Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos]
In the context of Software Engineering, where there are difficulties related to the software project management, gamification is constituted as a support tool for the improvement of its processes. In this way, through gamification strategies, we seek to apply new work approaches that help to solve p...
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Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
title |
Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
spellingShingle |
Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
title_short |
Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
title_full |
Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
title_fullStr |
Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
title_full_unstemmed |
Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
title_sort |
Gamification strategies for the purpose of improving software processes in project management [Estrategias de gamificación con fines de mejora de procesos software en la gestión de proyectos] |
description |
In the context of Software Engineering, where there are difficulties related to the software project management, gamification is constituted as a support tool for the improvement of its processes. In this way, through gamification strategies, we seek to apply new work approaches that help to solve part of these difficulties. For this reason, this paper presents a study of gamification strategies for improving software project management processes. The strategies have been classified according to the areas of software project management, the expected impact and the gamification elements. © 2019, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved. |
publishDate |
2019 |
dc.date.accessioned.none.fl_str_mv |
2021-02-05T14:59:12Z |
dc.date.available.none.fl_str_mv |
2021-02-05T14:59:12Z |
dc.date.none.fl_str_mv |
2019 |
dc.type.eng.fl_str_mv |
Article |
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http://purl.org/coar/version/c_970fb48d4fbd8a85 |
dc.type.coar.fl_str_mv |
http://purl.org/coar/resource_type/c_6501 http://purl.org/coar/resource_type/c_2df8fbb1 |
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info:eu-repo/semantics/article |
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16469895 |
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http://hdl.handle.net/11407/6080 |
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16469895 |
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http://hdl.handle.net/11407/6080 |
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https://www.scopus.com/inward/record.uri?eid=2-s2.0-85061190753&partnerID=40&md5=d9efe01edab031c3f00209d4be0bf5ed |
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E17 |
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142 |
dc.relation.citationendpage.none.fl_str_mv |
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dc.relation.references.none.fl_str_mv |
Akpolat, B.S., Slany, W., Enhancing Software Engineering Student Team Engagement in a High-Intensity Extreme Programming Course using Gamification (2014) 27Th Conference on Software Engineering Education and Training (Csee&T), pp. 149-153. , IEEE Ašeriškis, D., Damaševičius, R., Gamification of a Project Management System (2014) The Seventh International Conference on Advances in Computer-Human Interactions Gamification, pp. 200-207. , https://doi.org/10.1145/2181037.2181040 Busetta, P., Kifetew, F.M., Munante, D., Perini, A., Siena, A., Susi, A., Tool-Supported Collaborative Requirements Prioritisation (2017) Proceedings-International Computer Software and Applications Conference, 1, pp. 180-189. , https://doi.org/10.1109/COMPSAC.2017.243 Butgereit, L., (2016) Gamifying Mobile Micro-Learning for Continuing Education in a Corporate IT Environment, pp. 1-7. , https://doi.org/10.1109/ISTAFRICA.2016.7530597, 2016 IST-Africa