Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia

The growth of the Colombian market in recent years has had positive effects on powder coating manufacturing and distribution companies, as it is an idea that meets technical specifications of high durability and affordable prices throughout the country, with Antioquia being one of the departments wi...

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Autores:
Castaño-Castrillón, María Luisa
Tipo de recurso:
Tesis
Fecha de publicación:
2022
Institución:
Universidad Católica de Oriente
Repositorio:
Repositorio UCO
Idioma:
OAI Identifier:
oai:repositorio.uco.edu.co:20.500.13064/1540
Acceso en línea:
https://hdl.handle.net/20.500.13064/1540
Palabra clave:
Sistema de gestión
Sistema de gestión de calidad
Indicadores de Calidad
Planeación estratégica
Quality Management System
Quality Management System
Quality indicators
Strategic planning
Calidad
Control de calidad
Aseguramiento de la calidad
Certificación
Control de procesos
Construcción - Certificación
Rights
License
http://creativecommons.org/licenses/by/3.0/
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dc.title.spa.fl_str_mv Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
title Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
spellingShingle Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
Sistema de gestión
Sistema de gestión de calidad
Indicadores de Calidad
Planeación estratégica
Quality Management System
Quality Management System
Quality indicators
Strategic planning
Calidad
Control de calidad
Aseguramiento de la calidad
Certificación
Control de procesos
Construcción - Certificación
title_short Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
title_full Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
title_fullStr Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
title_full_unstemmed Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
title_sort Diseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat Colombia
dc.creator.fl_str_mv Castaño-Castrillón, María Luisa
dc.contributor.advisor.spa.fl_str_mv Díaz-Soraca, Henry Eliécer
dc.contributor.author.spa.fl_str_mv Castaño-Castrillón, María Luisa
dc.contributor.corpauthor.spa.fl_str_mv Universidad Católica de Oriente. Facultad de Ciencias Económicas y Administrativas
dc.subject.spa.fl_str_mv Sistema de gestión
Sistema de gestión de calidad
Indicadores de Calidad
Planeación estratégica
topic Sistema de gestión
Sistema de gestión de calidad
Indicadores de Calidad
Planeación estratégica
Quality Management System
Quality Management System
Quality indicators
Strategic planning
Calidad
Control de calidad
Aseguramiento de la calidad
Certificación
Control de procesos
Construcción - Certificación
dc.subject.subjectenglish.spa.fl_str_mv Quality Management System
Quality Management System
Quality indicators
Strategic planning
dc.subject.lemb.spa.fl_str_mv Calidad
Control de calidad
Aseguramiento de la calidad
Certificación
Control de procesos
Construcción - Certificación
description The growth of the Colombian market in recent years has had positive effects on powder coating manufacturing and distribution companies, as it is an idea that meets technical specifications of high durability and affordable prices throughout the country, with Antioquia being one of the departments with the highest percentage of participation. Undoubtedly, the positive impact on companies in the powder coating sector has favored its growth and sustainability in a competitive context that allows drawing achievable goals (ANDI, 2019). The company Vitracoat Colombia S.A.S has had a significant expansion in the last three years 2018 to 2020, reaching an important recognition within the Antioquia region; so say leaders and collaborators of the region. However, this growth has also been coupled with major logistical and procedural challenges for which the company was not quite ready. A preliminary review of Vitracoat's production processes showed that there has been a significant increase in the number of complaints due to delays, late delivery of orders and general customer dissatisfaction. In addition, in the last year 2020, a significant increase of product reprocesses has been evidenced, not complying with quality criteria generated with respect to the last comparable year, which is shown in the following Pareto diagram, where the percentages of non-compliance and the causes associated to them are shown.
publishDate 2022
dc.date.issued.spa.fl_str_mv 2022-04-01
dc.date.accessioned.none.fl_str_mv 2023-03-09T16:12:22Z
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Facultad de Ciencias Económicas y Administrativas2023-03-09T16:12:22Z2022-04-01https://hdl.handle.net/20.500.13064/1540153p.application/pdfSistema de gestiónSistema de gestión de calidadIndicadores de CalidadPlaneación estratégicaQuality Management SystemQuality Management SystemQuality indicatorsStrategic planningCalidadControl de calidadAseguramiento de la calidadCertificaciónControl de procesosConstrucción - CertificaciónDiseño de un sistema de gestión de la calidad basado en la norma iso 9001/2015 vitracoat ColombiaThe growth of the Colombian market in recent years has had positive effects on powder coating manufacturing and distribution companies, as it is an idea that meets technical specifications of high durability and affordable prices throughout the country, with Antioquia being one of the departments with the highest percentage of participation. Undoubtedly, the positive impact on companies in the powder coating sector has favored its growth and sustainability in a competitive context that allows drawing achievable goals (ANDI, 2019). The company Vitracoat Colombia S.A.S has had a significant expansion in the last three years 2018 to 2020, reaching an important recognition within the Antioquia region; so say leaders and collaborators of the region. However, this growth has also been coupled with major logistical and procedural challenges for which the company was not quite ready. A preliminary review of Vitracoat's production processes showed that there has been a significant increase in the number of complaints due to delays, late delivery of orders and general customer dissatisfaction. In addition, in the last year 2020, a significant increase of product reprocesses has been evidenced, not complying with quality criteria generated with respect to the last comparable year, which is shown in the following Pareto diagram, where the percentages of non-compliance and the causes associated to them are shown.Rionegro, Antioquiainfo:eu-repo/semantics/reporthttp://purl.org/coar/resource_type/c_46echttp://purl.org/coar/resource_type/c_93fchttps://purl.org/redcol/resource_type/TPTesis/Trabajo de grado - Monografía – EspecializaciónInterés GeneralORIGINALTrabajo de grado.pdfTrabajo de grado.pdfapplication/pdf1050658https://repositorio.uco.edu.co/bitstreams/039bb9d2-8f78-44f0-92dc-4a0b16d65ede/download787667a5fa535bbe6733c8ebeb482655MD51Autorización de depósito .pdfAutorización de depósito .pdfapplication/pdf178455https://repositorio.uco.edu.co/bitstreams/69134ae6-9fd1-47ef-b6f9-020db2c72140/downloadb0ab2a44f5040d86a88d8aaaccb50621MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82626https://repositorio.uco.edu.co/bitstreams/69b2c8f2-2504-4988-93cb-e216f120bde4/download92a02ce7cda5164a98ec1a2f1c265772MD53CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; 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