Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial

La Automatización Robótica de Procesos (RPA) es una tecnología clave en la transformación digital empresarial, ya que se destaca por liberar recursos humanos, reducir costos y mejorar la eficiencia. Este artículo analiza la aplicación de la RPA en el ámbito empresarial. Partiendo de la descripción d...

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Autores:: Galvis Benitez, Marlon Andrey

Tipo de recurso:: Trabajo de grado de pregrado

Fecha de publicación:: 2024

Institución:: Universidad Libre

Repositorio:: RIU - Repositorio Institucional UniLibre

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dc.title.spa.fl_str_mv	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial
dc.title.alternative.spa.fl_str_mv	Analysis of the application of robotic process automation in the business environment
title	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial
spellingShingle	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial Automatización robótica de procesos Metodología Robots RPA Procesos Inteligencia artificial Mejora de procesos Empresa Transformación digital Procesos empresariales Robotic process automation RPA Processes Robots Methodology Artificial intelligence Process improvement Company Digital transformation Business processes Automatizacion
title_short	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial
title_full	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial
title_fullStr	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial
title_full_unstemmed	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial
title_sort	Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial
dc.creator.fl_str_mv	Galvis Benitez, Marlon Andrey
dc.contributor.advisor.none.fl_str_mv	Sánchez Delgado, Maritza Del Pilar
dc.contributor.author.none.fl_str_mv	Galvis Benitez, Marlon Andrey
dc.subject.spa.fl_str_mv	Automatización robótica de procesos Metodología Robots RPA Procesos Inteligencia artificial Mejora de procesos Empresa Transformación digital Procesos empresariales
topic	Automatización robótica de procesos Metodología Robots RPA Procesos Inteligencia artificial Mejora de procesos Empresa Transformación digital Procesos empresariales Robotic process automation RPA Processes Robots Methodology Artificial intelligence Process improvement Company Digital transformation Business processes Automatizacion
dc.subject.subjectenglish.spa.fl_str_mv	Robotic process automation RPA Processes Robots Methodology Artificial intelligence Process improvement Company Digital transformation Business processes
dc.subject.lemb.spa.fl_str_mv	Automatizacion
description	La Automatización Robótica de Procesos (RPA) es una tecnología clave en la transformación digital empresarial, ya que se destaca por liberar recursos humanos, reducir costos y mejorar la eficiencia. Este artículo analiza la aplicación de la RPA en el ámbito empresarial. Partiendo de la descripción del concepto de RPA, su impacto en el área empresarial, los criterios para determinar qué tareas pueden automatizarse, los beneficios que trae consigo la implementación de esta tecnología, al igual que las herramientas existentes en el mercado para desarrollarla, y finalmente se presentan casos de estudio exitosos, como el de una empresa de distribución de energía "Copel Distribuição S.A", un proveedor de telecomunicaciones móviles "Telefónica O2" y una entidad Bancaria como Bancolombia, evidenciando mejoras significativas en la eficiencia operativa y el retorno de inversión.
