Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]

This article proposes a multidimensional space to control manage processes by integrating different views of the organization. The methodology for the development of the proposal is based on a qualitative research design, which is characterized through three activities: the definition of the multidi...

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Fecha de publicación:: 2013

Institución:: Universidad de Medellín

Repositorio:: Repositorio UDEM

Idioma:: spa

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network_acronym_str	REPOUDEM2
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repository_id_str
dc.title.none.fl_str_mv	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]
title	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]
spellingShingle	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso] Enterprise architecture Management level Maturity model Multidimensional space Process management
title_short	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]
title_full	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]
title_fullStr	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]
title_full_unstemmed	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]
title_sort	Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]
dc.subject.none.fl_str_mv	Enterprise architecture Management level Maturity model Multidimensional space Process management
topic	Enterprise architecture Management level Maturity model Multidimensional space Process management
description	This article proposes a multidimensional space to control manage processes by integrating different views of the organization. The methodology for the development of the proposal is based on a qualitative research design, which is characterized through three activities: the definition of the multidimensional space from the perspectives of the enterprise architecture, the maturity model, and the organizational management. A conceptual experimental case study for a credit application was then carried out, which showed possible inter-relationships between the defined scales and elements. Finally, it was concluded that it is possible to establish standard characteristics for process management that guide the organization from different points of view, when faced with complex transformations. © 2011 Universidad ICESI. Published by Elsevier España, S.L. All rights reserved.
publishDate	2013
dc.date.accessioned.none.fl_str_mv	2020-04-29T14:53:48Z
dc.date.available.none.fl_str_mv	2020-04-29T14:53:48Z
dc.date.none.fl_str_mv	2013
dc.type.eng.fl_str_mv	Article
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dc.type.driver.none.fl_str_mv	info:eu-repo/semantics/article
dc.identifier.issn.none.fl_str_mv	1235923
dc.identifier.uri.none.fl_str_mv	http://hdl.handle.net/11407/5733
dc.identifier.doi.none.fl_str_mv	10.1016/j.estger.2013.05.010
identifier_str_mv	1235923 10.1016/j.estger.2013.05.010
url	http://hdl.handle.net/11407/5733
dc.language.iso.none.fl_str_mv	spa
language	spa
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dc.relation.citationvolume.none.fl_str_mv	29
dc.relation.citationissue.none.fl_str_mv	127
dc.relation.citationstartpage.none.fl_str_mv	222
dc.relation.citationendpage.none.fl_str_mv	230
dc.relation.references.none.fl_str_mv	Agudelo, L.F., Escobar Bolivar, J., (2007) Gestión Por Procesos, , Bogotá: Instituto Colombiano de Normas Técnicas y Certificación, ICONTEC Ahern, D.M., Clouse, A., Turner, R., (2008) CMMI Distilled: A Practical Introduction to Integrated Process Improvement, , Boston, MA: Addison Wesley Buglione, L., Dekkers, C., A murphological view on software measurement: A serious joke or a funny serious thing? (2006) Proceedings of 3rd Software Measurement European Forum-SMEF, pp. 315-329. , http://www.dpo.it/smef2006/papers/c08.pdf, Roma. Disponible en: consultado 12 Jun 2011 Burlton, R., Delivering business strategy through process management (2010) Handbook on Business Process Management, (2), pp. 5-37. , J. Vom Brocke, & M. Rosemann Eds, Springer Chrissis, M.B., Konrad, M., Shrum, S., (2003) CMMI: Guidelines for Process Integration and Product Improvement, , Boston, MA: Addison-Wesley Curtis, B., Process maturity model (2005) Association for Software Engineering Excellence, , http://www.dfw-asee.org/archive/0501meet.pdf, consultado 4 Ago 2011 Giachetti, R.E., A flexible approach to realize an enterprise architecture (2012) Procedia Computer Science, 8, pp. 147-152 Hammer, M., Champy, J., (2003) Reengineering the Corporation: A Manifesto for Business Revolution, , New York, NY: Harper Collins Publishers (2002) Norma Técnica Colombiana, , ICONTEC NTC-ISO 9000 Jensen, T., Cline, O., Owen, M., Combining business process management and enterprise architecture for better business outcomes (2011) IBM