The process of decision making in mipymes hoteleras in Boyaca, Colombia

The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among...

Full description

Autores:
Tipo de recurso:
Fecha de publicación:
2019
Institución:
Universidad Pedagógica y Tecnológica de Colombia
Repositorio:
RiUPTC: Repositorio Institucional UPTC
Idioma:
spa
OAI Identifier:
oai:repositorio.uptc.edu.co:001/10292
Acceso en línea:
https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159
https://repositorio.uptc.edu.co/handle/001/10292
Palabra clave:
hotel companies;
managerial skills;
hotels;
mipymes;
decision making
empresas hoteleras;
habilidades directivas;
hoteles;
mipymes;
toma de decisiones
Rights
License
Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓN
id REPOUPTC2_ff647e8bdda581b64f5bb21bf55b5a87
oai_identifier_str oai:repositorio.uptc.edu.co:001/10292
network_acronym_str REPOUPTC2
network_name_str RiUPTC: Repositorio Institucional UPTC
repository_id_str
spelling 2019-02-152024-07-05T18:04:00Z2024-07-05T18:04:00Zhttps://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/915910.19053/20278306.v9.n2.2019.9159https://repositorio.uptc.edu.co/handle/001/10292The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among several alternatives, one is chosen that can guide the courses of action and solve a current or potential problem. The research is exploratory and descriptive and it started by doing a literature review, then, a structured survey was applied to 54 of 59 managers as the target population. The results indicate that the companies studied correspond in a 70.9% to microenterprises, where the managers develop a structured process in the DM, with a tendency to apply some actions to the use of management tools in quality management and customer service.El artículo busca identificar el proceso de Toma de Decisiones, TD, en las empresas hoteleras afiliadas a la Asociación Hotelera y Turística de Colombia, Cotelco, Capítulo Boyacá. Se establecieron las características, el proceso y las herramientas usadas en la TD, resaltándose que se trata de un proceso en el que, entre varias alternativas, se elige una que pueda orientar los cursos de acción y resolver un problema actual o potencial. La investigación es de tipo exploratorio y descriptivo y partió de la revisión bibliográfica; luego, se aplicó una encuesta estructurada a 54 de 59 gerentes como población objeto de estudio. Los resultados indican que las empresas estudiadas corresponden en un 70,9% a microempresas, donde los gerentes desarrollan un proceso estructurado en la TD, con la tendencia a aplicar algunas acciones al uso de herramientas gerenciales en gestión de calidad y servicio al cliente.application/pdfapplication/xmlspaspaUniversidad Pedagógica y Tecnológica de Colombiahttps://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/8025https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/9682Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓNhttp://purl.org/coar/access_right/c_abf4http://purl.org/coar/access_right/c_abf2Revista de Investigación, Desarrollo e Innovación; Vol. 9 No. 2 (2019): Enero-Junio; 237-248Revista de Investigación, Desarrollo e Innovación; Vol. 9 Núm. 2 (2019): Enero-Junio; 237-2482389-94172027-8306hotel companies;managerial skills;hotels;mipymes;decision makingempresas hoteleras;habilidades directivas;hoteles;mipymes;toma de decisionesThe process of decision making in mipymes hoteleras in Boyaca, ColombiaProceso de toma de decisiones en mipymes hoteleras de Boyacá, Colombiainfo:eu-repo/semantics/articlehttp://purl.org/coar/resource_type/c_2df8fbb1info:eu-repo/semantics/publishedVersionhttp://purl.org/coar/version/c_970fb48d4fbd8a87http://purl.org/coar/version/c_970fb48d4fbd8a85Moya-Espinosa, Pedro IgnacioCortés-Rodríguez, Nubia ConsueloMartínez-Cárdenas, Ana Graciela001/10292oai:repositorio.uptc.edu.co:001/102922025-07-18 11:51:09.981metadata.onlyhttps://repositorio.uptc.edu.coRepositorio Institucional UPTCrepositorio.uptc@uptc.edu.co
dc.title.en-US.fl_str_mv The process of decision making in mipymes hoteleras in Boyaca, Colombia
dc.title.es-ES.fl_str_mv Proceso de toma de decisiones en mipymes hoteleras de Boyacá, Colombia
title The process of decision making in mipymes hoteleras in Boyaca, Colombia
spellingShingle The process of decision making in mipymes hoteleras in Boyaca, Colombia
hotel companies;
managerial skills;
hotels;
mipymes;
decision making
empresas hoteleras;
habilidades directivas;
hoteles;
mipymes;
toma de decisiones
title_short The process of decision making in mipymes hoteleras in Boyaca, Colombia
title_full The process of decision making in mipymes hoteleras in Boyaca, Colombia
title_fullStr The process of decision making in mipymes hoteleras in Boyaca, Colombia
title_full_unstemmed The process of decision making in mipymes hoteleras in Boyaca, Colombia
title_sort The process of decision making in mipymes hoteleras in Boyaca, Colombia
dc.subject.en-US.fl_str_mv hotel companies;
managerial skills;
hotels;
mipymes;
decision making
topic hotel companies;
managerial skills;
hotels;
mipymes;
decision making
empresas hoteleras;
habilidades directivas;
hoteles;
mipymes;
toma de decisiones
dc.subject.es-ES.fl_str_mv empresas hoteleras;
habilidades directivas;
hoteles;
mipymes;
toma de decisiones
description The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among several alternatives, one is chosen that can guide the courses of action and solve a current or potential problem. The research is exploratory and descriptive and it started by doing a literature review, then, a structured survey was applied to 54 of 59 managers as the target population. The results indicate that the companies studied correspond in a 70.9% to microenterprises, where the managers develop a structured process in the DM, with a tendency to apply some actions to the use of management tools in quality management and customer service.
publishDate 2019
dc.date.accessioned.none.fl_str_mv 2024-07-05T18:04:00Z
dc.date.available.none.fl_str_mv 2024-07-05T18:04:00Z
dc.date.none.fl_str_mv 2019-02-15
dc.type.none.fl_str_mv info:eu-repo/semantics/article
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coarversion.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.version.spa.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.coarversion.spa.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a87
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159
10.19053/20278306.v9.n2.2019.9159
dc.identifier.uri.none.fl_str_mv https://repositorio.uptc.edu.co/handle/001/10292
url https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159
https://repositorio.uptc.edu.co/handle/001/10292
identifier_str_mv 10.19053/20278306.v9.n2.2019.9159
dc.language.none.fl_str_mv spa
dc.language.iso.spa.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/8025
https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/9682
dc.rights.es-ES.fl_str_mv Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓN
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.coar.spa.fl_str_mv http://purl.org/coar/access_right/c_abf4
rights_invalid_str_mv Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓN
http://purl.org/coar/access_right/c_abf4
http://purl.org/coar/access_right/c_abf2
dc.format.none.fl_str_mv application/pdf
application/xml
dc.publisher.es-ES.fl_str_mv Universidad Pedagógica y Tecnológica de Colombia
dc.source.en-US.fl_str_mv Revista de Investigación, Desarrollo e Innovación; Vol. 9 No. 2 (2019): Enero-Junio; 237-248
dc.source.es-ES.fl_str_mv Revista de Investigación, Desarrollo e Innovación; Vol. 9 Núm. 2 (2019): Enero-Junio; 237-248
dc.source.none.fl_str_mv 2389-9417
2027-8306
institution Universidad Pedagógica y Tecnológica de Colombia
repository.name.fl_str_mv Repositorio Institucional UPTC
repository.mail.fl_str_mv repositorio.uptc@uptc.edu.co
_version_ 1839633767900119040

Publicaciones similares