publishDate	2024
dc.date.accessioned.none.fl_str_mv	2024-02-01T22:52:18Z
dc.date.available.none.fl_str_mv	2024-02-01T22:52:18Z
dc.date.created.none.fl_str_mv	2024-01-01
dc.type.local.spa.fl_str_mv	Tesis de Pregrado
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dc.identifier.uri.none.fl_str_mv	https://hdl.handle.net/10901/28315
url	https://hdl.handle.net/10901/28315
dc.relation.references.spa.fl_str_mv	Aguirre, S., & Rodriguez, A. (2017). Automation of a business process using robotic process automation (RPA): A case study. In Applied Computer Sciences in Engineering: 4th Workshop on Engineering Applications, WEA 2017, Cartagena, Colombia, September 27-29, 2017, Proceedings 4 (pp. 65-71). Springer International Publishing. https://www.semanticscholar.org/paper/Automation-of-a-Business-Process-Using-Robotic-A-Aguirre-Rodr%C3%ADguez/c532053015c43ef2e50787e321eba3e488ace832 Asatiani, A., Copeland, O., & Penttinen, E. (2023). Deciding on the robotic process automation operating model: A checklist for RPA managers. Business Horizons, 66(1), 109-121. https://doi.org/10.1016/j.bushor.2022.03.004 Berruti, F., Nixon, G., Taglioni, G., & Whiteman, R. (2017). Intelligent process automation: The engine at the core of the next-generation operating model. Digital McKinsey, 9. https://www.sipotra.it/wp-content/uploads/2017/04/Intelligent-process-automation-The-engine-at-the-core-of-the-next-generation-operating-model.pdf Bhardwaj, V. (2023). A systematic review of robotic process automation in business operations: Contemporary trends and insights. J. Intell Syst. Control, 2(3), 153-169. https://doi.org/10.56578/jisc020304 Choi, D., R’bigui, H., & Cho, C. (2022). Enabling the gab between RPA and process mining: User interface interactions recorder. IEEE Access, 10, 39604-39612. doi: 10.1109/ACCESS.2022.3165797. Chugh, R., Macht, S., & Hossain, R. (2022). Robotic Process Automation: a review of organizational grey literature. International Journal of Information Systems and Project Management, 10(1), 5-26. https://doi.org/10.12821/ijis Costa, D., Mamede, H. & Mira da Silva, M.(2022).Robotic Process Automation (RPA) Adoption: A Systematic Literature Review. Engineering Management in Production and Services,14(2) 1-12. https://doi.org/10.2478/emj-2022-0012 E-Fatima, K., Khandan, R., Hosseinian-Far, A., Sarwar, D., & Ahmed, H. F. (2022). Adoption and Influence of Robotic Process Automation in Beef Supply Chains. Logistics, 6(3), 48. https://doi.org/10.3390/logistics6030048 Everest Global Inc (2023, 5 de octubre). Automatización robótica de procesos (RPA): panorama de proveedores de tecnología con evaluación PEAK Matrix® 2023. https://www2.everestgrp.com/reportaction/EGR-2023-38-R-6146/Marketing?SearchTerms=RPA Farinha, D., Pereira, R., & Almeida, R. (2023). A framework to support Robotic process automation. Journal of Information Technology, 0(0). https://doi.org/10.1177/02683962231165066 Ghouse, A., & Sipos, C. (2022). RPA progression throughout years and futuristic aspects of RPA. Pollack Periodica, 17(1), 30-35. https://doi.org/10.1556/606.2021.00344 Herm, L. V., Janiesch, C., Helm, A., Imgrund, F., Hofmann, A., & Winkelmann, A. (2023). A framework for implementing robotic process automation projects. Information Systems and e-Business Management, 21(1), 1-35. https://doi.org/10.1007/s10257-022-00553-8 Khan, S. (2020). Comparative analysis of rpa tools-uipath, automation anywhere and blueprism. International Journal of Computer Science and Mobile Applications, 8(11), 1-6. https://doi.org/10.1109/ICACITE57410.2023.10182777 Kim, S. H. (2023). Development of Evaluation Criteria for Robotic Process Automation (RPA) Solution Selection. Electronics, 12(4), 986. https://doi.org/10.3390/electronics12040986 Lacity, M., Willcocks, L., & Craig, A. (2015a). Robotic process