Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito]
The formulation and implementation of a digital transformation strategy have become a key concern for many pre-digital organizations. Consequently, there is a fundamental need to support companies in the transition to the use of technologies and to guide them to improve their capabilities in a stand...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2020
- Institución:
- Universidad de Medellín
- Repositorio:
- Repositorio UDEM
- Idioma:
- spa
- OAI Identifier:
- oai:repository.udem.edu.co:11407/6039
- Acceso en línea:
- http://hdl.handle.net/11407/6039
- Palabra clave:
- Digital strategy
Digital transformation
Digital transformation maturity model
Innovation
- Rights
- License
- http://purl.org/coar/access_right/c_16ec
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Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] |
| title |
Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] |
| spellingShingle |
Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] Digital strategy Digital transformation Digital transformation maturity model Innovation |
| title_short |
Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] |
| title_full |
Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] |
| title_fullStr |
Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] |
| title_full_unstemmed |
Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] |
| title_sort |
Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito] |
| dc.subject.spa.fl_str_mv |
Digital strategy Digital transformation Digital transformation maturity model Innovation |
| topic |
Digital strategy Digital transformation Digital transformation maturity model Innovation |
| description |
The formulation and implementation of a digital transformation strategy have become a key concern for many pre-digital organizations. Consequently, there is a fundamental need to support companies in the transition to the use of technologies and to guide them to improve their capabilities in a standardized, unbiased, and repeatable manner. The paper goal is presenting the first proposal for a Digital Transformation Maturity Model (DTMM) that meets the needs and challenges of the customer experience and is aligned with the characteristics of the credit unions. The methodology used is divided into six steps, starting with a systematic review of the literature on the subject, continuing with a semi-structured interview with experts in digital transformation, and then carrying out an information gathering with experts in the cooperative sector. All the above to validate the proposal of the dimensions and maturity levels associated with the MMTD. The results obtained are an MMTD structure for the cooperative sector with seven dimensions (1) Strategy, (2) Organization, (3) Customer, (4) Ecosystems, (5) Operations, (6) Technology, and (7) Innovation and their respective components. Also, five levels are proposed to evaluate the maturity of each dimension, Pioneers (Level 5), Optimized (Level 4), Integration (Level 3), Enablement (Level 2), Initiation (Level 1), and Not initiated (Level 0). © 2020, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved. |
| publishDate |
2020 |
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2021-02-05T14:58:56Z |
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2021-02-05T14:58:56Z |
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2020 |
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Article |
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16469895 |
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http://hdl.handle.net/11407/6039 |
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16469895 |
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http://hdl.handle.net/11407/6039 |
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spa |
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spa |
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https://www.scopus.com/inward/record.uri?eid=2-s2.0-85094570836&partnerID=40&md5=3d2bb936aaae20858a88d71648d6ccce |
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2020 |
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E32 |
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622 |
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634 |