Redbooks, , http://www.redbooks.ibm.com/redbooks/pdfs/sg247947.pdf, consultado 11 Jul 2011 Kang, D., Lee, J., Kim, K., Alignment of Business Enterprise Architectures using fact-based ontologies (2010) Expert Systems with Applications, 37 (4), pp. 3274-3283 (2008) Business Process Maturity Model V. 1.0, , http://www.omg.org/spec/BPMM/1.0/PDF/, consultado 7 Jul 2011 Posada, D., (2009) Arquitectura Empresarial Para PYMES, , http://aepyme.blogspot.com/2009/07/arquitectura-empresarial-comomodelo.html, consultado 6 Ago 2011 Röglinger, M., Pöppelbuss, J.B., Maturity models in business process management (2012) Business Process Management Journal, 18 (2), pp. 328-346 Schekkerman, J., (2006) Extended Enterprise Architecture Maturity Model Support Guide (Version 2.0), , http://www.enterprise-architecture.info/Images/E2AF/Extended%20Enterprise%20Architecture%20Maturity%20Model%20Guide%20v2.pdf, Institute for Enterprise Architecture Developments. Disponible en: consultado 20 Jul 2011 Smith, H., Fingar, P., (2006) Business Process Management: The Third Wave, , Tampa: Meghan Kiffer Press Sousa, P., Marques, C., Alves, J., Enterprise architecture alignment heuristics (2005) Microsoft Architect Journal, , http://msdn.microsoft.com/en-us/library/aa480042, consultado 5 Jul 2011 Spewak, S., Hill, S., (1992) Enterprise Architecture Planning: Developing A Blueprint for Data, Applications, and Technology, , New York, NY: Wiley-QED Publication Swenson, K.D., Knowledge work and unpredictable processes (2010) BPM and Workflow Handbook. Spotlight on Business Intelligence, pp. 33-42. , En: Fischer L. 2010 Future Strategies Tabares, M.S., Lochmuller, C., El Uso de las Tecnologías de Información y Telecomunicación en la Gestión por Procesos (2009) Memorias Jornadas De Investigación EIA, pp. 114-118 Taylor, F.W., (1997) The Principles of Scientific Management, , New York, NY: Cosimo (2009) The Open Group Architecture Framework, , TOGAF 9 Evaluation Copy Trkman, P., The critical success factors of business process management (2010) International Journal of Information Management, 30 (2), pp. 125-134 Vogel, O., Arnold, I., Chughtai, A., Kehrer, T., (2009) Software Architecture A Comprehensive Framework and Guide for Practitioners, , Heidelberg: Springer (2007) FEA Practice Guide, , http://www.whitehouse.gov/sites/default/files/omb/assets/feadocs/FEAPracticeGuidanceNov2007.pdf, Federal Enterprise Architecture Program. Disponible en: consultado 28 Jul 2011 Wierenga, H., (2012) Towards BPM 2.0, , http://www.bptrends.com/publicationfiles/04-03-2012-ART-BPM%202%200-Wierenga%20with%20Author%20%20info.pdf, consultado 28 Jul 2011 Zachman, J.P., (2009) The Zachman Framework Evolution, , http://www.zachman.com/ea-articles-reference/54-the-zachman-frameworkevolution, consultado 1 Ago 2011
dc.rights.coar.fl_str_mv	http://purl.org/coar/access_right/c_16ec
rights_invalid_str_mv	http://purl.org/coar/access_right/c_16ec
dc.publisher.none.fl_str_mv	Universidad Icesi
dc.publisher.program.none.fl_str_mv	Ingeniería de Sistemas
dc.publisher.faculty.none.fl_str_mv	Facultad de Ingenierías
publisher.none.fl_str_mv	Universidad Icesi
dc.source.none.fl_str_mv	Estudios Gerenciales
institution	Universidad de Medellín
repository.name.fl_str_mv	Repositorio Institucional Universidad de Medellin
repository.mail.fl_str_mv	repositorio@udem.edu.co
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spelling	20132020-04-29T14:53:48Z2020-04-29T14:53:48Z1235923http://hdl.handle.net/11407/573310.1016/j.estger.2013.05.010This article proposes a multidimensional space to control manage processes by integrating different views of the organization. The methodology for the development of the proposal is based on a qualitative research design, which is characterized through three activities: the definition of the multidimensional space from the perspectives of the enterprise architecture, the maturity model, and the organizational management. A conceptual experimental case study for a credit application was then carried out, which showed possible inter-relationships between the defined scales and elements. Finally, it was concluded that it is possible to establish standard characteristics for process management that guide the organization from different points of view, when faced with complex transformations. © 2011 Universidad ICESI. Published by Elsevier España, S.L. All rights reserved.spaUniversidad IcesiIngeniería de SistemasFacultad de Ingenieríashttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85081568235&doi=10.1016%2fj.estger.2013.05.010&partnerID=40&md5=26012e9f3cd0564e3e41dab363dac55229127222230Agudelo, L.F., Escobar Bolivar, J., (2007) Gestión Por Procesos, , Bogotá: Instituto Colombiano de Normas Técnicas y Certificación, ICONTECAhern, D.M., Clouse, A., Turner, R., (2008) CMMI Distilled: A Practical Introduction to Integrated Process Improvement, , Boston, MA: Addison