Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública]
The purpose of this paper is to consolidate the measurement of a lovemark and unify a set of elements that form a lovemark in university institutions by considering the differences between students and graduates. Based on a review of factors that build a lovemark, brand loyalty relationships were ex...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2019
- Institución:
- Universidad de Medellín
- Repositorio:
- Repositorio UDEM
- Idioma:
- eng
- OAI Identifier:
- oai:repository.udem.edu.co:11407/5659
- Acceso en línea:
- http://hdl.handle.net/11407/5659
- Palabra clave:
- Brand
Higher education
Lovemark
Loyalty
- Rights
- License
- http://purl.org/coar/access_right/c_16ec
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dc.title.none.fl_str_mv |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] |
title |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] |
spellingShingle |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] Brand Higher education Lovemark Loyalty |
title_short |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] |
title_full |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] |
title_fullStr |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] |
title_full_unstemmed |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] |
title_sort |
Lovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública] |
dc.subject.none.fl_str_mv |
Brand Higher education Lovemark Loyalty |
topic |
Brand Higher education Lovemark Loyalty |
description |
The purpose of this paper is to consolidate the measurement of a lovemark and unify a set of elements that form a lovemark in university institutions by considering the differences between students and graduates. Based on a review of factors that build a lovemark, brand loyalty relationships were explored. In addition, an empirical study was carried out and applied to a sample of 257 participants at the National University of Colombia (unal), one of the most important universities in this country. The results validated the positive effects of brand love, brand experience, and brand involvement on brand loyalty, the determining factor of a university lovemark. This article is one of the first works integrating all the constructs proposed by prior research studies, which, until now, have approached lovemark and brand loyalty separately. © 2019, Universidad Nacional de Colombia. All rights reserved. |
publishDate |
2019 |
dc.date.accessioned.none.fl_str_mv |
2020-04-29T14:53:35Z |
dc.date.available.none.fl_str_mv |
2020-04-29T14:53:35Z |
dc.date.none.fl_str_mv |
2019 |
dc.type.eng.fl_str_mv |
Article |
dc.type.coarversion.fl_str_mv |
http://purl.org/coar/version/c_970fb48d4fbd8a85 |
dc.type.coar.fl_str_mv |
http://purl.org/coar/resource_type/c_6501 http://purl.org/coar/resource_type/c_2df8fbb1 |
dc.type.driver.none.fl_str_mv |
info:eu-repo/semantics/article |
dc.identifier.issn.none.fl_str_mv |
1215051 |
dc.identifier.uri.none.fl_str_mv |
http://hdl.handle.net/11407/5659 |
dc.identifier.doi.none.fl_str_mv |
10.15446/innovar.v30n75.83256 |
identifier_str_mv |
1215051 10.15446/innovar.v30n75.83256 |
url |
http://hdl.handle.net/11407/5659 |
dc.language.iso.none.fl_str_mv |
eng |
language |
eng |
dc.relation.isversionof.none.fl_str_mv |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85078402955&doi=10.15446%2finnovar.v30n75.83256&partnerID=40&md5=422809beaa0d7cd96097e59d5179e7be |
dc.relation.citationvolume.none.fl_str_mv |
30 |
dc.relation.citationissue.none.fl_str_mv |
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dc.relation.citationstartpage.none.fl_str_mv |
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dc.relation.citationendpage.none.fl_str_mv |
56 |
dc.relation.references.none.fl_str_mv |