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Andal-Ancion, A., Cartwright, P.A., Yip, G.S., The digital transformation of traditional businesses (2003) MIT Sloan Management Review, 44 (4), pp. 34-41. , https://www.scopus.com/inward/record.uri?eid=2-s2.0-17644403654&partnerID=40&md5=7dd6b4e1f9d3a005bda5cb7653940620 Catlin, T., Scanlan, J., Willmott, P., Raising your Digital Quotient (2015) Mckinsey Quarterly, 3, pp. 30-43. , https://www.scopus.com/inward/record.uri?eid=2-s2.084946840674&partnerID=40&md5=42f00513ef8d871567e2f612f41d91fe www.centrosdetransformaciondigital.gov.co, (n.d.) Gökalp, E., Şener, U., Eren, P.E., Development of an assessment model for industry 4.0: Industry 4.0-MM (2017) 17Th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, 770, pp. 128-142. , https://doi.org/10.1007/978-3-319-67383-7_10, O. R.V., M. A., R. T., M. A., & D. A. (Eds.), Springer Verlag Guarino, M., Di Palma, M.A., Menini, T., Gallo, M., Digital transformation of cultural institutions: A statistical analysis of Italian and Campania GLAMs (2019) Quality and Quantity, , https://doi.org/10.1007/s11135-019-00889-3 Hess, T., Benlian, A., Matt, C., Wiesböck, F., Options for formulating a digital transformation strategy (2016) MIS Quarterly Executive, 15 (2), pp. 123-139. , https://www.scopus.com/inward/record.uri?eid=2-s2.0-85011959099&partnerID=40&md5=6fb58c898148e5fa1970287aa0174399 Minitic, M.T.L.I., Las, C., (2018) Innpulsa Colombia – Desarrollo Empresarial MINTIC – Subdirección De Comercio Electrónico Ochoa, O.L., Modelos De Madurez Digital: ¿En Qué Consisten Y Qué Podemos Aprender De Ellos? Digital Maturity Models: What Are They and What Can We Learn From Them? (2016) Boletin De Estudios Economicos, December, 2016, p. 219 Parviainen, P., Tihinen, M., Kääriäinen, J., Teppola, S., Tackling the digitalization challenge: How to benefit from digitalization in practice (2017) International Journal of Information Systems and Project Management, 5 (1), pp. 63-77. , https://doi.org/10.12821/ijispm050104 Piccinini, E., Hanelt, A., Gregory, R.W., Kolbe, L.M., (2015) Transforming Industrial Business: The Impact of Digital Transformation on Automotive Organizations. 2015 International Conference on Information Systems, p. 2015. , https://www.scopus.com/inward/record.uri?eid=2-s2.084964596864&partnerID=40&md5=a999f02e3572425f9c0403df979b9550, Exploring the Information Frontier, ICIS Sebastian, I.M., Moloney, K.G., Ross, J.W., Fonstad, N.O., Beath, C., Mocker, M., How big old companies navigate digital transformation (2017) MIS Quarterly Executive, 16 (3), pp. 197-213 http://www.supersolidaria.gov.co/ Uhl, A., Born, M., Koschmider, A., Janasz, T., Digital capability framework: A toolset to become a digital enterprise (2016) Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT, pp. 27-60. , https://doi.org/10.4324/9781315577166, Taylor and Francis Valdez-De-Leon, O., Christensen, C., Valdez-De-Leon, O., A Digital Maturity Model for Telecommunications Service Providers (2016) A Digital Maturity Model for Telecommunications Service Providers, 6 (8), pp. 19-32 |
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Associacao Iberica de Sistemas e Tecnologias de Informacao |
| dc.publisher.program.spa.fl_str_mv |
Ingeniería de Sistemas |
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Facultad de Ingenierías |
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Associacao Iberica de Sistemas e Tecnologias de Informacao |
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RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao |
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Universidad de Medellín |
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Repositorio Institucional Universidad de Medellin |
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repositorio@udem.edu.co |
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1808481163814109184 |
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20202021-02-05T14:58:56Z2021-02-05T14:58:56Z16469895http://hdl.handle.net/11407/6039The formulation and implementation of a digital transformation strategy have become a key concern for many pre-digital organizations. Consequently, there is a fundamental need to support companies in the transition to the use of technologies and to guide them to improve their capabilities in a standardized, unbiased, and repeatable manner. The paper goal is presenting the first proposal for a Digital Transformation Maturity Model (DTMM) that meets the needs and challenges of the customer experience and is aligned with the characteristics of the credit unions. The methodology used is divided into six steps, starting with a systematic review of the literature on the subject, continuing with a semi-structured interview with experts in digital transformation, and then carrying out an information gathering with experts