the dynamics of the hotel sector, the quality of service is a fundamental aspect that determines how the medical tourist perceives his stay. Therefore, quality of service is the variable that directs this research, measured through five factors: Tangible Elements, Reliability, Responsiveness, Security and Empathy. In this sense, an objective was established to determine the strengthening of the quality of service oriented to the medical tourist as a strategy for the sustainability of the hotel sector in Barranquilla. Based on a survey of 215 subjects, the results showed that the quality of service received by the medical tourist is poor. Concluding that this behavior corresponds to the business model that owns the hotel sector in Barranquilla (oriented to the attention of business tourists) where no improvements have been made to give a differentiating value proposal aimed at providing attention towards the medical tourist, as a strategy for its sustainability in the market. Keywords: Quality Of Service, Hospitality, Medical Tourism, Business |
publishDate |
2021 |
dc.date.issued.none.fl_str_mv |
2021 |
dc.date.accessioned.none.fl_str_mv |
2023-04-06T02:43:48Z |
dc.date.available.none.fl_str_mv |
2023-04-06T02:43:48Z |
dc.type.spa.fl_str_mv |
Artículo de revista |
dc.type.coar.spa.fl_str_mv |
http://purl.org/coar/resource_type/c_2df8fbb1 |
dc.type.content.spa.fl_str_mv |
Text |
dc.type.driver.spa.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.version.spa.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.coarversion.spa.fl_str_mv |
http://purl.org/coar/version/c_970fb48d4fbd8a85 |
format |
http://purl.org/coar/resource_type/c_2df8fbb1 |
status_str |
publishedVersion |
dc.identifier.uri.none.fl_str_mv |
https://dspace.tdea.edu.co/handle/tdea/2760 |
dc.identifier.eissn.spa.fl_str_mv |
1947-3788 |
url |
https://dspace.tdea.edu.co/handle/tdea/2760 |
identifier_str_mv |
1947-3788 |
dc.language.iso.spa.fl_str_mv |
eng |
language |
eng |
dc.relation.citationendpage.spa.fl_str_mv |
15 |
dc.relation.citationstartpage.spa.fl_str_mv |
1 |
dc.relation.citationvolume.spa.fl_str_mv |
2021 |
dc.relation.ispartofjournal.spa.fl_str_mv |
IBIMA business review |
dc.relation.references.spa.fl_str_mv |
Akbar, S, Som, APM, Wadood, F and Alzaidiyeen, NJ, (2010). “Revitalization of service quality to gain customer satisfaction and loyalty”,International Journal of Business and Management, [online] [Consulted 18-03-2018]. Available: https://pdfs.semanticscholar.org/034 b/fbc313159391c88521547b1eb4897 9328e94.pdf. Castro, M., Molina, JA, y PabloRomero, MP. (2013). ´Turismo y PIB.UN meta análisis de estudios de datos de panel´. Journal of Travel Research, 52 (6), 745 – 758 Cronin, J. y Taylor, S. (1992). “Measuring Service Quality: A Reexamination and Extension”.Journal of Marketing, [online]. [Consulted 23- 03- 2018].Availablehttps://www.jstor.org /stable/pdf/1252296.pdf?refreqid=ex celsior%3A5ff84a6212d6e214151190 40678a9338. Cronin, J. y Taylor, S. (1994). “Servperf vs. Servqual: reconciling performancebased and perceptions-minusexpectations measurement of service quality”.Journal of Marketing. [online]. [Consulted 18-03-2018]. Available: https://www.academia.edu/3252696/ SERVPERF_versus_SERVQUAL_reconcil ing_performancebased_and_perceptions-minus-expectations_measurement_of_service_ quality. Chuang, TC, Liu, JS, Lee, Y, Lu LYY, (2014).“The main paths of medical tourism: From transplantation to beautification”.Tourism Management. [online]. [Consulted 23-03- 2018].Available: • https://doi.org/10.1016/j.tourman.20 14.03.016.