Documentación de la Norma Técnica Colombiana ISO 9001:2008 en el Jardín Botánico del Quindío

The Jardín Botánico del Quindío basically considered to establish a Quality Management System, with the purpose of achieving a better internal organization, a continuous improvement in the tasks development, a production increase, a working risks decrease and the process optimization to guarantee an...

Full description

Autores:
Gómez Robledo, Sebastián
Tipo de recurso:
Trabajo de grado de pregrado
Fecha de publicación:
2015
Institución:
Universidad del Quindío
Repositorio:
Repositorio Universidad del Quindío
Idioma:
spa
OAI Identifier:
oai:bdigital.uniquindio.edu.co:001/1790
Acceso en línea:
https://bdigital.uniquindio.edu.co/handle/001/1790
Palabra clave:
Producto
Experto
Tecnico
Calidad
Rights
closedAccess
License
Derechos Reservados - Universidad del Quindio
Description
Summary:The Jardín Botánico del Quindío basically considered to establish a Quality Management System, with the purpose of achieving a better internal organization, a continuous improvement in the tasks development, a production increase, a working risks decrease and the process optimization to guarantee and ensure a high standard quality for the local and international users. On this sense, the Jardín Botánico del Quindío has initially considered to write the documents related with Colombian Technical Normative CTN ISO 9001 based on Quality Management Systems, with the objective of a better standardizing for the processes and procedures, increase the user´s satisfaction and continuously search the enforcement of its image as a touristic institution. Given these aspects, internship consists in making the documentation process of the Quality Management System, according to the requirements from the mentioned Technical Normative, starting with a diagnosis of the current institutional situation, working in the strategic direction and the processes characterization to close with the making of different forms, procedures and documents that allow to have an initial base for a future implementation of the Quality Management System (QMS).