automation: mature capabilities in the energy sector. https://eprints.lse.ac.uk/64520/1/OUWRPS_15_06_published.pdf Lacity, M., Willcocks, L., & Craig, A., (2015b) Robotic process automation at telefonica O2, MIS Quart. Executive, vol. 15, no. 1, 2015, Art. no. 4. [En línea]. Disponible en: https://aisel.aisnet.org/misqe/vol15/iss1/4 Lowes, P., Cannata, F., Chitre, S., & Barkham, J., (2019). Automate this: The business leader’s guide to robotic and intelligent automation. Disponible en: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/process-and-operations/us-sdt-process-automation.pdf Luo, H., & Luo, H. (2021). RPA and Artificial Intelligence in Budget Management Based on Multiperspective Recognition Based on Network Communication Integration. Wireless Communications and Mobile Computing, 2021, 1-13. https://doi.org/10.1155/2021/9723379 Marciniak, P., & Stanisławski, R. (2021). Internal determinants in the field of RPA technology implementation on the example of selected companies in the context of industry 4.0 assumptions. Information, 12(6), 222. https://doi.org/10.3390/info12060222 Moraes, C. H. V. D., Scolimoski, J., Lambert-Torres, G., Santini, M., Dias, A. L. A., Guerra, F. A., ... & Ramos, M. P. (2022). Robotic Process Automation and Machine Learning: a Systematic Review. Brazilian Archives of Biology and Technology, 65. https://doi.org/10.1590/1678-4324-2022220096 Murdoch, R. (2018). Robotic Process Automation: Guide to Building Software Robots, Automate Repetitive Tasks & Become an RPA Consultant. Richard Murdoch & RPA Ultra. https://www.amazon.com/-/es/Richard-Murdoch-ebook/dp/B07DFNGWCH/ref=monarch_sidesheet Nielsen, I. E., Piyatilake, A., Thibbotuwawa, A., De Silva, M. M., Bocewicz, G., & Banaszak, Z. (2023). Benefits Realization of Robotic Process Automation (RPA) Initiatives in Supply Chains. IEEE Access. doi: 10.1109/ACCESS.2023.3266293 Pedretti, A., Santini, M., Scolimoski, J., Queiroz, M. H. B. D., Toshioka, F., Rocha Junior, E. D. P., … & Ramos, M. P. (2021). Robotic Process Automation Extended with Artificial Intelligence Techniques in Power Distribution Utilities. Brazilian Archives of Biology and Technology, 64. https://doi.org/10.1590/1678-4324-75years-2021210217 Quille, R. V. E., Almeida, F. V. D., Borycz, J., Corrêa, P. L. P., Filgueiras, L. V. L., Machicao, J., ... & Vajgel, B. (2023). Performance Analysis Method for Robotic Process Automation. Sustainability, 15(4), 3702. https://doi.org/10.3390/su15043702 Santos, F., Pereira, R., & Vasconcelos, J. B. (2020). Toward robotic process automation implementation: an end-to-end perspective. Business process management journal, 26(2), 405-420. https://doi.org/10.1108/BPMJ-12-2018-0380 Siderska, J. (2020). Robotic Process Automation—a driver of digital transformation?. Engineering Management in Production and Services, 12(2), 21-31. https://doi.org/10.2478/emj-2020-0009 Siderska, J. (2021). The adoption of robotic process automation technology to ensure business processes during the COVID-19 pandemic. Sustainability, 13(14), 8020. https://doi.org/10.3390/su13148020 Sobczak, A. (2022). Robotic Process Automation as a Digital Transformation Tool for Increasing Organizational Resilience in Polish Enterprises. Sustainability, 14(3), 1333. https://www.semanticscholar.org/paper/Robotic-Process-Automation-as-a-Digital-Tool-for-in-Sobczak/f5acee4489b236f94b31efcff6600d5cd6248caa Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S. J., Ouyang, C., ... & Reijers, H. A. (2020). Robotic process automation: contemporary themes and challenges. Computers in Industry, 115, 103162. https://doi.org/10.1016/j.compind.2019.103162 Tejada, D. M. R., Navarro, I. J. N., & Ibarra, C. H. O. (2020). Lineamientos para la Automatización de Robótica de Procesos. Revista CIES Escolme, 11(01), 