in the cooperative sector. All the above to validate the proposal of the dimensions and maturity levels associated with the MMTD. The results obtained are an MMTD structure for the cooperative sector with seven dimensions (1) Strategy, (2) Organization, (3) Customer, (4) Ecosystems, (5) Operations, (6) Technology, and (7) Innovation and their respective components. Also, five levels are proposed to evaluate the maturity of each dimension, Pioneers (Level 5), Optimized (Level 4), Integration (Level 3), Enablement (Level 2), Initiation (Level 1), and Not initiated (Level 0). © 2020, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved.spaAssociacao Iberica de Sistemas e Tecnologias de InformacaoIngeniería de SistemasFacultad de Ingenieríashttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85094570836&partnerID=40&md5=3d2bb936aaae20858a88d71648d6ccce2020E32622634Andal-Ancion, A., Cartwright, P.A., Yip, G.S., The digital transformation of traditional businesses (2003) MIT Sloan Management Review, 44 (4), pp. 34-41. , https://www.scopus.com/inward/record.uri?eid=2-s2.0-17644403654&partnerID=40&md5=7dd6b4e1f9d3a005bda5cb7653940620Catlin, T., Scanlan, J., Willmott, P., Raising your Digital Quotient (2015) Mckinsey Quarterly, 3, pp. 30-43. , https://www.scopus.com/inward/record.uri?eid=2-s2.084946840674&partnerID=40&md5=42f00513ef8d871567e2f612f41d91fewww.centrosdetransformaciondigital.gov.co, (n.d.)Gökalp, E., Şener, U., Eren, P.E., Development of an assessment model for industry 4.0: Industry 4.0-MM (2017) 17Th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, 770, pp. 128-142. , https://doi.org/10.1007/978-3-319-67383-7_10, O. R.V., M. A., R. T., M. A., & D. A. (Eds.), Springer VerlagGuarino, M., Di Palma, M.A., Menini, T., Gallo, M., Digital transformation of cultural institutions: A statistical analysis of Italian and Campania GLAMs (2019) Quality and Quantity, , https://doi.org/10.1007/s11135-019-00889-3Hess, T., Benlian, A., Matt, C., Wiesböck, F., Options for formulating a digital transformation strategy (2016) MIS Quarterly Executive, 15 (2), pp. 123-139. , https://www.scopus.com/inward/record.uri?eid=2-s2.0-85011959099&partnerID=40&md5=6fb58c898148e5fa1970287aa0174399Minitic, M.T.L.I., Las, C., (2018) Innpulsa Colombia – Desarrollo Empresarial MINTIC – Subdirección De Comercio ElectrónicoOchoa, O.L., Modelos De Madurez Digital: ¿En Qué Consisten Y Qué Podemos Aprender De Ellos? Digital Maturity Models: What Are They and What Can We Learn From Them? (2016) Boletin De Estudios Economicos, December, 2016, p. 219Parviainen, P., Tihinen, M., Kääriäinen, J., Teppola, S., Tackling the digitalization challenge: How to benefit from digitalization in practice (2017) International Journal of Information Systems and Project Management, 5 (1), pp. 63-77. , https://doi.org/10.12821/ijispm050104Piccinini, E., Hanelt, A., Gregory, R.W., Kolbe, L.M., (2015) Transforming Industrial Business: The Impact of Digital Transformation on Automotive Organizations. 2015 International Conference on Information Systems, p. 2015. , https://www.scopus.com/inward/record.uri?eid=2-s2.084964596864&partnerID=40&md5=a999f02e3572425f9c0403df979b9550, Exploring the Information Frontier, ICISSebastian, I.M., Moloney, K.G., Ross, J.W., Fonstad, N.O., Beath, C., Mocker, M., How big old companies navigate digital transformation (2017) MIS Quarterly Executive, 16 (3), pp. 197-213http://www.supersolidaria.gov.co/Uhl, A., Born, M., Koschmider, A., Janasz, T., Digital capability framework: A toolset to become a digital enterprise (2016) Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT, pp. 27-60. , https://doi.org/10.4324/9781315577166, Taylor and FrancisValdez-De-Leon, O., Christensen, C., Valdez-De-Leon, O., A Digital Maturity Model for Telecommunications Service Providers (2016) A Digital Maturity Model for Telecommunications Service Providers, 6 (8), pp. 19-32RISTI - Revista Iberica de Sistemas e Tecnologias de InformacaoDigital strategyDigital transformationDigital transformation maturity modelInnovationTowards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito]Articleinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Múnera, C.P.G., Universidad de Medellín, Medellín, 050026, ColombiaMarín, L.M.G., Universidad de Medellín, Medellín, 050026, ColombiaGómez-álvarez, M.C., Universidad de Medellín, Medellín, 050026, Colombiahttp://purl.org/coar/access_right/c_16ecMúnera C.P.G.Marín L.M.G.Gómez-álvarez M.C.11407/6039oai:repository.udem.edu.co:11407/60392021-02-05 09:58:56.58Repositorio Institucional Universidad de Medellinrepositorio@udem.edu.co |