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(eds.), Cham: Springer Sung, Y., Choi, S.M., I won t leave you although you disappoint me : The interplay between satisfaction, investment, and alternatives in determining consumer-brand relationship commitment (2010) Psychology and Marketing, 27 (11), pp. 1050-1073. , https://doi.org/10.1002/mar.20373 Thomson, M., Macinnis, D.J., Whan-Park, C., The ties that bind: Measuring the strength of consumers emotional attachments to brands (2005) Journal of Consumer Psychology, 15 (1), pp. 77-91. , https://doi.org/10.1207/s15327663jcp1501_10 Toldos, M.P., Dimensions of brand personality in Mexico (2012) Global Journal of Business Research, 6 (5), pp. 35-47 Veloutsou, C., Aimpitaksa, J.B., The lovemarks effect: An abstract (2018) Back to the Future: Using Marketing Basics to Provide Customer Value. Academy of Marketing Science Annual Conference, pp. 259-260. , https://doi.org/10.1007/978-3-319-66023-3_94, In Krey N., Rossi P. (eds)., pp., Cham: Springer Wang, G., Attitudinal correlates of brand commitment (2002) Journal of Relationship Marketing, 1 (2), pp. 57-75. , https://doi.org/10.1300/J366v01n02_04 Whan, P., Macinnis, D.J., Introduction to the special issue: Brand relationships, emotions, and the self (2018) Journal of the Association for Consumer Research, 3 (2), pp. 123-129. , https://doi.org/10.1086/696969 Yoo, B., Donthu, N., Developing and validating a multidimensional consumer-based brand equity scale (2001) Journal of Business Research, 52 (1), pp. 1-14. , https://doi.org/10.1016/S0148-29639900098-3 Zaichkowsky, J.L., Measuring the involvement construct (1985) Journal of Consumer Research, 12 (3), pp. 341-352. , https://doi.org/10.1086/208520 Zarantonello, L., A literature review of consumer-based brand scales (2008) Handbook on Brand and Experience Management, , Chel-tenham: Edward Elgar Publishing Ltd Zarantonello, L., Schmitt, B.H., Using the brand experience scale to profile consumers and predict consumer behaviour (2010) Journal of Brand Management, 17 (7), pp. 532-540. , https://doi.org/10.1057/bm.2010.4 |
dc.rights.coar.fl_str_mv |
http://purl.org/coar/access_right/c_16ec |
rights_invalid_str_mv |
http://purl.org/coar/access_right/c_16ec |
dc.publisher.none.fl_str_mv |
Universidad Nacional de Colombia |
dc.publisher.program.none.fl_str_mv |
Mercadeo |
dc.publisher.faculty.none.fl_str_mv |
Facultad de Ciencias Económicas y Administrativas |
publisher.none.fl_str_mv |
Universidad Nacional de Colombia |
dc.source.none.fl_str_mv |
Innovar |
institution |
Universidad de Medellín |
repository.name.fl_str_mv |
Repositorio Institucional Universidad de Medellin |
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repositorio@udem.edu.co |
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1814159105951006720 |
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20192020-04-29T14:53:35Z2020-04-29T14:53:35Z1215051http://hdl.handle.net/11407/565910.15446/innovar.v30n75.83256The purpose of this paper is to consolidate the measurement of a lovemark and unify a set of elements that form a lovemark in university institutions by considering the differences between students and graduates. Based on a review of factors that build a lovemark, brand loyalty relationships were explored. In addition, an empirical study was carried out and applied to a sample of 257 participants at the National University of Colombia (unal), one of the most important universities in this country. The results validated the positive effects of brand love, brand experience, and brand involvement on brand loyalty, the determining factor of a university lovemark. This article is one of the first works integrating all the constructs proposed by prior research studies, which, until now, have approached lovemark and brand loyalty separately. © 2019, Universidad Nacional de Colombia. All rights reserved.engUniversidad Nacional de ColombiaMercadeoFacultad de Ciencias Económicas y Administrativashttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85078402955&doi=10.15446%2finnovar.v30n75.83256&partnerID=40&md5=422809beaa0d7cd96097e59d5179e7be30754356Aaker, D.A., Measuring brand equity across products and markets (1996) California Management Review, 38 (3), pp. 102-120Aaker, D.A., (2007) Strategic Market Management, , Hoboken, nj: John Wiley & SonsAaker, D.A., (2010) Building Strong Brands, , 9th ed.). 