Conference, IST-Africa Calderón, A., Ruiz, M., (2016) Coverage of ISO/IEC 12207 Software Lifecycle Process by a Simulation-Based Serious Game, 155, pp. 59-70. , https://doi.org/10.1007/978-3-642-21233-8 Calderón, A., Ruiz, M., O’Connor, R.V., Coverage of ISO/IEC 29110 Project Management Process of Basic Profile by a Serious Game (2017) European Conference on Software Process Improvement, pp. 111-122 De Melo, A.A., Hinz, M., Scheibel, G., Diacui Medeiros Berkenbrock, C., Gasparini, I., Baldo, F., Version control system gamification: A proposal to encourage the engagement of developers to collaborate in software projects (2014) International Conference on Social Computing and Social Media, 8531, pp. 550-558. , https://doi.org/10.1007/978-3-319-07632-4_52, Springer, Cham Diniz, G.C., Silva, M.A.G., Gerosa, M.A., Steinmacher, I., (2017) Using Gamification to Orient and Motivate Students to Contribute to Oss Projects, pp. 36-42. , https://doi.org/10.1109/CHASE.2017.7, Proceedings-2017 IEEE/ACM 10th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2017 Dutra, A.C.S., Prikladnicki, R., França, C., What do we know about high performance teams in software engineering? Results from a systematic literature review (2015) 41St Euromicro Conference on Software Engineering and Advanced Applications, , https://doi.org/10.1109/SEAA.2015.24 Engedal, J.Ø., Gamification-a study of motivational affordances (2015) Department of Computer Science and Media Technology, 1, p. 81 Fernandes, J., Duarte, D., Ribeiro, C., Farinha, C., Pereira, J.M., Da Silva, M.M., IThink: A game-based approach towards improving collaboration and participation in requirement elicitation (2012) Procedia Computer Science, 15, pp. 66-77. , https://doi.org/10.1016/j.procs.2012.10.059 García, F., Pedreira, O., Piattini, M., Cerdeira-Pena, A., Penabad, M., A framework for gamification in software engineering (2017) Journal of Systems and Software, 132, pp. 21-40. , https://doi.org/10.1016/j.jss.2017.06.021 Gasca-Hurtado, G.P., Gómez-Alvarez, M.C., Muñoz, M., Mejía, J., Gamification Proposal for Defect Tracking in Software Development Process Gloria (2016) Communications in Computer and Information Science, pp. 212-224. , https://doi.org/10.1007/978-3-662-43896-1 Hernández, L., Muñoz, M., Mejia, J., Peña, A., (2016) Gamificación En Equipos De Trabajo En La ingeniería De Software, , Una revisión sistemática de la literatura Gamification in software engineering teamworks: A systematic literature review Herranz, E., Colomo-Palacios, R., Seco, A.D.A., Gamiware: A Gamification Platform for Software Process Improvement (2014) Communications in Computer and Information Science, 425, pp. 13-24. , https://doi.org/10.1007/978-3-662-43896-1 Herranz, E., Colomo-Palacios, R., Seco, A.D.A., Sánchez-Gordón, M.-L., (2016) Towards a Gamification Framework for Software Process Improvement Initiatives: Construction and Validation, 22 (12), pp. 1509-1532 Hof, S., Kropp, M., Landolt, M., (2017) Use of Gamification to Teach Agile Values and Collaboration, 17, pp. 323-328. , https://doi.org/10.1145/3059009.3059043, Proceedings of the 2017 ACM Conference on Innovation and Technology in Computer Science Education-ITiCSE’ Jurado, J.L., Fernandez, A., Collazos, C.A., (2015) Applying Gamification in the Context of Knowledge Management, 1, pp. 1-4. , https://doi.org/10.1145/2809563.2809606, Proceedings of the 15th International Conference on Knowledge Technologies and Data-Driven Business-i-KNOW’15 Kumar, B.S., Krishnamurthi, I., (2016) Improving User Participation in Requirement Elicitation and Analysis by Applying Gamification Using Architect’s Use Case Diagram, 49, pp. 471-482. , https://doi.org/10.1007/978-3-319-30348-2 Lombriser, P., Dalpiaz, F., Lucassen, G., Brinkkemper, S., Gamified requirements engineering: Model and experimentation (2016) International Working Conference on Requirements Engineering: Foundation for Software Quality, 