(http://www.sciencedirect.c om/science/article/pii/S0261517714 000727) De la Puente, M. (2015)."Health Tourism Sector: Case of Colombia". Caribbean economy. [online]. [Consulted 18-03-2018].Available: https://dialnet.unirioja.es/servlet/arti culo?codigo=6143212 Fetscherin M. and Stephano, R.M. (2016). “The medical tourism index: Scale development and validation”.Tourism Management. [online] [Consulted 17-03-2018] Available: https://scholarship.rollins.edu/cgi/vie wcontent.cgi?article=1238&context=as _facpub Gadotti, S. y Franҫa, A. (2009)."The measurement of the quality of service: an application in hotel companies".European Journal of Business Management and Economics. [online].[Consulted 17-03- 2018]Available: https://dialnet.unirioja.es/ejemplar/2 13920 Grönroos, Ch. (1984). “A Service Quality Model and its Marketing Implications”.European Journal of Marketing. [online]. [Consulted 18-03- 2018]Available: https://www.researchgate.net/publica tion/233522386_A_Service_Quality_M odel_and_Its_Marketing_Implications/d ownload. [Consultado 18-04-2018] Heung, V, Kucukusta, D, Song, H. (2011). “Medical tourism development in Hong Kong: An assessment of the barriers”. Tourism Management. [online].[Consulted23-03- 2018].Available:https://www.academi a.edu/6175341/Medical_tourism_deve lopment_in_Hong_Kong_An_assessmen t_of_the_barriers Izquierdo Vera, R. M., Lazo Serrano, C. A., & Andrade Ríos, M. A. (2018)."The hotel quality through the Servqual scale in hotels in the province of El Oro, Ecuador". University and Society.[online]. [Consulted 23-04- 2018].Available: http://rus.ucf.edu.cu/index.php/rus. Kuei, C.H.; Lu, M.H. (2013). “Integrating quality management principles into sustainability management”.Total Quality Management & Business Excellence. [online]. [Consulted 23-04- 2018] • Available:http://dx.doi.org/10.1080/1 4783363.2012.669536 Lovelock, B, Lovelock. K. (2018) “We had a ball … as long as you kept taking your painkillers” just how much tourism is there in medical tourism? Experiences of the patient tourist. Tourism Management. [online]. [Consulted 24-03-2018]. Available:http://www.sciencedirect.co m/science/article/pii/S02615177183 01080 Martínez, D. (2016). “Medical Tourism: Generalities for your comprehensive understanding". Tourism and Society. [online]. [Consulted 25-03- 2018].Available: DOI: http://dx.doi.org/10.18601/0107555. N19.08. Migración Colombia (2017). Annual Statistics Bulletin January-December 2017.[online]. [Consulted 18-03- 2018].Available:http://migracioncolo mbia.gov.co/phocadownload/Bolet%C 3%ADn%20Flujos%20Migratorios%2 02017%20(003).pdf Monfort, M., Defante, L., Oliveira, D. y Mantovani, D. (2013)."The staff were very good and the staff were very nice. Strategic implications".Tourism Studies and Perspectives. [online]. [Consulted 22-03-2018] Avalaible: http://www.redalyc.org/articulo.oa?id =180726078005 Montgomery, DC. (2009). “Introduction to statistical Quality Control”.6th edn. John Wiley & Sons. [online]. [Consulted 23-04-2018] Avalaible: https://endustri.eskisehir.edu.tr/ipoyr az/TKY302/icerik/text%20book_mont gomery_6th%20edition.pdf Morillo, M. (2007)."Analysis of the quality of hotel service through the SERVQUAL Scale".Visión gerencial. [online]. [Consulted 23-04- 2018]Available:http://www.saber.ula. ve/bitstream/handle/123456789/251 52/articulo8.pdf?sequence=2&isAllow ed=y Noguera, N. (2019)."World Tourism Council projects growth of 3.8% by 2028". Viajar Diario eltiempo. Com, 22 de enero 2019.