The process of decision making in mipymes hoteleras in Boyaca, Colombia
The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among...
- Autores:
- Tipo de recurso:
- Article of investigation
- Fecha de publicación:
- 2019
- Institución:
- Universidad Pedagógica y Tecnológica de Colombia
- Repositorio:
- RiUPTC: Repositorio Institucional UPTC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.uptc.edu.co:001/10292
- Acceso en línea:
- https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159
https://repositorio.uptc.edu.co/handle/001/10292
- Palabra clave:
- Hotel companies
Managerial skills
Hotels
Mipymes
Decision making
Empresas hoteleras
Habilidades directivas
Hoteles
Mipymes
Toma de decisiones
- Rights
- openAccess
- License
- Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓN
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2019-02-152024-07-05T18:04:00Z2024-07-05T18:04:00Zhttps://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/915910.19053/20278306.v9.n2.2019.9159https://repositorio.uptc.edu.co/handle/001/10292The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among several alternatives, one is chosen that can guide the courses of action and solve a current or potential problem. The research is exploratory and descriptive and it started by doing a literature review, then, a structured survey was applied to 54 of 59 managers as the target population. The results indicate that the companies studied correspond in a 70.9% to microenterprises, where the managers develop a structured process in the DM, with a tendency to apply some actions to the use of management tools in quality management and customer service.El artículo busca identificar el proceso de Toma de Decisiones, TD, en las empresas hoteleras afiliadas a la Asociación Hotelera y Turística de Colombia, Cotelco, Capítulo Boyacá. Se establecieron las características, el proceso y las herramientas usadas en la TD, resaltándose que se trata de un proceso en el que, entre varias alternativas, se elige una que pueda orientar los cursos de acción y resolver un problema actual o potencial. La investigación es de tipo exploratorio y descriptivo y partió de la revisión bibliográfica; luego, se aplicó una encuesta estructurada a 54 de 59 gerentes como población objeto de estudio. Los resultados indican que las empresas estudiadas corresponden en un 70,9% a microempresas, donde los gerentes desarrollan un proceso estructurado en la TD, con la tendencia a aplicar algunas acciones al uso de herramientas gerenciales en gestión de calidad y servicio al cliente.application/pdfapplication/xmlspaspaUniversidad Pedagógica y Tecnológica de Colombiahttps://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/8025https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/9682Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓNinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Revista de Investigación, Desarrollo e Innovación; Vol. 9 No. 2 (2019): Enero-Junio; 237-248Revista de Investigación, Desarrollo e Innovación; Vol. 9 Núm. 2 (2019): Enero-Junio; 237-2482389-94172027-8306Hotel companiesManagerial skillsHotelsMipymesDecision makingEmpresas hotelerasHabilidades directivasHotelesMipymesToma de decisionesThe process of decision making in mipymes hoteleras in Boyaca, ColombiaProceso de toma de decisiones en mipymes hoteleras de Boyacá, ColombiaArtículo de revistahttp://purl.org/coar/resource_type/c_2df8fbb1info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTexthttps://purl.org/redcol/resource_type/ARThttp://purl.org/coar/version/c_970fb48d4fbd8a85Moya Espinosa, Pedro IgnacioCortés Rodríguez, Nubia ConsueloMartínez Cárdenas, Ana GracielaPublicationORIGINAL8025.htmltext/html44412https://repositorio.uptc.edu.co/bitstreams/4564b51b-e55e-4c43-89a3-cd2b47232ed6/download20f8d3efaa88b2a671c59952f93e7932MD51trueAnonymousREAD9682.htmltext/html43911https://repositorio.uptc.edu.co/bitstreams/d5d58081-7758-4dd2-a4ba-1f4b213ca8b3/download846ab20ef8fe97d59283eb20dfd38f17MD52falseAnonymousREADTEXT8025.html.txt8025.html.txtExtracted texttext/plain7807https://repositorio.uptc.edu.co/bitstreams/240cfd25-1dfe-4852-aaae-90a2df6c84de/download173e4552d2609e4830519a2934b4bcb8MD53falseAnonymousREAD9682.html.txt9682.html.txtExtracted texttext/plain7537https://repositorio.uptc.edu.co/bitstreams/55ae531f-6519-40b6-8333-ecf04c729f8e/download7aa82e21dcd68a188afe544deb53f806MD54falseAnonymousREAD001/10292oai:repositorio.uptc.edu.co:001/102922026-10-29 18:04:10.002open.accesshttps://repositorio.uptc.edu.coRepositorio Institucional UPTCbdigital@metabiblioteca.com |
| dc.title.en-US.fl_str_mv |
The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| dc.title.es-ES.fl_str_mv |
Proceso de toma de decisiones en mipymes hoteleras de Boyacá, Colombia |
| title |
The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| spellingShingle |
The process of decision making in mipymes hoteleras in Boyaca, Colombia Hotel companies Managerial skills Hotels Mipymes Decision making Empresas hoteleras Habilidades directivas Hoteles Mipymes Toma de decisiones |
| title_short |
The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| title_full |
The process of decision making in mipymes hoteleras in Boyaca, Colombia |
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The process of decision making in mipymes hoteleras in Boyaca, Colombia |
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The process of decision making in mipymes hoteleras in Boyaca, Colombia |
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The process of decision making in mipymes hoteleras in Boyaca, Colombia |
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Hotel companies Managerial skills Hotels Mipymes Decision making |
| topic |
Hotel companies Managerial skills Hotels Mipymes Decision making Empresas hoteleras Habilidades directivas Hoteles Mipymes Toma de decisiones |
| dc.subject.es-ES.fl_str_mv |
Empresas hoteleras Habilidades directivas Hoteles Mipymes Toma de decisiones |
| description |
The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among several alternatives, one is chosen that can guide the courses of action and solve a current or potential problem. The research is exploratory and descriptive and it started by doing a literature review, then, a structured survey was applied to 54 of 59 managers as the target population. The results indicate that the companies studied correspond in a 70.9% to microenterprises, where the managers develop a structured process in the DM, with a tendency to apply some actions to the use of management tools in quality management and customer service. |
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2019-02-15 |
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Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓN |
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Revista de Investigación, Desarrollo e Innovación; Vol. 9 No. 2 (2019): Enero-Junio; 237-248 |
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Revista de Investigación, Desarrollo e Innovación; Vol. 9 Núm. 2 (2019): Enero-Junio; 237-248 |
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