WesleyBuglione, L., Dekkers, C., A murphological view on software measurement: A serious joke or a funny serious thing? (2006) Proceedings of 3rd Software Measurement European Forum-SMEF, pp. 315-329. , http://www.dpo.it/smef2006/papers/c08.pdf, Roma. Disponible en: consultado 12 Jun 2011Burlton, R., Delivering business strategy through process management (2010) Handbook on Business Process Management, (2), pp. 5-37. , J. Vom Brocke, & M. Rosemann Eds, SpringerChrissis, M.B., Konrad, M., Shrum, S., (2003) CMMI: Guidelines for Process Integration and Product Improvement, , Boston, MA: Addison-WesleyCurtis, B., Process maturity model (2005) Association for Software Engineering Excellence, , http://www.dfw-asee.org/archive/0501meet.pdf, consultado 4 Ago 2011Giachetti, R.E., A flexible approach to realize an enterprise architecture (2012) Procedia Computer Science, 8, pp. 147-152Hammer, M., Champy, J., (2003) Reengineering the Corporation: A Manifesto for Business Revolution, , New York, NY: Harper Collins Publishers(2002) Norma Técnica Colombiana, , ICONTEC NTC-ISO 9000Jensen, T., Cline, O., Owen, M., Combining business process management and enterprise architecture for better business outcomes (2011) IBM Redbooks, , http://www.redbooks.ibm.com/redbooks/pdfs/sg247947.pdf, consultado 11 Jul 2011Kang, D., Lee, J., Kim, K., Alignment of Business Enterprise Architectures using fact-based ontologies (2010) Expert Systems with Applications, 37 (4), pp. 3274-3283(2008) Business Process Maturity Model V. 1.0, , http://www.omg.org/spec/BPMM/1.0/PDF/, consultado 7 Jul 2011Posada, D., (2009) Arquitectura Empresarial Para PYMES, , http://aepyme.blogspot.com/2009/07/arquitectura-empresarial-comomodelo.html, consultado 6 Ago 2011Röglinger, M., Pöppelbuss, J.B., Maturity models in business process management (2012) Business Process Management Journal, 18 (2), pp. 328-346Schekkerman, J., (2006) Extended Enterprise Architecture Maturity Model Support Guide (Version 2.0), , http://www.enterprise-architecture.info/Images/E2AF/Extended%20Enterprise%20Architecture%20Maturity%20Model%20Guide%20v2.pdf, Institute for Enterprise Architecture Developments. Disponible en: consultado 20 Jul 2011Smith, H., Fingar, P., (2006) Business Process Management: The Third Wave, , Tampa: Meghan Kiffer PressSousa, P., Marques, C., Alves, J., Enterprise architecture alignment heuristics (2005) Microsoft Architect Journal, , http://msdn.microsoft.com/en-us/library/aa480042, consultado 5 Jul 2011Spewak, S., Hill, S., (1992) Enterprise Architecture Planning: Developing A Blueprint for Data, Applications, and Technology, , New York, NY: Wiley-QED PublicationSwenson, K.D., Knowledge work and unpredictable processes (2010) BPM and Workflow Handbook. Spotlight on Business Intelligence, pp. 33-42. , En: Fischer L. 2010 Future StrategiesTabares, M.S., Lochmuller, C., El Uso de las Tecnologías de Información y Telecomunicación en la Gestión por Procesos (2009) Memorias Jornadas De Investigación EIA, pp. 114-118Taylor, F.W., (1997) The Principles of Scientific Management, , New York, NY: Cosimo(2009) The Open Group Architecture Framework, , TOGAF 9 Evaluation CopyTrkman, P., The critical success factors of business process management (2010) International Journal of Information Management, 30 (2), pp. 125-134Vogel, O., Arnold, I., Chughtai, A., Kehrer, T., (2009) Software Architecture A Comprehensive Framework and Guide for Practitioners, , Heidelberg: Springer(2007) FEA Practice Guide, , http://www.whitehouse.gov/sites/default/files/omb/assets/feadocs/FEAPracticeGuidanceNov2007.pdf, Federal Enterprise Architecture Program. Disponible en: consultado 28 Jul 2011Wierenga, H., (2012) Towards BPM 2.0, , http://www.bptrends.com/publicationfiles/04-03-2012-ART-BPM%202%200-Wierenga%20with%20Author%20%20info.pdf, consultado 28 Jul 2011Zachman, J.P., (2009) The Zachman Framework Evolution, , http://www.zachman.com/ea-articles-reference/54-the-zachman-frameworkevolution, consultado 1 Ago 2011Estudios GerencialesEnterprise architectureManagement levelMaturity modelMultidimensional spaceProcess managementProposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]Articleinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Tabares Betancur, M.S., Universidad de Medellín, Carrera 87 N? 30 65, Medellín, Colombia; Lochmuller, C., Escuela de Ingeniería de Antioquia, Medellín, Colombiahttp://purl.org/coar/access_right/c_16ecTabares Betancur M.S.Lochmuller C.11407/5733oai:repository.udem.edu.co:11407/57332020-05-27 19:09:45.992Repositorio Institucional Universidad de Medellinrepositorio@udem.edu.co

Proposal of a multidimensional space for process management. A case study [Proposta de um espaço multidimensional para a gestão por processos. Um estudo de caso] [Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso]

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