[online].[Consulted 31- 01-2019] Available: https://www.eltiempo.com/vida/viaja r/retos-del-consejo-mundial-de-viajesy-turismo-wttc-para-el-2028-317492 United Nations World Tourism Organization (OMT).Tourism by 2030. Global overview. Madrid: OMT (2011). World Tourism Organization. (2018). “Exploring Health Tourism. Executive Summary”. UNWTO.[en línea]. Madrid, [Consulted 31-01-2019].Available: DOI: https://doi.org/10.18111/978928442 030.8 Osgood, C.E., Suci, G., y Tannenbaum, P. (1957). “The measurement of meaning”.Psicothema. [online]. [Consulted 23-04-2018]. Available: https://www.press.uillinois.edu/book s/catalog/32mtm7sx9780252745393. html Parasuraman, A., Berry, L.& Zeithaml, V. (1991) “Refinement and reassessment of the SERVQUAL Scale”. Journal of Retailing. [online]. [Consulted 23-04- 2018].Available: https://www.researchgate.net/publica tion/247373898_Refinement_and_reas sessment_of_the_SERVQUAL_instrume nt Parasuraman, A., Zeithaml, V., & Berry, L. (1988). “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”. Journal of Retailing. [online]. [Consulted 18-03- 2018] Available: https://search.proquest.com/docview /228609374?pq-origsite=gscholar Parasuraman, A., Zeithaml, V., & Berry, L. (1985). “A Conceptual Model of Service Quality and its Implications for Future Research”.Journal of Marketing. [online]. [Consulted 23-04-2018] Available:https://www.jstor.org/stabl e/1251430?origin=JSTOR- .%20pdf&seq=1#metadata_info_tab_co ntents Portafolio. (2014). “Health tourism seeks to grow more in Colombia”.Portafolio, 08 de abril. [online]. [Consulted 18-03-2018]. Available:https://www.portafolio.co/e conomia/finanzas/turismo-saludbusca-crecer-colombia-66184. Poveda, G. y Gallegos, M. (2018). "Dental medical tourism in Ecuador as a new exportable offer of non-traditional services for the promotion and development of the national economy".Observatory Journal of Latin American Economics. [online].[Consulted 23-11-18]. Available https://www.eumed.net/rev/oel/inde x.html. Programa de Transformación Productiva (2013). Business plan for the wellness tourism subsector in Colombia.[online]. [Consulted 19-04- 2018].Available: https://www.ptp.com.co/CMSPages/G etFile.aspx?guid=80fca027-7c4e-4585- 88f7-a349ed5a1a0b. Ribeiro, J., (2017).Definition of indicators of the implementation of the SDGs in the Americas: ILO contributions. [online]. [Consulted 19- 04-2018].Available:https://www.ituccsi.org/IMG/pdf/jose_ribeiro_indicado res_ods.pdf Ross, K. (2001). “Health tourism: an overview”. HSMAI Marketing Review. [online].[Consulted 23-04- 2018].Available:http://www.hospitalit ynet.org/news/4010521.search. Ruiz, A.; Vázquez, R.; Díaz, A. (1995). “The perceived quality of service in rural tourism hotel establishments”. Papers de Turisme. [online].[Consulted 18-04-2018] • Available:http://www.papersdeturism e.gva.es/ojs/index.php/Papers/article /view/304 Sadeh, E. & Garkaz, M. (2018). “Interpretative structural modeling of quality factors in both medical and hospitality services in the medical tourism industry”.Journal of Travel & Tourism Marketing. [online]. [Consulted 19-04- 2018].Available:https://doi.org/10.10 80/10548408.2018.1527273 80/10548408.2018.1527273 • Sánchez-Vergara S. (2017)."Trends, profiles and motivation of health and wellness tourism”. The Ostelea. School of Tourism & Hospitality. [online]. [Consulted 19-03- 2018].Available:http://www.aept.org/ archivos/documentos/informe_turism o_de_salud_y_bienestar_ostelea.pdf Schenkel, A. (09-05-2019). “Top social tourism experiences in Latin America”.Alba Sud.