9619. , https://doi.org/10.1007/978-3-319-30282-9_12, Springer, Cham Machuca-Villegas, L., Gasca-Hurtado, G.P., Gamification for improving Software Project: Systematic mapping in project management (2018), https://doi.org/10.23919/CISTI.2018.8399415, 2018 13th Iberian Conference on Information Systems and Technologies (CISTI). IEEE Machuca-Villegas, L., Gasca-Hurtado, G.P., Gamification for Improving Software Project Management Processes: A Systematic Literature Review (2018) Trends and Applications in Software Engineering, pp. 41-54. , https://doi.org/https://doi.org/10.1007/978-3-030-01171-0_4, M. Jezreel, M. Muñoz, Á. Rocha, A. Peña, & M. Pérez-Cisneros, CIMPS 2018. Advances in Intelligent Systems and Computing, Springer, Cham Maxim, B.R., Kaur, R., Apzynski, C., Edwards, D., Evans, E., (2016) An Agile Software Engineering Process Improvement Game, pp. 1-4. , https://doi.org/10.1109/FIE.2016.7757682, 2016 IEEE Frontiers in Education Conference (FIE) Moreta, L.L., Gamboa, A.C., Palacios, M.G., (2016) Implementing a Gamified Application for a Risk Management Course, , https://doi.org/10.1109/ETCM.2016.7750858, 2016 IEEE Ecuador Technical Chapters Meeting (ETCM) Parizi, R.M., On the gamification of human-centric traceability tasks in software testing and coding (2016), pp. 193-200. , https://doi.org/10.1109/SERA.2016.7516146, 2016 IEEE/ACIS 14th International Conference on Software Engineering Research, Management and Applications, SERA 2016 Passos, E.B., Medeiros, D.B., Neto, P.A.S., Clua, E.W.G., (2011) Turning Real-World Software Development into a Game, pp. 260-269. , https://doi.org/10.1109/SBGAMES.2011.32, Brazilian Symposium on Games and Digital Entertainment, SBGAMES Pedreira, O., García, F., Brisaboa, N., Piattini, M., Gamification in software engineering-A systematic mapping (2015) Information and Software Technology, 57 (1), pp. 157-168. , https://doi.org/10.1016/j.infsof.2014.08.007 Piras, L., Giorgini, P., Mylopoulos, J., (2016) Acceptance Requirements and Their Gamification Solutions, pp. 365-370. , https://doi.org/10.1109/RE.2016.43, Proceedings-2016 IEEE 24th International Requirements Engineering Conference, RE 2016 Pirzadeh, L., (2010) Human Factors in Software Development: A Systematic Literature Review, p. 368. , Master of Science Thesis in Computer Science and Engineering Prause, C.R., Jarke, M., (2015) Gamification for Enforcing Coding Conventions, pp. 649-660. , https://doi.org/10.1145/2786805.2786806, Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering-ESEC/FSE 2015 Prause, C.R., Jarke, M., (2015) Gamification for Enforcing Coding Conventions, , https://doi.org/10.1145/2786805.2786806, Proceeding of the 10th Joint Meeting of the European Software Engineering Conference and the ACM SIGSOFT Symposium on the Foundations of Software Engineering (ESEC/FSE 2015), 649-660 (2013) A Guide to the Project Management Body of Knowledge, , Project Management Journal (Fifth). Pennsylvania: Project Manager Institude Ribeiro, C., Farinha, C., Pereira, J., Mira Da Silva, M., Gamifying requirement elicitation: Practical implications and outcomes in improving stakeholders collaboration (2014) Entertainment Computing, 5 (4), pp. 335-345. , https://doi.org/10.1016/j.entcom.2014.04.002 Sammut, R., Seychell, D., Attard, N., (2011) Gamification of Project Management within a Corporate Environment, 9. , https://doi.org/10.1145/2181037.2181040, Proceedings of the 15th International Academic MindTrek Conference on Envisioning Future Media Environments-MindTrek’11 Schafer, U., (2017) Training Scrum with Gamification: Lessons Learned after Two Teaching Periods, pp. 754-761. , https://doi.org/10.1109/EDUCON.2017.7942932, IEEE Global Engineering Education Conference, EDUCON Sharma, V.S., Kaulgud, V., (2016) Agile Workbench: Tying People, Process, and Tools in Distributed Agile Delivery, pp. 69-73. , https://doi.org/10.1109/ICGSE.2016.17, Proceedings-11th IEEE International Conference on Global