143-158. http://revista.escolme.edu.co/index.php/cies/article/view/286 Van der Aalst, W. M., Bichler, M., & Heinzl, A. (2018). Robotic process automation. Business & information systems engineering, 60, 269-272. https://doi.org/10.1007/s12599-018-0542-4 Westerman, G., Calméjane, C., Bonnet, D., Ferraris, P., & McAfee, A. (2011). Digital Transformation: A roadmap for billion-dollar organizations. MIT Center for digital business and capgemini consulting, 1, 1-68. https://doi.org/10.3390/en14165191 Willcocks, l., & Lacity, M., (2016). A new approach to automating services, MIT Sloan Manage. Rev., vol. 58, no. 1, pp. 40–49, 2016. https://sloanreview.mit.edu/article/a-new-approach-to-automating-services/
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spelling	Sánchez Delgado, Maritza Del PilarGalvis Benitez, Marlon AndreyCúcuta2024-02-01T22:52:18Z2024-02-01T22:52:18Z2024-01-01https://hdl.handle.net/10901/28315La Automatización Robótica de Procesos (RPA) es una tecnología clave en la transformación digital empresarial, ya que se destaca por liberar recursos humanos, reducir costos y mejorar la eficiencia. Este artículo analiza la aplicación de la RPA en el ámbito empresarial. Partiendo de la descripción del concepto de RPA, su impacto en el área empresarial, los criterios para determinar qué tareas pueden automatizarse, los beneficios que trae consigo la implementación de esta tecnología, al igual que las herramientas existentes en el mercado para desarrollarla, y finalmente se presentan casos de estudio exitosos, como el de una empresa de distribución de energía "Copel Distribuição S.A", un proveedor de telecomunicaciones móviles "Telefónica O2" y una entidad Bancaria como Bancolombia, evidenciando mejoras significativas en la eficiencia operativa y el retorno de inversión.Universidad Libre -- Ingeniería, Arquitectura, Urbanismo y Afines -- Ingeniería en Tecnologías de la Información y las ComunicacionesRobotic Process Automation (RPA) is a key technology in business digital transformation, as it stands out for freeing up human resources, reducing costs and improving efficiency. This article analyzes the application of RPA in the business environment. Starting from the description of the concept of RPA, its impact on the business area, the criteria to determine which tasks can be automated, the benefits that the implementation of this technology brings, as well as the existing tools on the market to develop it, and finally Successful case studies are presented, such as that of an energy distribution company "Copel Distribuição S.A", a mobile telecommunications provider "Telefónica O2 and a banking entity like Bancolombia, evidencing significant improvements in operational efficiency and return on investment.PDFhttp://creativecommons.org/licenses/by-nc-nd/2.5/co/Atribución-NoComercial-SinDerivadas 2.5 Colombiainfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Automatización robótica de procesosMetodologíaRobotsRPAProcesosInteligencia artificialMejora de procesosEmpresaTransformación digitalProcesos empresarialesRobotic process automationRPAProcessesRobotsMethodologyArtificial intelligenceProcess improvementCompanyDigital transformationBusiness processesAutomatizacionAnálisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarialAnalysis of the application of robotic process automation in the business environmentTesis de Pregradohttp://purl.org/coar/resource_type/c_7a1finfo:eu-repo/semantics/bachelorThesisAguirre, S., & Rodriguez, A. (2017). Automation of a business process using robotic process automation (RPA): A case study. In Applied Computer Sciences in Engineering: 4th Workshop on Engineering Applications, WEA 2017, Cartagena, Colombia, September 27-29, 2017, Proceedings 4 (pp. 65-71). Springer International