[en línea]. [Consultado 31-01-2019]. Disponible: http://www.albasud.org/blog/es/110 8/principales-experiencias-deturismo-social-en-latinoam-rica Sorensson, A. Von Friedrichs, Y . (2013). “An importance–performance analysis of sustainable tourism: A comparison between international and national tourists”.Journal: of destination Marketing and Managament. [online]. [Consulted 23-04- 2018].Available:https://www.research gate.net/publication/257744923_An_I mportancePerformance_Analysis_of_Sustainable_ Tourism_A_Comparison_Between_Inter national_and_National_Tourist • Triviño, D., Ovalle, D., Díaz-Solano, B. (2018)."Medical tourism in the city of Barranquilla: context analysis for the creation of a cluster”.Caribbean Economics Magazine. [online]. [Consulted 20-07- 2018].Available:http://www.scielo.org .co/pdf/ecoca/n21/2011-2106-ecoca21-131.pdf. Wu, WY., Qomariyah, A., Sa, NTT &Liao, YK.(2018). “The Integration between Service Value and Service Recovery in the Hospitality Industry; An Application of QFD and ANP”.International Journal of Hospitality Management. [online]. [Consulted 31-01- 2019].Available:https://doi.org/10.10 16/j.ijhm.2018.03.010.; http://www.sciencedirect.com/scienc e/article/pii/S0278431917310666 Yang, Y. Hu, J.; Sun, R. and Chen, X. (2018). “Medical tourism destinations prioritization using group decision making method with neutrosophic fuzzy preference relations”.Scientia Iranica E. [online]. [Consulted 31-01- 2019]. Available:http://scientiairanica.sharif. edu/article_4514_b8ba518c066810f00 b2dcb08fbcba49a.pdf Yu., & Ko, T. G. (2012). “A cross-cultural study of perceptions of medical tourism among Chinese, Japanese and Korean tourists in Korea”.Tourism Management. [online]. [Consulted 23- 04-2018]. Available:https://doi.org/10.1016/j.to urman.2011.02.002. http://www.sciencedirect.com/scienc e/article/pii/S026151771100046X. Zeithaml, V.A. y Bitner, M.J. (2000). Services marketing: Integrating customer focus across the firm. 2ª Ed. Boston: McGraw-Hill |
dc.rights.uri.spa.fl_str_mv |
https://creativecommons.org/licenses/by/4.0/ |
dc.rights.license.spa.fl_str_mv |
Atribución 4.0 Internacional (CC BY 4.0) |
dc.rights.accessrights.spa.fl_str_mv |
info:eu-repo/semantics/openAccess |
dc.rights.coar.spa.fl_str_mv |
http://purl.org/coar/access_right/c_abf2 |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0/ Atribución 4.0 Internacional (CC BY 4.0) http://purl.org/coar/access_right/c_abf2 |
eu_rights_str_mv |
openAccess |
dc.format.extent.spa.fl_str_mv |
15 páginas |
dc.format.mimetype.spa.fl_str_mv |
application/pdf |
dc.coverage.city.none.fl_str_mv |
Barranquilla, Colombia |
dc.publisher.place.spa.fl_str_mv |
Estados Unidos |
dc.source.spa.fl_str_mv |
https://ibimapublishing.com/articles/IBIMABR/2021/422393/ |
institution |
Tecnológico de Antioquia |
bitstream.url.fl_str_mv |
https://dspace.tdea.edu.co/bitstream/tdea/2760/1/Strengthening%20the%20Quality%20of%20Service....pdf https://dspace.tdea.edu.co/bitstream/tdea/2760/3/Strengthening%20the%20Quality%20of%20Service....pdf.txt https://dspace.tdea.edu.co/bitstream/tdea/2760/4/Strengthening%20the%20Quality%20of%20Service....pdf.jpg https://dspace.tdea.edu.co/bitstream/tdea/2760/2/license.txt |
bitstream.checksum.fl_str_mv |
1fd5cc1a2b2e741fc14f180dab36c825 584d4492d8afd914287e9a853881a93d 9e2ab79c1879c3ef18cf6a4300754e68 2f9959eaf5b71fae44bbf9ec84150c7a |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