Software Engineering, ICGSE 2016 Sharma, V.S., Kaulgud, V., Duraisamy, P., (2016) A Gamification Approach for Distributed Agile Delivery, pp. 42-45. , https://doi.org/10.1145/2896958.2896966, Proceedings of the 5th International Workshop on Games and Software Engineering-GAS’16 Snijders, R., Dalpiaz, F., Brinkkemper, S., Hosseini, M., Ali, R., Özüm, A., (2015) Refine: A Gamified Platform for Participatory Requirements Engineering, pp. 1-6. , https://doi.org/10.1109/CrowdRE.2015.7367581, 1st International Workshop on Crowd-Based Requirements Engineering, CrowdRE 2015-Proceedings Snipes, W., Nair, A.R., Murphy-Hill, E., (2014) Experiences Gamifying Developer Adoption of Practices and Tools, pp. 105-114. , https://doi.org/10.1145/2591062.2591171, Companion Proceedings of the 36th International Conference on Software Engineering-ICSE Companion 2014 Soska, A., Mottok, J., Wolff, C., Pattern Oriented Card Game Development, (April) (2017) 1170-1177 (2015) 2015 Chaos Report, , Standish Group International Inc Steffens, F., Marczak, S., (2016) A Gamification Framework as a Collaboration Motivator for Software Development Teams, , Pontificial Catholic University of Rio Grande do Sul Sukale, R., Pfaff, M.S., (2014) Quodocs: Improving Developer Engagement in Software Documentation through Gamification, pp. 1531-1536. , https://doi.org/10.1145/2559206.2581263, Proceedings of the Extended Abstracts of the 32nd Annual ACM Conference on Human Factors in Computing Systems-CHI EA’14 Unkelos-Shpigel, N., Hadar, I., (2016) Inviting Everyone to Play: Gamifying Collaborative Requirements Engineering, pp. 13-16. , https://doi.org/10.1109/EmpiRE.2015.7431301, 5th International Workshop on Empirical Requirements Engineering, EmpiRE 2015-Proceedings Yilmaz, M., (2013), https://doi.org/10.1145/291712.291759, A Software Process Engineering Approach to Understanding Software Productivity and Team Personality Characteristics: An Empirical Investigation Murat Yilmaz, M., O’Connor, R.V.O., A Scrumban integrated gamification approach to guide software process improvement: A Turkish case study (2016) Tehnicki Vjesnik-Technical Gazette, 23 (1), pp. 237-245. , https://doi.org/10.17559/TV-20140922220409 |
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http://purl.org/coar/access_right/c_16ec |
dc.publisher.none.fl_str_mv |
Associacao Iberica de Sistemas e Tecnologias de Informacao |
dc.publisher.program.spa.fl_str_mv |
Ingeniería de Sistemas |
dc.publisher.faculty.spa.fl_str_mv |
Facultad de Ingenierías |
publisher.none.fl_str_mv |
Associacao Iberica de Sistemas e Tecnologias de Informacao |
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RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao |
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Universidad de Medellín |
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Repositorio Institucional Universidad de Medellin |
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repositorio@udem.edu.co |
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20192021-02-05T14:59:12Z2021-02-05T14:59:12Z16469895http://hdl.handle.net/11407/6080In the context of Software Engineering, where there are difficulties related to the software project management, gamification is constituted as a support tool for the improvement of its processes. In this way, through gamification strategies, we seek to apply new work approaches that help to solve part of these difficulties. For this reason, this paper presents a study of gamification strategies for improving software project management processes. The strategies have been classified according to the areas of software project management, the expected impact and the gamification elements. © 2019, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved.spaAssociacao Iberica de Sistemas e Tecnologias de InformacaoIngeniería de SistemasFacultad de Ingenieríashttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85061190753&partnerID=40&md5=d9efe01edab031c3f00209d4be0bf5edE17142155Akpolat, B.S., Slany, W., Enhancing Software Engineering Student Team Engagement in a High-Intensity Extreme Programming Course using Gamification (2014) 27Th Conference on Software Engineering Education and Training (Csee&T), pp. 149-153. , IEEEAšeriškis, D., Damaševičius, R., Gamification of a Project Management System (2014) The Seventh International Conference on Advances in Computer-Human Interactions Gamification, pp. 200-207. , https://doi.org/10.1145/2181037.2181040Busetta, P., Kifetew, F.M., Munante, D., Perini, A., Siena, A., Susi, A., Tool-Supported Collaborative Requirements Prioritisation (2017) Proceedings-International Computer Software and Applications Conference, 1, pp. 180-189. , https://doi.org/10.1109/COMPSAC.2017.243Butgereit, L., (2016) Gamifying Mobile Micro-Learning for Continuing Education in a Corporate IT Environment, pp. 1-7. , https://doi.org/10.1109/ISTAFRICA.2016.7530597, 2016 IST-Africa Conference, IST-AfricaCalderón, A., Ruiz, M., (2016) Coverage of ISO/IEC 12207 Software Lifecycle Process by a Simulation-Based Serious Game, 155, pp. 59-70. , https://doi.org/10.1007/978-3-642-21233-8Calderón, A., Ruiz, M., O’Connor, R.V., Coverage of ISO/IEC 29110 Project Management Process of Basic Profile by a Serious Game (2017) European Conference on Software Process Improvement, pp. 111-122De Melo, A.A., Hinz, M., Scheibel, G., Diacui Medeiros Berkenbrock, C., Gasparini, I., Baldo, F., Version control system gamification: A proposal to encourage the engagement of developers to collaborate in software projects (2014) International Conference on Social Computing and Social Media, 8531, pp. 550-558. , https://doi.org/10.1007/978-3-319-07632-4_52, Springer, ChamDiniz, G.C., Silva, M.A.G., Gerosa, M.A., Steinmacher, I., (2017) Using Gamification to Orient and Motivate Students to Contribute to Oss Projects, pp. 36-42. , https://doi.org/10.1109/CHASE.2017.7, Proceedings-2017 IEEE/ACM 10th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2017Dutra, A.C.S., Prikladnicki, R., França, C., What do we know about high performance teams in software engineering? Results from a systematic literature review (2015) 41St Euromicro Conference on Software Engineering and Advanced Applications, , https://doi.org/10.1109/SEAA.2015.24Engedal, J.Ø., Gamification-a study of motivational affordances (2015) Department of Computer Science and Media Technology, 1, p. 81Fernandes, J., Duarte, D., Ribeiro, C., Farinha, C., Pereira, J.M., Da Silva, M.M., IThink: A game-based approach towards improving collaboration and participation in requirement elicitation (2012) Procedia Computer Science, 15, pp. 66-77. , https://doi.org/10.1016/j.procs.2012.10.059García, F., Pedreira, O., Piattini, M., Cerdeira-Pena, A., Penabad, M., A framework for gamification in software engineering (2017) Journal of Systems and Software, 132, pp. 21-40. , https://doi.org/10.1016/j.jss.2017.06.021Gasca-Hurtado, G.P., Gómez-Alvarez, M.C., Muñoz, M., Mejía, J., Gamification Proposal for Defect Tracking in Software Development Process Gloria (2016) Communications in Computer and Information Science, pp. 212-224. , https://doi.org/10.1007/978-3-662-43896-1Hernández, L., Muñoz, M., Mejia, J., Peña, A., (2016) Gamificación En Equipos De Trabajo En La ingeniería De Software, , Una revisión sistemática de la literatura Gamification in software engineering teamworks: A systematic literature reviewHerranz, E., Colomo-Palacios, R., Seco, A.D.A., Gamiware: A Gamification Platform for Software Process Improvement (2014) Communications in Computer and Information Science, 425, pp. 13-24. , https://doi.org/10.1007/978-3-662-43896-1Herranz, E., Colomo-Palacios, R., Seco, A.D.A., Sánchez-Gordón, M.