Publishing. https://www.semanticscholar.org/paper/Automation-of-a-Business-Process-Using-Robotic-A-Aguirre-Rodr%C3%ADguez/c532053015c43ef2e50787e321eba3e488ace832Asatiani, A., Copeland, O., & Penttinen, E. (2023). Deciding on the robotic process automation operating model: A checklist for RPA managers. Business Horizons, 66(1), 109-121. https://doi.org/10.1016/j.bushor.2022.03.004Berruti, F., Nixon, G., Taglioni, G., & Whiteman, R. (2017). Intelligent process automation: The engine at the core of the next-generation operating model. Digital McKinsey, 9. https://www.sipotra.it/wp-content/uploads/2017/04/Intelligent-process-automation-The-engine-at-the-core-of-the-next-generation-operating-model.pdfBhardwaj, V. (2023). A systematic review of robotic process automation in business operations: Contemporary trends and insights. J. Intell Syst. Control, 2(3), 153-169. https://doi.org/10.56578/jisc020304Choi, D., R’bigui, H., & Cho, C. (2022). Enabling the gab between RPA and process mining: User interface interactions recorder. IEEE Access, 10, 39604-39612. doi: 10.1109/ACCESS.2022.3165797.Chugh, R., Macht, S., & Hossain, R. (2022). Robotic Process Automation: a review of organizational grey literature. International Journal of Information Systems and Project Management, 10(1), 5-26. https://doi.org/10.12821/ijisCosta, D., Mamede, H. & Mira da Silva, M.(2022).Robotic Process Automation (RPA) Adoption: A Systematic Literature Review. Engineering Management in Production and Services,14(2) 1-12. https://doi.org/10.2478/emj-2022-0012E-Fatima, K., Khandan, R., Hosseinian-Far, A., Sarwar, D., & Ahmed, H. F. (2022). Adoption and Influence of Robotic Process Automation in Beef Supply Chains. Logistics, 6(3), 48. https://doi.org/10.3390/logistics6030048Everest Global Inc (2023, 5 de octubre). Automatización robótica de procesos (RPA): panorama de proveedores de tecnología con evaluación PEAK Matrix® 2023. https://www2.everestgrp.com/reportaction/EGR-2023-38-R-6146/Marketing?SearchTerms=RPAFarinha, D., Pereira, R., & Almeida, R. (2023). A framework to support Robotic process automation. Journal of Information Technology, 0(0). https://doi.org/10.1177/02683962231165066Ghouse, A., & Sipos, C. (2022). RPA progression throughout years and futuristic aspects of RPA. Pollack Periodica, 17(1), 30-35. https://doi.org/10.1556/606.2021.00344Herm, L. V., Janiesch, C., Helm, A., Imgrund, F., Hofmann, A., & Winkelmann, A. (2023). A framework for implementing robotic process automation projects. Information Systems and e-Business Management, 21(1), 1-35. https://doi.org/10.1007/s10257-022-00553-8Khan, S. (2020). Comparative analysis of rpa tools-uipath, automation anywhere and blueprism. International Journal of Computer Science and Mobile Applications, 8(11), 1-6. https://doi.org/10.1109/ICACITE57410.2023.10182777Kim, S. H. (2023). Development of Evaluation Criteria for Robotic Process Automation (RPA) Solution Selection. Electronics, 12(4), 986. https://doi.org/10.3390/electronics12040986Lacity, M., Willcocks, L., & Craig, A. (2015a). Robotic process automation: mature capabilities in the energy sector. https://eprints.lse.ac.uk/64520/1/OUWRPS_15_06_published.pdfLacity, M., Willcocks, L., & Craig, A., (2015b) Robotic process automation at telefonica O2, MIS Quart. Executive, vol. 15, no. 1, 2015, Art. no. 4. [En línea]. Disponible en: https://aisel.aisnet.org/misqe/vol15/iss1/4Lowes, P., Cannata, F., Chitre, S., & Barkham, J., (2019). Automate this: The business leader’s guide to robotic and intelligent automation. Disponible en: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/process-and-operations/us-sdt-process-automation.pdfLuo, H., & Luo, H. (2021). RPA and Artificial Intelligence in Budget Management Based on Multiperspective Recognition Based on Network Communication Integration. Wireless Communications