Repositorio Institucional Tecnologico de Antioquia |
repository.mail.fl_str_mv |
bdigital@metabiblioteca.com |
_version_ |
1812189181179330560 |
spelling |
Castellano Caridad, María Isabel07697404-3c6e-4a8b-83d4-f4db881ea4f1Bittar Granado, Olga Margarita5a6c8e9d-7110-4da0-bddf-0576f5db2220Caridad Faría, Migdalia Josefina15c29cc2-1750-4757-b99d-8573a15bb9672023-04-06T02:43:48Z2023-04-06T02:43:48Z2021https://dspace.tdea.edu.co/handle/tdea/27601947-3788Medical tourism has shown a sustained increase in recent years in Colombia. As part of the DNA in the dynamics of the hotel sector, the quality of service is a fundamental aspect that determines how the medical tourist perceives his stay. Therefore, quality of service is the variable that directs this research, measured through five factors: Tangible Elements, Reliability, Responsiveness, Security and Empathy. In this sense, an objective was established to determine the strengthening of the quality of service oriented to the medical tourist as a strategy for the sustainability of the hotel sector in Barranquilla. Based on a survey of 215 subjects, the results showed that the quality of service received by the medical tourist is poor. Concluding that this behavior corresponds to the business model that owns the hotel sector in Barranquilla (oriented to the attention of business tourists) where no improvements have been made to give a differentiating value proposal aimed at providing attention towards the medical tourist, as a strategy for its sustainability in the market. Keywords: Quality Of Service, Hospitality, Medical Tourism, Business15 páginasapplication/pdfenghttps://creativecommons.org/licenses/by/4.0/Atribución 4.0 Internacional (CC BY 4.0)info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2https://ibimapublishing.com/articles/IBIMABR/2021/422393/Strengthening the Quality of Service Oriented to Medical Tourists: A Strategy for The Sustainability of The Hotel Sector in BarraquillaArtículo de revistahttp://purl.org/coar/resource_type/c_2df8fbb1Textinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/version/c_970fb48d4fbd8a85Barranquilla, ColombiaEstados Unidos1512021IBIMA business reviewAkbar, S, Som, APM, Wadood, F and Alzaidiyeen, NJ, (2010). “Revitalization of service quality to gain customer satisfaction and loyalty”,International Journal of Business and Management, [online] [Consulted 18-03-2018]. Available: https://pdfs.semanticscholar.org/034 b/fbc313159391c88521547b1eb4897 9328e94.pdf.Castro, M., Molina, JA, y PabloRomero, MP. (2013). ´Turismo y PIB.UN meta análisis de estudios de datos de panel´. Journal of Travel Research, 52 (6), 745 – 758Cronin, J. y Taylor, S. (1992). “Measuring Service Quality: A Reexamination and Extension”.Journal of Marketing, [online]. [Consulted 23- 03- 2018].Availablehttps://www.jstor.org /stable/pdf/1252296.pdf?refreqid=ex celsior%3A5ff84a6212d6e214151190 40678a9338.Cronin, J. y Taylor, S. (1994). “Servperf vs. Servqual: reconciling performancebased and perceptions-minusexpectations measurement of service quality”.Journal of Marketing. [online]. [Consulted 18-03-2018]. Available: https://www.academia.edu/3252696/ SERVPERF_versus_SERVQUAL_reconcil ing_performancebased_and_perceptions-minus-expectations_measurement_of_service_ quality.Chuang, TC, Liu, JS, Lee, Y, Lu LYY, (2014).