-L., (2016) Towards a Gamification Framework for Software Process Improvement Initiatives: Construction and Validation, 22 (12), pp. 1509-1532Hof, S., Kropp, M., Landolt, M., (2017) Use of Gamification to Teach Agile Values and Collaboration, 17, pp. 323-328. , https://doi.org/10.1145/3059009.3059043, Proceedings of the 2017 ACM Conference on Innovation and Technology in Computer Science Education-ITiCSE’Jurado, J.L., Fernandez, A., Collazos, C.A., (2015) Applying Gamification in the Context of Knowledge Management, 1, pp. 1-4. , https://doi.org/10.1145/2809563.2809606, Proceedings of the 15th International Conference on Knowledge Technologies and Data-Driven Business-i-KNOW’15Kumar, B.S., Krishnamurthi, I., (2016) Improving User Participation in Requirement Elicitation and Analysis by Applying Gamification Using Architect’s Use Case Diagram, 49, pp. 471-482. , https://doi.org/10.1007/978-3-319-30348-2Lombriser, P., Dalpiaz, F., Lucassen, G., Brinkkemper, S., Gamified requirements engineering: Model and experimentation (2016) International Working Conference on Requirements Engineering: Foundation for Software Quality, 9619. , https://doi.org/10.1007/978-3-319-30282-9_12, Springer, ChamMachuca-Villegas, L., Gasca-Hurtado, G.P., Gamification for improving Software Project: Systematic mapping in project management (2018), https://doi.org/10.23919/CISTI.2018.8399415, 2018 13th Iberian Conference on Information Systems and Technologies (CISTI). IEEEMachuca-Villegas, L., Gasca-Hurtado, G.P., Gamification for Improving Software Project Management Processes: A Systematic Literature Review (2018) Trends and Applications in Software Engineering, pp. 41-54. , https://doi.org/https://doi.org/10.1007/978-3-030-01171-0_4, M. Jezreel, M. Muñoz, Á. Rocha, A. Peña, & M. Pérez-Cisneros, CIMPS 2018. Advances in Intelligent Systems and Computing, Springer, ChamMaxim, B.R., Kaur, R., Apzynski, C., Edwards, D., Evans, E., (2016) An Agile Software Engineering Process Improvement Game, pp. 1-4. , https://doi.org/10.1109/FIE.2016.7757682, 2016 IEEE Frontiers in Education Conference (FIE)Moreta, L.L., Gamboa, A.C., Palacios, M.G., (2016) Implementing a Gamified Application for a Risk Management Course, , https://doi.org/10.1109/ETCM.2016.7750858, 2016 IEEE Ecuador Technical Chapters Meeting (ETCM)Parizi, R.M., On the gamification of human-centric traceability tasks in software testing and coding (2016), pp. 193-200. , https://doi.org/10.1109/SERA.2016.7516146, 2016 IEEE/ACIS 14th International Conference on Software Engineering Research, Management and Applications, SERA 2016Passos, E.B., Medeiros, D.B., Neto, P.A.S., Clua, E.W.G., (2011) Turning Real-World Software Development into a Game, pp. 260-269. , https://doi.org/10.1109/SBGAMES.2011.32, Brazilian Symposium on Games and Digital Entertainment, SBGAMESPedreira, O., García, F., Brisaboa, N., Piattini, M., Gamification in software engineering-A systematic mapping (2015) Information and Software Technology, 57 (1), pp. 157-168. , https://doi.org/10.1016/j.infsof.2014.08.007Piras, L., Giorgini, P., Mylopoulos, J., (2016) Acceptance Requirements and Their Gamification Solutions, pp. 365-370. , https://doi.org/10.1109/RE.2016.43, Proceedings-2016 IEEE 24th International Requirements Engineering Conference, RE 2016Pirzadeh, L., (2010) Human Factors in Software Development: A Systematic Literature Review, p. 368. , Master of Science Thesis in Computer Science and EngineeringPrause, C.R., Jarke, M., (2015) Gamification for Enforcing Coding Conventions, pp. 649-660. , https://doi.org/10.1145/2786805.2786806, Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering-ESEC/FSE 2015Prause, C.R., Jarke, M., (2015) Gamification for Enforcing Coding Conventions, , https://doi.org/10.1145/2786805.2786806, Proceeding of the 10th Joint Meeting of the European Software Engineering Conference and the ACM SIGSOFT Symposium on the Foundations of Software Engineering (ESEC/FSE 2015), 649-660(2013) A Guide to the Project Management Body of Knowledge, , Project Management Journal (Fifth). 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