and Mobile Computing, 2021, 1-13. https://doi.org/10.1155/2021/9723379Marciniak, P., & Stanisławski, R. (2021). Internal determinants in the field of RPA technology implementation on the example of selected companies in the context of industry 4.0 assumptions. Information, 12(6), 222. https://doi.org/10.3390/info12060222Moraes, C. H. V. D., Scolimoski, J., Lambert-Torres, G., Santini, M., Dias, A. L. A., Guerra, F. A., ... & Ramos, M. P. (2022). Robotic Process Automation and Machine Learning: a Systematic Review. Brazilian Archives of Biology and Technology, 65. https://doi.org/10.1590/1678-4324-2022220096Murdoch, R. (2018). Robotic Process Automation: Guide to Building Software Robots, Automate Repetitive Tasks & Become an RPA Consultant. Richard Murdoch & RPA Ultra. https://www.amazon.com/-/es/Richard-Murdoch-ebook/dp/B07DFNGWCH/ref=monarch_sidesheetNielsen, I. E., Piyatilake, A., Thibbotuwawa, A., De Silva, M. M., Bocewicz, G., & Banaszak, Z. (2023). Benefits Realization of Robotic Process Automation (RPA) Initiatives in Supply Chains. IEEE Access. doi: 10.1109/ACCESS.2023.3266293Pedretti, A., Santini, M., Scolimoski, J., Queiroz, M. H. B. D., Toshioka, F., Rocha Junior, E. D. P., … & Ramos, M. P. (2021). Robotic Process Automation Extended with Artificial Intelligence Techniques in Power Distribution Utilities. Brazilian Archives of Biology and Technology, 64. https://doi.org/10.1590/1678-4324-75years-2021210217Quille, R. V. E., Almeida, F. V. D., Borycz, J., Corrêa, P. L. P., Filgueiras, L. V. L., Machicao, J., ... & Vajgel, B. (2023). Performance Analysis Method for Robotic Process Automation. Sustainability, 15(4), 3702. https://doi.org/10.3390/su15043702Santos, F., Pereira, R., & Vasconcelos, J. B. (2020). Toward robotic process automation implementation: an end-to-end perspective. Business process management journal, 26(2), 405-420. https://doi.org/10.1108/BPMJ-12-2018-0380Siderska, J. (2020). Robotic Process Automation—a driver of digital transformation?. Engineering Management in Production and Services, 12(2), 21-31. https://doi.org/10.2478/emj-2020-0009Siderska, J. (2021). The adoption of robotic process automation technology to ensure business processes during the COVID-19 pandemic. Sustainability, 13(14), 8020. https://doi.org/10.3390/su13148020Sobczak, A. (2022). Robotic Process Automation as a Digital Transformation Tool for Increasing Organizational Resilience in Polish Enterprises. Sustainability, 14(3), 1333. https://www.semanticscholar.org/paper/Robotic-Process-Automation-as-a-Digital-Tool-for-in-Sobczak/f5acee4489b236f94b31efcff6600d5cd6248caaSyed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S. J., Ouyang, C., ... & Reijers, H. A. (2020). Robotic process automation: contemporary themes and challenges. Computers in Industry, 115, 103162. https://doi.org/10.1016/j.compind.2019.103162Tejada, D. M. R., Navarro, I. J. N., & Ibarra, C. H. O. (2020). Lineamientos para la Automatización de Robótica de Procesos. Revista CIES Escolme, 11(01), 143-158. http://revista.escolme.edu.co/index.php/cies/article/view/286Van der Aalst, W. M., Bichler, M., & Heinzl, A. (2018). Robotic process automation. Business & information systems engineering, 60, 269-272. https://doi.org/10.1007/s12599-018-0542-4Westerman, G., Calméjane, C., Bonnet, D., Ferraris, P., & McAfee, A. (2011). Digital Transformation: A roadmap for billion-dollar organizations. MIT Center for digital business and capgemini consulting, 1, 1-68. https://doi.org/10.3390/en14165191Willcocks, l., & Lacity, M., (2016). A new approach to automating services, MIT Sloan Manage. 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Análisis de la aplicación de automatización robótica de procesos (rpa) en el ámbito empresarial

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