“The main paths of medical tourism: From transplantation to beautification”.Tourism Management. [online]. [Consulted 23-03- 2018].Available: • https://doi.org/10.1016/j.tourman.20 14.03.016.(http://www.sciencedirect.c om/science/article/pii/S0261517714 000727)De la Puente, M. (2015)."Health Tourism Sector: Case of Colombia". Caribbean economy. [online]. [Consulted 18-03-2018].Available: https://dialnet.unirioja.es/servlet/arti culo?codigo=6143212Fetscherin M. and Stephano, R.M. (2016). “The medical tourism index: Scale development and validation”.Tourism Management. [online] [Consulted 17-03-2018] Available: https://scholarship.rollins.edu/cgi/vie wcontent.cgi?article=1238&context=as _facpubGadotti, S. y Franҫa, A. (2009)."The measurement of the quality of service: an application in hotel companies".European Journal of Business Management and Economics. [online].[Consulted 17-03- 2018]Available: https://dialnet.unirioja.es/ejemplar/2 13920Grönroos, Ch. (1984). “A Service Quality Model and its Marketing Implications”.European Journal of Marketing. [online]. [Consulted 18-03- 2018]Available: https://www.researchgate.net/publica tion/233522386_A_Service_Quality_M odel_and_Its_Marketing_Implications/d ownload. [Consultado 18-04-2018]Heung, V, Kucukusta, D, Song, H. (2011). “Medical tourism development in Hong Kong: An assessment of the barriers”. Tourism Management. [online].[Consulted23-03- 2018].Available:https://www.academi a.edu/6175341/Medical_tourism_deve lopment_in_Hong_Kong_An_assessmen t_of_the_barriersIzquierdo Vera, R. M., Lazo Serrano, C. A., & Andrade Ríos, M. A. (2018)."The hotel quality through the Servqual scale in hotels in the province of El Oro, Ecuador". University and Society.[online]. [Consulted 23-04- 2018].Available: http://rus.ucf.edu.cu/index.php/rus.Kuei, C.H.; Lu, M.H. (2013). “Integrating quality management principles into sustainability management”.Total Quality Management & Business Excellence. [online]. [Consulted 23-04- 2018] • Available:http://dx.doi.org/10.1080/1 4783363.2012.669536Lovelock, B, Lovelock. K. (2018) “We had a ball … as long as you kept taking your painkillers” just how much tourism is there in medical tourism? Experiences of the patient tourist. Tourism Management. [online]. [Consulted 24-03-2018]. Available:http://www.sciencedirect.co m/science/article/pii/S02615177183 01080Martínez, D. (2016). “Medical Tourism: Generalities for your comprehensive understanding". Tourism and Society. [online]. [Consulted 25-03- 2018].Available: DOI: http://dx.doi.org/10.18601/0107555. N19.08.Migración Colombia (2017). Annual Statistics Bulletin January-December 2017.[online]. [Consulted 18-03- 2018].Available:http://migracioncolo mbia.gov.co/phocadownload/Bolet%C 3%ADn%20Flujos%20Migratorios%2 02017%20(003).pdfMonfort, M., Defante, L., Oliveira, D. y Mantovani, D. (2013)."The staff were very good and the staff were very nice. Strategic implications".Tourism Studies and Perspectives. [online]. [Consulted 22-03-2018] Avalaible: http://www.redalyc.org/articulo.oa?id =180726078005Montgomery, DC. (2009). “Introduction to statistical Quality Control”.6th edn. John Wiley & Sons. [online]. [Consulted 23-04-2018] Avalaible: https://endustri.eskisehir.edu.tr/ipoyr az/TKY302/icerik/text%20book_mont gomery_6th%20edition.pdfMorillo, M. (2007)."Analysis of the quality of hotel service through the SERVQUAL Scale".Visión gerencial. [online]. [Consulted 23-04- 2018]Available:http://www.saber.ula. ve/bitstream/handle/123456789/251 52/articulo8.pdf?sequence=2&isAllow ed=yNoguera, N. (2019)."World Tourism Council projects growth of 3.8% by 2028". Viajar Diario eltiempo. Com, 22 de enero 2019.