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(2013) Supplement of Quality-Access to Success, 14 (2), pp. 482-489Pirela, J.L., Villavicencio, H.A., Saavedra, J.L., Dimensiones de personalidad de marca: Estudio exploratorio en Venezuela (2004) Revista De Ciencias Sociales, 10 (3), pp. 430-440Pritchard, M.P., Howard, D.R., Measuring loyalty in travel services: A multi-dimensional approach (2015) Proceedings of the 1993 World Marketing Congress, pp. 120-124. , https://doi.org/10.1007/978-3-319-17323-8_30, Sirgy M., Bahn K., Erem T., Springer, ChamRoberts, K., (2005) Lovemarks: The Future beyond Brands, , 2nd ed.). 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(eds.), Cham: SpringerSung, Y., Choi, S.M., I won t leave you although you disappoint me : The interplay between satisfaction, investment, and alternatives in determining consumer-brand relationship commitment (2010) Psychology and Marketing, 27 (11), pp. 1050-1073. , https://doi.org/10.1002/mar.20373Thomson, M., Macinnis, D.J., Whan-Park, C., The ties that bind: Measuring the strength of consumers emotional attachments to brands (2005) Journal of Consumer Psychology, 15 (1), pp. 77-91. , https://doi.org/10.1207/s15327663jcp1501_10Toldos, M.P., Dimensions of brand personality in Mexico (2012) Global Journal of Business Research, 6 (5), pp. 35-47Veloutsou, C., Aimpitaksa, J.B., The lovemarks effect: An abstract (2018) Back to the Future: Using Marketing Basics to Provide Customer Value. Academy of Marketing Science Annual Conference, pp. 259-260. , https://doi.org/10.1007/978-3-319-66023-3_94, In Krey N., Rossi P. (eds)., pp., Cham: SpringerWang, G., Attitudinal correlates of brand commitment (2002) Journal of Relationship Marketing, 1 (2), pp. 57-75. , https://doi.org/10.1300/J366v01n02_04Whan, P., Macinnis, D.J., Introduction to the special issue: Brand relationships, emotions, and the self (2018) Journal of the Association for Consumer Research, 3 (2), pp. 123-129. , https://doi.org/10.1086/696969Yoo, B., Donthu, N., Developing and validating a multidimensional consumer-based brand equity scale (2001) Journal of Business Research, 52 (1), pp. 1-14. , https://doi.org/10.1016/S0148-29639900098-3Zaichkowsky, J.L., Measuring the involvement construct (1985) Journal of Consumer Research, 12 (3), pp. 341-352. , https://doi.org/10.1086/208520Zarantonello, L., A literature review of consumer-based brand scales (2008) Handbook on Brand and Experience Management, , Chel-tenham: Edward Elgar Publishing LtdZarantonello, L., Schmitt, B.H., Using the brand experience scale to profile consumers and predict consumer behaviour (2010) Journal of Brand Management, 17 (7), pp. 532-540. , https://doi.org/10.1057/bm.2010.4InnovarBrandHigher educationLovemarkLoyaltyLovemark effect: Analysis of the differences between students and graduates in a love brand study at a public university [L'effet « lovemark »: Une analyse des différences entre les étudiants et les diplômés dans une étude d'une « marque d'amour » dans une université publique] [Efeito lovemark: Análise das diferenças entre estudantes e graduados em um estudo de amor pelas marcas realizado em uma universidade pública] [Efecto lovemark: Análisis de las diferencias entre estudiantes y egresados en un estudio de marca de amor en una universidad pública]Articleinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Montoya-Restrepo, I.A., Universidad Nacional de Colombia, Management and Marketing Research Group, Medellín, Colombia; Sánchez-Torres, J.A., Universidad de Medellín, Tetrix Marketing Research Group, Medellín, Colombia; Rojas-Berrio, S.P., Universidad Nacional de Colombia, Management and Marketing Research Group, Bogotá, Colombia; Montoya-Restrepo, L.A., Universidad Nacional de Colombia, Management and Marketing Research Group, Medellín, Colombiahttp://purl.org/coar/access_right/c_16ecMontoya-Restrepo I.A.Sánchez-Torres J.A.Rojas-Berrio S.P.Montoya-Restrepo L.A.11407/5659oai:repository.udem.edu.co:11407/56592020-05-27 15:47:54.343Repositorio Institucional Universidad de Medellinrepositorio@udem.edu.co |