[online].[Consulted 31- 01-2019] Available: https://www.eltiempo.com/vida/viaja r/retos-del-consejo-mundial-de-viajesy-turismo-wttc-para-el-2028-317492United Nations World Tourism Organization (OMT).Tourism by 2030. Global overview. Madrid: OMT (2011). World Tourism Organization. (2018). “Exploring Health Tourism. Executive Summary”. UNWTO.[en línea]. Madrid, [Consulted 31-01-2019].Available: DOI: https://doi.org/10.18111/978928442 030.8Osgood, C.E., Suci, G., y Tannenbaum, P. (1957). “The measurement of meaning”.Psicothema. [online]. [Consulted 23-04-2018]. Available: https://www.press.uillinois.edu/book s/catalog/32mtm7sx9780252745393. htmlParasuraman, A., Berry, L.& Zeithaml, V. (1991) “Refinement and reassessment of the SERVQUAL Scale”. Journal of Retailing. [online]. [Consulted 23-04- 2018].Available: https://www.researchgate.net/publica tion/247373898_Refinement_and_reas sessment_of_the_SERVQUAL_instrume ntParasuraman, A., Zeithaml, V., & Berry, L. (1988). “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”. Journal of Retailing. [online]. [Consulted 18-03- 2018] Available: https://search.proquest.com/docview /228609374?pq-origsite=gscholarParasuraman, A., Zeithaml, V., & Berry, L. (1985). “A Conceptual Model of Service Quality and its Implications for Future Research”.Journal of Marketing. [online]. [Consulted 23-04-2018] Available:https://www.jstor.org/stabl e/1251430?origin=JSTOR- .%20pdf&seq=1#metadata_info_tab_co ntentsPortafolio. (2014). “Health tourism seeks to grow more in Colombia”.Portafolio, 08 de abril. [online]. [Consulted 18-03-2018]. Available:https://www.portafolio.co/e conomia/finanzas/turismo-saludbusca-crecer-colombia-66184.Poveda, G. y Gallegos, M. (2018). "Dental medical tourism in Ecuador as a new exportable offer of non-traditional services for the promotion and development of the national economy".Observatory Journal of Latin American Economics. [online].[Consulted 23-11-18]. Available https://www.eumed.net/rev/oel/inde x.html.Programa de Transformación Productiva (2013). Business plan for the wellness tourism subsector in Colombia.[online]. [Consulted 19-04- 2018].Available: https://www.ptp.com.co/CMSPages/G etFile.aspx?guid=80fca027-7c4e-4585- 88f7-a349ed5a1a0b.Ribeiro, J., (2017).Definition of indicators of the implementation of the SDGs in the Americas: ILO contributions. [online]. [Consulted 19- 04-2018].Available:https://www.ituccsi.org/IMG/pdf/jose_ribeiro_indicado res_ods.pdfRoss, K. (2001). “Health tourism: an overview”. HSMAI Marketing Review. [online].[Consulted 23-04- 2018].Available:http://www.hospitalit ynet.org/news/4010521.search.Ruiz, A.; Vázquez, R.; Díaz, A. (1995). “The perceived quality of service in rural tourism hotel establishments”. Papers de Turisme. [online].[Consulted 18-04-2018] • Available:http://www.papersdeturism e.gva.es/ojs/index.php/Papers/article /view/304Sadeh, E. & Garkaz, M. (2018). “Interpretative structural modeling of quality factors in both medical and hospitality services in the medical tourism industry”.Journal of Travel & Tourism Marketing. [online]. [Consulted 19-04- 2018].Available:https://doi.org/10.10 80/10548408.2018.152727380/10548408.2018.1527273 • Sánchez-Vergara S. (2017)."Trends, profiles and motivation of health and wellness tourism”. The Ostelea. School of Tourism & Hospitality. [online]. [Consulted 19-03- 2018].Available:http://www.aept.org/ archivos/documentos/informe_turism o_de_salud_y_bienestar_ostelea.pdfSchenkel, A. (09-05-2019). “Top social tourism experiences in Latin America”.Alba Sud.[en línea]. [Consultado 31-01-2019]. Disponible: http://www.albasud.org/blog/es/110 8/principales-experiencias-deturismo-social-en-latinoam-ricaSorensson, A. Von Friedrichs, Y . (2013). “An importance–performance analysis of sustainable tourism: A comparison between international and national tourists”.Journal: of destination Marketing and Managament. [online]. [Consulted 23-04- 2018].Available:https://www.research gate.net/publication/257744923_An_I mportancePerformance_Analysis_of_Sustainable_ Tourism_A_Comparison_Between_Inter national_and_National_Tourist• Triviño, D., Ovalle, D., Díaz-Solano, B. (2018)."Medical tourism in the city of Barranquilla: context analysis for the creation of a cluster”.Caribbean Economics Magazine. [online]. [Consulted 20-07- 2018].Available:http://www.scielo.org .co/pdf/ecoca/n21/2011-2106-ecoca21-131.pdf.Wu, WY., Qomariyah, A., Sa, NTT &Liao, YK.(2018). “The Integration between Service Value and Service Recovery in the Hospitality Industry; An Application of QFD and ANP”.International Journal of Hospitality Management. [online]. [Consulted 31-01- 2019].Available:https://doi.org/10.10 16/j.ijhm.2018.03.010.; http://www.sciencedirect.com/scienc e/article/pii/S0278431917310666Yang, Y. Hu, J.; Sun, R. and Chen, X. (2018). “Medical tourism destinations prioritization using group decision making method with neutrosophic fuzzy preference relations”.Scientia Iranica E. [online]. [Consulted 31-01- 2019]. Available:http://scientiairanica.sharif. edu/article_4514_b8ba518c066810f00 b2dcb08fbcba49a.pdfYu., & Ko, T. G. (2012). “A cross-cultural study of perceptions of medical tourism among Chinese, Japanese and Korean tourists in Korea”.Tourism Management. [online]. [Consulted 23- 04-2018]. Available:https://doi.org/10.1016/j.to urman.2011.02.002. http://www.sciencedirect.com/scienc e/article/pii/S026151771100046X.Zeithaml, V.A. y Bitner, M.J. (2000). Services marketing: Integrating customer focus across the firm. 2ª Ed. Boston: McGraw-HillMedical TourismTurismo MédicoTourisme médicalBusinessQuality Of ServiceHospitalityORIGINALStrengthening the Quality of Service....pdfStrengthening the Quality of Service....pdfapplication/pdf239853https://dspace.tdea.edu.co/bitstream/tdea/2760/1/Strengthening%20the%20Quality%20of%20Service....pdf1fd5cc1a2b2e741fc14f180dab36c825MD51open accessTEXTStrengthening the Quality of Service....pdf.txtStrengthening the Quality of Service....pdf.txtExtracted texttext/plain56674https://dspace.tdea.edu.co/bitstream/tdea/2760/3/Strengthening%20the%20Quality%20of%20Service....pdf.txt584d4492d8afd914287e9a853881a93dMD53open accessTHUMBNAILStrengthening the Quality of Service....pdf.jpgStrengthening the Quality of Service....pdf.jpgGenerated Thumbnailimage/jpeg13148https://dspace.tdea.edu.co/bitstream/tdea/2760/4/Strengthening%20the%20Quality%20of%20Service....pdf.jpg9e2ab79c1879c3ef18cf6a4300754e68MD54open accessLICENSElicense.txtlicense.txttext/plain; charset=utf-814828https://dspace.tdea.edu.co/bitstream/tdea/2760/2/license.txt2f9959eaf5b71fae44bbf9ec84150c7aMD52open accesstdea/2760oai:dspace.tdea.edu.co:tdea/27602023-04-06 03:00:49.502An error occurred on the license name.|||https://creativecommons.org/licenses/by/4.0/open accessRepositorio Institucional Tecnologico de Antioquiabdigital@metabiblioteca.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 |